Paving Direct Avis 4 004

Terrible customer service. Still waiting for delivery 2 weeks later

Can't fault the customer service!

I sent an out-of-hours WhatsApp messafe on Sunday and got a prompt reply this morning.

Adele couldn't have been more helpful. Thank you.

The product of prime slurry to make sure my flagstones settled perfectly was brilliant
The information on line was really helpful and the price and postage was very fair.
The job has been done and I recommend this company.
Top notch

Still no sign of flags 5 days after ordering and paying next day delivery. Spend 35 mins on hold to be told "we have had over 200 calls this morning " it's above my pay grade to sort anything for you.? I'll get someone to call you Heard this before and no one ever does really getting aggravated but this poor service.

Paving Direct have been incredibly friendly and helpful on several occasions. They really went above and beyond when I needed a last-minute collection just before the bank holiday — everything was sorted quickly and smoothly.
A special mention to Andrew in the yard, who was extremely helpful and served me with a smile. Great customer service all around.
I can’t recommend them enough!

I’m still waiting for the courier to contact me regarding delivering my order the money has been taken

Samples sent in very good time.

Website promises 5 to 7 working days for delivery. But it’s a week past that. Completely miss informed of delivery days, product gets trapped in a pallet delivery company and adds 2 weeks to your project. Certainly will go elsewhere next time.

They have good collection of outdoor paving slabs. My garden looks superb now

Sent a few short but no quibble when I told them and sent the ones short with a few extra.

Stones look nothing like the pictures. Well beyond what I consider reasonable natural variation.

I recently ordered patio slabs from this company for a new patio project. The slabs arrived on pallets, but when my builder unwrapped them, several were broken and completely unusable.

I contacted the supplier the same day to report the issue and requested a refund for the damaged slabs, as we had no choice but to source replacements locally in order to keep the project on schedule.

That was over four weeks ago, and I still have not received a refund.

Since then, I’ve been given repeated excuses. I was recently told that the refund had been processed and that proof would be sent, but this has not been provided, and no refund has appeared. My most recent email has also been ignored.

The slabs that weren’t broken are good but overall, this has been a very frustrating experience. While issues can happen, the lack of accountability, poor communication, and failure to resolve the problem in a timely manner is extremely disappointing. I would not recommend this company based on my experience.

Easy to ordered delivered on time.

I would like to start with giving Paving Direct an amazing amount of praise!
I made a large order with them, and it couldn't have been easier.
The biggest amount of praise goes to their customer service team. There was a slight issue with the order, but before the order was out for delivery they contacted me. They made me aware of the issue ahead of time and gave me three options. In five minutes the issue was dealt with in the most professional manner!
My order was delivered on time with contact from the driver, making it such a smooth transaction from start to finish.
Thank you so much Paving Direct. A very happy customer!

Ordered and delivered with no fuss

Simple process

Having made an order the co.pany delivered the next day. Problem, only half the order arrived. So what made give them 5 stars? What followed told me what this company does. It put it right the next day, no issues this company is good.

Arrived a day later than planned to the wrong address but a phone call sorted it. Stone is good quality.

Delivery on time no breakages product good customer very pleased with the job

After the order was delivered and left in an inappropriate spot the situation was rectified promptly to our satisfaction. Thank you Adele.

My order arrived with one sample broken . Not the company’s fault I am sure, but it makes me wonder how weak the slabs would be.