After being let down by another supplier I called Natural Paving Store and was delighted to speak to real people who were friendly and helpful. The order was dispatched the same day, arriving two day... Voir plus
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Lisez les avis des autres
Ordered over a 100 sqm of bodo white porcelain slabs for my patio had a very good price free delivery and came within a few days. Very happy with my purchase would definitely recommend natural paving... Voir plus
Easy to order , reasonably priced, good quality , on time & well informed, what more do u need ..
Reasonably priced and delivered when requested. The lorry couldn't get to the house but the driver brought the pallets maybe 50m to our driveway. The paving stones/tiles themselves seem to be high... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de pavage
- Jardin
- Magasin d'articles pour l'aménagement paysager
- Magasin de pierres naturelles
- Fournisseur de pierres
- Magasin de carrelage
Écrit par l'entreprise
Natural Paving Store is a UK-based Natural stone and Porcelain paving supplier with over 25 years in the industry. Our top priority is to provide you with the best experience possible while buying your new patio and paving products, ensuring that you are dealing with professional experts who take pride in delivering high-quality products. We offer a wide range of outdoor paving options, including. Indian Sandstone Porcelain Paving Natural Granite Natural Slate Natural limestone Sandstone Paving Circles Cobble Setts We also provide FREE nationwide delivery and promise to match any cheaper quotes you may have received for the same product. If you have any queries or require assistance, please don't hesitate to contact us. We are always happy to help. You can contact us at: 📞 01329 238150 ⭐www.naturalpavingstore.co.uk ⭐ Info@naturalpavingstore.co.uk Choose Natural Paving Store for better paving and better prices.
Coordonnées de contact
1 Northern Galleries, PO14 1AH, Fareham, Royaume-Uni
- 01329 238150
- Info@naturalpavingstore.co.uk
- naturalpavingstore.co.uk
4,6
Excellent
332 avis
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Natural Stone Paving were both helpful resolving any issues during the ordering process, their staff were knowledgeable about their products making me feel confident I was ordering the correct items, my order was processed and delivered within the quoted period, the product was well packaged meaning it is unlikely there will be damages.
18 mars 2026
Easy to order
Easy to order , reasonably priced, good quality , on time & well informed, what more do u need ..
18 mars 2026
Very happy with my purchase.
Ordered over a 100 sqm of bodo white porcelain slabs for my patio had a very good price free delivery and came within a few days. Very happy with my purchase would definitely recommend natural paving stone.
9 mars 2026
Avis spontané
Personal, friendly, helpful service. Thank you!
After being let down by another supplier I called Natural Paving Store and was delighted to speak to real people who were friendly and helpful. The order was dispatched the same day, arriving two days later, and looks fabulous.
Thank you from one happy customer!
4 mars 2026
Avis spontané
Garden slabs
Communication was good, the delivery service was excellent and the delivery man was beyond helpful . A real pleasurable experience . The contents of my pallet were secure and well packed
18 février 2026
Great company
13 février 2026
Excellent Paving Slabs
Went to the shop and the team were very helpful showing slabs from the batches they had. We chose 3 palettes of Himalayan Grey which arrived on time and the quality was excellent with none chipped or broken. My builder remarked on the quality and condition, especially at a very reasonable price. No hesitation in recommending them to others. Thank you
1 septembre 2025
Avis spontané
Réponse de Natural Paving Store
Hello Bob,
We appreciate your purchase and your kind feedback. We are happy to hear you had such a good experience with our team in the store, and you are happy with the products you have received.
We would love to see photographs of the finished project if you could kindly send us some photos.
Kind regards
Natural Paving Store
I order 6 packs of porcelain tiles
I order 6 packs of porcelain tiles. They suggested a staggered delivery, 2 packs at a time to stop the driveway getting full of building materials. This went very well. They also sent me a video showing me how to cut the tiles to stop breakages, which stopped the breakages. Top customer service
8 août 2025
Avis spontané
Réponse de Natural Paving Store
Hello Ian,
Thank you for your recent purchase and your kind feedback. I'm glad our advice was useful and helped you manage the delivery of your paving slabs. We are here to help our customers, and we are happy to help and support where we can when purchasing and installing.
Kind regards
Natural Paving Store
They got it all right
They got it all right, product, quantity, no damage and on time. Excellent service
23 juillet 2025
Avis spontané
Réponse de Natural Paving Store
Hello Neal,
Thank you for your feedback, I'm glad you received excellent customer service from the staff in the office and you are happy with the over all experience.
Kind regards
Natural paving store
A simple and efficient method of…
A simple and efficient method of requesting a sample for a forthcoming project. Prompt delivery of my selected paving sample.
28 juillet 2025
Réponse de Natural Paving Store
Hello Roy,
Thank you for kindly leaving us feedback. I'm glad to hear you had a good experience with ordering a sample for your project. I can see you purchased your paving from our store for your project. I hope you're happy with the finished results.
Kind regards
Natural paving store
Very happy with the slate slabs ordered…
Very happy with the slate slabs ordered and delivery. Would use again.
27 juin 2025
Réponse de Natural Paving Store
Hello Andy,
Thank you for your order and your feedback. I am glad to hear you are happy with the slate slabs you ordered from our store, and that you would use us again.
Kind regards
Natural paving store
Great all-round
Reasonably priced and delivered when requested. The lorry couldn't get to the house but the driver brought the pallets maybe 50m to our driveway.
The paving stones/tiles themselves seem to be high quality. There were no breakages when being cut and laid.
The porcelain seems high quality with no air gaps or strange aggregate added in.
The finish is smooth but slightly rough and they don't get hot when sat in the baking sun.
27 mars 2025
Réponse de Natural Paving Store
Hello Daniel,
Thank you for your order and for sharing your feedback. I’m pleased to hear that you had a positive experience purchasing paving slabs from our store and that you are satisfied with the product you received.
Kind regards,
Natural Paving Store
Split delivery, followed by a late delivery twice
Late delivery twice, initial delivery was delayed and split into 2 seperate deliveries, however I was notified and could plan around this and commence works, and although I was somewhat happy with the product itself, the 2 furthers delivery attempts were delayed, their courier claimed they could not drive a 7.5tn truck down my road but we’ve never had this issue in the past. Natural Paving support staff were rude and incompetent, they offered no resolution and I was expected to pay out to my labourers for the days rate despite not being able to get any work done.
When asking for a resolution rather than just a spineless apology I was cut off, still yet to see any outcome
The advisor on the phone wouldnt even bother to seek further advise or come to a resolution
2 juillet 2025
Avis spontané
Fantastic quality paving
Fantastic quality paving
Well packaged
Excellent delivery service
27 juin 2025
Avis spontané
Réponse de Natural Paving Store
Hello Evans,
Thank you for your order and feedback. I’m glad to hear you had a good experience with our company and are happy with the paving slabs you received.
Kind regards
Natural paving store
Impressed with promptness of response
Impressed with promptness of response, very friendly, efficient and professional. Went out of his way to make sure I understood everything and that means a lot as a lady on her own. Would thoroughly recommend.
9 juin 2025
Avis spontané
Réponse de Natural Paving Store
Hello Trish,
Thank you for your purchase and your lovely feedback.
It’s really nice to hear that you had a positive experience using our store and our team. I’m glad to hear that you would recommend us.
Kind regards
Natural paving store
Réponse de Natural Paving Store
Hello William,
Thank you for your order. I hope you are happy with your order.
Kind regards
Natural paving store
Do not use this company
Do not use this company, if you care what colour your stones are going to be. In my case, I ordered autumn brown, but got grey with some beige colour, even after wetting, which they insist is autumn brown. I am now £129 pounds out of pocket, through no fault of mine!
Totally unfair, and there is nothing I can do!
10 juin 2025
Avis spontané
Réponse de Natural Paving Store
Hello,
We sincerely apologise that you were unhappy with the cobbles you ordered. According to all our correspondence, the stones were not grey with beige, as stated in your review, they were Autumnal tones, with earthy browns, reds, dusky pinks, and some grey.
We spent time working with you by explaining the characteristics of natural stone, the colour palette of autumn brown, and also requested that you wet down the cobbles so we could see if the wrong product had been sent. You assisted us with this, but unfortunately, we still disagreed.
We then offered to collect the cobbles to bring them back to the yard so we could wet down the entire order. If they were deemed to be autumn brown, our standard terms and conditions would apply, meaning you would be responsible for return delivery costs and restocking fees. However, if we had indeed sent the wrong product, we would have issued a full refund, which you accepted.
It was determined that the cobbles are autumn brown. We have included the image of your cobbles in our listing, as it accurately represents the item and showcases a mix of dark autumnal tones when they are wet.
As a company, it would have been easier for us if we had sent the wrong products. Although it would have caused inconvenience regarding timing and the need to send replacements, we could have resolved the issue in your favour by either issuing a full refund or replacing the cobbles. There is no benefit for us to disagree with you, as we understand that it only leads to negative reviews.
Unfortunately, in this instance, we were unable to meet your expectations. It is also unfair for our company to suffer a loss simply because the product did not meet your personal preference.
Natural stone products are unique; they come with a blend of tones and colours that constitute the colour palette associated with their name, and this is the beauty of natural stone — no two cobbles or slabs are exactly alike.
We always strive to resolve any issues fairly in accordance with our terms and conditions and the products we sell. Once again, we can only apologise in this instance that you were dissatisfied with our service and the product you received.
Kind Regards
Natural Paving store team
Fantastic!
Extremely happy with the service provided by Natural Paving store. I called on a Friday afternoon before a bank holiday weekend to question something on one of the products, Ellie was incredibly helpful, assuring me that she would go away and find out the information I was after. As promised she called back within the hour and we got the order placed! The Next week, my patio slabs were here! Faultless service and special thanks to Ellie.
23 mai 2025
Avis spontané
Réponse de Natural Paving Store
Hello A. Murray,
Thank you for your order and your positive feedback.
I am delighted to hear that you had a good experience with our store and that our staff were able to assist you in ordering your paving. I hope you are enjoying your new patio!
Kind regards,
Natural Paving Store
Well seriously you ask for a review!!!
Well seriously you ask for a review on a Sunday having received the goods at approx. 4pm on the previous Friday! Yes I appreciate there’s a note saying I can wait before I give a review etc etc. How about you guys wait a sensible time frame before asking for a review! Yes you may have gathered I’m rather fatigued with this review culture that we are faced with nowadays.
I buy a carrot in Waitrose (other Supermarkets do exist) and before I’ve had a chance to get it home and out of the shopping bag I’m being asked for a review! It’s a (expletive) carrot, it’s orange!
Anyway, back to Natural Paving Store review, well you’ve asked so you shall recieve… I received an email early on Friday morning (30th May) advising my delivery would be on Monday 2nd July. That’s all fine, as I’d expected, so I inform my builder to expect the delivery on Monday. I go out for the day and at 13.20 I received an email saying the delivery would be that afternoon! I was in a meeting so didn’t get to check the email and was unaware of the content. My builder had finished work by 3.30pm that afternoon so had left my property. The delivery was made at 16.09 on Friday pm. Was it left with the other building materials on my front garden? No, it was left at the entrance to my driveway, partially blocking it! How difficult would it have been to leave the 2 pallets adjacent to the other building materials rather than blocking part of my drive with pallets too heavy to move without a crane or forklift. Unfortunately, I possess neither of these vehicles. Come on guys use a modicum of sense when you leave materials. As to the quality and condition of the materials, I have no idea, maybe ask me again in a weeks time when we’ve had the chance to use them!
27 mai 2025
Réponse de Natural Paving Store
Hello Ian,
Thank you for taking the time to share your experience and write a review; it is much appreciated. I apologise that you feel overwhelmed by the number of reviews, not just from our company but in general. I completely agree with you—every day we see countless requests for reviews, and your example of a carrot is perfect. Unfortunately, this has become a cultural norm. As a company, if we do not ask for reviews, we risk being perceived as insincere or untrustworthy. Reviews help customers understand the overall experience with our company.
The saddest aspect is that unless someone has had a particularly negative experience or wants to damage a company for something they were not happy with an outcome, most customers don’t leave feedback, which can result in a skewed representation of a company's true performance and lead to the prevalence of fake reviews.
Our company, like many others on Trustpilot, is frequently approached by scammers who offer to write five-star reviews for us for a fee. I want to stress that we do not engage with these services, which is evident in the number of our reviews. We serve hundreds of customers each year, yet we only have about 300 reviews.
The issue arises when a company receives a negative review; scammers often contact them, offering to flood their account with fake five-star reviews for a price. Therefore, when reading reviews about any company, it’s important to be aware that many could be fake while others might be genuine.
I will take your feedback into account and see if there is a way we can work with Trustpilot to extend the period before requesting reviews.
In regard to your delivery, thank you for sharing your experience with our delivery service. First and foremost, I want to sincerely apologise for the early arrival of your delivery.
We disclose on our website that we utilise a third-party haulage company called Palletways and that it is not us who deliver. Upon reviewing your order in the Palletways portal, I can confirm that it was scheduled for delivery on June 2nd. I am unsure why it was delivered on May 30th, and I apologise for any confusion and inconvenience this may have caused.
I also checked the delivery images and can understand why the paving was left at that location. Palletways operates with a lorry equipped with a tail lift and a manual pump truck, rather than a hiab crane. This information is provided on our website and in our order confirmations, along with a demonstration video. Therefore they would not have been able to place next to the other building materials.
Given that the paving weighs, on average, 1000kg, the driver cannot pull the load using a pump truck over a gravel driveway, as it would be too difficult to move. As a result, they placed the paving as close to your property as possible. I apologise for any inconvenience this may have caused.
I hope your project went well and that you are pleased with your new paving.
Kind regards,
Natural Paving Store Team
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