Not the best customer service, poor turnaround times and no easy way to speak with anyone. Paid a lot of money for the test now coming into day 18 with no results, and just a standard computer... Voir plus
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Lisez les avis des autres
Delivery came a little later than expected, so would highly recommend tracked! However was extremely easy to do and we had the results back within a week! Fantastic service, will definitely be using a... Voir plus
I have used this company before for testing and highly recommend them.They are professional and efficient and seem to get results back earlier Than other places Definitely 5 * Will be Definitely us... Voir plus
The swab test kit was delivered in a very punctual manner. When it was Received back with pet genetics they wasted no time informing me it had arrived and tests were being undertaken.. Still waiting f... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
PGL offers veterinary inherited disorder testing to ISO17025 standards utilising the latest next-generation DNA testing methods.
Coordonnées de contact
Cooil Road, IM4 2AY, Braddan, Île de Man
- hello@petgeneticslab.co.uk
- petgeneticslab.co.uk
4,1
Bien
157 avis
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A répondu à 53 % de ses avis négatifs
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Réponse de The Pet Genetics Lab
Hi David, we are one of 90 veterinary genetics laboratories worldwide and the UK KC have a short list of 5-6 labs they accept testing from. The UK KC have always told their breeders to check which laboratories they will take results from. With respect, if you did not check with the UK KC what their requirements were that is not an issue to do with our laboratory.
Easy ordering with clear instructions
29 octobre 2025
Réponse de The Pet Genetics Lab
Thanks Lou!
Great service
Tanya was Very helpful in explaining to me what I needed to do, after that everything was easy and very efficient, the results were sent out to me at the time specified. All round great service Thank you ☺️
26 septembre 2025
Avis spontané
Réponse de The Pet Genetics Lab
Thanks Janet, we'll let Tanya know how appreciative you are!
This is my second time using your…
This is my second time using your services the home tests is very simple to do and get results pretty quick and the cost is fantastic
26 septembre 2025
Réponse de The Pet Genetics Lab
Thanks Elizabeth!
Réponse de The Pet Genetics Lab
Thanks Julie!
Réponse de The Pet Genetics Lab
Thank you! We know that breeders are always desperate for their results so we always try our best to report out results as soon as we have completed the testing.
Réponse de The Pet Genetics Lab
Thanks Jolita!
Very poor response to emails
Very poor response to emails now ignorning them and no number to call. They sent me an email to say results were ready but the certificate was blank. Then said it was 15 working days for results now on day 20! Wish I used a different company. Only now finding out that many people saying the results are not reliable. Ehat a waste of money and time.
2 octobre 2025
Avis spontané
Réponse de The Pet Genetics Lab
Hi Angie,
Most breeders are proactive and arrange their DNA testing many months or years in advance of breeding their animals. We're sorry that a delay from one of our biotechnology suppliers led to a delay in your test results. However, we would always recommend that testing is carried out far in advance of any breeding of a dog.
Kind regards,
Pet Genetics Lab.
Slow
Slow reply no contact to call for simple questions and still not changed the name
1 septembre 2025
Réponse de The Pet Genetics Lab
Hi David,
Changing the name of the animal owner on a DNA test certificate that we have issued is not a trivial issue. DNA test certificates are open to fraud and a change in any details has to be evaluated carefully.
Kind regards,
Pet Genetics Lab
You can't answer the basic question
You can't answer the basic question, you have the PRA 4 RCD4 test but it's not written for which poodles and the employees can't answer.
1 septembre 2025
Réponse de The Pet Genetics Lab
Hi Artur,
While we always attempt to answer questions on our customer services email, it is not always possible to have a PhD qualified customer services agent. We can see that your reply did tell you that you can order the rcd4 test for your standard poodle, which was the correct information for your question.
Kind regards,
Pet Genetics Lab
First-class customer service thank you …
First-class customer service thank you for making things so easy ty
1 septembre 2025
Réponse de The Pet Genetics Lab
Thanks Frank!
A superior service.
I have used Pet Genetics several times. Their rates are competitive and results are delivered quickly. Any problems are quickly and efficiently resolved. A great service.
10 septembre 2025
Avis spontané
Réponse de The Pet Genetics Lab
Thanks Mary!
Réponse de The Pet Genetics Lab
Thanks Izabela!
Great service
Great service, and communications. Would definitely recommend.
1 septembre 2025
Avis spontané
Réponse de The Pet Genetics Lab
Thanks Lana!
The Pet Genetics lab were great when I…
The Pet Genetics lab were great when I wanted my Ringneck Parakeet sexing. The information was clear and easy to follow, and the results came back quickly.
I will be using them again for my friends birds shortly! Thank you 🫶🏼
25 juillet 2025
Fantastic service with excellent…
Fantastic service with excellent customer service, Tanya was extremely helpful.
10 août 2025
Avis spontané
Réponse de The Pet Genetics Lab
Thanks Roxy! We'll make sure Tanya sees your review
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