Photospecialist Avis 

253
TrustScore 4 sur 5

3,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... Voir plus

Noté 1 sur 5 étoiles

I placed an order and can't get a refund. I placed an order which the company cancelled themselves, citing an internal "systems issue." That's fine mistakes happen. What isn't fine is that nearly a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered my item from another provider but they said I had to pay a different way and returned my money for some security reason. In the meantime I found the item few euros cheaper here, ordered it... Voir plus

Noté 5 sur 5 étoiles

I was able to get the exact battery i needed, only took a couple of minutes to send order, very simple process, delivered promptly, would definitely use again

À propos de l'entreprise

  1. Médias & édition

Informations provenant de diverses sources externes

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

253 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(253)

53 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Dji mini 3

Ordered DJI mini 3 off photo specialist there recently, very happy with the drone and its controller. Couldn’t have asked for better service.

8 avril 2024
Avis spontané
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Réponse de Photospecialist

Thank you very much, Adam! We wish you many happy flying hours!

Noté 5 sur 5 étoiles

Excellent service

Excellent service. Prompt delivery and very happy with the products

5 avril 2024
Avis spontané
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Réponse de Photospecialist

Thank you verry much!

Noté 1 sur 5 étoiles

Dont buy Sony with Promotion

Photospecialist is not a participating reseller in Sony Promotions, and depends on where you are you might face a rejection if you try to claim back. However they advertise the promotion without any disclaimer. False advertising

2 mars 2024
Avis spontané
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Réponse de Photospecialist

If the promotion is shown on our website, we will definitely participate. However, it can also happen that Sony only has a promotion in Ireland, we are a Dutch company and may be excluded from certain promotions at times. I would like to get in touch with you so that I can help you further

Noté 5 sur 5 étoiles

10/10 Arrived on time

10/10 Arrived on time, all good

7 mars 2024
Avis spontané
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Réponse de Photospecialist

Good to read, thank you verry much for the nice review, enjoy your order.

Noté 5 sur 5 étoiles

Competitive pricing and efficient…

Competitive pricing and efficient delivery times. Returning customer.

18 février 2024
Avis spontané
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Réponse de Photospecialist

Thank you so much! I am happy to read that you are a returning customer. Thank you for your trust.

Noté 1 sur 5 étoiles

Sends DAMAGED item

Sends DAMAGED item, asks for a return and pretends to send the digital return label. Constantly emailing them for this ‘digital return label’ with no response for a whole month? Stay away!!! Will take your money

11 janvier 2024
Avis spontané
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Réponse de Photospecialist

Thank you for taking the time to leave this review.

I am so sorry to read this, that is not suppose to be this way. Of course you can send this item, free of costs, back to us.

So I would like to get in touch with you to solve this problem.

Noté 1 sur 5 étoiles

Delivery Assigned to Random Incorrect Address

My order was assigned a random incorrect address over 200km from the one I input. Typo/autocorrect could never have made it up! No support or reply but luckily our national postal service allowed me to redirect it in time. Safe to say I’ll never buy from their Irish site again (photospecialist.ie)

18 janvier 2024
Avis spontané
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Réponse de Photospecialist

Thank you for taking the time to leave this review.

I am so sorry that this is has happen and would like to get in contact with you, so solve this.

Noté 1 sur 5 étoiles

Never received order yet

Never received order yet.

It's a shame as I always have given photospecialist good reviews in the past.
Hopefully i will get my order soon.
I have contact the office but got no reply yet, ignoring my emails now too.

21 décembre 2023
Avis spontané
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Réponse de Photospecialist

That's unpleasant to read, of course I also hope the order comes soon. Have you contacted us yet so we can help you further?

Noté 1 sur 5 étoiles

I strongly advise everyone to steer clear of this site

I know this website seems promising to everyone because of the favorable prices, and it does until there's a need for warranty service. We bought a Zhiyun molus X100 light from them last August, which broke a month later. We sent it back for a warranty replacement on October 13. Since then, they have been coming up with various lies about why it's not ready yet, why they haven't exchanged it yet, or why they haven't refunded the money yet. After 3 months, the customer service can only say week after week that they will refund the product price within 5 working days, but this never happens. This is crystal clear theft. I strongly advise everyone to steer clear of this site, as we will be doing in the future. GM Media Solutions

9 janvier 2024
Avis spontané
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Réponse de Photospecialist

We are sorry it took a bit longer than usual. We understand that this is unpleasant. You received confirmation yesterday that your product will be sent your way repaired and working.
As it happens, the procedure is to first see if a repair is possible before proceeding to offer a new product or a refund (a.o. due to durability).

Noté 3 sur 5 étoiles

European plug not UK 3 pin

I assumed when buying from a .ie website that the plug would be 3 pin (UK) however when it arrived it’s a European plug. I’ve checked the product description again and can’t find anywhere where it states it’s a European plug. Very disappointed.

8 janvier 2024
Avis spontané
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Réponse de Photospecialist

Hi Peter, we can understand that it is very disappointing. We're sorry about that. Can you send us your order details? We will gladly look into the possibility of still providing you with a UK plug.

Noté 5 sur 5 étoiles

I'm very happy with my order

I'm very happy with my order. Shipping was so fast and everything was perfect! Thank you Photospecialist.

4 janvier 2024
Avis spontané
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Réponse de Photospecialist

Thank you so much! Hope to see you again soon.

Noté 5 sur 5 étoiles

A great product at a good price

A great product at a good price. Speedy delivery, despite it being Christmas.

22 décembre 2023
Avis spontané
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Réponse de Photospecialist

Thank you so much, I am happy to read everything went smooth and fast!

Noté 1 sur 5 étoiles

Extremely Dissatisfied - Poor Communication, Delayed Delivery, and Consistently Late

I am extremely dissatisfied with the service provided by Photospecialist. I placed an order during the Black Friday sale on 19-11-2023, and it has been over 30 days with no information on the delivery status.

Despite my multiple attempts to seek clarification via email, I have not received any response from the customer service team. The lack of communication and transparency regarding my order's status is unacceptable. As a customer, I expected better service and a reasonable explanation for the delay.

Furthermore, while I appreciate their competitive prices, the consistent issue with delayed deliveries to Ireland is a significant concern. It is disheartening that nothing ever makes it within the allocated time, and deliveries always exceed the promised 2/4 working days.

I am extremely disappointed with the overall experience and would caution others against relying on Photospecialist for their photography needs. The failure to respond to customer inquiries, provide timely updates on orders, and meet delivery expectations are significant shortcomings.

I urge potential customers to consider alternative options with better customer service, communication practices, and more reliable delivery timelines.

19 novembre 2023
Avis spontané
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Réponse de Photospecialist

Thanks for your review and what a shame to read that you are not satisfied with our service, it is never our intention not to answer you but we are probably working for you and do not have an update yet. Due to busy times, your email may be answered later than desired.

I am happy to get in touch with you so that I can resolve it with you. Sorry for the inconvenience.

Noté 5 sur 5 étoiles

Great service as always

Great service as always. Packages arrive on time and with good protection. I can always track my delivery and rely on customer service. I have been,and will be buying from here.

7 décembre 2023
Avis spontané
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Réponse de Photospecialist

Thank you so much!

Noté 1 sur 5 étoiles

Scammers

Scammers, stay away - ordered items off their website, they got "lost in transit", constantly had to chase them to get updates and ended up opening a case with PayPal. Hoping to get my money back after waiting for more than 1 week now.

19 novembre 2023
Avis spontané
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Réponse de Photospecialist

Hey, unpleasant to read, I'd love to get in touch with you so we can resolve this together. We are just a real company that wants to do business nicely.
We sometimes have to wait for the postal company in the hope that the package will be found naturally. But you will get your products or your money back either way.

Noté 5 sur 5 étoiles

Great experience!

I bought the Canon Gx7 Mark III, it did not disappoint. My order was here in Ireland in 5 working days. I thought it might have been too good to be true but Noel really supported me and put my mind at ease.

7 décembre 2023
Avis spontané
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Réponse de Photospecialist

Good to read, I hope you enjoy it!

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