My experience with Paving Superstore was excellent. The service was great, and the customer assistant who helped me, Kevin, was exceptional! He was extremely helpful, polite, and communicative—alw... Voir plus
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We absolutely love the Limestone Tuscan Antique Paving Slabs, they transformed the area and made it look bigger and they reflect the light beautifully. The slabs arrived promptly and any questions w... Voir plus
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Easy enough to order online, however customer service and delivery information is useless! Called and was held “number2 in the queue”. Despite my call being very important to them, they didn’t pick... Voir plus
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One pack of tiles arrived smashed and 5 emails later in addition to phone calls I am waiting for a response still to replace the broken ones. Images shared in June advising broken, process followed.... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de pavage
- aussi dans
- Jardinerie
- Magasin d'articles pour l'aménagement paysager
Écrit par l'entreprise
Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.
Coordonnées de contact
Denmark Farm Barn, NR9 4EG, Norwich, Royaume-Uni
- 0800 002 9910
- info@pavingsuperstore.co.uk
- www.pavingsuperstore.co.uk
3,4
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3 k avis
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Further to my review of Paving Superstore
So after Paving Superstore replied to my review below (even though they ignored last 2 emails), a reply is needed due to the claim that I am being misleading, but you are misleading with your assumptions.
They claimed wrongly that I have used the original setts (the ones I had replaced), so today I sent them an email with a photo attached of the original setts that are stacked up at the back of my shed (as they didn't want to collect them).
They also wrongly claim that I have used a cleaning product that will damage the Indian Sandstone, but the product used is a biodegradable product and acid free, so unharmful to the Sandstone, but they ignore this. It is acid type cleaners that will cause colour alterations in Indian Sandstone, the acid re-acts with the metals in the sandstone causing them to turn a rust colour (orange), what has been supplied is black.
AS I said before I only purchased 2 litres of this product, so I attached a copy of the purchase (with price, quantity and date) to the email I sent today.
I also suggested they contact Patio Black Spot Ltd, as they are claiming it is that product causing a problem, especially as they are selling their products and have a business relationship with them.
I am yet to get a reply from todays email, but seeing I didn't get a reply to my other 2, I won't hold my breath.
14 octobre 2026
Avis spontané
Réponse de Paving Superstore
It is becoming increasingly frustrating that you continue to publish negative reviews about Paving Superstore rather than directing your concerns to the retailer from whom you purchased the cleaning product.
To be absolutely clear, you purchased a specialist cleaning product independently, apparently through Amazon, to treat what you believed to be black spot on your sandstone. You did not purchase this cleaner from Paving Superstore, nor did we recommend it to you.
The black markings you have described are not necessarily black spot at all. Black spot is a form of lichen that develops on paving over time, whereas the markings visible in your photographs appear more consistent with natural fossil or mineral characteristics of sandstone.
You repeatedly emphasise that the cleaner is acid-free and biodegradable, apparently believing this means it cannot cause discolouration. This is incorrect. Bleach-based and other alkaline cleaning products can also react with naturally occurring minerals in sandstone, including iron, potentially causing staining or discolouration. Being biodegradable does not automatically make a product suitable for every natural stone.
As with any cleaning treatment, compatibility should be established and the product tested on an inconspicuous area before wider application.
We have already explained that the discolouration may be the result of a reaction involving naturally occurring iron within the stone, for which an appropriate rust remover may help. This does not establish that the sandstone itself is defective.
Let us also remind you that when you originally complained about algae marks, we arranged replacement setts entirely free of charge, despite having offered you a suitable cleaning solution.
We have responded to your correspondence. Disagreeing with our explanation does not constitute being ignored, and sending further emails does not change the facts.
We find it extremely disappointing that, having received free replacements and continued assistance, you have chosen to publish a second negative review against our business concerning a cleaning product purchased from another retailer.
If you believe the cleaner has not performed as advertised, your complaint should be directed to the company that sold it to you. Paving Superstore cannot reasonably be held responsible for the performance or consequences of independently purchased cleaning chemicals.
Paving Superstore
My experience with Paving Superstore…
My experience with Paving Superstore was excellent. The service was great, and the customer assistant who helped me, Kevin, was exceptional! He was extremely helpful, polite, and communicative—always keeping me updated via calls and messages, even following up promptly if he was away.
The rest of the staff were good, but I was especially impressed with Kevin. He patiently supported me through the entire process of paving both the front and back of my house, and he continues to offer ongoing support. On top of the fantastic service, the prices are very reasonable.
I highly recommend Paving Superstore to my family and friends. Keep up the great work, Kevin!
10 août 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your fantastic review!
We're delighted to hear you had such a positive experience with Paving Superstore, and particularly pleased with your wonderful comments about Kevin.
Providing excellent customer service, helpful advice and clear communication throughout a project is precisely what we strive for, so it's great to hear Kevin went above and beyond to support you.
We'll be sure to pass your kind words on to him. Thank you for choosing Paving Superstore and for recommending us to your family and friends. We do appreciate your support!
Paving Superstore
Bought about 90sqm of 16mm 900x600…
Bought about 90sqm of 16mm 900x600 slabs from Paving Superstore, delivered when they said they will , found 12 broken slabs wich where delivered to me in about a week , very happy with everything and would definitely buy again, responded to my emails very fast as well, thank you
1 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your fantastic review!
We're delighted to hear you had such a positive experience with Paving Superstore, and it's especially pleasing to hear your wonderful comments about Kevin.
Providing helpful advice, clear communication and ongoing support throughout a customer's project is exactly the level of service we strive for, so it's great to know Kevin delivered on this.
We'll be sure to pass your kind words on to him. Thank you for choosing Paving Superstore and for recommending us to your family and friends. We really appreciate your support!
This deserves zero stars
This deserves zero stars. I ordered a sample and it didn’t arrive. No replies to my email queries and the live chat is very difficult with long time holding. They took my money but didn’t give me anything I paid for.
26 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review. However, we are unable to identify you or locate any order matching the circumstances you have described.
We have requested further information from you through Trustpilot so that we can establish who you are and investigate your complaint, but unfortunately you have not responded.
Without any identifying information or response to our request, we have no way of verifying that you have ever placed an order with Paving Superstore.
We can therefore only conclude that this review may be false or has been posted against the wrong company.
We take genuine customer complaints seriously and are always happy to investigate and resolve any issues, but we cannot respond meaningfully to allegations from someone we are unable to identify.
Paving Superstore
My experience started badly, ended well
My experience started badly, but George from your Customer services team has really been on the case to follow through and get it sorted.
The Talasey UPVC fascia cleaner that I ordered was no longer available, and the General Cleaner recommended as an alternative was not similar in any way. Ultimately I received the Green-off cleaner which looks much more suitable.
22 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We're sorry your experience didn't get off to the best start, particularly with the original product being unavailable and the initial alternative not being suitable.
We're delighted George was able to take ownership of the issue and get things resolved for you. We'll be sure to pass your kind comments on to him.
Thank you for your patience and for giving us the opportunity to put things right.
Paving Superstore
Avoid!
I would never shop from them again and I can not recommend them to anyone, quite the opposite in fact. Avoid. I purchased a cutting blade from them online which was supposed to be delivered within 2-3 days, immediately received confirmation of order email and shortly afterwards another email advising that the order is being prepared for shipment. But the next day received another email advising that the blades are expected to arrive from europe in aix weeks (!) and whether I want to stay on the back order or would like to get alternative blade. I responded that I want to cancel the order and a refund to be issued to me asap so I can source a blade elsewhere because six weeks delay is no good for me. I did not get any response for a day and because I needed this sorted quickly I contacted them via their chat and asked what is happening - they confirmed that they processed the cancelation request and sent the refund request to their accounts team for processing. I asked for email confirmation and they sent an email advising that the refund can take upto 14 days(!!!). I waited for the 14 days and send them another email after that and didnt get any reponse or refund yet, so I raised a dispute via my credit card issuer. Luckily I paid with a credit card and should get my refund eventually, but the experience was not good to say the least.
16 septembre 2026
Avis spontané
Réponse de Paving Superstore
Hi Iksan,
Thank you for your feedback. We are sorry that the blade you ordered was unexpectedly unavailable and that the incoming stock date was considerably later than anticipated.
As soon as we became aware of the stock issue, we contacted you and offered either an alternative product or the option to cancel, and your cancellation was processed when requested.
However, we accept that the subsequent refund has taken longer than it should have and apologise for this. While customers are advised that refunds can take up to 14 days to process, yours should have been completed within that timeframe and you should not have needed to chase us or raise a dispute with your card provider.
We are sorry that what began as an unforeseen stock issue was compounded by the delay in receiving your refund and understand your frustration with the experience.
Paving Superstore
Yellow limestone
Quality product and easy to lay pitched at the right price point
Delivery was seemless and quick from order
18 septembre 2026
Avis spontané
Réponse de Paving Superstore
Hi Iain,
Thank you for your fantastic review!
We're delighted you're pleased with the quality and value of your Yellow Limestone, and that you found it easy to lay. It's also great to hear your delivery was quick and seamless.
Thank you for choosing Paving Superstore!
The product was good but delivery was…
The product was good but delivery was poor! It took two weeks to be delivered and cancelled delivery times!
26 septembre 2026
Avis spontané
Réponse de Paving Superstore
Hi Phil,
Thank you for your feedback.
We're pleased to hear you were happy with the product, but we're sorry the delivery experience did not meet expectations. We completely understand the frustration caused by the delay and the changes to the expected delivery arrangements.
While occasional delays within the delivery network can unfortunately occur, we appreciate that communication and reliability are extremely important and apologise for the inconvenience caused.
Paving Superstore
Received what I wanted with very little…
Received what I wanted with very little hassle. The staff helped me quickly whenever I had questions. Will definitely order from them again.
25 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your great review!
We're delighted you received exactly what you wanted and that our team was able to help quickly with any questions along the way.
Thank you for choosing Paving Superstore—we really appreciate your support and look forward to helping you again!
Original product was out of stock
Original product was out of stock , but only found out after chasing them repeatably , then had to pay extra for a more expensive product which was in stock .
When the slabs arrived i inspected them as per the guides sent when ordering for any signs of major damage and all was fine , it was only after I started to use and unpack each set of slabs I found several completely smashed slabs , they then refused to replace them as it was 7 days outside of the delivery date , when non of the emails they had sent out had stated they must all be checked within 7 days .
10 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your feedback. However, the claim that you were not informed of our 7-day damage reporting period is simply incorrect.
Paving Superstore offers a generous refund or replacement service for goods damaged in transit, something many suppliers do not offer. The requirement is simply that damage is reported with photographic evidence within 7 days of delivery.
This is clearly stated on our website, on the product page, during checkout and again in your order confirmation. It is also explicitly stated in clause 6.2 of the Terms & Conditions you agreed to when placing your order.
We therefore gave you multiple opportunities, both before and after purchase, to see the 7-day requirement. We cannot accept responsibility because this information was not read.
Had the damage been reported within the clearly stated timeframe, we would have been happy to refund or replace the affected slabs. Unfortunately, it was not.
Paving Superstore
My initial experience was not great, but Kevin in customer services resolved matters for me.
My initial experience was not great, as the wait time of 5-7 days became several weeks, however, once Kevin in customer services became involved, matters were finally resolved very quickly and the 'missing pallet' of paving slabs was located and delivered shortly afterwards, so many thanks to him for turning things around for me.
16 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
Hi Julian,
We're sorry your initial experience and delivery timescale fell below expectations, but we're very pleased Kevin was able to step in, locate the missing pallet and get everything resolved quickly for you.
We'll be sure to pass your kind comments on to Kevin. Thank you for your patience and for choosing Paving Superstore!
Stay away from this business
Stay away from this business. They will lead you to believe that they have received your order - they will even provide you with an order number on their website. But the reality is that they haven't registered your order at all. They jeopardized my entire project and I am very dissapointed with them. When I contacted their customer service they blamed it on Klarna - no accountability for a messed up website/e-commerce layer that gives me an order number and a "thank you for your order" message.
—-
I’m adding this comment because I’ve just seen the ridiculous response from the business : the message I received on screen after making the payment with Klarna was “Thank you for your purchase! Your order number is : 000028677”. This message was on the paving superstore website. I was given no indication that the payment didn’t go through. I have a screenshot to prove that I received this message at the time of the order. This did jeopardise my project because I have been waiting for delivery and I only came to know that they aren’t even processing order because I contacted customer service asking for an update on delivery - clearly an error at their website layer that still continue to deny
—-
What paving superstore should be doing in this case is contacting the customer saying “we understand that you tried to make an order and we incorrectly thanked you for your purchase and gave you an order number, reality is that this is a known issue that we have with Klarna and we have not taken payment so the order number you received is incorrectly assigned - we need a new payment”. Instead you did nothing. You left me with an order number thinking I was getting a delivery. If your technical systems are not equipped to deal with this situation - you need to fix that instead of arguing with me like I made a mistake !!
For the record : I never claimed that they refused to process a paid order. I’ve only said and continue to say that you mislead me to thinking they were processing my order. Hopefully the ridiculousness of their customer service is now clearly visible for all to see
22 septembre 2026
Avis spontané
Réponse de Paving Superstore
Dear Samuel,
We need to correct the seriously misleading impression created by this review.
Quite simply, you never paid for the order. No payment was received by Paving Superstore and therefore there was no paid order for us to process, dispatch or deliver. It is difficult to understand why you would expect a business to supply goods when the payment for those goods was never successfully completed.
You chose Klarna as your payment method, but the Klarna transaction was not successfully completed. The fact that our website generated an order reference does not change the fact that no payment was ever received.
When you contacted our Customer Service team, they did not "blame Klarna". They correctly explained that the Klarna payment had not completed and, consequently, your order could not proceed.
To then publicly accuse Paving Superstore of jeopardising your entire project because we did not process an unpaid order is both unfair and misleading.
We accept responsibility when we get things wrong, but on this occasion the facts are very straightforward: the order was not paid for, so it could not be processed.
---
Response to another misleading response from Samuel -
We do not dispute that you received an order number and saw the message shown in your screenshot. What we dispute is your claim that we failed to process a paid order.
Your Klarna payment did not complete, and during your call with our team you acknowledged that no payment had left your bank account. An order confirmation on our website records the order details; it does not establish that Klarna has successfully taken payment. As no payment was received, there was no paid order for us to dispatch.
We understand that you are unhappy with the outcome, but it is misleading to suggest that we simply chose not to process your order. The payment failed, a fact you confirmed when you spoke to us, and we could not supply the goods without payment.
Paving Superstore
Top company and great staff
It took me a long time to find the right stepping stones ,when ordered them it was so easy i was kept well informed about delivery just a few days, the driver turned up on time very nice man put them where I asked great service and price will use again.
1 septembre 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your fantastic review!
We're delighted you found exactly the stepping stones you were looking for and that everything from ordering through to delivery went smoothly. It's great to hear our delivery driver was helpful too.
Thank you for choosing Paving Superstore—we really appreciate your support and look forward to helping you again!
No response to emails
One pack of tiles arrived smashed and 5 emails later in addition to phone calls I am waiting for a response still to replace the broken ones.
Images shared in June advising broken, process followed. Thanks for demonstrating you can’t follow your process
1 août 2026
Avis spontané
Réponse de Paving Superstore
Hi Laura,
Thank you for getting in touch, and please accept our apologies both for the damaged tiles and, more importantly, for the delay in responding to you.
Unfortunately, occasional damage can occur while heavy paving products are being transported through the pallet network, which is why we have a process for dealing with transit damage.
Providing the damage was reported within the required timeframe and we have received the necessary photographs showing the damaged tiles, we will of course arrange the appropriate refund or replacement.
We apologise again that you have had to chase us for a response and for the inconvenience this has caused.
Paving Superstore
Flexible to meet my delivery needs
Before placing my order I contacted staff at Paver Superstore to enquire if I could select a specific delivery date as I was on holiday. The staff were helpful, friendly and facilitated this request. The order arrived on time it was well packaged with each tile wrapped seperately. This company gives 7 days to check the order for damages which was generous in comparison to others On inspection only one of 80 porcelein slabs had minor damage. Really pleased with my purchase and the Customer service.
9 septembre 2026
Avis spontané
Réponse de Paving Superstore
Hi Suzanne,
Thank you for your fantastic review!
We're delighted our team was able to accommodate your requested delivery date and that everything arrived on time and well packaged. It's also great to hear that you appreciated our 7-day period for checking your order.
We're really pleased you're happy with both your porcelain paving and the service you received.
Thank you for choosing Paving Superstore—we really appreciate your recommendation!
Paving Superstore
We absolutely love the Limestone Tuscan…
We absolutely love the Limestone Tuscan Antique Paving Slabs, they transformed the area and made it look bigger and they reflect the light beautifully.
The slabs arrived promptly and any questions were answered straight away and Kevin gave us brilliant advice and ideas.
21 août 2026
Avis spontané
Réponse de Paving Superstore
Hi Petra
Thank you for your fantastic review!
We're delighted to hear how much you love your Limestone Tuscan Antique Paving and that it has completely transformed the space. It's great to know your delivery arrived promptly, and that Kevin was able to provide helpful advice and ideas throughout your project.
We'll be sure to pass your kind comments on to Kevin. Thank you for choosing Paving Superstore!
Great service
Great selection, easy-to-use website. Good customer service. Quick delivery. Would recommend
2 septembre 2026
Avis spontané
Réponse de Paving Superstore
Hi Chris,
Thank you for your fantastic review!
We're delighted you were pleased with our range, website, customer service and quick delivery.
Thank you for choosing Paving Superstore and for your recommendation—we really appreciate your support!
Porcelain tile order
The delivery of my tiles were swift and the tiles themselves our beautiful, but at the bottom of each pallet I had 3 full tiles smashed to bits due to the way the tiles are stacked. Luckily I had enough but maybe this needs looking into for future deliveries to other people.
20 août 2026
Avis spontané
Réponse de Paving Superstore
Hi Scott
Thank you for taking the time to leave your feedback.
We send thousands of pallets of paving across the UK every year, the vast majority arriving without incident. From what you have described, it sounds far more likely that the damage occurred during transit, potentially from forklift handling within the pallet distribution network, rather than the goods having been dispatched in this condition.
Unfortunately, occasional transit damage can happen when moving heavy paving through a pallet network. However, we have a clear process in place for this. Providing damage is reported to us within the required timeframe and the necessary photographs are supplied, we will always refund or replace any slabs damaged in transit.
If you have reported the damage to us within this timeframe, our team will be happy to get this resolved for you.
Paving Superstore
Réponse de Paving Superstore
Hi Steve,
Thanks for the great review, we really do appreciate it
Paving Superstore
Substandard goods, undelivered items. Stonewalled by Customer Support. Their response to this review is nothing but lies from start to finish
Ordered a pallet of paving stones and a tonne of MOT sub-base from Paving Superstore. The delivered paving; 900 x 600mm slabs arrived on a pallet with each one individually wrapped and weighing approximately 25Kg per block. It took a day and a half of substantial effort to unload the pallet and get them into my garden, only to open them up and find them to be what looked like a cheap imitation of the website advertised product.
Several of the slabs had broken in transit, the pallet had clearly taken a hard knock in one spot and it had shattered multiple slabs at the same point.
The sub-base was not delivered.
Customer support assured me the sub-base would be delivered at some point, it never was. On the issue of the paving stones I was completely stone-walled despite repeated attempts to engage with Paving Superstore.
I eventually sought a refund via Section 75 of the consumer credit act which found in my favour, given the evidence I provided.
The process has rather ruined my summer garden renovation plans tied up in all this nonsense and I now have a tonne of paving slabs to deal with that I presume nobody wants.
Lesson learnt, don't use Paving Superstore again.
Edit to add:
The unbelievable gall to reply with a litany of lies!
Paving Superstore did NOT refund my MOT, it was refunded by a Section 75 claim to my credit card company.
Paving Superstore absolutely did STONE WALL me. You did not respond to a single email I sent you, I have evidence, I used that evidence to successfully claim for both the MOT never being delivered and the Paving slabs being inferior to what was advertised.
Both claims were upheld and I got my money back no thanks to these charlatans. I will do my damnedest to get your reply removed because it's nothing but lies which I can prove.
7 juillet 2026
Avis spontané
Réponse de Paving Superstore
Dear Anthony
Our records do not support this version of events. We have a record of your contact regarding the paving and our response, so you were not repeatedly “stone-walled”.
The paving supplied is from a leading UK manufacturer and is certainly not a “cheap imitation”. Any transit breakages reported within the required timeframe are covered by our replacement/refund policy. Moving paving from the delivery point into your garden is naturally the customer’s responsibility.
The MOT Type 1 was unfortunately not delivered by our partner supplier, so this was refunded in full.
Paving Superstore
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