My experience with Paving Superstore was excellent. The service was great, and the customer assistant who helped me, Kevin, was exceptional! He was extremely helpful, polite, and communicative—alw... Voir plus
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Lisez les avis des autres
We absolutely love the Limestone Tuscan Antique Paving Slabs, they transformed the area and made it look bigger and they reflect the light beautifully. The slabs arrived promptly and any questions w... Voir plus
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Easy enough to order online, however customer service and delivery information is useless! Called and was held “number2 in the queue”. Despite my call being very important to them, they didn’t pick... Voir plus
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One pack of tiles arrived smashed and 5 emails later in addition to phone calls I am waiting for a response still to replace the broken ones. Images shared in June advising broken, process followed.... Voir plus
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À propos de l'entreprise
- Fournisseur de matériaux de pavage
- aussi dans
- Jardinerie
- Magasin d'articles pour l'aménagement paysager
Écrit par l'entreprise
Paving Superstore is the only online store offering every major brand of paving for home delivery. Since its inception in 2007, it has aimed to offer an exceptionally broad range of paving with the focus upon price comparison between brands and similar products, enabling you to have the information available to make a well informed choice on the best product for your paving project. Paving Superstore is not biased towards any one brand and therefore you can be assured that you have the widest choice at the best possible prices across the UK. Paving Superstore is not limited to just paving slabs, it also offers walling, cobble setts and driveway blocks in addition to other building materials, so it's a one-stop shop for all your patio and driveway needs. As an added benefit, the customer service team at Paving Superstore is there to assist you at every step of the way. The outstanding support team is knowledgeable in all types of paving material and can offer advice to help you make the best decision for you.
Coordonnées de contact
Denmark Farm Barn, NR9 4EG, Norwich, Royaume-Uni
- 0800 002 9910
- info@pavingsuperstore.co.uk
- www.pavingsuperstore.co.uk
3,4
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One of the most frustrating experiences
One of the most frustrating customer experiences I've had
I ordered 4m x 4m of paving slabs from Paving Superstore on 9 June. What should have been a straightforward delivery turned into weeks of delays, excuses and broken promises.
I had to make eight separate phone calls, speaking to a different member of staff almost every time (including Martyn, Ben, Kevin and Sam). Although everyone was polite, nothing seemed to get resolved and there was virtually no proactive communication. I repeatedly had to chase the company for updates.
After hearing nothing for a week, I contacted Brett, the manufacturer, directly and was told the order had not been collected because, according to them, Paving Superstore had not paid the invoice. When I raised this with Paving Superstore, I was assured it would be sorted immediately. It wasn't.
Over the following days I was given a succession of explanations: the driver had the wrong paperwork, then it was too hot to collect the slabs, then I was promised a definite Monday delivery that never happened. I was later told the consignment had been loaded onto a lorry, only to hear on Tuesday that it was "stuck in traffic". Wednesday came and went with no delivery. The slabs finally arrived on Thursday (2nd July) via Freight Force in Norwich—a company that appeared to be acting as an intermediary rather than either Paving Superstore or Brett.
While I did receive apologies, what I never received were timely updates or honest communication. Every promise had to be chased, and almost every promised delivery date was missed.
The most disappointing aspect was the complete lack of appreciation for the knock-on effect on customers. We had contractors on site ready to lay the patio, and the repeated delays caused unnecessary stress, wasted time and disruption.
In my opinion, this was a serious failure of customer service and order management. Friendly phone calls cannot compensate for poor communication, repeated broken promises and the inconvenience caused. I would not use Paving Superstore again and cannot recommend them based on my experience.
2 juillet 2026
Avis spontané
Réponse de Paving Superstore
Thank you for taking the time to leave such detailed feedback.
Firstly, we would like to offer our sincere apologies for the experience you had. We fully appreciate how frustrating this must have been and understand the disruption it caused to your project and your contractors.
There is no denying that your order encountered a series of unforeseen issues, and whilst our team genuinely tried to assist throughout, we recognise that our communication fell short of the standard you should expect from us. We appreciate that repeatedly having to contact us for updates only added to your frustration.
Whilst some of the delays arose within the wider supply chain and logistics network, we accept that this should not have affected the level of communication you received from us. Keeping customers informed is just as important as resolving the issue itself, and on this occasion we did not meet our own expectations.
We are pleased that your order was ultimately delivered, but we fully acknowledge that this came later than anticipated and after far more inconvenience than it should have.
Your feedback has been shared with our management team and will be used to review both our supplier processes and our customer communication procedures. We are genuinely sorry that your experience did not reflect the level of service we strive to provide, and we appreciate you bringing these issues to our attention.
Réponse de Paving Superstore
Hi John,
Thanks for taking the time to leave us a lovely review
We really do appreciate it
Paving Superstore
Here we go again!
Here we go again, company deception, call centre promises with no delivery. And when the items turn up they're a completely different colour. I mean when does oak and pine look the same?
Dreadful customer service. I mean what does that mean these days? Nobody wants to be accountable. First mess me about with delivery then late then delivers damaged goods and the wrong colour!
Haha good try, nothing to do with existing product, you advertise oak and call it oak and send pine coloured slabs? On a damaged pallet with damaged goods. Ombudsman being contacted. Absolute disgusting "service". Nothing damaging about honesty. Just be accountable for your deception, since false advertising comes under consumer rights... But you seem to think your business and business practices are above the law.
And you continue to falsely represent, and falsely advertised, as I've been in touch with the actual manufacturer, and the image you are showing is for a completely different colour, the image you advertise is for a different product entirely. And even then the product we received isn't even matching to the product they display. So yes the responsibility certainly is on you. Nothing to do with matching anything so don't know what lies you want to make up with that. Be aware, awaiting your response to deal with this or trading standards are being involved next.
And now reporting my reviews instead of actually sorting out the continued and multiple issues you still haven't sorted or even addressed.
30 juin 2026
Avis spontané
Réponse de Paving Superstore
The headline of your review, "Company Deception", is a serious allegation, but nothing in the circumstances of your order supports such a claim.
Your dissatisfaction stems from the fact that the paving you ordered does not match paving you already own. Unfortunately, you chose to place an order without first requesting a sample, despite requiring the new paving to match an existing installation. Where an exact match is important, we always recommend ordering a sample, as products from different manufacturers—and even similarly named ranges—can differ in colour, tone and texture.
The paving supplied was the correct product that you ordered and accurately represents that range. There has been no misrepresentation or deception on our part. The fact that it does not match an unrelated existing product does not make it faulty, incorrect or not as described.
Whilst we appreciate that the outcome was not what you had hoped for, your review attributes responsibility to us for a purchasing decision that could have been avoided by comparing a sample before ordering.
We believe it is important that future customers understand this distinction.
Fantastic customer service
Great product at a great price. I did need to contact customer services due to the delay in delivery, however they responded quickly, kept me informed and it arrived within the updated period of time. I wouldn’t hesitate to shop from them again.
8 juin 2026
Avis spontané
Réponse de Paving Superstore
Hi,
Thanks for your great review, we really do appreciate it
We hope to see you again soon :-)
Paving Superstore
Round top edging
I ordered a single round top edging to finish off a job. It was rescheduled a couple times. I took time off work both times as I needed to sign for it. Customer services were apologetic but this was not the main issue. Today when it was delivered it was left on a pallet on my drive. On removing the packaging when I arrived home it was broken in half. In my opinion the way it was placed on the pallet this was not done in transit, but laid on the pallet knowingly.
24 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We are sorry to hear that your edging arrived damaged and appreciate the inconvenience this caused.
However, we feel it is important to address the suggestion that the item was knowingly placed onto the pallet in a broken condition. Quite simply, it would make no sense for us, or the manufacturer, to intentionally package, dispatch and pay to transport a damaged product, only to then incur the additional costs and administration associated with resolving a complaint and supplying a replacement.
All products are checked as part of the picking and dispatch process, and whilst damage can unfortunately occur during handling and transportation, there is absolutely no benefit to anyone in deliberately shipping broken goods.
We note your comment regarding the way the item was positioned on the pallet, but without having inspected the product prior to delivery, it is impossible to determine precisely when the damage occurred. What we can say is that accidental damage during loading, transport and unloading is an unfortunate reality when handling heavy and fragile landscaping materials.
We also cannot see any communication from you regarding this at all, as you agreed when placing your order with us, any damages need to be reported with an image to show the damage within 7 days
Thank you for your feedback.
Appalling Customer Service…
It really is no surprise that Paving (not so Super) Superstore has such a low review score, especially when it comes to Customer Services, which I found to be appalling.
I ordered a metal shed and paid around £550 for the privilege. I waited over a week without any response from paving superstore who could not be bothered to offer an update regarding delivery.
In the end, I had to contact the shed manufacturer directly to then find out that the shed was no longer available. I then had to contact Paving Superstore to inform them that the shed was no longer available as they had no clue. Customers shouldn’t have to do the work of a retailer.
Given the circumstances, I then reasonably asked for an immediate refund. Over a week later and Paving Superstore didn’t even respond to my email. I agsin had to ask Paving Superstore where my refund is. The response was that it’s been processed within the statutory period of up to 14 days; no apology, no explanation and no understanding.
Given the circumstances a responsible retailer would have expedited a super quick refund, but oh no, not Paving Superstore who have decided to hang into my money for a month in total with zero product.
I’ve no idea what their paving products are like, however as far as the customer service goes I would rank them zero out of ten.
24 juin 2026
Avis spontané
Réponse de Paving Superstore
This review is a significant exaggeration of what actually happened.
You state that we have had your money for a month, yet your refund was not even requested until 17th June. Furthermore, the refund has already been processed.
Customers are, of course, entitled to share their experiences, but they are also entitled to the facts. In this case, the timeline described in your review is simply not accurate and does not reflect what occurred.
We have clear records of when the refund was requested and when it was issued. If there is a delay in the funds appearing in your account, that would be dependent on your payment provider's processing times rather than any action on our part.
We believe prospective customers deserve an honest account of events, which is why we feel it is important to correct the inaccuracies contained in this review.
The order was placed on 12th June, so actually only 8 working day ago
Your refund was requested on the 17th of June, and your refund has already been processed.
Circle and squaring set
It was easy to order a sample and the set that we wanted. We did have to change size of the slabs but got the information quickly. Once we chose the new size it was delivered the following week and looks great.
23 juin 2026
Avis spontané
Réponse de Paving Superstore
Hi Alison,
Thanks for taking the time to leave a lovely review, we really do appreciate it
Paving Superstore
Just what it said on the tin.
Just what it said on the tin.
Arrived 1 day late but carriers issues not yours
19 juin 2026
Avis spontané
Réponse de Paving Superstore
Hi Stephen,
We really appreciate you taking the time to leave us a great review
We hope to be able to help again soon
Paving Superstore
Good prices and services
Competitive prices and tiles all arrived intact across 2 pallets, only issue was I had to chase a couple of times for a delivery date, apart from that all good
22 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for taking the time to leave a review.
We're delighted to hear that you found our prices competitive and that your tiles arrived safely and in perfect condition across both pallets.
We do apologise that you had to chase us for a delivery date. We appreciate that timely communication is just as important as the delivery itself, and we'll use your feedback to help improve our service.
Thank you for choosing Paving Superstore. We hope you enjoy your new paving and look forward to assisting you again with any future projects.
Paving Superstore
Delays + wrong order delivered!
Long delay on delivery of the stones. Had to call a number of times to check for updates. Customer service staff were very helpful on the phone but overall ‘online’ service was fairly disorganised. To top it off, the wrong stones were sent!
19 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
Firstly, I can see we notified you of a delay with this product and appreciate your patience whilst waiting for updates. We're pleased to hear that you found our customer service team helpful when you contacted us.
We were, however, surprised to read your comment regarding the wrong stones being supplied. Following receipt of your review, we have thoroughly checked our records, including our email correspondence, goods-out documentation and the delivery photographs taken at the point of delivery.
We have been unable to locate any contact from you advising that the wrong product had been received, and our checks indicate that the correct materials were picked, dispatched and delivered. The delivery photographs also appear to confirm that the goods supplied match those shown on the order documentation.
If you believe there is still an issue with the materials supplied, we would welcome the opportunity to investigate further. Please contact our customer service team with details and photographs, and we will be happy to review the matter with you.
Thank you again for your feedback, and we're sorry that the delivery delays affected your overall experience.
Paving Superstore
Garden set cover
Purchased a garden furniture cover which was great quality & will hopefully weather well. Particularly like the softer colour that blends in more with the garden. It was a fair price for the quality & delivered very quickly.
5 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We're delighted to hear that you're pleased with the quality of your furniture cover and that the colour works so well in your garden. It's great to know that you found it to be good value for money and that it arrived quickly.
Thank you for choosing us, and we hope it provides many years of reliable protection for your garden furniture.
Paving Superstore
Brilliant company to deal with
Brilliant company to deal with, couldn't be more helpful 🙂
12 juin 2026
Avis spontané
Réponse de Paving Superstore
Hi,
Thanks for the great review, we really do appreciate it :-)
Paving Superstore
The item was really good value
The item was really good value, arriving in the prescribed delivery period. Very pleased with the purchase.
5 juin 2026
Avis spontané
Réponse de Paving Superstore
Hi Alastair
We really do appreciate you taking the time to leave is such a great review.
We look forward to helping you again soon
Paving Superstore
Great customer service
Great customer service, very helpful
Slabs arrived when they were supposed to.
Can’t fault this company
5 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We're delighted to hear that you found our customer service team helpful and that your slabs arrived as expected.
It's fantastic to receive such positive feedback, and we're pleased that everything went smoothly with your order.
Thank you for choosing us, and we hope to assist you again in the future.
Paving Superstore
More sales capacity required
I haven't received the good as yet but getting hold of someone in sales was a nightmare. I tried numerous times over several days by different channels and literally got nowhere. Only my persistence resulted in an order being placed! I suspect most customers are not as patient! The chat bot is useless if no-one ever responds!
3 juin 2026
Avis spontané
Réponse de Paving Superstore
We're sorry to hear about the difficulties you experienced when trying to contact our sales team. We fully appreciate how frustrating it must have been to make repeated attempts across multiple channels before being able to place your order.
We have experienced exceptionally high levels of demand in recent months, which has unfortunately led to longer response times than we would like. While this is not an excuse, it is the reason why you may have struggled to reach us as quickly as expected. To address this, we are actively recruiting additional team members to strengthen our customer service and sales departments. However, finding and training the right people takes time, and we are committed to maintaining the high level of product knowledge and service our customers expect.
We're also disappointed to hear your remarks regarding our live chat service. This should be a convenient way for customers to get assistance, and it's clear that on this occasion it did not deliver the experience you deserved.
We appreciate your persistence, and thank you for choosing to place your order with us. Your feedback is invaluable as we continue to invest in our team and improve the service we provide.
Paving Superstore
The product was perfect but the…
The product was perfect but the delivery was on a pallet truck but the hand truck wouldn't fit under the pallet so we had to hand ball half of the off.
29 mai 2026
Avis spontané
Réponse de Paving Superstore
Hi Tony,
We're delighted to hear that you were pleased with the product and that it met your expectations.
We're sorry, however, to learn that the delivery process was not as straightforward as it should have been. We appreciate that having to manually unload part of the pallet would have been inconvenient and frustrating.
Your feedback is valuable, and we will share your comments with our delivery partners as we continually look for ways to improve the customer experience.
Thank you again for your order, and we hope you enjoy your project for many years to come.
Paving Superstore
Terrible company, don’t use them.
I ordered over £1500 of paving slabs I never received. I contacted Paving superstore who blatantly lied to me, re my missing order. I have started chargeback with my credit card company.
1 juin 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We are disappointed to read your comments, as they do not accurately reflect the circumstances surrounding your order.
As you are aware from our previous communications, the issue was not that the goods were missing, but rather that we were receiving incorrect and conflicting information from the delivery company regarding the status of your consignment. Throughout this process, we kept you updated with the information available to us and continued to liaise with the courier to resolve the matter as quickly as possible.
We appreciate that the delays and uncertainty were frustrating, and we sincerely apologise for the inconvenience caused. However, we would like to clarify that your order has now been successfully delivered.
While we understand your disappointment with the delivery experience, we do not accept that we "blatantly lied" about your order. At all times, we communicated the information provided to us by the delivery company and worked diligently to obtain accurate updates on your behalf.
We regret that this situation occurred and appreciate your patience while the matter was being resolved.
Regards,
Paving Superstore
AVOID!
I’ve honestly never experienced such awful service. I ordered my patio and paid for a delivery date of Wednesday 27th May and took a day off of work for this- it didn’t show up and after emailing all day I got an email at 5pm to say it will be delivered the next day (no apology), once again took a day off of work and no delivery… no reply to copious emails, I phone up on Friday, and get told it will 100% be delivered Saturday morning, once again, no delivery. I’ve had no apologies, customer service is ABYSMAL and I’m £400 down with no product. I wish I’d never ordered through them now. Please avoid and save yourself the stress
27 mai 2026
Avis spontané
Réponse de Paving Superstore
Hi Georgina
Thank you for your review.
We are sorry to hear how disappointed you were with your delivery experience and understand the frustration caused when the delivery dates provided were not met, particularly when you had arranged time away from work to be available.
However, we would like to clarify a few points. The delays were the result of issues within the delivery network rather than a failure to dispatch your order. Throughout the process, we remained in contact with the delivery company and passed on the information provided to us regarding revised delivery schedules. Unfortunately, the information we received from the carrier proved to be inaccurate on several occasions, which was as frustrating for us as it was for you.
While we appreciate that the delays caused significant inconvenience, we can confirm that your order has now been successfully delivered. We also recognise that our communication did not meet the standard you expected during this period, and for that, we apologise.
We take customer feedback seriously and continually work with our delivery partners to improve reliability and communication. We regret that your experience fell short of the service we strive to provide, and thank you for your patience while the matter was resolved.
Paving Superstore
Great service through online chat at…
Great service through online chat at reseach stage and also over the phone when ordering and checking stock availability. Only reason for not getting 5 stars was communication re: delivery was poor. Received a confirmation of order via email then nothing until a text message 3 hours before delivery the following week to say order was dispatched.
27 mai 2026
Avis spontané
Réponse de Paving Superstore
Hi
Thank you for your review and for choosing to order with us.
We're delighted to hear that you received great service from our team during both the research and ordering stages. Providing helpful advice and accurate stock information is something we take pride in, so it's wonderful to know this made a positive impression.
We're sorry, however, that our delivery communication fell short of expectations. We understand how important it is to receive timely updates on an order's progress, and we have actually just gone live with a new system to address this.
Thank you again for your valuable feedback. We hope you're pleased with your purchase and look forward to assisting you again in the future.
Paving Superstore
Everything was easy to follow and…
Everything was easy to follow and straight forward.
28 mai 2026
Avis spontané
Réponse de Paving Superstore
Thank you for your review.
We're delighted to hear that you found the process easy to follow and straightforward. We work hard to make ordering as simple and hassle-free as possible, so it's great to know that this was your experience.
Thank you for choosing us, and we hope to be able to assist you again with future projects.
Paving Superstore
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