The Pet Genetics Lab Avis 

Not the best customer service, poor turnaround times and no easy way to speak with anyone.

Paid a lot of money for the test now coming into day 18 with no results, and just a standard computer says no response when you look for some clarity.

If you are going tonuse the service do the tests well in advance of their stated turnaround times and dont expect mich assistance in the meantime.

This is the 3rd or 4th test ive had from them, but i think its going to be time to start looking at other companies, if i dont get my results by friday this week which will be 20 working days on the "approximate" 14 they state

From start to finish the process was simple and efficient. The test results put our minds at rest. Thank you.

Easy instructions to follow and fast results will be using again

Great, speedy service

Had to contact customer services to cancel one kit. They dealt with my request and refunded on receipt.
Results were produced quickly so I would certainly recommend this company

I have always found them to be quick , reliable and professional. The only delay is Royal Mail took 8 days to get the sample back to them.

Good clear easy to read and understand results
Easy to navigate website with test results easy to find and download/print

Excellent service

Good communication and solved an issue with my passcode. Not the company at fault but another customer inputting wrong code.
Results received much quicker than expected.

Paid for a cavapoo bundle, they only performed the poodle tests, missing two tests.
The only option in the chat on the website is to email, which I have multiple times - no response. And no contact number to speak to anyone.

Fabulous and easy from start to finish straight forward and quick results.

Easy to use website and great service. Highly recommended.

I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier
Than other places Definitely 5 *
Will be Definitely using them again.

Absolutely fantastic service I highly recommend and a quick turn around for results

They confused samples which I sent for two of my dogs. They perform wrong test for one of my dog. I have emailed them by communication with them is difficult. I haven't receive any reply yet to my query to perform a correct test as they might have still DNA sample. It was very important test for my dog and it is unacceptable they made such a mistake and they don't respond to my emails

Great service and fast delivery. Would highly recommend for any testing 👌

Good value, quick, accurate returns.

Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using again

Very fast with results i use pet genetics all the time first class A+++