After some initial problems with our original order, I can honestly say we are delighted with both the products and the customer service. It is rare these days to find a company that deals with issu... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We have made multiple orders and been totally satisfied with all planters, their feet and liners. The metal containers are smart, substantial and are offered in a range of appealing colours. It is... Voir plus
L'entreprise a répondu
Purchased two galvalused square planters 50x 50 & 40x40 love how they look next to each other, quick delivery well pachaged will definetely buy more in the future
L'entreprise a répondu
I purchased 2 x 60cm sq zinc planters, and I’m delighted with them. Its so hard to find large planters that are simple and attractive, these are perfect. One was damaged by DHL, I contacted Planters,... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Coordonnées de contact
25 Albury Close, RG30 1BD, Reading, Royaume-Uni
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,3
Excellent
316 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
A lovely wooden planter made and…
A lovely wooden planter made and delivered as described: good quality and precise measurment.
12 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Zlatan,
It’s wonderful to hear that you’re happy with the quality and measurements of your new planter! We take great pride in making sure everything arrives exactly as expected, so I’m really glad we hit the mark for you. Thank you so much for sharing your experience.
Kind Regards,
Thomas
Customer Success Manager
Great company
I’m delighted with my bronze coloured planters. Great size, solid construction and a fabric liner which fitted beautifully. They came in good time and were well packed. Good quality and good value. I would use this company again
25 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Michelle,
It’s so lovely to hear that you’re happy with your new planters! We're thrilled that they arrived safely and that you're pleased with the quality and fit. Thank you so much for your kind words—we can't wait to help you out again in the future!
Kind Regards,
Thomas
Customer Success Manager
The galvanised patio planters
The galvanised patio planters I ordered were exactly as described and arrived when promised.
They are very well made and finished and the liners fit perfectly.
Excellent value.
18 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Ray,
It’s so great to hear that your new planters arrived on time and that they’re exactly what you were looking for. We take a lot of pride in the quality and finish of our pieces, so I’m thrilled you’re happy with the fit and the value.
Thanks for sharing your experience!
Kind Regards,
Thomas
Customer Success Manager
Planter is great quality, arrived quickly
Planter arrived quickly in great condition. It looked exactly like the photos and was sturdier than I expected. Great quality. It was so good I bought a second one! Once planted up it looked stunning!
2 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Diane,
It’s wonderful to hear that your new planter arrived quickly and was exactly what you were hoping for. I’m so glad to hear the quality exceeded your expectations—it’s great to know it looks stunning now that it’s all set up, and we are thrilled you enjoyed it enough to pick up a second one! Thank you so much for sharing your experience.
Kind Regards,
Thomas
Customer Success Manager
The planters are lovely (rose-gold)
The planters are lovely (rose-gold) and look great. Well protected in packing and just as shown on website. Gave 4 stars because of a slight delay with delivery but very satisfied with Planters.
22 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Chris,
It’s so lovely to hear that you’re enjoying your new planters! We’re thrilled that they arrived safely and look just as good in person as they do online.
We’re sorry that the delivery took a little longer than expected, and we really appreciate you bringing that to our attention—we've taken your feedback on board as we look for ways to improve our shipping times. Thanks again for your support!
Kind Regards,
Thomas
Customer Success Manager
A Quality product,well finished and of…
A Quality product,well finished and of good build quality.They arrived well packaged and with no damage,delivery time was v quick so overall very pleased and l will definately be ordering more soon.
15 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Philip,
It’s wonderful to hear how pleased you are with the quality of your order and that everything reached you safely and quickly. We’re so glad you're happy with how it turned out, and we can’t wait to have you back for more!
Kind Regards,
Thomas
Customer Success Manager
Unable to deliver undamaged items
Our order of multiple planters arrived damaged and so two replacements were sent out. These also arrived damaged. We were then offered a discount, which we accepted begrudgingly as we were then tired of the whole saga. The delivery service was atrocious and the items were very poorly packaged. I wouldn't order again. The planters themselves were OK but of low quality.
UPDATE: since the response, I have not seen any email, so am left quite dissatisfied by the whole experience. The discount offered was pathetic given the terrible service provided.
4 juin 2026
Avis spontané
Réponse de Planters.co.uk
Dear Matthew,
Thank you for your review. Please accept my sincere apologies that your experience with us fell so far short of the standards we hold ourselves to.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual feedback like this very seriously. Following your comments, I have personally initiated a review of our packaging protocols for this specific product range and have raised the delivery issues with our courier partners to ensure this does not happen again.
I have emailed you personally to discuss this further and make amends for the frustration caused.
Kind regards,
Mateusz Golda
Managing Director
Four days later nothing has happened
I believed from the website this item was in stock. I paid my money, then .... nothing. No status update, nothing.
22 juin 2026
Avis spontané
Réponse de Planters.co.uk
Dear George,
Thank you for your review. I would like to offer my sincere apologies that your experience fell short of the standards we aim to provide.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual feedback like this seriously. We are currently reviewing our internal stock-syncing processes and communication protocols to ensure customers are notified much faster if an item becomes unavailable.
I have emailed you personally to discuss this further and make amends.
Kind regards,
Mateusz Golda
Managing Director
Very quick delivery
Very quick delivery, tall elegant planter just what I wanted for my garden, highly recommended.
18 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Jackie,
Thanks so much for the kind words! I’m delighted to hear that the planter arrived quickly and fits perfectly in your garden space. It's always a pleasure to hear that our pieces have found such a lovely home. Enjoy your new addition!
Kind Regards,
Thomas
Customer Success Manager
Great well crafted metal planters
Great well crafted metal planters, were already constructed, well packaged and speedily posted. I liked them so much I ordered more but different sizes and colour
23 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Diane,
It’s so wonderful to hear that you’re pleased with your new planters! We’re thrilled you loved the quality and packaging enough to come back for more. Thank you for choosing us for your garden project, and we can’t wait for your next delivery to arrive.
Kind Regards,
Thomas
Customer Success Manager
The planters arrived quickly and were…
The planters arrived quickly and were as described. Look good.
11 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Susan, it's wonderful to hear your new planters arrived so quickly! We're so pleased they were exactly what you were looking for and that they look great now they've arrived. Thank you for sharing your experience with us.
Kind Regards,
Thomas
Customer Success Manager
So far very happy with my purchase!
So far very happy with my purchase. Metal planters were well packaged and arrived quickly. Hoping that these metal planters last longer than my wooden ones.
16 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Bridget,
It’s great to hear that your new planters arrived quickly and in perfect condition. We’re so glad you’re happy with your purchase so far! We definitely hope they offer the durability you're looking for compared to wooden alternatives, and we've taken your feedback on board to help us continue improving our products.
Kind Regards,
Thomas
Customer Success Manager
Excellent service
Excellent service. Really happy with my planters. Fast delivery too!
1 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Emma,
It’s lovely to hear that you’re enjoying your new planters! We’re so glad we could get your order to you quickly and provide the kind of service you deserve. Thanks for taking the time to share your experience with us.
Kind Regards,
Thomas
Customer Success Manager
Refund due to out of stock but great customer service.
Had issues with one of the product being refunded due to lack of stock, which was frustrating. But after contact with the company the situation was resolved. The companies customer service is very good with the response to my complaint swift and sincere and have made a further order.
17 juin 2026
Avis spontané
Réponse de Planters.co.uk
Dear James,
Thank you for your feedback, and please accept my sincere apologies that your experience fell short of the standards we hold ourselves to.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual cases where we have missed the mark very seriously. I have looked into the stock discrepancy you mentioned and am addressing the communication failure regarding your refund and the return of the additional items.
I have emailed you personally this morning to resolve this matter and make amends for the frustration caused.
Kind regards,
Mateusz Golda
Managing Director
A really nice functional planter
A really nice functional planter , well packed and delivered on time .
What more can I say !!
11 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Paul,
It’s great to hear that your new planter arrived safely and on schedule! We’re so glad you’re pleased with it and really appreciate you taking a moment to share your experience with us.
Kind Regards,
Thomas
Customer Success Manager
Brought 5 galvanised large planters
Brought 5 galvanised large planters. Easy to navigate website, fast and efficient delivery and well packaged. Look elegant and stylish now planted up against a long dreary retaining wall which lacked colour. Now a green haven and looking forward to it flowering and giving us great pleasure. Lots of compliments too. Would not hesitate to buy more and recommend. After doing some homework, I found these only cost £6 more than the comparable plastic product from another retailer, which lacked in style. So well worth the small amount more for something with a little more substance.
13 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Claire, thank you so much for sharing your experience! It's lovely to hear how your new planters have transformed that retaining wall into a stylish green haven—it sounds like a beautiful change. We're glad the ordering and delivery process went smoothly for you, and it’s great to know you're already receiving compliments on the new look. It’s also heartening to hear that you feel the quality was well worth the investment compared to other options. We truly appreciate the recommendation and hope you enjoy the garden as it continues to grow and flower!
Kind Regards,
Thomas
Customer Success Manager
The first planter I ordered didn't…
The first planter I ordered didn't arrive, However on contacting the company they were swift to resolve the issue to my satisfaction which was great. Planter is a lovely colour and seems well made
15 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Caroline,
Thank you for sharing your experience! I’m so glad our team could step in and resolve the delivery issue for you quickly. It’s wonderful to hear that you’re happy with the quality and color of your new planter. We really appreciate your feedback regarding the initial shipment, and we've taken it on board to help improve our service.
Kind Regards,
Thomas
Customer Success Manager
Website easy and very good to follow
Website easy and very good to follow. Communication regarding delivery date was good. In fact it was everything I wanted from on line shopping.
8 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Jill, it’s wonderful to hear that you had such a seamless experience shopping with us. We’re so glad the website was easy to navigate and that our delivery updates kept you in the loop. Knowing we could provide exactly what you were looking for from an online shop really makes our day!
Kind Regards,
Thomas
Customer Success Manager
Great website and quality materials
Great website, easy to use, with helpful information, such as how many litres a planter holds, and illustrative details for measurements.
Product was great quality, purchased a large Zinc Galvanised Trough, came with made to measure quality liner so non of that hassle cutting material to size.
Delivery as scheduled.
15 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Kim,
Thanks so much for the lovely feedback! We're delighted you found our website easy to navigate and that the specific details helped you find exactly what you needed. It’s great to hear you're pleased with the quality of your new planter and that the custom liner made setup a bit easier. We're glad everything arrived on schedule, too!
Kind Regards,
Thomas
Customer Success Manager
The planters were delivered to the…
The planters were delivered to the wrong address. Your staff were very helpful in helping me locate the goods. DHL were useless.
6 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Robert,
I’m so glad to hear our team was able to help you get everything sorted out. We really value being there for our customers when things don't go perfectly. I am sorry for the trouble you had with the delivery, though. Thank you for your feedback, we've taken it on board to help improve our service and our courier partnerships.
Kind Regards,
Thomas
Customer Success Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.