Such a great experience from the start to the end! I placed an order on Monday morning at 8am, I then received a email by 11am saying the items were dispatched! Just wow! Items were delivered on Wedne... Voir plus
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I had a reverse opening umbrella's for a long time and when it finally died I went looking. There were so many fake websites out there, but Trust Pilot helped me filter down to Umbrellas & Parasols. A... Voir plus
L'entreprise a répondu
A great quality umbrella at a great price. Arrived in time for my event with plenty of time to customise it.
We ordered an umbrella as a birthday present. I noticed an issue with the address on our order. I notified the company via the online chat and the problem was sorted out very quickly. We received the... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Umbrellas & Parasols, we’re Australia’s largest online umbrella and parasol retailer.
Coordonnées de contact
91 Stanley Rd, 2565, Ingleburn, Australie
- 1800 155 233
- salessupport@shadeaustralia.com.au
- parasolumbrellas.com.au
4,8
Excellent
511 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Umbrellas & Parasols
Thank you for your five star review!
We're so glad to hear that you're happy with your beautiful Shelta Capricorn White Frangipani Umbrella!
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Raymond,
Thank you for your review!
We're glad to hear that you're happy with the quality of your Doppler Fiber Havanna Umbrella and that you also appreciated the level of service you received!
Kind regards,
Alana
Keeping me up to date constantly re the…
Keeping me up to date constantly re the progress of my order
17 janvier 2025
Réponse de Umbrellas & Parasols
Hi Yanoula,
Thank you for your five star review!
It's great to hear that you appreciated the level of communication you received throughout your order!
I hope your Shelta 16 Rib Rainbow Trim Umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
love my new umbrella
the whole process was easy, the product was just what i ordered and it arrived earlier than estimated, very happy
14 janvier 2025
Réponse de Umbrellas & Parasols
Hi Arthur,
Thank you for your five star review!
We're thrilled to hear that you had a great experience with our store and that you found it easy to order from our site. We always do our best to ship as soon as we can so it's great to hear that your Shelta Mini Maxi Compact Umbrella reached you quickly!
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Thank you for your five star review!
We're very glad to hear that you are happy with your new umbrellas and that you received them in good time!
Kind regards,
Alana
Pestered me for a review multiple…
Pestered me for a review multiple times. Otherwise satisfactory
30 décembre 2024
Réponse de Umbrellas & Parasols
Hi Daniel,
Thank you for your review - I'm sorry to hear you were not happy with the requests for reviews. They are automated and we're still figuring out the best way to reach out and ask our customers- I have unsubscribed you from our program.
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Marita,
Thank you for giving us a five star review!
We're glad to hear that you received your Shelta Long Capricorn Umbrella in good time!
I hope it does a wonderful job for you for many years to come!
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Alan,
Thank you for taking the time to write us a five star review!
We're glad to hear that you're happy with the quality of your UPF50+ Kids Umbrella and that you were happy with the service you received.
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Teresa,
Thanks for the five stars!
We're so glad that you appreciated our quick dispatch and shipping- we always do our best to ship as soon as we can!
Kind regards,
Alana
great experience
repeated customer, happy with all purchases, very quick delivery too!
8 décembre 2024
Réponse de Umbrellas & Parasols
Thank you for your five star review!
We're so glad to hear that you've been happy with all of your orders from us! We really appreciate your support as a small business - and we always do our best to ship as soon as we can!
Kind regards,
Alana
Excellent customer service before I…
Excellent customer service before I made my purchase, quick delivery and excellent product.
13 décembre 2024
Réponse de Umbrellas & Parasols
Hi Donna,
Thank you for writing us a five star review!
We're happy to hear that you appreciated our assistance and that you received your order quickly! We always do our best to ship as soon as we can.
I hope your Willow Tree Inverted Umbrella does a wonderful job for you for many years to come.
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Alison,
Thank you for your five star review!
We're glad to hear that you're happy with your new umbrella and that you appreciated how quickly we shipped it!
I hope your Shelta Reverse Canopy Galaxy Umbrella does a wonderful job for you for many years to come!
Kind regards,
Alana
Happy customer
Great experience. Website was clear, ordering was easy, the umbrellas shipped quickly, and they were just what we expected. Would order from here again.
9 décembre 2024
Réponse de Umbrellas & Parasols
Hi Myles,
Thank you for writing a five star review for us - we really appreciate it.
We're so glad to hear that you found it easy to order from our site and that they were just as you expected! We always ship as soon as we can - thank you for your recommendation!
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Nancy,
Thank you for your five star review!
We're glad to hear that you found it easy to order your umbrellas and that you received them quickly!
Kind regards,
Alana
Great quality, vibrant designs.
The products are well made, and the colours and designs are vibrant. Communication was clear.
Repeated requests for feedback and reviews before gifts are given are not appreciated.
25 décembre 2024
Réponse de Umbrellas & Parasols
Hi Rick,
We appreciate your review based on your experience with our store, and it's great to hear that you're happy with the quality and designs of the umbrellas!
Our apologies for any inconvenience caused by repeated requests for reviews - we've been using an automated service and it looks like we've still got some bumps to iron out!
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Sabine,
Thank you for your five star review!
We're glad to hear that you're happy with the quality of your Willow Tree Rainbow Golf Umbrella, and that you received it quickly!
Kind regards,
Alana
Gorgeous and unique
I purchased three gorgeous and unique umbrellas; they were safely packed, and delivery was so fast. Customer support was also amazing despite my own user error! Thank you Umbrellas & Parasols!
2 décembre 2024
Réponse de Umbrellas & Parasols
Hi Jenni,
Thank you for your five star review based on your order with us!
We're thrilled to hear that you received your order so quickly, and that you were happy with how they arrived. We ship as soon as can and are always happy to help.
Kind regards,
Alana
Réponse de Umbrellas & Parasols
Hi Joe,
Thank you for your five star review!
We're glad to hear that you received your order in good time and that you liked our large selection of umbrellas! We're always on the lookout for a new high-quality brand to stock!
Kind regards,
Alana
Love the UV protective umbrellas
Love the UV protective umbrellas. Different brands on same site is helpful.
26 novembre 2024
Réponse de Umbrellas & Parasols
Thanks so much for your five star review!
We're so glad that you found the perfect UV umbrellas and we're also glad that you appreciated our range - we're always looking for new, high quality brands of umbrellas to feature on our site!
Kind regards,
Alana
Beautiful umbrella
Beautiful umbrella, great quality and delivered in a reasonable time.
10 décembre 2024
Réponse de Umbrellas & Parasols
Hi Linda,
Thank you for your five star review!
We're thrilled to hear that you received your order in good time and that you're happy with the quality of your Shelta Rainbow Umbrella!
I'm sure it will do an excellent job at brightening up your rainy days for many years to come!
Kind regards,
Alana
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