Paving Stones Direct UK Ltd Avis 

The staff here are absolutely fantastic. Answer messages promptly, seem to drop everything to deal with your questions, very knowledgeable and they are the absolute best at finding a tile you can't find anywhere else! Would highly recommend to anyone asking, we give out their website to every customer to choose tiles. Keep up the good work.

Ive been using paving stones direct for the past 8 years as a landscaper and always had 5* treatment from order to delivery. If there is a problem its always solved quickly.
Would recommend them 100%

Excellent place for buying landscaping materials. Huge range of stone products and porcelain. Excellent customer service. Quick delivery even to the north east of scotland. Recommend 100%

This company is great from start to finish, I have use them over 5years now,never disappoint me, Ajay help me a lot and very quickly to reply.

Thanks
Carlos

I would recommend paving stones direct to everyone i have used them as my main supplier for 10 years now and wouldnt go anywhere else. Always a friendly and efficient service and great pricing

An absolutely amazing Company ! Which we used since they first opened . Ajay and Tom and all the team are such nice people you won’t get any other companies that treat you the way they do . The yards and materials they have are top notch ! They are always on the end of the phone if any kind of problem develops . I would never use any other paving companies , we have been asked several times but will never budge from these guys ! EVER EVER . Just so easy and deliveries are fast and reliable .
The whole experience from paving stones is just perfect !

"After searching countless websites for the perfect paving slabs, I am so glad I found Paving Stone Direct. They are, without a doubt, one of the most reliable and ethical companies I’ve had the pleasure of dealing with during my home renovation.

**Price & Value:**
The first thing that stood out was the pricing. They are significantly more affordable than most other retailers, and when you factor in the free delivery, the value is unbeatable. Despite the lower cost, there is absolutely no compromise on quality.

**Product Quality:**
I ordered their natural stone paving, and it is stunning. The stones are exactly as advertised online—beautifully crafted, durable, and highly attractive once laid in the garden. They arrived meticulously packed, with zero damage or breakages, which is often a concern with heavy transit.

**Seamless Delivery:**
The logistics were handled perfectly. Delivery was incredibly quick, and the communication from the delivery team was clear and professional. It made the entire process stress-free from start to finish.

**Customer Service:**
What truly sets Paving Stone Direct apart is their customer service. Whether you are just ordering samples (which is a very easy process) or placing a full order, the team is helpful and genuinely cares about the customer experience. It’s clear why professionals and homeowners alike have used them for years.

If you are looking for high-quality paving and a company that actually delivers on its promises, look no further. I couldn't be happier with the transformation of my outdoor space!"

So pleased with the customer service and product quality. PSD has been supplying us for a number of years now, the highest level of trust exists and we are never let down.

I would highly recommend PSD to any customer

★★★★★

Absolutely brilliant company – highly recommended!

We’ve been using Paving Stones Direct for our landscaping and paving business and I genuinely can’t fault them. Ajay and the team always go above and beyond to help, whether it’s sorting out an order, arranging deliveries, checking stock or helping us source exactly what we need.

The quality of the paving and materials is excellent, prices are competitive, and the service is always professional, friendly and reliable. Communication is spot on, and nothing ever seems like too much trouble.

As a landscaping company, having suppliers you can rely on is massively important, and Paving Stones Direct have certainly become one of those for us. We’ve used their products on numerous projects and have always been impressed with both the products and the service.

A massive thank you to Ajay and everyone at Paving Stones Direct for looking after us.

5 stars all day long ⭐⭐⭐⭐⭐

Bill
Langhams Landscapes & Paving
Worthing, West Sussex

Paving stones direct go above and beyond. We’ve been a customer for a while now and I cannot fault their customer service ethic and their products. They delivery quality goods on time every time and are super helpful with any queries we have.

Used Paving stones direct for years now, great products at competitive rates and friendly happy to help staff always.

Excellent customer service, very knowledgeable staff.
One person especially who we dealt with and would like to give a special mention to is Lillie. So helpful, good product knowledge, speedy quotes and return calls. A pleasure in this day and age to find such good customer service. Would strongly recommend this company. Pauline and Paul Swingler

We had an atrocious and stressful experience with Paving Stones - and would not recommend them to supply any tiling projects to prospective or existing customers.

We placed 2 separate orders totalling GBP1250+ for a small garden renovation project, and on both occasions they have really let us down.

1) Delivery Issues
Having fully disclosed during the first main order placement (GBP1000+) of an access restriction in our suburban postcode (a smaller than standard truck was needed) and having paid extra for this, Paving Stones' third party courier failed to ensure a smooth delivery.

There were 2 failed attempts before the order finally reached us.

The first time round Paving’s courier unexplicably tried to deliver with an 18 tonne truck, the second time round the (presumably smaller) truck apparently had experienced ‘parking issues’ (when the driver called the office querying potential fines from the restricted access sign, Pavings had allegedly informed them they would not cover any resulting parking fines). Delivery was only effected on a third attempt.

Paving Stones' response was that (1) no refund would be offered given their SLA was ultimately met, and (2) there was a disclaimer on their order confirmation email recommending that ‘we should not commence building work prior to the delivery of goods’.

When we acted in good faith by taking care and expense to ensure a smooth delivery access, this was thrown back in our faces with Paving Stones hiding behind their dodgy delivery company and inadequate level of coordination.

Given the first two botched delivery attempts - and inaccurate 'estimated time of deliveries’ provided to us - we wasted a lot of time coordinating the whole affair and our builders were ultimately left waiting around and forced to work on other tasks in the interim.

2) Damaged Tiles
During our second order for 10 supplemental tiles (GBP200+)- we were provided with earlier 'AM delivery' as a goodwill gesture, due to the delivery issues experienced in the first main order.

After the estimated delivery time was provided (circa 9 AM on the specified day), again there were delivery issues with Pavings’ delivery company, in which a too-large truck attempted and failed to come into our address. This further underscores the lack of coordination and care.

Delivery was then reattempted that same day with a smaller truck, last thing in the day (circa 4.45 pm), in which at least 1 tile was visibly damaged on delivery.

We immediately reported this to the driver waiting, and we called Paving Stones before their closing time (before 5.00 pm). During that call, we were confirmed that the driver should be released, that we should through and take photos of 'all the 10 tiles' to assess for any further damage and assured we would be taken care of.

Overnight we instructed our builders to take photos when they returned to work first thing in the morning. In the morning when they arrived, our builders supplied us with photo evidence that an additional 4/10 of the tiles were broken (so a total of 5/10). We immediately passed on the photos of the damage to Paving Stones via email circa noon time requesting a proportionate refund in line with our contract.

In the meantime, our builders had started work to salvage what they could with the tiles, since it was the last day on the building job before they had to move on to another project.

Paving Stones ignored our email, so when we placed an urgent follow-up phone call later same day to them, to our surprise, they informed us we in fact needed to 'take a video of all the tiles and lay them out side by side' before they would consider any refund or replacement.

These additional conditions (1) were not part of the signed contract, and (2) contradicted and was not communicated to us in phone call the day prior when we immediately informed them of damage. This is illegal, misleading and in breach of the Consumer Rights Act.

Multiple follow-up calls with the company were fruitless.

The explanation provided was that Paving Stones would be unable to recover from the third party supplier’ and ‘the tiles were fit for purpose since you laid them’. The first reason is irrelevant to the fact that damaged goods were supplied, and the second reason is presumptuous (we ended up being forced to break the tiles to be used as coppings, instead of having a broad selection of natural stone to finish laying onto the main visible flooring, per our expectations).

If we had waited around- we’d be forced to hire the builders for even longer, delay their follow-on pre booked projects, whilst being left with a half-finished garden, all whilst Paving Stones decided whether to refund us or ship us replacements.

Our experience caused a lot of stress. We'd avoid future customers to STAY AWAY.

Lillie has been absolutely fabulous. From our initial contact all the way through to arranging delivery of my order I could not have asked for more.

Professional and a real pleasure to deal with.

I would highly recommend.

Wow,If you want to get EXCELLENT customer service ,amazing quality at reasonable prices for fantastic products, go to P S Direct.
I dealt with a lovely young lady called Natasha. She was knowledgeable about EVERYTHING I asked. Kind,considerate, helpful,just couldn't do enough for me.She made me feel validated. If I was to order one slab or 1,000,her job was to help and help she did. Samples and a brochure were sent the next day. Natasha and Paving Stones Direct are second to none. Can't wait for my new,posh amazing patio to be laid.

The service from this company has been fantastic. Samples came through promptly with brochures. When I had a query, Lillie was superb. Her care to detail was exemplary, was incredibly swift with responses and made the whole process super easy. She is a credit to the company.

Fantastic company to deal with no messing straight forward top people doesn't get any better

So nice to have excellent customer service

After encountering problems with a local company, I was reluctant to use an online paving supplier. However, after doing some research and hearing a lot of good things about Paving Stones Direct, I decided to contact them. The customer service I received from Lillie was exceptional: helpful, prompt and competent. I had samples delivered quickly, followed up with an order that was delivered on time with no problems. (Mandac the delivery driver was great too).
Very happy with the sawn black granite setts, and very happy with the whole experience with Paving Stones Direct.

Great customer service and experience. From first visiting the show area, I was first met by Ellie, who couldn’t have been more helpful, friendly and knowledgeable, helping me to get the porcelain paving slabs, and associated products, ordered and delivery arranged, as I needed it, for 3 weeks time. This is the second time I’ve used Paving Stones Direct and is testament to their great customer service.