Petshop.co.uk Avis 

Easy to use website quality dog food reasonable prices and postage costs A+

Ordered bag of dried dog food and box of treats. Dog food delayed and when I phoned was told they were only doing emails. Emailed long time for an answer but got food eventually with a £10 refund. Treats didn’t come but eventually after much correspondence got partial refund. They overcharged me saying I had used a coupon which I hadn’t.
I like to use British companies where possible, but will certainly never use this company again, they cause so much hassle for what should have been a simple order.

First and LAST order from this company!!!

Placed a sizeable first order with this company - part of the reason being I wanted to order multiple of the same bag of treats at the special offer price. I ordered 7 packs and these jokers sent me 2. I had to call in and ask why as they did not bother replying to email. Told me they are now out of stock. so I cannot order alternatives without incurring another shipping fee.

My advice would be to shop elsewhere.

The ease of the web site the fact you could get the dog food I needed as our dogs are very hard to find food for as they have sensitive stomachs

I ordered Crave dog food £60+ order the first came as planned. The second order came and was not Crave but Naturo, there was no explanation and no warning they had no Crave in stock. I had to give my dogs this due to running out which upset their stomachs when I asked to return one of the 10kg bags the customer service was poor and they want to charge me 6.99 for return even though this is their error

I subscribed to their Bottomless Bowl (which is Subscribe and Save), and set it to repeat delivery every 12 weeks. I know that with Subscribe and Save you won't usually get the same price every time, just didn't expect they charge me MORE than the price for the same items they are selling at the same time.
They charged me £1.99 per item, while they were selling at £1.79, and that 1.79 was without any discount.
I messaged to them few days ago, hoping they would respond, and unfortunately I didn't get any reply.

Don't buy from them, at last stay away from their "Bottomless Bowl".

Good value for money and customer service. If something goes wrong they'll fix it ASAP. Quick delivery too.

Excellent good value service will continue with my repeat order which can be adjusted as I need with ease on the website. Very happy customer.

Came across this shop online great prices fast delivery will be using again when I need more food would recommend

You provide good service at a reasonable
price. Our dog can't get enough of it - mind you, he is a Labrador!

Offered to stop an order that was with DHL and provide a refund as had message them before order was dispatched but they hadn’t responded. Have not provided a refund and not replying to emails and I am (was) a regular customer. Have had to raise a fraud complaint with my bank

In our personal experience, your ordering website has previously thrown up wobblies. Ordering by phone is therefore far simpler and much quicker. The phone service provided is always helpful, friendly and efficient. Multi-parcel deliveries (especially) are now a nightmare generally. In fact, every company's deliveries now seem to comprise of simply dumping the stuff on your doorstep (ready to be stolen) but never knocking on the door or ringing the bell. I therefore always collect personally and, once again, your staff are always helpful and pleasant when I'm visiting your premises. Your prices are also pretty decent.

I found what I needed on your website easily and the order arrived in good time.

My order arrived very quickly with free delivery. The order was well packed. From the time the order was placed, picked, dispatched, moved to courier and delivered I was kept informed all through-out the process in a timely manner. The prices on their website are competitive with their rivals and in the case of my order actually worked out cheaper due to free delivery and promotional offer. I’m extremely happy with my experience and will definitely be ordering with Petshop.CO.UK again. Well done to all their staff.

Easy to set up and to make changes...item arrives well packaged

Excellent value and service

Things I praise:
The incredible range and variety.
The things I hate:
You took money you weren't authorised to take and sent me an order I did not want.
Despite going into the account and checking I'd removed all the 'bottomless bowls' somehow you still sent me the order again. My dog could not possibly eat the amount you want to send on a regular basis. I had to order more than I needed to start with to meet minimum order requirements. She's a small cockapoo not a horse!!!

Easy to order and quick delivery