Paving Direct Avis 4 004

Well, thanks Sam. I have spent £1000 and have ended up with stone of the wrong size and colour! Problems:
Poor project management & product awareness
At no stage did you seem to know the status of the order.
Poor product identification and delivery management
Three pallets were delivered. None had labels and no delivery note. The transport company did not contact me to ensure that I was at home. Where would the driver had dropped 2 tonnes of blocks if I hadn't been there?! In addition the block were the incorrect colour.
Blocks were collected. Again no forward warning. Replacement blocks were delivered - and you guessed it, no forward notice. The new blocks were the correct colour but not the correct size! I give up.

Good customer contact. Quick delivery
Very pleased with the product.
Will use this company again.
Thank you

Easy to identify product and place order. Prompt delivery, fair pricing and goods delivered in perfect condition, as specified.
I don't know what else one would want or expect from a supplier.

Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep road, needles to say he has really struggled and had to leave them on the pavement in front of the property.

Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.

Your Tanners Paving looks fantastic, but if it wasn’t the fact I wanted the product I would have shopped elsewhere.
Your customer service is inconsistent. Your website is unusable if you want to order paving. And despite telling your team on three occasions, you are STILL spelling my name incorrectly.

Excellent price great customer service delivered really quickly

great product, good price, fast delivery, helpful staff

Excellent products and great customer service, delivrry was perfect

Easy to order and quick delivery and good quality slabs

Excellent service. Good quality paving slabs and quick delivery. No problem with delivery or broken slabs. Would certainly use Paving Direct again.

Excellent company to deal with. Easy ordering and great delivery. The slabs are sturdy and look great when laid. Very heavy and robust too

Very helpful and delivered on time and a good price. Knowledgeable customer service

My order was quickly processed and delivered in the time stated.
The driver was very courteous and helpful,and placed the savings where I required them to be.

Excellent service from paving direct. Delivery guy was really good. Got them as close to the house as he could. Ordered two pallets of mint sandstone slabs and a pallet of edging stones. Which look great. I think four had broken in transit. Which I expected a lot more would be damaged to be honest out of 40 sqm. But they are packed well in a heavy duty crate. The edging stones varied quite a bit in thickness. Which was a bit annoying. But I was using them as an edging on a raised patio. Which is not really what they are supposed to used for. But it all worked out well. Thick ones at the front, thinner ones behind. All in all, super happy. Will be ordering more

Good delivery and product

I found Paving Direct a great company to deal with. Ordering was easy and communication was good. Everything went smoothly from beginning to end. I would recommend

Great service arrived quickly and really pleased with the slabs just what we wanted would recommend

Unreal communication throughout from helping with the order to 1st class delivery always so helpful with all the questions I asked they answered them all

Company refused to deliver to site unless paid an extra £400. Company then ‘forgot’ to process the order meaning an extra 2 week wait for materials. Shambles. Would never use them again.