Patient Access Avis 

This doesnt deserve a one. I cant gain access now through authenticator , no support from NHS just a set reply via email about a week later. This is too much security that doesnt follow.

Absolute waste of space!! AVOID!!!!! Just made our data LESS secure by forcing us to go to some random authenticator app - ON TOP OF already demanding a sign-in number, AND password AND keywords entry!!! They won't even endorse a specific authenticator app - so you're on your own if anything goes wrong! Usual lack of accountability!! Absolute rubbish and piss-take! Can't make an appointment on the useless thing and not even a fraction of repeat meds on it. Utter waste of time and resources. Protect your data and sanity - uninstall the useless thing!!

I only regret that I cant give this dreadful company less than one star. Their log-in procedure fails constantly, don't bother contacting their "IT"people , their idea of help is to sent a cut and paste email (almost a week later) with the instructions of "How To Login" - patronising crap, covering up the fact that they obviously have server and/or bandwidth issues - no doubt related to their profit margins ! A company THIS BAD could only exist in failing Britain.

The Patient Access website is incredibly frustrating to use. The entire sign-in process is a headache; even with the correct information, access is often denied. In the name of security, they've made the system nearly unusable. It’s not user-friendly at all—even with my media expertise, I found it challenging to navigate. Such a system is unfair to elders and those with less digital experience.

The new verification process is incomprehensible. I am now unable to order my repeat prescriptions because of it's clunky and unworkable 2stage verification. Is this the future? God help us

Logins are broken yet again. SMS verification (which is only the illusion of security anyway, so all the inconvenience is for no benefit) is either not sending out texts at all, or when it does, it doesn't accept its own codes.

If it fails to work more than three times, it locks you out, and also welcomes you back to its world of brokenness with a Google ReCAPTCHA; which, apart from being horribly ableist, is pretty worrying on the basis that I don't want Google anywhere near my medical information.

On the occasions it does let you in, it seems to be more interested in trying to sell expensive private healthcare than providing an actual service. The service it does provide is largely dysfunctional, poorly organised, slow and unreliable.

The entire experience is frustrating and unpleasant, and the last thing anybody needs when they require healthcare.

I've written to them several times about all of the above. On the rare occasion any response has been forthcoming it's invariably automatically generated or dismissive, and in both cases fails to actually address the problems. But mostly they're simply too haughty to bother.

I needed to update my details in Patient Access having transferred from another practice.

Despite having my new details to hand i cannot login and will shortly rung out of medication.

Today is the 3rd day and no one has contacted me.

I am immuno suppressed and felt sure someone would return my call in a couple of days.

Very disappointing and lacklustre service

The "one-off" PIN concept when linking to a GP in Scotland is just appalling. If it errors out when attempting to find your GP, the PIN has been used and is dead to the App. Only option is to go back to your GP for another registration letter and new PIN! I'm on my 3rd letter :-( and still no link for repeat prescriptions Who thought that was a good idea? Here is an idea - change the code so the PIN persists until a successful link. That way I can reuse to problem solve myself. SO much extra work for GP receptionists too!

Impossible to log in. Wouldn't recognise my password on a desktop, won't accept the code it sent on the app. Pointless waste of time.

Great app but seems to direct me to patients know best which via Apple download-I have apple devices-offers me them holding my passwords the app ,3 days for nothing then a fee.
So what’s going on??
Well I did get on to patient access by ticking not at this time .Rather a strange state of affairs.Does the NHS know what’s going on with verification providers jumping it seems on a band wagon.It also seems 3 health authorities are teaming up with patient knows best including my own.

Used this app for years. My daughter has complex medical condition requiring many repeat prescriptions. Until last week it was excellent. Now for no apparent reason it does not allow me access. Get to the hello page then message that can’t access records from practice and to try again later. Tried all the fixes on website to no avail. No one to phone so have messaged technical but no reply as yet. NHS practice advises me that many patients affected but nothing to do with them. I am in Scotland.

So unreliable it generates high levels of stress. Rather than “enhancing” the app with new features such as giving patronising advice, concentrate on making the app functional and reliable!

Who ever manages this program have ruined it by constant changes ... Latest brainwave to remove "note to your Doctor box" ... So now if you take a drug like Warfarin where you adjust your prescription requirements to reduce waste, I now can't do it through the prescription request ... Put the "note box" back before Patient Access becomes redundant

Internal Server Error.
Again and again and again.

Totally useless and hopeless system. Doesn't warrant even one star. The authenticator app code doesn't work so getting into the system is impossible.

total joke trying to log in to my account keeps throwing me out

Not accepting their own codes. Not the first time it’s done this. Tried to get in via nhs, but that won’t work either. Definitely easier to view my Bank Account

Patient Access is the worst system it's been my misfortune to use. Clunky, hard to access, impossible to contact a human operator to try to fix.

Also, I note some comments here saying "don't blame the NHS, it's not their system". It may not be, but it was someone in the NHS (my GP) that initially pushed me to use it. Also, as I'm in Scotland I can't use an NHS log-in (it tries to force me to use some 3rd party 2FA app) whereas patients in England can. So I'll blame the Scottish NHS for that.

In principle I don't want to blame the NHS, but the solution is in their hands:
The NHS should cut all ties with Patient Access and have a simple system run centrally that all patients can use to log in. That would have a ton of work at doctor's surgeries, reduce non-attendances at appointments, etc.
Get it sorted.

For reasons way beyond me the prescription request/reorder system is no longer functional. There is no coordination between the software, the surgery and the pharmacist; in fact it is now more efficient to get prescription requests from the surgery.

I'm very old and not that computer literate; a nap to me is what I have on the sofa most afternoons. I can't use this.