Pinnaclecarradios Avis 46

Tried to refund head unit and sent multiple emails and I have been completely ignored after waiting days for a reply. If you send a separate email asking for help you get an instant reply.

Excellent service very satisfied. Happy to shop here again.

The team was very professional and handy. They fixed my problems in my 2005 Toyota Corolla. After they fixed all the problems, the customer services was excellent. Highly recommended.

The head unit for our Landcruiser 200 is wonderful and works really well now that we have finally worked out the installation. However it would have been extremely helpful if we had received detailed instructions on installation and how to use the unit when we first received our head unit. Of course we referred to several youtube channels etc. for instructions - that was not as easy as it sounds but eventually (after much longer than the "easy to install" comment) we managed to work our way through it although it was quite a difficult procedure and took the best part of a weekend. The product seems so far to be good and works well but again - it would be helpful if instructions on the use of the unit were included. The 'How to Use manual' on a website (when you can actually find it!!!) is somewhat helpful but not really thorough.

Great head units. Took a little to sort out settings and Had to get another wiring loom but after a few calls and messages it was sorted

Small family company was able to address any issues we had.

Awesome product and service!

Fantastic! I picked up a new headunit to replace the horrible factory one in my father-in-laws 2018 Nissan Qashqai. Following all the videos team, removal and installation was a breeze. The new headunit is so much better (how do people do without carplay?). I had a minor question and Andrew replied in minutes on a weekend.

Highly recommended.

Great product and customer support. Product works as expected and I’ve had no problems with it over the month I’ve used it. Very responsive and helpful team! Would recommend!

The team at pinnacle was amazing. Especially Tony and his service. Thank you!

Great quality, easy to install and great customer service 👌🏽

Fantastic service. Quick response and solved the minor programming issue straight away!

Terrible customer service, my dad purchased a CarPlay system which was received and is faulty, we have tried contacting the company via email and phone call on many occasions without any resolution on the matter. We are requesting a full refund due to receiving a faulty unit which we are entitled to under consumer law. They are now avoiding our emails and saying they will contact us via phone call but then never do. I wouldn’t recommend this business as we are now a lot of money out of pocket and still have a faulty CarPlay unit. Extremely disappointing.

My unit is going well. The service and advice received over email is great too. Losing 1 star as they sent me the wrong unit initially (twice I beleive) and I had to wait, but they rectified it and even offered me a free external mic for the trouble. I'd buy from here again. Unit still going strong 2 years in.

Jacob was really helpful with after sales support, plug and play harness fits like a DREAM

Great product worked very well, Jacob specifically assisted and supported very well with installment over the phone.

Bought a head-unit in December, fascia didn't fit, no big deal, contacted them and the lady on the service hotline tried to be as helpful as she could but from there we were send multiple wrong fascia's until the 4th one (received in February) finally fit. Microphone quality was terrible (even with the optional, external microphone) We asked for a refund in multiple emails which was ignored at first and then referred to their Website stating, once installed there is no refund. But how are you meant to find out if the product works as described without installing it?!?
Customer-service went stale and completely ghosted us until I reached out to mulitple review sites like this one to voice our story.

The Manager, Andrew then contacted us promising to fix our issues but only if I remove the bad reviews first. Couple more back and forth and, credit where credit is due to Andrew, after upgrading us to the next better model that he had promised us to make up for our bad experience, we now have a pretty good functioning head-unit with good call quality.

Still only 4 Star review due to the hassle, ghosting, time, stress and effort it took to finally get there, Product is good but Pinnacle Car radios definitely has some improving to do on their customer service.

Bought a head unit with surround to fit my 2013 Landcruiser 200 series
The good - the surround fit and head unit looks really nice.
The bad -
Arrived in a normal Aus post box with bubble wrap. Looked very sus for something that was supposedly new.
Could not get the Toyota OEM camera to work with the unit despite their claims on the website.
Their solution for support was to pay upfront $400 and take it to one of their installers. I live in regional WA and installer is in Perth. This was not going to work.
The chat bot “Jacob” only suggested locating a pink wire on a random Toyota plug as the reverse trigger wire. Never said which cable this trigger had to connect to on their harness. Bloody hopeless.
Now they are ghosting me and not responding to messages etc.
hate to think how they handle warranty claims.
Local car audio place quickly identifies the problem as two missing Aeropro cables.
Cost all up including their time $150
Update: Reviews work - good communication from their management, refund of unused parts completed, promised refund of cost by local audio specialist to get Landcruiser OEM camera working.

The head unit is awesome! It works perfectly! Andrew the Pinnacle installer was knowledgeable and very quick and efficient installing the head unit. Would highly recommend for any older Lexus IS250 non sat nav replacement

Has anybody got a phone number for this company? They won’t reply to emails and won’t exchange the incorrect unit they sent out.

I had a problem with the base level unit for my car, so I rang the support line and received very good help and was advised to upgrade for $100 more and the technician even ran back to double check the current unit could be used. We upgraded and with the video supplied and his advice we fitted and have a very good unit was an amazing reversing camera, which he included for free just for the trouble we were having.
In short it’s a good unit with great instructions and excellent support. Very happy.