Paving Direct have been incredibly friendly and helpful on several occasions. They really went above and beyond when I needed a last-minute collection just before the bank holiday — everything was s... Voir plus
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Lisez les avis des autres
Still no sign of flags 5 days after ordering and paying next day delivery. Spend 35 mins on hold to be told "we have had over 200 calls this morning " it's above my pay grade to sort anything for you.... Voir plus
Can't fault the customer service! I sent an out-of-hours WhatsApp messafe on Sunday and got a prompt reply this morning. Adele couldn't have been more helpful. Thank you.
The product of prime slurry to make sure my flagstones settled perfectly was brilliant The information on line was really helpful and the price and postage was very fair. The job has been done a... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Coordonnées de contact
Westlington Quarry, GL56 6EG, Chipping Campden, Royaume-Uni
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4,2
Bien
4 k avis
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Wrong samples problem quickly fixed
A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next working day with the arrival of the correct samples. Now all I have to do is choose which one.
16 janvier 2026
Réponse de Paving Direct
Im very sorry for the issues you’ve experienced with your recent sample order. This clearly isn’t the level of service we aim to deliver. I’ll be in touch with you directly today to resolve this and ensure everything is put right as quickly as possible.
Prompt service and delivery of sample's…
Prompt service and delivery of sample's and will be ordering from them again soon.
14 janvier 2026
Réponse de Paving Direct
Thank you for your feedback
We’re delighted to hear that you are happy with the service provided. Please don't hesitate to contact a member of our team if we can assist you further.
Quality bricks at a good price
5 janvier 2026
Réponse de Paving Direct
Thank you so much for your positive review, we hope you enjoy your product,
Kind regards
Paving direct
Samples experience needs work
Good variety of building blocks to replicate cotswold stone but got sent the wrong colour in the sample pack which could have led to a very costly mistake. I had to drive up to see the business in person and whilst, the salesperson was helpful, their method of showing off the various colours was to go and grab one block at a time from the depot because visitors weren't allowed. It didn't fill me with confidence given that two identical colours were apparently different and he had to check a few times with a supervisor. Why isn't there a sample area where visitors can see them all side by side and be confident that they are labelled accurately? Seems like an obvious fix for something that should be simple.
3 décembre 2025
Réponse de Paving Direct
Thank you for taking the time to leave us your feedback. We’re sorry to read of your bad experience with your sample order and we can only apologies for this. A member of our customer service team will be in touch to discuss this further with you,
Kind regards
Paving direct
Great service
Great service. Helpful knowledgeable staff.
Great products. Transformed my garden
20 novembre 2025
Réponse de Paving Direct
That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.
Réponse de Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
Very helpful staff.
Very helpful staff and huge choice of paving. Will use again and recommend.
13 novembre 2025
Réponse de Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
Happy Customer
I experienced really fast delivery of a block paving sample and subsequently ordered a full pallet which was delivered on time. Very happy with the service received and will definitely look to them for paving in the future.
7 novembre 2025
Avis spontané
Réponse de Paving Direct
Thank you so much for your kind review! We’re delighted to hear your sample and full order both arrived promptly and that you’re happy with the service. It’s great to know you’d choose us again for future projects — we really appreciate your support.
Good product
Good product, good price, good communication, prompt delivery.
No hesitation to recommend.
24 octobre 2025
Réponse de Paving Direct
Thank you so much for your review, it means a lot to the team to receive feedback - it's much appreciated.
Great product
Helpful and friendly staff, communication from start to reciving goods was excellent. Quality of product was exceptional.
Thank you
7 octobre 2025
Réponse de Paving Direct
Thank you so much for the fantastic feedback, it's much appreciated and will be fed back to the team
What a fantastic company
What a fantastic company ! The order was processed with great speed and the delivery was received and with there pump truck on board the paving slabs were delivered direct to the job.
The service was on point and any concerns raised were quickly diluted. Well done!
24 octobre 2025
Avis spontané
Réponse de Paving Direct
Thank you so much for your fantastic review! We’re thrilled to hear your order arrived smoothly and that our team was able to make delivery straightforward. It’s great to know you’re happy with the service — feedback like this means a lot to us.
Wrong order delivered
Wrong order delivered. It tooks weeks to sort out the correct order. Would not use this company again.
7 octobre 2025
Réponse de Paving Direct
I’m really sorry to hear about the problems you experienced earlier this year. Your order was placed during one of our peak April period and unfortunately, we did face some temporary fulfilment and communication challenges at that time.
Since then, our systems and processes have been completely reviewed and improved — including order tracking, customer communication, and after-sales support — to ensure a much smoother experience for our customers. I’m confident you’d see a real difference now. We truly appreciate your feedback, as it helps us continue to improve.
Great firm to deal with
Great firm to deal with! Staff very helpful and our order arrived promptly, I would highly recommend.
22 octobre 2025
Réponse de Paving Direct
Thank you so much for your kind words! We're really pleased to hear you found our team helpful and your order arrived promptly. Your recommendation means a lot to us — we truly appreciate your support and hope you enjoy your project.
Unhelpful after sales
Products great and delivered promptly however after sales was poor. I needed more aggregate to complete the job. I was told it was discontinued and unlikely to be coming back. I called several times asking for advice on where I could buy some from and was advised the name of your bulk supplier but they could not help me. 2 months later and still not resolved I have just been on the website and seen it’s back in stock again!!!!
5 septembre 2025
Réponse de Paving Direct
Hello Donna, We did discontinue this product and advised where to purchase it from. I have checked our website today and the product is not available. I will email you again with details of where you can purchase. I am sorry if you felt that our aftersales had let you down.
Great company. Great product
Delivered when they said they’ed be delivered.
Arrived intact and in good condition.
Husband used them to build a wall on the side of our bungalow.
It looks great and in keeping with the rest of the stone properties on the road
We get lots of compliments about how good they look.
Wish I could add a photograph.
A++++
7 octobre 2025
Réponse de Paving Direct
Thank you so much for your lovely review! We’re delighted to hear your order arrived safely and that your husband’s wall project has turned out so well — it sounds fantastic, especially knowing it complements the other stonework on your road.
The patio pack was good value with a…
The patio pack was good value with a great selection of quality stone. The pallet was well packaged to avoid breakages.
Delivery was as good and the whole process was professional
7 octobre 2025
Réponse de Paving Direct
Thank you for your great review! We’re delighted you were happy with the quality, packaging, and delivery — exactly what we aim for.
Quality paving
Quality paving, reasonable price, courteous delivery man; what's not to like?
7 octobre 2025
Réponse de Paving Direct
We’re thrilled you were pleased with both the quality and the delivery experience — thank you for choosing Paving Direct!
Ordering online was simple
Ordering online was simple and delivery date and method was perfect
7 octobre 2025
Réponse de Paving Direct
Delighted to read this! We work hard to ensure products arrive safely and on time — thanks for recognising that.
Very good service and product.
7 octobre 2025
Réponse de Paving Direct
That’s brilliant to hear! We appreciate you taking the time to share such positive feedback — thank you for your support.
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