Petshop.co.uk Avis 

Initally my relationship with this company started well, competitively priced products with lots of choice. The subcription service was easy - items just arrived when needed.
The problem came where I needed to ammend or change items - then it was complicated. Items never disappear from you online account - they're still there just dormant, which leads to easy confusion.
The Customer service agent just couldn't understand that my dog was allergic to salmon and kept suggesting food with salmon oil in.
Then over the summer our dog didn't eat as much in the heat so we needed to skip and order. I emailed - no response. I'm now sitting on the phone for 30 minutes plus. I've also had a supply of unusable tins sent to us - our dog wouldn't eat the food which my husband pointed out was grey and smelt bad, some of the tins were split open. I sent them an email about that too but no response. This has been weeks of no replies. Standards are dropping. Emails or account actions are not acknowledged. I have now left this company - too much hassle.

Fast delivery, very competitive price. Will definitely use again.

I ordered repeated order to send us the pet food every month; however the food was sold out but no email/ notification/ any message to inform us. I even got the email, invoice and my account message said I will receive the food within 3 working days.
We tried to call the customer hotline for few days but no one pick up!
I had to go another pet shops to find the pet food I need, it is a special cat food not always in stock that’s why I order as repeat orders just in case I cannot find any😤😤

If repeat order still out of stocks and cannot deliver on time, then why I have to do repeat order? Please review the process to ensure correct information and advance notice can sent to your consumer at least we can prepare earlier instead of keep waiting your delivery.

Worst customer service ever, 2 emails both ignored, 30 minutes on the phone and no answer . Also ordered dog food , website stated all in stock checked order status after 3 days then it’s all sold out and I have no dog food. No one in customer service. Absolutely useless company. Better off paying a bit more, at least you can get your order.

Fantastic shopping experience. Easy to set up auto-shipping so we never run out food for our dogs. Great price compared to competitors.

So happy I found their site.

A good price and good service. I wasn't quite ready for my next repeat order but was very easy to delay by a couple of weeks. This makes buying on repeat more acceptable at a better price.

Products are standard products but delivery was 3 days late- twice the time quoted when ordering. Was not advised of delay until I contacted them. Only explanation was they had a problem in warehouse. Little in the way of an apology.

Great service and very flexible. Will continue ordering from you

They sent me out of date food by 2 months. Can also tell it’s out of date when you open the tin. I have emailed them about this and got no response back

Would not recommend buying from here

Great service- always helpful. Thank you!

The dog food should have been delivered in 3 working days but it took a week. Staff were apologetic and refunded £10. Can 3 day delivery be relied upon in the future?

Fair prices and timely delivery

Website easy to use, prices good and delivery was very quick. That’s why we always use petshop.

I never ordered my last order but unknowingly had set up a recurring order, never had this problem with other pet food suppliers so I will be buying from those in future where it's not as easy to "accidentally" set up recurring orders.

You are all OK it's the delivery company that delivery to my address new drivers all ways go to the front of my house and they seem to think small path can't deliver next day delivery driver must be able to deliver it around the back where they is a road way owell thank you me and dogs

Great service

Great price, fully informed about order with plenty of time to cancel if necessary. Arrived on the day expected. All perfect.

I was very happy with the service until I got notification from my bank telling me that they are trying to take £105.00 out of my account I only done one time purchase and they are charging me for a bottomless bowl I never ordered. Unfortunately you can't speak to someone to stop them from trying taking money out of my account SO BE CAREFUL WHEN YOU ORDER

Easy to order. Have my order for Dentastix on subscription. Very good prices. I certainly would recommend this company.

Extremely misleading (probably illegal) checkout process. Ordered products that showed as costing £87 at checkout, pressed place order and pay and was charged £98.

I called them regarding this and the only option they gave me was that they could cancel the order rather than honour the price. After being a customer for around 6 years I will not be ordering from them again based on this experience.

It seems a shame for them to lose a customer over £12 but I won't deal with a company with shady practices and bad customer service.