Pinnaclecarradios Avis 46

Sent the headunit without the accessories. Paid for installation through the company, only to be told he is 90 minute drive from my house. Paid him an extra $100 to come to me, only for him to have to return a week later to finish the job once the missing parts were sent. Installer was great and follow up communication with Anthony was fantastic and a resolution was reached that we are all happy with. Headunit looks great in the car.

Works fast and very helpful

I encountered some issues with my head unit. But the Pinnacle Car Radios support team were very quick to respond and very helpful in figuring how to solve the problem and sending me a new head unit to replace the faulty one. The actual head unit itself is very good quality and works well with my car while being easy to install myself. Would buy from them again.

I placed an order on 13 December for a BMW head unit with paid installation, totalling $1,499.96. Shortly after ordering, I was offered an installation appointment. I was then later advised that the unit was not ready due to manufacturing delays, despite the installation having already been discussed and a date proposed.

Over time, I received inconsistent information regarding whether the unit was ready, still being manufactured, or available for installation. Due to these inconsistencies, the length of time involved, and similar experiences I later became aware of from other customers, I lost confidence in proceeding with the purchase.

I cancelled the order before any installation took place and before accepting the goods, and requested a full refund. This request was refused unless a 30% “stocking fee” was retained, despite no service being provided.

The communication that followed was extremely disappointing. Rather than addressing my concerns professionally, I was accused of acting unlawfully and warned against pursuing a chargeback or contacting Fair Trading. I found the tone and content of these messages inappropriate and intimidating.

This was not a case of changing my mind lightly, it was the result of conflicting information, extended delays, and how the situation was ultimately handled.

I would strongly encourage anyone considering this business to carefully document all communication and be aware of how refund requests are treated.

One of the most horrific experiences I’ve had with a business. I was sent the wrong harness despite sending photos of my dashboard, car make and model and photos of the back of the existing head unit. It took weeks of going back and forth with no resolution. There is no way to speak to someone in person and they refused every attempt at a refund. They blocked me from their social media because I left a negative review and messaged me to say my review was “damaging”. They only care about how they look.

At no point prior to opening a PayPal dispute was a refund offered. The dispute was opened after multiple attempts to resolve the issue and request a refund were unsuccessful.

Had a flawless experience dealing with andrew for my car system upgrade. On time, as per price and quality of work was really good.

Excellent service. Promptly answers questions. Good products.

Pinnacle radios have installed 2 head units on 2 seperate cars for me. Very reliable and excellent service would recommend to anyone.

I got my head unit changed and reverse camera installed. It was done professionally, quickly and without any faults. It’s perfect. They hare honest, honourable and provide the highest quality.

Have had Andrew service 2 of my vehicles now, professional everytime, took time to explain my options and helped integrate the inbuilt controls in my car to control the head unit. Will continue to recommend him to friends and family.

Andrew installed my unit a few years ago. Still works great

Stellar service. Got it done same day, no problems. Andrew was also very friendly

Amazing service and the screen is really clear, would recommend to anyone looking to get a new screen for their car. Going to get one for my missus’s car next week.

Easiest experience ever. Transparent, reasonable, and easy to work with. Best quality products with very good pricing. Updated both of my cars and im very happy with the product and service

Great product and servicing. Would highly recommend. Pinnacle went above and beyond to help us, thank you for all your work.

Trustworthy, excellent pricing and transparent from start to finish. The owner was timely, professional and even gave me a discount! I highly recommend! Finally, an honest business in Sydney that does this sort of work.

I have used Pinnacle car radios twice now, they have delivered both times doing an exceptional job. Highly recommend to anyone wanting to upgrade their car radios.

Fantastic service. Simple instructions and easy to navigate. Highly recommend.