Photospecialist Avis 

253
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

ordered a few times now. I was looking for a shop that ships within Europe so there would not be delays with customs/extra charges. Prices on photospecialist are excellent compared to other online re... Voir plus

Noté 1 sur 5 étoiles

I placed an order and can't get a refund. I placed an order which the company cancelled themselves, citing an internal "systems issue." That's fine mistakes happen. What isn't fine is that nearly a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered my item from another provider but they said I had to pay a different way and returned my money for some security reason. In the meantime I found the item few euros cheaper here, ordered it... Voir plus

Noté 5 sur 5 étoiles

I was able to get the exact battery i needed, only took a couple of minutes to send order, very simple process, delivered promptly, would definitely use again

À propos de l'entreprise

  1. Médias & édition

Informations provenant de diverses sources externes

Photospecialist is a leading specialist of photographic and video equipment with 40 years of experience. Competitive prices, expert advice and excellent service


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

253 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,8

Tous les avis

(253)

53 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Definitely will use again

Very prompt shipping and processing of order and recieved in 4 days shipping to Ireland.

Ordered new camera and lens and few other bits , website has a great selection of equipment and saved quite a bit compared to Irish sellers.

14 février 2025
Avis spontané
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Réponse de Photospecialist

Thank you for your positive review! We’re glad to hear the shipping was quick and that you found good savings with us.

Noté 5 sur 5 étoiles

When I ordered I wanted to speak to…

When I ordered I wanted to speak to customer service. They answered quickly were super helpful and my equipment was sent and arrived on time. Great service.

15 février 2025
Avis spontané
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Réponse de Photospecialist

How nice to read, we love to help! Thank you for the lovely review.

Noté 5 sur 5 étoiles

My Order

This time around my order was well packed. Very efficient and quick delivery.

26 janvier 2025
Avis spontané
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Réponse de Photospecialist

I am glad to read this and thank you for the positive feedback!

Noté 4 sur 5 étoiles

OM-5 wait but worth it

Delay with delivery. Courier Issue.
Customer Service via Phone great. Email support response times are poor.
Overall really happy with product and would consider using Photo Specialist again

27 janvier 2025
Avis spontané
Noté 1 sur 5 étoiles

Slow delivery and poor customer service

Extremely Slow Delivery-Poor Customer Service

I placed an order for film almost a week ago and paid for delivery, but I still haven’t received my package. The tracking number provided hasn’t given any useful updates, and the delivery is taking far longer than expected. The lack of clear information and the extended wait time has been very frustrating.

This delay has made me seriously reconsider using this company again in the future. Based on this experience, I cannot recommend this company for timely deliveries.

Update:It took three weeks for the order to arrive. The updates from customer service were very unhelpful and offered no information or compensation for delivery charge.

17 janvier 2025
Avis spontané
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Réponse de Photospecialist

Thanks for the review, I'm happy to check with you so I can tell you more about your order. It may be that the item is out of stock. I hope to get in touch with you.

Noté 1 sur 5 étoiles

2 weeks later and package still hasn't arrived

I ordered something for an upcoming trip nearly 2 weeks before the trip was supposed to start. Believing that the website states 3-5 business days for this particular item, which was in stock. The package never arrived on time and as of today still has not arrived. The customer service that I rang 3 business days before the start of my trip was very friendly. Sadly though not helpful at all in getting me any information about the product and it's arrival time. Will go back to buying at the reputable and trusted camera shop by all costs in the future again. They did not have this particular item in stock, which is why I gave photospecialist a try. Lesson learned, would not order again.

30 décembre 2024
Avis spontané
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Réponse de Photospecialist

Thank you for your review and I understand that it is frustrating we were not able to fulfil the information via the website and that the package was not delivered on time. I would like to thank you very much for the feedback and should you have any further clarifications I would be happy to get in touch.

Noté 5 sur 5 étoiles

L Plate for Nikon Z9

Dealing with Photospecialist.ie was a dream. Very easy to deal with and my order arrived on time. Will hope with them again.

15 novembre 2024
Avis spontané
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Réponse de Photospecialist

Thank you very much Eugene. Enjoy your photography!

Noté 5 sur 5 étoiles

product was as described.

product was as described and was delivered in the time stated.

28 octobre 2024
Avis spontané
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Réponse de Photospecialist

Great to hear everything went as expected! Thanks for your review, and enjoy your purchase! 📦✨

Noté 1 sur 5 étoiles

Product no-show

Ordered a printer for 2-3 day delivery. No sign. Rang them, they said actually it’s out of stock and won’t be available for 7 months. They had no intention of calling me. No apology. Joke of a company.

26 octobre 2024
Avis spontané
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Réponse de Photospecialist

Sorry to read about your frustrating experience. That delay and lack of communication isn't what you should expect, and I understand your disappointment. Thanks for sharing your feedback; we'll work on making sure situations like this are handled much better in the future.

Noté 5 sur 5 étoiles

Excellent customer after sales care

I bought a Tripod Dolly over a year ago, and was so busy I did not contact Photospecialist until over a year after I purchased it about a flaw in one of the wheels. The way they helped with their "No quibble... we are here to help" attitude, and also their supply of a replacement wheel is excellent. Thank you Mariana and Gino!

9 septembre 2024
Avis spontané
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Réponse de Photospecialist

As long as you have warranty on the product, we are happy to help, hopefully you can use the dolly again now! Thank you so much for your lovely review!

Noté 5 sur 5 étoiles

order number 13607116 Vanguard camera…

order number 13607116 Vanguard camera bag
I had a problem with entering my address on the website order form. An email to customer service was responded to in less than 24 hours and a solution was found. Delivery of the camera bag has taken only 3 business days and I am very happy with the product. I would certainly purchase from Photospecialist again.

7 août 2024
Avis spontané
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Réponse de Photospecialist

We're always glad to be of help, Sean. Thank you for rating us and enjoy photography!

Noté 5 sur 5 étoiles

Excellent Service!!

9 août 2024
Avis spontané
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Réponse de Photospecialist

Nice to read that our service is so good! Thanks so much for taking the time to share this with us!

Noté 5 sur 5 étoiles

Incredibly fast delivery&great prices

Incredibly fast delivery, got an item I couldn't get anywhere else online and very good price.
Photospecialist are a brilliant source for photography equipment. Highly recommended!

18 mai 2024
Avis spontané
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Réponse de Photospecialist

Thank you very much, Clonkers! Enjoy your new gear!

Noté 5 sur 5 étoiles

Canon EOS R7

Delivered within a week. Everything as described. Thank you.

17 avril 2024
Avis spontané
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Réponse de Photospecialist

Thank you very much too!

Noté 5 sur 5 étoiles

Ordered two different Peak Design…

Ordered two different Peak Design tripod mounting plates, the standard version for Peak Design and Arca Swiss and the Multi-plate for Peak Design / Arca Swiss / Manfrotto. Both arrived, well packed and delivered quickly. I find the stock and supply of this supplier to be consistently excellent.

23 avril 2024
Avis spontané
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Réponse de Photospecialist

Thank you so much for the nice compliment, I wish you lots of fun with it!

Noté 4 sur 5 étoiles

Slow to deliver but ok

I bought from this company based solely on the price.
Now after 12 days I had not heard anything or given any tracking information. Then I was advised by UPS that my item would be delivered in 2 hours !
Sure enough it arrived in its original Epson box packaging. I suspect that the company does not hold stock itself but orders from the manufacturers when they receive an order. This possibly explains the delay in sending things out. Give them a 4 as the lack of communication causes unnecessary stress otherwise they’re fine.

19 avril 2024
Avis spontané
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Réponse de Photospecialist

Thanks for the review, we do have a lot of items in stock, but we ship from the Netherlands. This can sometimes cause a bit more delay than we would like. It is also possible that the item purchased is in 1 of our shops. In that case, it still needs to be picked up. Sorry it took a little longer. I hope you enjoy your order.

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