After some initial problems with our original order, I can honestly say we are delighted with both the products and the customer service. It is rare these days to find a company that deals with issu... Voir plus
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We have made multiple orders and been totally satisfied with all planters, their feet and liners. The metal containers are smart, substantial and are offered in a range of appealing colours. It is... Voir plus
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I purchased 2 x 60cm sq zinc planters, and I’m delighted with them. Its so hard to find large planters that are simple and attractive, these are perfect. One was damaged by DHL, I contacted Planters,... Voir plus
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A wide choice of garden containers with different materials, shapes, colours and price range. Am delighted with my large, black, cube, galvanised zinc planters. Light weight so easily moved about (e... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Coordonnées de contact
25 Albury Close, RG30 1BD, Reading, Royaume-Uni
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,3
Excellent
317 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Awful product quality
Ordered bamboo planters and they arrived looking nothing like the image, covered in cracks, poorly put together.
Contacted them abs fair play, they got 2 replacements sent quickly.
The replacements were even worse though. Misshapen, bent with nothing fitting together properly.
£200 for a product worth about £10. Seems like the service is good but product quality is abysmal.
25 août 2026
Avis spontané
Réponse de Planters.co.uk
Dear Alfie,
Thank you for leaving your review, and please accept my sincere apologies that the quality of the planters you received fell so far short of acceptable standards.
This is certainly not the level of craftsmanship or quality we strive to provide. We take feedback regarding product defects very seriously, and we are already reviewing this product line with our suppliers and quality control team.
I understand our customer care team has been in touch to resolve this for you with a full refund, and I have also emailed you personally to make amends.
Kind regards,
Mateusz Golda
Managing Director
Good quality planters
Good quality planters, very well priced and delivered quickly. Would definitely use this company again.
6 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
It’s wonderful to hear that you’re pleased with the quality and value of your new planters, and I'm glad we could get them to you so quickly. We truly appreciate your support and look forward to helping you with your next project!
Kind Regards,
Thomas
Customer Success Manager
A gorgeous
A gorgeous, sleek addition to the garden! The height is perfect for creating visual depth, and the zinc galvanised build feels incredibly high quality. It looks exactly like the photos and provides a premium look for a reasonable price. 5 stars!
1 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Nida,
It is wonderful to hear how much you are enjoying your new planter! We are so glad that the quality and style hit the mark for your space and that it arrived just as you expected. Thank you for choosing us to help elevate your garden.
Kind Regards,
Thomas
Customer Success Manager
This is my second order of planters as…
This is my second order of planters as decided I wanted more in the garden. The first order had delays through DHL but the second delivery also came through DHL and was completely opposite and went very smoothly, was quick and efficient, no problems what so ever this time. Customer services were great on my first order and kept me in the loop
25 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Carol,
It’s so wonderful to hear that you’re enjoying your new planters enough to come back for more! I’m really pleased that your latest delivery arrived so quickly and smoothly this time around. I’m also glad our team could keep you well-informed during your first experience; thank you for your patience with the initial shipping delays, as we are always working to improve the reliability of our delivery partners. Enjoy getting everything set up in your garden!
Kind Regards,
Thomas
Customer Success Manager
High quality planters and quick delivery
25 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Ian and Donna,
Thanks so much for the kind words! We’re thrilled to hear that you’re happy with the quality of your new planters and that they reached you so quickly. We hope they look fantastic in your space!
Kind Regards,
Thomas
Customer Success Manager
Planters? What planters?
I've had very poor service from Planters.
I ordered 2 green zinc Galvanised Trough Planters on 9th July for £240. When I ordered, the item was expected to be shipped within 1-2 days. I had no update, until I emailed on the 20th July to be told the item was out of stock, with new stock due to be arriving in August (although no set date could be given). I informed them I was happy to wait for it to come back in stock, rather than cancel my order.
Then on the 31st July my order was cancelled with no explanation. I emailed again to ask what the reason for cancelling was and I was told again the item was out of stock. I replied to complain about the lack of communication and was told on the 9th August that it would be escalated to a manger. I have again had no response until I emailed yesterday (24/08) asking for an update, to be told 'I can see new stock of the item is available', with no acknowledgement of my complaint or any update on this. To add insult to injury, I've checked again and there is still no stock of this item despite that email! Why am I chasing constantly for updates!?
I'm really infuriated by the lack of customer service and it has put me off using Planters again, despite the fact that I really like the zinc planters they offer!!
UPDATE: Planters has been in touch to rectify the situation. My planters are now due to be delivered in September when they come back in stock again. I have updated my rating, dependent on the planters arriving.
FURTHER UPDATE: WOW, I'm thoroughly unimpressed. My order that I have waited patiently for again, has been cancelled. Again, no communication. Imagine waiting since JULY to still have received no planters, having been through multiple orders and having paid and been refunded for the planters numerous times. I gave them the benefit of the doubt, but I will absolutely not be ordering from this company again. AVOID.
For reference, my order/invoice numbers are below, before I get another stock response:
#PL11347 and invoice #D1181
9 juillet 2026
Avis spontané
Réponse de Planters.co.uk
Hello,
Thank you for sharing your feedback with us, and please accept our sincere apologies that your recent experience fell well short of the standards you should expect from Planters.
We work hard to provide a strong service to all our customers, and individual cases where things go wrong are taken very seriously and used to learn and improve.
Unfortunately, we have been unable to identify your account or order from the information available on this review. Please could you reach out to us directly with your order reference, so I can personally investigate what happened with your planters and ensure this is put right for you.
Kind regards,
Mateusz Golda
Managing Director
I had a critical deadline that I needed…
I had a critical deadline that I needed the planters within. First of all I liaised with someone on email called Hazel whom I thought was a person but turned out to be a robot. You should make that COMPLETELY clear. It’s totally misleading and gives a false sense of security. Then I was told by people in customer service the planters would be dispatched the day I paid if I paid before 12 noon plus I would get a text on the morning confirming time of delivery. Neither of these things happened which meant I paid for them and they didn’t arrive in time. Now they are saying I have to pay to have the couriered back because within your terms and conditions you haven’t broken your own rules. However, you did not do what you told me you would do and it was only because you said they would be dispatched that day and I’d get a text allowing me to plan that I bought the planters. So I bought them under force pretences and I think you should pay for the cost of my returning them.
13 août 2026
Avis spontané
Réponse de Planters.co.uk
Dear Henrietta,
Thank you for sharing your feedback with us. I am very sorry to hear that your experience fell short of the standards we aim to provide, particularly regarding our automated messaging and the communication surrounding your delivery.
We strive to be entirely clear with our customers about how our communication channels work, and I will be reviewing how we present our support assistants. We also expect our dispatch and courier notifications to be completely reliable, and I am sorry that this did not happen in your case.
We work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve.
As we have been unable to fully locate your specific account details from the information available so far, could I kindly ask you to reach out to us directly so I can personally investigate your order and ensure we reach a fair resolution for you?
Kind regards,
Mateusz Golda
Managing Director
Okay so I was not going to do a review…
Okay so I was not going to do a review but the saga continues. Ordered 2 x1.8m planters with the trellis for both. Order arrived less 3 parts. Contacted customer services who where very helpful as the parcel which arrived was all burst and had lost loads of screws and 2 wheel missing. This was reordered abd arrived. However it took several weeks for the other parts to arrive. When they did. The planter was severally warped abd took quite a bit to assembled. The trellis I had to screw most of it back on as it was off the supports which had been broken at the factory when screwing together. Just a very poor setup and poor products for what we paid. I'm shocked at this company and so annoyed between DX parcels losing 3 items and the conditwhich every item has arrived in. Who cares it's only £600.never again
22 août 2026
Avis spontané
Réponse de Planters.co.uk
Dear Eileen,
Thank you for sharing your feedback with us, and please accept my sincere apologies that your order fell well short of the standards we aim to provide.
This is certainly not the level of service or product quality we expect, particularly regarding the condition of the items upon arrival and the courier issues you experienced. We take feedback of this nature very seriously and are addressing these points with our warehouse and delivery teams.
I have emailed you personally to discuss how we can make amends.
Kind regards,
Mateusz Golda
Managing Director
Generally very helpful on ‘phone and…
Generally very helpful on ‘phone and prompt delivery .
Sad could only order 2 left of product - wanted 3 - and keep having to check when next in stock .
Not a major problem!
5 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Anne,
Thanks so much for the kind words about our team and the quick delivery. I’m sorry that we couldn't get you that third item this time around; thank you for sharing that frustration with us, as we’re always looking for ways to better manage our stock levels and make things easier for you. We really appreciate your patience and hope to have everything back in stock for you very soon.
Kind Regards,
Thomas
Customer Success Manager
Would be 5 star if one of the pots…
Would be 5 star if one of the pots hadn’t arrived broken. But 5he company was quick to replace, so we now have two pots which work and look very good/well
17 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Annie,
It’s great to hear that you’re happy with how your new pots look in your space! I’m so glad our team could get those replacements out to you quickly. Thank you for your feedback regarding the initial issue; we have taken that on board to help improve our service for the future. We hope you enjoy them for a long time to come.
Kind Regards,
Thomas
Customer Success Manager
Planters - excellent customer service
Planters as a company have been very good. The pots I ordered are lovely and exactly as expected. The delivery however was not too good - not the fault of Planters though. Their customer service was excellent, chasing up non delivered items in a very professional and friendly manner. I would definitely recommend.
12 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
Thank you so much for the kind words! I’m delighted to hear that you are happy with your new pots and that our team was able to provide the support you needed. I’m sorry to hear that the delivery didn't go as smoothly as planned; we really appreciate you bringing this to our attention so we can keep improving our shipping experience. We truly value your recommendation and look forward to helping you again in the future.
Kind Regards,
Thomas
Customer Success Manager
Absolute cowboy company …
Absolute cowboy company …. Save your money …
Bought and paid for a liner and 200cm planter .
Recieved the e mail advising out for delivery , stayed in all day (self employed ) no delivery even tracker advised it’s on its way..advised planters the next morning… no apology at all not interested … asked for a full refund and had a straight forward response … your money will be back in 5-7 days …. Shite after service , POOR customer service…shop elsewhere .
18 août 2026
Avis spontané
Réponse de Planters.co.uk
Hello,
Thank you for sharing your feedback with us. I am genuinely sorry to hear that your experience fell short of expectations, particularly regarding the delivery issue and the manner in which your enquiry was handled.
This is certainly not the standard of service we aim to provide, and I would like to look into what happened here so we can address it with our team.
Unfortunately, as we have not been able to identify an account or order matching the details provided in your review, I would encourage you to reach out to us directly so we can locate your details and put things right.
Kind regards,
Mateusz Golda
Managing Director
It would have been 5 for the product…
It would have been 5 for the product but whilst they continue to use DHL as their courier I would not reorder. The delivery got lost in DHL system and no human to help you. Round and round in circles. Planters did chase DHL and eventually it got delivered. The product itself was fantastic. Planters. I urge you to change courier, you are losing business because of their incompetence.
17 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
Thank you so much for sharing your thoughts with us. We are really pleased to hear that you are happy with the quality of your new planters, but I am very sorry to hear about the frustration you experienced with the delivery process. We truly value your feedback regarding our courier choice, and we have taken your comments on board to help us improve our service moving forward. We appreciate your patience in getting this sorted and hope you enjoy your purchase.
Kind Regards,
Thomas
Customer Success Manager
Terrible customer service
I am now very concerned about this company I have been trying to contact about an order I placed 3 days ago ago for an update of when my delivery would be made . Phoning them was hopeless as I was listening for ages to a piece of music , countless calls for up to 5 minutes or more. Many emails and no response !
I’m hoping I have not been scammed
17 août 2026
Avis spontané
Réponse de Planters.co.uk
Hello,
Thank you for sharing your feedback, and I am very sorry to hear about your recent experience trying to get in touch with us.
This is certainly not the standard of service we aim to provide, and I regret that your emails and calls were not answered as quickly as they should have been. We take our responsibilities to our customers very seriously and work hard to ensure we are responsive and reliable.
Because your review does not include your order details or contact information, we have been unable to identify your account in our systems. Please could you reach out to us directly with your order number or full details so I can personally look into this for you and ensure your order is on track.
Kind regards,
Mateusz Golda
Managing Director
The Good, the Bad.
First off, I must say that the product is fantastic. Good price the liner is great. There were good choices regarding size and colour and easy to use your web site.
On the down side the delivery was terrible. 1-2 working days for £8. I needed this as a present allowed 4 days and nothing. It would seem it was a DHL issue. I had to drive 30minutes to collect it 8 days after the order was placed not any real help from Planters. I was going to return it as I had made alternative present arrangements, but as I said the product is good. All this has dramatically increased my expenditure for what was a well priced product. Just beware of delivery times quoted and you should be happy with your purchase.
6 août 2026
Avis spontané
Réponse de Planters.co.uk
Dear Gavin,
Thank you for taking the time to leave your feedback. We are very pleased to hear that you love the product, the price, and our website, but we are genuinely sorry to learn about your experience with the delivery and the inconvenience this caused.
While this was handled via DHL, we hold ourselves to a much higher standard and regret that our support did not provide the help you needed during the process. We take delivery performance very seriously and are addressing this with our courier partners to ensure better reliability for our customers in the future.
As we have been unable to fully verify your account details from the information on your review, please feel free to reach out to our team directly so we can make this right for you.
Kind regards,
Mateusz Golda
Managing Director
The whole experience has been hopeless
The whole experience has been hopeless. I ordered 2 planters and chose to pay using ApplePay button. This immediately took the money (£140) and added a £49 delivery charge which I thought was too much. I immediately cancelled the order but was told it had already shipped (at around 8pm on a Sunday night!). I was told the delivery charge would not be refunded and I would have to pay for return delivery. Clearly they lied as I got confirmation that it had shipped 24 hours later. I told them to contact the delivery company but they claimed they couldn’t for some reason. I returned home 2 days later to find them dumped in the middle of my drive on a pallet with absolutely no contact from the delivery company. Luckily i paid with Amex who confirmed I had taken all reasonable steps and have withheld payment
13 août 2026
Avis spontané
Réponse de Planters.co.uk
Hello,
Thank you for taking the time to share your feedback with us. I am sorry to hear that your experience with our delivery and customer service fell short of your expectations.
We’re very sorry to hear that you were unable to cancel your order and apologise for any inconvenience this may have caused.
Unfortunately, once an order has left our premises, we are unable to cancel or amend it. We also understand that pallet deliveries can be inconvenient; however, these are made on a kerbside delivery basis only, meaning our delivery drivers are unable to take the pallet inside the property.
We’re sorry that your experience did not meet your expectations and appreciate your understanding regarding our delivery and cancellation policy
Kind regards,
Woven wood Team
Extremely disappointed..,,
I ordered four planters from Planters UK at a cost of £832.94. The website stated a three-day delivery, but after two weeks they still had not arrived. When I contacted the company to chase the order, I was told that the planters were actually out of stock and would not be available for another five weeks.
I therefore cancelled the order and was assured that I would receive a full refund. However, I received only a partial refund of £232.97, with no explanation as to why the remaining £599.97 had not been refunded.
Despite sending numerous emails, I received no response. Then, unexpectedly, the planters arrived. By this point, I had already purchased replacement planters from another supplier, which are now in situ.
I am still trying to obtain the outstanding £599.97 refund, but I cannot seem to get anyone to resolve the matter. I have called several times, only to be told that the person dealing with my order is not in the office.
I am now left in limbo, still waiting for money that is rightfully owed to me for goods I had cancelled.
This has been an extremely frustrating and disappointing experience. I deeply regret ordering from Planters UK and, based on my experience so far, I have very little confidence that I will ever receive my full refund. I would strongly advise others to think carefully before ordering from this company.
13 août 2026
Avis spontané
Réponse de Planters.co.uk
Dear Sandie,
Thank you for sharing your feedback, and please accept our sincere apologies that your experience fell short of the high standards we strive to maintain.
This is certainly not the level of service we aim to provide, and we take matters like this very seriously. We have been working with you directly to resolve the collection of your items and finalise your remaining refund.
I have emailed you personally to ensure this is fully resolved for you.
Kind regards,
Mateusz Golda
Managing Director
Non Delivery
I am writing this at a time when I still don’t know if I have been scammed. Over 250.00 has been taken for 2 planters I ordered but between Planters Co UK and DHL they haven’t been received. This was acknowledged at the 7.99 postage was refunded ! But not the cost of the planters. Despite emails and ‘escalation to managers’ I am still not sure of the position
6 août 2026
Avis spontané
Réponse de Planters.co.uk
Hello Sarah,
Thank you for sharing your review with us. I am sincerely sorry to hear that your experience has fallen short of the standards we aim to provide.
We work hard to provide a strong service to all our customers, and individual cases where something goes wrong are taken seriously and used to learn and improve.
Unfortunately, we have been unable to fully identify your account or trace an active conversation from the information currently available to us. Please reach out to our support team with your order details so we can investigate this immediately and work towards a resolution for you. I will personally ensure this is handled for you.
Kind regards,
Mateusz Golda
Managing Director
Only one downside!
Lovely items and arrived quickly. Only downside is putting them together. I should have checked but assumed they would be ready built! My fault!
10 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi Sian,
It’s great to hear that you’re happy with your new items and that they reached you so quickly. I’m sorry to hear that the assembly took a bit more effort than you were expecting, but thank you for your feedback—we've taken it on board to help improve our guidance for future customers. We hope you’re enjoying them now that they’re all set up!
Kind Regards,
Thomas
Customer Success Manager
Wow what fantastic quality
Wow what fantastic quality, look even better in real life - can’t wait to have them built into the wall. Very quick delivery, thrilled.
4 août 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
Thank you so much for the kind words! It’s wonderful to hear that you’re happy with the quality of your order and that everything arrived so quickly. We can’t wait to see how they look once they're incorporated into your wall project—it sounds like a fantastic plan. Enjoy!
Kind Regards,
Thomas
Customer Success Manager
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