Paving Superstore Avis 

Pre-sales very helpful with suggested product ranges, but let down by delivery and accuracy of product description.

Initial delivery was fine, but unfortunately 1 pallet containing the contrasting edging pavers could not be located, causing delay as the missing pallet was sent via 'man and van' on 2 attempts as they needed help unloading. Fortunately some builders on our street came to our rescue, but the process was unsafe as the tail-lift bowed causing the pallet to lean.

Secondly, the pavers were advertised as 50mm 'calibrated' pavers but they varied in thickness (10/15mm), which prolonged our contractor who had to spend extra time adjusting the sub-base and selecting the pavers. I describe our new driveway as having a 'rustic unevenness'; it's not what we envisaged but we've got used to it now.

I fed this back to Paving Superstore and despite following up I've had no reply which is a shame as I'm merely trying to flag to them the shortcomings of their supply chain to improve their business.

The delivery was messed up, in that the paving tiles were (accidentally) dropped from the lorry and smashed in front of my property. I was told new tiles would be sent out to me and a courier would be in touch within 72 hours - they weren't. When I was finally able to reach the company I was referred to their contract - where delivery has to be made within 30 days - as opposed to the company's advertised claim that delivery will be swift and painless. I was told any refund would cost me £180 - the price of return the tiles.

Terrible company with horrendous customer service. Heartily recommend shopping literally anywhere else

In response to the company's reply to my review, they state they, 'feel it is important that the circumstances and timeline are represented accurately', which is ironic given the misleading nature of what they write: Nowhere did I state, suggest or otherwise indicate that I informed the company of the failed delivery; indeed, the company should be congratulated on proactively receiving a phone call from the courier, which is how the courier told me they were being informed of the failed delivery.
Also, the email never mentioned the 72 hours were business hours. It would have been exceptionally easy for the company to make this clear; they just did not.

Superb service and highly recommend using them!!

Definitely recommend Paving Superstore Kevin was extremely helpful and answered my query and called me back as promised. I am extremely pleased with my purchase plus it was the best price around plus free delivery.

Should have read the reviews first. Ordered on 2nd April told delivery is 5 to 7 days. Phoned on 6th asking for update. Told its with delivery company and they will contact me by Wednesday. Heard nothing. Told to call back if I haven't been contacted by Wednesday. Thursday got email from Zoe saying its now with the delivery company ?!?! Clearly either one is lieing or they didnt know. Thursday checked the transit link I was sent to track the delivery, said it had been delivered. No delivery and no contact. Then next entry said collected?!?! Phoned Friday, the day after it said delivered and now the 17th April, Spoke to the agent on the phone said he didn't know why it showed delivered and where the goods were. Promised he wpuld get back with an update - another lie as its now friday evening and no one has contacted me. Not open now until Monday. Thats 3 weeks and still no delivery. Refund will now be requested and order will be cancelled. Shocking customer service, obviously hold no stock and just drop ship so they have no idea about stock or delivery and clearly winging by basing their sales on volume. Do not order from this company, shocking customer service, no idea about stock or delivery and when you have a problem they won't get back to you, terrible service. I am expecting a quick refund or I will be requesting a charge back immediately. Now puts my gardening project 2 weeks behind. AVOID THIS COMPANY AT ALL COSTS FIND AN ALTERNATIVE SUPPLIER. IMPRESSIVE WEBSITE BUILT TO DECEIVE.

This reply makes no sense and does not relate to my order. Its 2 weeks past the delivery date, I have not officially cancelled the order or began a chargeback yet.

To confirm - no dispute was raised until this morning ! 21st April. No charge back has been requested, yet, this reply is clearly a tactic designed to blame the customer not take responsibility for the poor choice of haulage company as discussed this morning with your staff. Shocking reply from a shocking company demonstrating further that the service is below acceptable . They use reviews.io on their site that is invitation only, they only request reviews from the occasional happy customer, hence why the score is so high. Be warned.

I purchased a 5l bottle of Black Spot Patio Remover from Paving Superstore after seeing good reviews of the product online.

My lichen stained, green Indian sandstone patio, now looks new. No pressure washing or scrubbing was needed.

Easy online order - free delivery and delivered when promised, will use them again.

I’m extremely disappointed with the service from Pavement Superstore. We were given a confirmed delivery date, but on the day of delivery we were simply told there had been delays and that the order would now arrive “early next week.”

This is completely unacceptable. We have builders booked to start work, and this delay has put us in a very difficult position. There was no proactive communication, no time slot provided, and no real consideration for the impact this would have on our project.

When customers are making arrangements based on your delivery commitments, reliability is critical. Unfortunately, this experience has shown a lack of organisation and accountability.

I would not recommend based on this experience.

After reading the reviews and comparing the cost against otehr providers I felt compelled to proceed and ordered paving slabs and blocks. Initially I used the online help as I had a question about splitting the pallet but all the help does is ask for your email and someone is supposed to contact you about your query. As I needed to get the order in place and didn't get contacted I placed an order for a different pallet. On the website it mentions that a delivery is usually 5 - 7 days and you should expect to hear from the delivery company when to expect delivery. After 4 days and not hearing anything I contacted the superstore who informed me that the pavers I ordered where not available and offered me an alternative (why was this not communicated until I chased up the order?). I agreed to the alternative and they said it should be with me within the normal 5 - 7 days (although I placed the initial order 4 days previously and this was beyond my control!). They relented and agreed to speed up the order and I received them 3 days later. However, the blocks I ordered would come from a different supplier and that were ordered at the initial order, should have arrived within the 5 - 7 days stated but did not turn up until a day after the pavers, what is dissapointing was the fact that at no point was I ever informed of any delays until I phoned up and asked about these issues. Other reviews said they were kept informed throughout the process, well, that never happened to me and it has left me with little faith in what the website is diplaying (I guess a website can pick and choose what reviews to use).

I paid for express delivery which I was told could be done. However the delivery didn't happen on time. I asked for a refund of the sum paid for express delivery from a staff member called martyn. He passed my request onto the accounts department under the email address of 'info@'. Funnily enough I got no response. I sent another email but have had no response from martyn to that. So I guess promises were made that couldn't be kept to get a sale. Given I work in sales and customer services I know what some will do. Shame really as the order arrived with only one damaged slab.

EDIT: I've amended this review and lifted the rating from 1 to 3 as I've now had a refund of the charge for express delivery which didn't happen. It is a shame thought hat I had to leave a bad review before action was taken. Still, credit is due for finally sorting it out.

Really helpful on the phone. Ordering was nice and easy and they patio slabs look amazing lovely colours and none got broken when we received delivery so was well packaged

The paving stones were good quality and what we were hoping for. The prices are really competitive, and delivery was quite quick and professional, with just one slightly damaged slate (as has to be expected).
Overall I wouldn't hesitate to order from there again

Slight hiccup on first contact to order because of an out of stock situation.
We then put our order in for delivery late January/early February.
All went perfectly well, we were kept informed throughout. Delivery was very good and exactly when it was supposed to be.
Great service throughout.
Would highly recommend this company.
Many many thanks.

I ordered same samples, they were delivered very quickly, well packaged, good product. Kevin then sent me a curtesy email, very good service overall.

We placed and order with 5-7 days delivery, over 2 weeks went buy with no correspondence.
Phoned them and was told they be with me with in a few days.
Later that day received an email telling
Me i needed to pay an extra £400 as they had charged me wrong price! I declined and asked for refund,which I’m yet to receive.

We were skeptical to use them as there were so many bad reviews,we thought can’t be that bad!!! Never will I use these again,as a small groundwork’s company they have cost me time money and possibly my reputation!!!

Ordered a bench set for my garden. Arrived in time, really good quality. Will come back for my patio

The reviews that appear in the website are by invitation only--- Therefore only positive! Be carefull.
The order confirmation stated an estimated delivery time of 5–7 days, which was the main reason I felt comfortable placing the order. However, after the order failed to arrive within that timeframe, I later discovered in the small print that delivery could take up to 30 days. This feels very misleading, as the prominent estimate suggests a much shorter delivery window.

What made the experience even more frustrating was the lack of communication. When I contacted customer service, I was told that someone would call me back with follow-up information, but that call never happened.

Overall, the difference between the advertised estimate and the small print, combined with the failure to follow up as promised, left me quite disappointed with the service.

Ordered product on the 19th December.
Delivery agreed with 3rd Party supplier for 6th Jan.
Delivery day came and went.
Chased up Pavingsuperstore but just said the order had got lost.
Finally delivered on 21st Jan.
Half products arrived damaged.
3rd Party Supplier agreed and refunded Pavingsuperstore.
3 months on i have still not recieved my refund

Post this review. They have now issued the refund

Great company to deal with and excellent service, we’re delighted with the finished product, it looks amazing 🤩 I thoroughly recommend the company and the product I bought from them.

Do not order from this company, they took my order a month ago and still have not received anything, they just pass the order onto Marshalls paving who them proceed to give delivery dates and never turn up (twice). Do not use, you have been warned

Slabs ordered 31st Dec, '4-7 working days delivery', ended up cancelling 4 weeks later on 29th Jan after excuses over delays and being told 'any day now' more than once. Told refund would be back within 10 working days, also a lie as that date has now passed. Just been told it will be another week but if you look at other reviews online this is not abnormal behaviour from them. Have opened a dispute with credit card company to recover the funds.

I ordered the same slabs from a competitor and they arrived in 4 days. They're either dishonest or just incompetent.