Ordered Engineered black plastic for use outdoors. The ordering process was extremely simple including the sample. Sample arrived within 2 days and the final order arrived within 3 days via UPS.... Voir plus
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Lisez les avis des autres
I broke a glass garden table top and decided plastic would be better. I googled plastic sheets and several suppliers came up but only you allowed precise measurements. I ordered 3 sheets for minimum... Voir plus
Excellent customer service.I received damage item and company straight away send me replacement. As I order panel for window air conditioning unit Hannah was guided me through how to measure as hole... Voir plus
L'entreprise a répondu
Really good to have the customer support for getting the best fit and solution for my air conditioning unit. Tara and Sean were ace in helping me with any enquiries over the plastic sheet. Delivery... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
PlasticSheetsShops is here for makers and professionals who want to move forward with custom-cut plastics. With in-house production, practical advice and fast, reliable delivery, we turn ideas into practical, reproducible custom work. You make it, we make it possible.
Coordonnées de contact
Royaume-Uni
- plasticsheetsshop.co.uk
4,2
Bien
378 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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I only gave this one star because I had…
I only gave this one star because I had to.
I have no idea what the plastic is like because it has not been delivered. We have waited in all day for it.
UPS are lying that it has been delivered.
10 juin 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Sandy,
Thank you for your feedback. We sincerely apologize for the inconvenience you’ve experienced with the delivery of your order. It is frustrating to wait for a package that doesn’t arrive as expected.
We understand that UPS has indicated the package was delivered, and we would like to investigate this matter further to locate your order.
Could you please contact our customer service team directly at info@plasticsheetsshop.co.uk with your order number? We will check the delivery status and work to resolve this issue promptly for you.
Again, we are very sorry for this inconvenience and appreciate your patience. We look forward to resolving this for you quickly.
Kind regards,
Tara
Perfect shopping experience
A really good shop.
I made an order from the plastic sheet shop for a custom plastic sheet. Unfortunately when it arrived it was broken in the corner. I got in contact with customer service and they were nothing but helpful polite and wanted to resolve the issue.
They sent me another sheet out the next day, which arrived the following week in perfect condition. And the sheet itself is really good quality and exactly what I needed. On top of this they sent me a post card to apologise for my experience!
Honestly 5* company! Not often nowadays you get customer service experience like this!
23 mai 2024
Avis spontané
Great experience
First time using this company. Great product easy to order. Arrived on time
Well packaged, would definitely use again and will recommend to friends and family.
26 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Angela,
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that your first time using our company was a positive one. It’s great to know that you found our product easy to order and that it arrived on time.
We truly appreciate your recommendation to your friends and family and look forward to serving you again in the future.
If you have any questions or need further assistance, please don’t hesitate to reach out.
Kind regards,
Tara
Website clear and user friendly
Website clear and user friendly, my order was cut to size expertly and nicely finished on cut edges, packaging strong and protective and the delivery swift.
A great company 👍.
29 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Leonard,
Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that you found our website clear and user-friendly. We’re also glad to know that our packaging, along with our swift delivery, met your expectations.
Your kind words about our company truly mean a lot to us. We look forward to serving you again in the future. If you have any further feedback or need assistance, please don’t hesitate to reach out.
Kind regards,
Tara
I have not used this company…
I have not used this company (Plasticsheetsshop Ltd) but after reading negative reviews I checked the UK Companies House website. The Unaudited Financial statements for the year ended 31st December 2023 show on page 3 that the average number of employees for the year and the prior year was "NIL".....the monetary figures shown do not indicate a trading company of any significance........the shareholders are a chap and a company from the Netherlands with a UK registered office but a place of business in the Netherlands ...... "go figure" as the USA saying goes
28 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear John,
Thank you for sharing your concerns. We take all feedback seriously and strive to address any issues our customers may have.
We understand your hesitation given the information you found on the UK Companies House website. Plasticsheetsshop Ltd operates as a web shop of a larger European entity, and our business model involves offering resources across various locations, which might not always reflect traditional company structures.
Our focus is on delivering quality products and excellent customer service, and we assure you that our trading activities and customer satisfaction are our top priorities. If you have any specific questions or need further information, please feel free to contact our customer service team. We would be happy to provide more details and clarify any misunderstandings.
We hope this provides some reassurance and encourages you to consider giving us a chance.
Kind regards,
Tara
Most Unhelpfull
Don't bother to order unless you want a simple rectangular/oblong shape. Or you will need a degree in AutoCAD........
14 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Ravinder,
Thank you for sharing your feedback about your recent experience with us. We apologize for any frustration you encountered while trying to create your desired shape on our website.
We understand how important it is to have the right tools for customization. To address your concern, we would like to clarify that while our product pages offer various tools and shape options, some specific shapes may not be achievable through these options alone.
For more complex or unique shapes, we recommend creating a DXF file and uploading it to our site. We suggest using Onshape, a powerful and user-friendly tool, for this purpose. We have detailed instructions available on our website to help you through the process of creating and uploading your DXF file.
If you have any further questions or need assistance with the process, please do not hesitate to contact our customer support team at info@plasticsheetsshop.co.uk. We are here to help ensure you have a smooth and satisfying experience with us.
Kind regards,
Tara
Product is excellent
Product is excellent. Very happy with it. And delivery far faster than I expected. Only issue is the tool for designing the sheet and getting the cut-out on the right place was rather more confusing than I thought necessary. On the whole, really good.
16 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Colin,
Thank you for your positive review and for taking the time to share your experience! We're thrilled to hear that you're very happy with the product and that the delivery exceeded your expectations.
We apologize for any confusion caused by the tool for designing the sheet and getting the cut-out right. Your feedback is invaluable, and we'll work on making the design process more intuitive.
We hope to serve you again in the future. If you need any assistance or have further suggestions, please don't hesitate to reach out.
Kind regards,
Sean
On line issues finally resolved
I had real issues with adding cutting information on line, but it was finally resolved. Product arrived promptly and cutting is accurate and overall product is good.
8 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear James,
Thank you for your review and for sharing your experience with us. We apologize for the initial issues you faced with adding cutting information online, but we are pleased to hear that it was resolved and that you are satisfied with the product.
It’s great to know that your order arrived promptly and that the cutting was accurate. Your feedback is incredibly valuable to us as we continuously strive to improve our services. We appreciate your patience and understanding, and we’re delighted that you are happy with the overall product.
If you have any further suggestions or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again.
Kind regards,
Sean
High quality plastic sheet
High quality plastic sheet, perfectly cut to size and delivered on time. Top rating
15 mai 2024
Avis spontané
Insufficient Packaging
Arrived fine, but I have worked with acrylic a lot and know how vulnerable it is to impact, and yet despite it being quite long, it was only in one cardboard wrapping and no “Fragile “ labels were attached. Am amazed it arrived safely.
14 mai 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Robin,
Thank you for your review and for bringing this to our attention. We’re glad to hear that your order arrived safely.
Sustainable packaging is essential for us, but we always ensure that your products remain safe. Our packaging has been rigorously tested to protect even the most delicate items. Your feedback is invaluable, and we continuously strive for improvement.
We will review our packaging procedures to ensure that all items are adequately protected and appropriately labeled in the future. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Kind regards,
Tara
Great place to get your acrylic sheets
I’ve ordered from here a few times now and the acrylic is great quality and the website is so easy to navigate through, making it a breeze when placing the order. One of the acrylic sheets I ordered arrived damaged during delivery, but after notifying the customer service team I received a new one only a few days later. They were really quick to solve my problem and made sure I’m a happy customer. Definitely recommend ordering from here for any projects!
7 mai 2024
Avis spontané
easy to order good product
easy to order good product and delivered on time excellent alround
2 mai 2024
Avis spontané
The tape and clips took ages to come
The tape and clips took ages to come
The acrylic was a bit broken on one corner
Why couldn’t they post the tape and clips
I’m sure it would have been much quicker
I’ve just ordered 4more sheets of acrylic l hope they aren’t a bit damaged on the corners
30 mars 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Kenneth,
Thank you for taking the time to leave us feedback.
If you notice any damage on the products you receive, please be sure to always get in touch as we will happily resolve this for you!
We pride ourselves on delivering high quality products, so we always wish to be informed of any issues to ensure that you have a better experience with us.
Regardless, we will take your feedback on board for future.
Please get in touch for any further issues or queries.
Kind regards,
Tara
Package never arrived.
Was at work when delivered was sent a picture of the package in somebody else’s porch. I don’t even have a porch. I know this is the courier’s fault but it’s how your customer service have been that has lead to the review. I phoned and of course agreed to sent pictures as proof which I did. Phoned back 3 days later as hadn’t heard anything. Was told to send again which I did as they were having trouble locating it. Phoned back next day and they looked at the pictures and agreed it had been delivered to wrong address,was told it had been sent to head office and as soon as they approved they would remake order. Heard nothing phone late next day was told that would follow up again but head office had not approved the reorder yet. Phoned next day and still no approval yet. So I’ve now asked for a refund. It’s been 7 days since it should have been delivered. I have phoned 6 times and emailed twice. I shouldn’t be this hard. Hoping my refund want take too long but I’m not holding my breath.
12 avril 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Jennifer,
Thank you for taking the time to review our web shop.
Let me start by apologising for the experience you have had with our couriers, which I'm delighted to say has been resolved.
We understand that our couriers processes can be slow at times and we are working with the courier to see how we can speed these processes up as things can go wrong from time to time.
If you have any further queries or feedback, please do contact us on info@plasticsheetsshop.co.uk.
Kind regards,
Tara
Damaged item replaced quickly and efficiently
When our order arrived it was damaged. We told Customer Services and a new order was despatched quickly and efficiently. This one arrived without damage. Excellent service!
2 avril 2024
Avis spontané
first order
Great communication from start to finish,good price fast delivery cut to exact size ! Highly recommend
4 avril 2024
Avis spontané
Absolutely fantastic customer service
Absolutely fantastic customer service. Very helpful throughout, from queries before ordering, right through to customer support on delivery. Highly recommended.
25 mars 2024
Avis spontané
customer service awful
The incorrect thickness was sent which can happen , however there customer service is awful
12 mars 2024
Avis spontané
Réponse de Plasticsheetsshop
Dear Pascal,
Thank you for your review.
We have contacted you in regards to your order to kindly request the further information required.
Unfortunately we have not yet received a response to this, but once we have the information required, we will ensure that your claim is processed.
For any issues such as this, we will always work to offer a suitable resolution.
Please contact us back on info@plasticsheetsshop.co.uk to discuss this further.
Kind regards,
Tara
Easy to order.
Easy to order.
Sizing / cutting info very clear.
Fast delivery of parts I needed very well packed.
30 janvier 2024
Avis spontané
Superb quality products and dispatched…
Superb quality products and dispatched quickly. There was a problem with my order, which was corrected immediately and without hassle. Would definitely recommend and thank you very much! 👍🏻
16 février 2024
Avis spontané
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