Ease of ordering fairly quick delivery, purchased a 1.2 metre long planter checked straight after delivery some small areas of paint off on the top corner folded edges one piece in the bag superglued... Voir plus
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Lisez les avis des autres
We have made multiple orders and been totally satisfied with all planters, their feet and liners. The metal containers are smart, substantial and are offered in a range of appealing colours. It is... Voir plus
L'entreprise a répondu
After some initial problems with our original order, I can honestly say we are delighted with both the products and the customer service. It is rare these days to find a company that deals with issu... Voir plus
L'entreprise a répondu
A wide choice of garden containers with different materials, shapes, colours and price range. Am delighted with my large, black, cube, galvanised zinc planters. Light weight so easily moved about (e... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Welcome to PLANTERS.CO.UK, your go-to destination for premium planters that blend style, functionality, and sustainability. We are passionate about helping you create beautiful, thriving green spaces—whether in your home, garden, or office. At PLANTERS.CO.UK, we believe that every plant deserves the perfect home. Our mission is to provide high-quality planters that cater to every style and space, making it easy for you to bring nature into your life. Our vast collection features contemporary, classic, and unique designs to suit any aesthetic. Your satisfaction is our priority. We’re here to help you find the perfect planters - We don’t just sell planters; we inspire you to transform your spaces into lush, vibrant oases.
Coordonnées de contact
25 Albury Close, RG30 1BD, Reading, Royaume-Uni
- 0118 315 1220
- support@planters.co.uk
- planters.co.uk
4,3
Excellent
319 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great website and quality materials
Great website, easy to use, with helpful information, such as how many litres a planter holds, and illustrative details for measurements.
Product was great quality, purchased a large Zinc Galvanised Trough, came with made to measure quality liner so non of that hassle cutting material to size.
Delivery as scheduled.
15 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Kim,
Thanks so much for the lovely feedback! We're delighted you found our website easy to navigate and that the specific details helped you find exactly what you needed. It’s great to hear you're pleased with the quality of your new planter and that the custom liner made setup a bit easier. We're glad everything arrived on schedule, too!
Kind Regards,
Thomas
Customer Success Manager
The planters were delivered to the…
The planters were delivered to the wrong address. Your staff were very helpful in helping me locate the goods. DHL were useless.
6 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Robert,
I’m so glad to hear our team was able to help you get everything sorted out. We really value being there for our customers when things don't go perfectly. I am sorry for the trouble you had with the delivery, though. Thank you for your feedback, we've taken it on board to help improve our service and our courier partnerships.
Kind Regards,
Thomas
Customer Success Manager
Good quality product at reasonable price
4 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Joanne, thank you so much for the kind words! We’re delighted to hear that you’re pleased with the quality and value of your recent order. It’s always our goal to provide great items at a fair price, so it’s wonderful to know we hit the mark for you.
Kind Regards,
Thomas
Customer Success Manager
Great product service.
5 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Ben,
Thanks so much for the kind words! We’re thrilled to hear you had a great experience with your order and our service. Enjoy your new items!
Kind Regards,
Thomas
Customer Success Manager
Large planter was just what we were…
Large planter was just what we were looking for.
Looks great with colourful perennials and bought to replace a dull large pampas grass!
Website really easy to use.
Fast efficient service and delivery.
Would recommend.
1 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Mrs Dodes,
It's wonderful to hear that your new planter was exactly what you were looking for! It sounds like the colourful perennials are a lovely change from the pampas grass, and we're so glad our website and delivery service made the process smooth for you. Thank you for the kind recommendation!
Kind Regards,
Thomas
Customer Success Manager
Tall planters
Tall planters. Delivered quickly within two days.
Good product with separate internal planter.
Could be improved by additional of adjustable feet for levelling on uneven surfaces.
29 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
Thanks for sharing your feedback with us! We're glad to hear your order arrived so quickly and that you're happy with the quality of your new planters. It’s also great to know the internal inserts are proving useful. We really appreciate your suggestion regarding the adjustable feet, and we’ve taken this on board as we look for ways to improve our products. Thanks again for your review!
Kind Regards,
Thomas
Customer Success Manager
Poor customer service
My whole experience with this company has been a disaster. I ordered a metal planter at the end of April on the understanding it would be delivered within one working day.
After a week had elapsed no delivery so I emailed the company. They sent me an email saying they would find out what had happened, but each time I had to chase. Eventually they told me the order had been lost in transit and they would send out a replacement.
Then Another email from them to say that the item was no longer in stock but they could supply one in a different colour which I agreed to.
This item arrived within a few days. However, the frame that the trough sits on on wheels, was rusted on each corner, absolutely appalling.
I emailed again to tell them of the problem and sent photos as proof and despite their receipt email saying they would reply within one working day, nothing was heard from them for several more days.
After chasing again I then got an email to say sorry for the delay and they were sending out a replacement frame, no apology for the rusty frame!
Six days later and still no frame so I emailed again on the 1st of June. No reply received so on the 4th June I emailed again to say still no delivery and still no reply to my latest email.
It is now the end of another week and I have no reply from the company and no delivery.
I have been very patient seeing as I originally ordered about five weeks ago but my patience has now run out and I have given up all hope of receiving the replacement frame so the existing one I have no doubt after a while will be completely rusty and I will have paid well over £200 for an unusable item. This is by far the worst company I have ever had the misfortune to order from. Unbelievably poor contact and customer service if you can even call it that.
Since posting the above review, I have heard back from Planters with an apology and an offer to resolve the situation which I have accepted.
Thank you for finally sorting this.
5 juin 2026
Avis spontané
Réponse de Planters.co.uk
Dear Christine,
Thank you for your feedback, and please accept my sincere apologies that your experience has fallen so far short of the standards we hold ourselves to.
We work hard to provide a strong service to all our customers, as our broader Trustpilot rating reflects, and we take individual cases where we have failed to meet these standards very seriously. I am currently investigating the delays regarding your replacement parts and have raised this with our warehouse team to ensure our quality control processes are strictly followed.
I have emailed you personally to address these issues and reach a resolution for you.
Kind regards,
Mateusz Golda
Managing Director
Cubed and Trough Zinc Planters
I ordered 4 cubed and 1 trough planter of the zinc material. They were a black finish. They exceeded my expectations. The finish and sleek look will bring a modern feel to my garden. They were also packaged and delivered with care. I will be ordering more in the near future to complete my garden project. Thanks
5 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Akash,
It’s so good to hear that your new planters exceeded your expectations! We’re thrilled that the sleek, modern look is going to be the perfect addition to your garden. It’s also great to know our team took such care with the packaging and delivery. We can’t wait to help you out again when you're ready to finish off your project!
Kind Regards,
Thomas
Customer Success Manager
Great product and excellent customer…
Great product and excellent customer service after the two large planters I bought arrived damaged in transit. Replacements sent out the next day with follow up email. Outstanding.
4 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Julie,
We're so pleased to hear you're happy with your new planters. We were sorry to learn they didn't arrive in perfect condition initially, but we're glad our team could get those replacements sorted for you so quickly. Thank you for sharing your feedback about the transit issue, as we've taken it on board to help improve our service. We really appreciate your kind words!
Kind Regards,
Thomas
Customer Success Manager
We are delighted with our planters
We are delighted with our planters! Great quality and smooth delivery. They now adorn our florist shop front as part of our flower display. Very happy with our first shopping experience with planters.co.uk
5 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Victoria, thank you so much for your kind words! We’re delighted to hear that your new planters have found a home at your florist shop—they must look wonderful as part of your display. It’s great to know that everything arrived safely and that you had such a positive first experience ordering with us.
Kind Regards,
Thomas
Customer Success Manager
Very well priced
Very well priced. Delivery no issue. Easy to assemble and looks stunning. Thank you
1 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi John,
Thanks so much for sharing your experience with us! We’re delighted to hear that everything arrived smoothly and that you’re happy with the value of your order. It’s wonderful to know it was easy to put together and that you're loving how it looks now that it's all set up. We really appreciate your kind words!
Kind Regards,
Thomas
Customer Success Manager
Galvanised zinc tall planter
Galvanised zinc range of planters a great alternative to stone options. Very smart and robust, in a good range of sizes. I was looking for a number of tall slim planters, but bought tall wide one instead. Planting insert is a good depth and zinc also, not plastic. Heavy item but delivered undamaged. Very good value for money.
28 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Mark,
Thanks for sharing your thoughts on your new planters. It’s great to hear that they’re a sturdy, stylish alternative to stone and that you were impressed with the quality of the materials used. We're also glad they arrived in perfect condition and offer the value you were looking for. We appreciate your feedback regarding the specific sizes you were searching for, and we've taken this on board to help us improve our range in the future.
Kind Regards,
Thomas
Customer Success Manager
Excellent
Ordered to white planters on Sunday afternoon, delivered on Tuesday. Exactly what we wanted, well packaged and good value.
2 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Martin,
Thanks so much for sharing your experience. We’re delighted to hear your order arrived so quickly and that the new planters were exactly what you were looking for. It’s great to know you’re happy with the value and the care we take with our packaging, too!
Kind Regards,
Thomas
Customer Success Manager
Well made planter
Well made planter. Quick delivery and so good I ordered another!
1 juin 2026
Avis spontané
Réponse de Planters.co.uk
Hi Michael, thank you so much for the kind words! We're thrilled to hear you're pleased with the quality of your new planter and that it reached you so quickly. Knowing you've already placed a second order is the best feedback we could ask for!
Kind Regards,
Thomas
Customer Success Manager
Ordering of planters was very easy
Ordering of planters was very easy. Planters are well made and value for money. Despatched and delivered within a few days.
DHL delivered and left out of sight at rear of property.
27 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
It’s great to hear that the ordering process was so smooth and that your new planters arrived quickly. We're delighted you're happy with the quality and value of the items, and it's good to know the delivery team took care to leave your order in a safe spot. Thank you for sharing your experience!
Kind Regards,
Thomas
Customer Success Manager
3xplanters purchased and absolutely…
3xplanters purchased and absolutely love them! Fantastic company, great communication, fast delivery. Each planter was well wrapped. Thank you I would definitely shop with you again.
30 avril 2026
Avis spontané
Réponse de Planters.co.uk
Hi Alana,
We’re so happy to hear how much you love your new planters! It’s great to know they arrived quickly and safely. Thank you for the kind words about our service—we really appreciate your support and look forward to welcoming you back soon.
Kind Regards,
Thomas
Customer Success Manager
The planter arrived very quickly
The planter arrived very quickly, looks great and is of very high quality.
22 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Marc,
Thanks so much for sharing your experience! We're delighted to hear that your new planter arrived promptly and that you're impressed with both its look and quality. It’s always great to know when our products meet expectations.
Kind Regards,
Thomas
Customer Success Manager
Modern black planters
Great metre long modern black planters. Product as described and delivered on time. Would buy again.
21 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Mrs Kurtz,
Thanks so much for the kind words! It’s great to hear that your new planters arrived right on time and were exactly what you were looking for. We really appreciate your support and look forward to seeing you again soon.
Kind Regards,
Thomas
Customer Success Manager
Exactly the planters I was after
Exactly the planters I was after, good choice of colours. Easy to order. Delivered on time
and in perfect condition. Will order again when they have stock in the smaller sizes
26 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi Lisa,
It’s lovely to hear that your new planters were exactly what you were looking for! We’re so glad you enjoyed the range of colors and that everything arrived safely and on time. Thank you for your feedback regarding the smaller sizes; we’ve taken it on board to help improve our stock availability. We look forward to seeing you again soon!
Kind Regards,
Thomas
Customer Success Manager
We ordered a copper planter it was…
We ordered a copper planter it was delivered within the time frame and very pleased.
Would definitely recommend
14 mai 2026
Avis spontané
Réponse de Planters.co.uk
Hi,
Thanks so much for your review. We’re delighted to hear that your new planter arrived right on schedule and that you’re so pleased with it. We really appreciate the recommendation and hope you enjoy your new purchase!
Kind Regards,
Thomas
Customer Success Manager
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