Petshop.co.uk Avis 

Extremely misleading (probably illegal) checkout process. Ordered products that showed as costing £87 at checkout, pressed place order and pay and was charged £98.

I called them regarding this and the only option they gave me was that they could cancel the order rather than honour the price. After being a customer for around 6 years I will not be ordering from them again based on this experience.

It seems a shame for them to lose a customer over £12 but I won't deal with a company with shady practices and bad customer service.

I have been having deliveries from this company for over a year or more always reliable easy to pause and order if not quite ready for it can't fault them 10 out of 10

Ordered the dog food, with a 3 day delivery promised. 4 working days later and my order is still shown as being packed in the warehouse. So I'm unlikely to receive it within a week. Emails do not get answered, except the standard bot, "oh we're way too busy for a real person to reply to you." It's basically tough luck, once you've paid, there is absolutely no customer service at all. They do not answer the phone either. I won't be re-ordering anything from them, that's for sure. How difficult can it be? Take the order, take the payment (of course they get that bit done quickly), then shove some items in a box and get it delivered. Seriously, how difficult is that?

We are absolutely delighted with this food! Our dog loves it abd eats it with great appetite!It seems to be very well tolerated and the quality is excellent.We definitely recommend it to other dog owners. If you looking for good quality,tasty food fotmr your furry friend ,this is definitely worth for buy and trying!!! Our dog love it!🩵 It is also very practical and easy to maintain and the durability is really impressive.Yoi can tell it's made to a high standard and built to last. We are absolutely delighted with this food! Our dog loves it abd eats it with great appetite!It seems to be very well tolerated and the quality is excellent.We definitely recommend it to other dog owners. If you looking for good quality,tasty food fotmr your furry friend ,this is definitely worth for buy and trying!!! Our dog love it!🩵 It is also very practical and easy to maintain and the durability is really impressive.Yoi can tell it's made to a high standard and built to last.

Deliveries can be really slow not good when you need it

Waited for a week for delivery...only for DHL to cancel delivery.After an hour on phone managed to get them to deliver...it was delivered minus 2 parcels !!. Emailed pet shop..no answer..tried ringing 3 times..no answer.
This is way too much hassle and stressful.so I would rather spend more in a high street shop and know I have the products I need.
Pet shop emailed eventually and said they will refund when DHL send back ? Guess that's money lost now

Delivery always on time, and was able to adjust the timing so that it came when I needed it.

We have been ordering Pro Plan Veterinary Diet FortiFlora Feline Probiotic every month for our three cats for a long time now, and we are extremely happy with both the product and the service from Pet Shop.
Our cats do really well on FortiFlora, and the monthly ordering is convenient and reliable. Delivery is always quick and everything arrives well packaged.
Great product, excellent service and consistently reliable delivery. Very happy customers – both humans and cats! 😸😸😸

I ordered Harringtons just 6 salmon 12kg x2 on the 20th of the month, on the 24th I still had not recieved the ordered. Checked on line and it said status "still in warehouse" Called Petshop for them to inform me that they are having issues with their suppliers and they do not have a date for when they will recieve the dog food. So they took my money even though they did not have the stock. I asked if this meant a refund and she informed me "yes, once the cancellation has been approved you'll recieve a refund." My Cocker Spaniel has allergies and can only have this food which is very expensive but now I have to wait for a refund before I can go else where to purchase. Disgusting, they should have never took my money if they had no stock!!!

Delete my initial review after developments. My First interaction with them wasn’t an experience I’m likely to repeat. Delivery information is very vague and my order only seemed to move after I sent an email complaining about lack of information and put comments on their social media. Be very wary of being caught up in a regular repeat order situation as the website seems specifically designed to do this. The whole process was way more stressful than ordering pet meds should ever be. I received an email saying they would partially refund my delivery charges but a less stressful experience would be way more valuable. I’m not sure if they are perhaps a victim of their own success but they need to keep their eye on the ball regarding customer service and delivery.

Borderline scam. Avoid.

Great hands on company 👏 they take great care of their customers, prices are good and always prompt deliveries. Thank you 😊

Top class serice , prompt delivery straight into food store room even if Im out. Fresh quality products and good customer service. Very competitive on price especially with loyalty scheme.

Very disappointed that despite emailing three times, including photos of the damaged item, I still have not received a response. I wanted to give them every opportunity to reply before posting a review.

Cat food pouches within the main box had split, causing the cat food to leak from the pouches over multiple sashes within the box, and which spread over the inside of the packaging. This resulted in a very smelly and wet, horrible mess. The sachets needed to be individually taken out, inspected for those which had split, cleaned off and put into another storage container. Those that had split smelled putrid (I guess this happened early on in transit and they subsequently had gone off).

I understand this was no doubt caused during delivery, but shame on the company for ignoring all three emails. I never expected a refund of any kind; just acknowledgment of the situation.

Order number SO5443829 12/9/2026.
Only received part of my order, I've opened a case with the company however i've had no response. Seems ignoring people is their default method of dealing with issues ridiculous. I have multiple camera outside my house showing the items weren't delivered I've informed the company however they're not interested in seeing that they've made a mistake.

Reliable & convenient, no more lugging boxes of cat food from the supermarket or looking for deals. Everything is delivered to my front door & competitively priced. You have to go through the pain of shopping to appreciate how convenient petshop.co.uk is. Highly recommended

They charged delivery on a £250+ order. Order 12:01 Friday Morning and still not here. At least Zooplus get you your order. I am disabled and housebound so had to do a local delivery order for my pets. So get to add £60 onto it. Still not coming today (Tuesday) so have to do another. Not worth the hassle, not reliable. Cancelling all my recurring orders now as need a company I can trust.

Reliable service, value for money

easy to order prompt delivery good communication
and far cheaper than eg amazon
first order , but a repeat is planned

Customer service appears to be non existent, it’s impossible to get through on the phone!

Tried to order last week and the item was out of stock, so I gave up and purchased the pet food elsewhere. On checking my bank today I have had just short of £50 taken, no emails or anything to confirm an order has even taken place .. tried to call, waited a life time and no one answered I’m at work so after half hour had to give up as I had my next appointment. The item is still advertised online as out of stock, so the company should not be taking money from my account for items they dont have available. I have absolutely no idea what is happening, if the order is arriving or not as I can’t speak to a human. I do not think it’s acceptable to take balances from customers accounts when you potentially have no stock of the item and cannot supply it knowing you could be leaving customers out of pocket/awaiting refunds. In addition, if you are taking money from accounts there should be some kind of email correspondence to confirm the order.

On the whole the company takes money from your account for stock they do not have, do not answer the phone so you cannot get any kind of clarification and do not send email confirmations to explain the balance taken. I do not recommend a company that takes money for items out of stock, dishonest and unreliable.