They sent out the wrong ring, when I emailed they said my ring was out of stock that was why they sent me the wrong ring! Also refund did not include the £12 I paid for shipping, which I think it sho... Voir plus
L'entreprise a répondu
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Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... Voir plus
L'entreprise a répondu
A brilliant idea, beautifully made and delivered much more quickly than we’d expected.
L'entreprise a répondu
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
34 Fore Street, TQ9 5RP, Totnes, Royaume-Uni
- 01803 862205
- office@penelopetom.com
- penelopetom.com
4,5
Excellent
40 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Absolutely fantastic have had several…
Absolutely fantastic have had several orders all great and very quick to arrive.
9 juin 2026
They sent out the wrong ring
They sent out the wrong ring, when I emailed they said my ring was out of stock that was why they sent me the wrong ring!
Also refund did not include the £12 I paid for shipping, which I think it should especially as they knowingly sent me the wrong ring!
5 juin 2026
Réponse de Penelopetom
Hi Lee,
Thank you for your review and message. Apologies that we sent you the wrong ring . The full amount for the ring and postage has been refunded for you. Once again apologies - it is never our intention to disappoint our customers.
Kind regards
Aly
A brilliant idea
A brilliant idea, beautifully made and delivered much more quickly than we’d expected.
5 juin 2026
Réponse de Penelopetom
Thank you for taking the trouble to leave us a lovely review
Réponse de Penelopetom
Hi Stuart, Thank you for taking the trouble to leave us such a positive review. It really helps us - thank you. Aly
Great service and gorgeous products
24 mars 2026
Réponse de Penelopetom
Thank you for taking the time and trouble to leave us such a lovely review. It is much appreciated. Aly
Perfect coffee cup
My husband just received it for his birthday and he is over the moon! What a Wonderful cup !
25 mars 2026
Réponse de Penelopetom
Thank you for your lovely review - we love that he loved it too! Aly
Really high quality
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me having to traipse round the shops.
12 mars 2026
Réponse de Penelopetom
Hi Alex, Thank you so much for leaving us such a positive and helpful review. We love that you love shopping with us. Kind regards Aly
Beautiful item, delivered quickly with updates
Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.
11 mars 2026
Réponse de Penelopetom
Hi Natasha, Thank you for taking the trouble to leave us such a lovely review. Kind regards Aly
Once the product arrived it was great.
Once the product arrived it was great.
However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn't made clear while I was initially ordering. Only that the free shipping which I qualified for was "2-5 working days" with no mention of Royal mail second class and no tracking information
When I enquired after day 4, I was made to feel it was my fault for selecting the "free shipping" and there was nothing to do but wait
9 mars 2026
Réponse de Penelopetom
Hi Richard - thank you for your review. I am sorry you are disappointed and feel the delivery timings were not made clear. We are looking into this to see if we can make any improvements. Kind regards Aly
I'm over the moon with the birthstone…
I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection
12 février 2026
Réponse de Penelopetom
Hi Kay, Thank you for your lovely review. We are delighted that you are pleased. Kind regards Aly
Fabulous service.
I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service.
Not only can you order online but they have beautiful stock in their lovely shop in Totnes.
20 janvier 2026
Réponse de Penelopetom
Hi Dionne, Thank you so much for taking the trouble to leave us such a lovely review. Best wishes Aly
Great service and good reduction in the…
Great service and good reduction in the sale.
20 janvier 2026
Réponse de Penelopetom
Thank you for the 5 star review - very much appreciated
A very happy customer
Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.
16 janvier 2026
Réponse de Penelopetom
Hi Julia, Many thanks for taking the time to leave us such a lovely review, it really helps us. Thank you Aly
The service is great and I received my…
The service is great and I received my package quickly which was a beautiful string of fairy lights.
15 janvier 2026
Réponse de Penelopetom
Hi Christine. Many thanks for leaving us a 5 * review - its is very much appreciated. Kind regards Aly
Réponse de Penelopetom
Hi Fiona,
Thank you so much for your lovely review. We’re so pleased you love your jewellery and that you found our prices budget friendly too.
Thanks again for your support, it really means a lot to us.
Best wishes,
The Penelopetom Team
Great product & quick delivery
29 décembre 2025
Réponse de Penelopetom
Hi Amanda,
Thank you so much for your five star review, we hope to see you again soon.
Best wishes,
The Penelopetom Team
Lovely initial necklace…
I bought an initial necklace for a young relative.Its very pretty and sparkly, I think she will love it as a Christmas gift. The chain is lovely.
I wish there was a small illustration of how each letter looks.
2 décembre 2025
Réponse de Penelopetom
Hi Pamela,
Thank you so much for your lovely review. We’re so pleased you’re happy with the initial necklace and we hope your relative absolutely loves it as a Christmas gift.
We really appreciate your feedback about showing how each letter looks - we will look into what's possible there. Thank you again for taking the time to share your thoughts, it genuinely helps us improve.
Best wishes,
The Penelopetom Team
Excellent choice of gifts
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
1 décembre 2025
Réponse de Penelopetom
Hi Susie,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you were happy with both the range of gifts and the delivery. We really appreciate your support and hope we can help again when you’re next looking for something special.
Best wishes,
The Penelopetom Team
Excellent service very pleased.
1 décembre 2025
Réponse de Penelopetom
Hi John,
We’re really pleased to hear you were happy with the service and truly appreciate you taking the time to leave a review.
Best wishes,
The Penelopetom Team
good quality items
Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland
both were excellent quality and look great.
Easy to order and fast delivery.
Would definitely recommend.
1 décembre 2025
Réponse de Penelopetom
Hi Marie,
Thank you for such a lovely review. We’re delighted you are happy with the quality of your items - your recommendation means a lot to us.
Best wishes,
The Penelopetom Team
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