Patient Access Avis 

I am assuming Patient Access doesn't read their reviews, or they simply don't care about the protection of patient's private health records.

Tried to access the portal for a repeat prescription. Message comes up saying they cannot access my records from the surgery. Sent a ticket to the technical department, which they have confirmed. However, there is no ticket number, so how do they track the tickets and the clearance of the problem? This company clearly has no idea what it is doing. Why is the NHS paying for this incompetence. I despair about the state of this country. The NHS needs to get a firm like Amazon in to show them how to run an efficient working IT system.

Why is it so complicated? There is no need to be like Fort Knox to access my information which nobody else would be interested in. It used to be easy and useful……

Utterly useless and unreliable system - multiple attempts required to login - even multiple Captcha used 'for verification' like some sort of piracy site! This is no way to run a health service.

Today I had to go through at least 10 kaptcha pages before I could get in to PA. With limited vision this type of security check is just about impossible

The app is as bad as my local surgery. I’m registered with Patient Access ok but unable to make appointments, request prescriptions or do anything. The app tells me to fill in the linkage details to link to my surgery. I do that (for the umpteenth time), only to get the same old message back saying I’m already linked. The surgery fob me off with yet another email containing the linkage key, despite me explaining I’ve already done that. The technical bods at Patient Access either do not respond to my problem, or fob me off with an email with 10 different links to various problems, none of which refer to mine. I’ve tried deleting App & starting over, but same problem. I’ve even changed my phone. I give up.

I liked this app until they recently " upgraded it. I found the old app easy to use particularly the reordering my medication. Booking doctors appointments was simply and it sent the appointment to my diary. Now it is pot luck to find the reordering medication section. Often easier to log out and try later. Considering trying a different app.

Glad I visited this page. It has made me feel a lot better. I have found it impossible to complete registration even after following the apparently simple steps provided on a sheet by my medical practice.

Wished I could give it minus five. It used to be an ok,ish app but every time you go into now you have to dismiss there insistence you download a THIRD party app for an additional layer of security. To my mind, a third party app reduces security rather that improving it. Third party apps are more prone to attacks. No need to remind anyone of recent security breach on a number of NHS websites. My bank, insurance companies PayPal and many others are more than happy to have your email, password and if necessary a six digit verification code sent to your phone. If I can find an alternative prescription ordering site that my surgery uses I will be changing. I have to ask myself if Patient Access receives a financial reward for every third party app downloaded from their login page.

Been using for a few years and although not great it certainly was not bad until January 2025, it is so bad I have started using the NHS app. Uninstalled and reinstalled but nothing, contacted technical help twice but not even a decency to respond. I've now uninstalled it and won't be using it again.

Started receiving e mails from this garbage company that I never even signed up to.
Difficult to unsubscribe from something I never subscribed to.
Typical trash of anything associated with the NHS

At first it worked OK but since it's brought in the app identification it's so complicated it's ridiculous and I haven't managed to access my repeat prescription request once! When I had to change my password my antivirus software wouldn't let me access the link! How are older and less tech savvy people who would benefit most from not having to go to the GP for their repeat prescriptions supposed to use this? A complete waste of time.

Woefully inadequate dare I say dangerous computer application that automatically deletes relevant information.
Needs taking offline

This app is useless
You get into a security spiral ( that is not needed)
Then you get locked out
In the time it takes you to get into the system you could have walked down to the surgery, or waited on the phone to get things done
Message the support centre and you get the corporate statement reply
All in all it's not fit for purpose

I have recently had a heart attack and have given up trying to get sorted on this absolute 💯 joke of an App very frustrating 😑
Glad I came here I feel better knowing I'm not the only person who thinks this is useless crap!!!

I would give 0 star if I could. What a waste of time. there is actually no ability to make any kind of request or appointment. Not fit for purpose.

tax payers money are paying for this ?? what is the point running a system that will not work and is rated 1 star ?? the passwords for some reason on this site need to be reset almost weekly and even the day after they are reset they do not work

Have used app with no problems for 2 or more years. However it will no longer allow me to log in and the so called tech support is useless. How the hell am I supposed to access my medical records or order prescriptions now?

Useless piece of junk. Verification code doesn't arrive then freezes you out. SORT IT!!!

Who the hell designed this piece of crap. It's totally useless. The registration was bad enough because you also need to download an authenticator app. Then you need to use this each time you sign in. Absolutely appalling, I feel sorry for anyone elderly trying to access this.

It doesn't deserve 1 star. I'd actually rate it -10 if it was possible.

The fact GP's want you to register on this to access and link your medical records to the NHS app, just shows how low the NHS service has sunk.