3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now. New price, new sticks. Absolute no matc... Voir plus
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Lisez les avis des autres
Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription disc... Voir plus
L'entreprise a répondu
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% s... Voir plus
L'entreprise a répondu
Stopped by Stafford Services and was greeted by possibly the most attractive human being on Earth selling Ploom. The transaction was smoother than I thought possible—effortless, efficient, and hon... Voir plus
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À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom X Advanced heats tobacco instead of burning it. It's a unique combination of authentic taste, refined Heat Flow technology, and personalised style – all coming together to deliver heated tobacco pleasure. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website, Ploom Lounges and our Ploom Accredited Retailers.
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The new sticks are disaster
3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now.
New price, new sticks. Absolute no match(using amber). New ones are less flavored but stronger(despite visibly having less tobacco). The new tap at the bottom does not do any good - more easy to plug the stick backwards.
The taste in my mouth after smoking is awful.
Think this maybe is the sign for me to quit ...
21 avril 2026
Avis spontané
Réponse : Ploom UK
Hello ST,
Thank you for taking the time to share your detailed feedback with us.
We’re sorry to hear that your recent experience with the new sticks hasn’t met your expectations, especially after being with Ploom for over three years.
We’d really like to learn more about your experience, particularly regarding the flavor, strength, and design changes you mentioned. Your feedback is important in helping us improve, and we’ll be reaching out shortly to see how we can better support you.
Wishing you a good day,
Panagiota @ The Ploom Team
Really impressed with both the products…
Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription discount makes it even better, and support is very responsive
24 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Henry,
Thanks so much for taking the time to share your experience with us! We’re really glad to hear that you are enjoying both the Evo sticks and the Ploom devices, and that the subscription discount and support have added to your experience.
We’ll be sure to pass your kind words on to the Ploom Care Team so they know to keep up the great work.
Enjoy every moment with Ploom, thank you for being with us!
Have a great day,
Panagiota @ The Ploom Team
Ease of access
Ease of access, easy to order also speedy delivery, always happy to help if you have any queries.
23 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Sheila,
Thanks so much for taking the time to leave a review! We’re really glad to hear that ordering was easy, delivery was speedy, and our team was happy to help with any questions.
We’ll be sure to pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Great Customer Service…
The contact with Ploom customer service is always a joy. The team are friendly and quick to provide an answer/resolution.
18 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Rivett,
Thanks so much for taking the time to share your experience with us, it really means a lot! We’re so glad to hear that our customer service team has been friendly and quick to help.
We’ll be sure to pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Réponse : Ploom UK
Hello Vincent,
Thanks so much for taking the time to share your feedback!
We're really happy to hear that you're enjoying your Ploom experience and that it’s made such a positive difference for you.
Have a great day,
Panagiota @ The Ploom Team
The product is perfect and reasonably…
The product is perfect and reasonably priced
22 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Tariq,
Thanks so much for taking the time to share your feedback! We're really happy to hear that you're enjoying your Ploom experience and finding the product great value.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Réponse : Ploom UK
Hello Virgilijus,
The Ploom team really appreciate your feedback. It's great to hear that you had a positive experience with our service and next day delivery.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Great products and service
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% saving with subscription and staff very helpful if there is a query.
6 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Sarah,
Thanks so much for taking the time to leave a review! We’re really glad to hear you’re enjoying your Ploom experience, from the variety of Evo sticks and colourful devices to the helpful support from our team.
Enjoy every moment with Ploom, thank you for being with us!
Have a great day,
Panagiota @ The Ploom Team
I've been using Evo for about 2 years…
I've been using Evo for about 2 years with no issues until recently.
Not only have the price risen but the taste has changed on my usual flavours I've noticed it and my partner has when in same room and that was never the case.
I have switched to a filled pod type and not only the taste is far nicer there is no smell and by far cheaper per day plus they do lower nicotine content to 0% if you want to quit.
4 mars 2026
Avis spontané
Réponse : Ploom UK
Hello Timothy,
Thanks for getting in touch and sharing your experience with us.
We’re sorry to hear that your Ploom experience did not meet your expectations, especially after using Evo for such a long time.
We would like to discuss this with you to better understand what may have changed. One of our Ploom advisors will be in touch shortly to see how we can improve your experience.
Have a great day,
Panagiota @ The Ploom Team
PLOOM IS A SCAM COMPANY
This company took my money in November. Provided no product and is now ghosting me by email. My suggestion is to run fast from this company.
They are total garbage. Dishonest, liars and provide no customer service. This cost me money - SAVE YOURSELF!!!!
28 novembre 2025
Avis spontané
Réponse : Ploom UK
Hello Valerie,
Thank you for taking the time to leave your review.
We regret that your experience with Ploom did not meet your expectations. We would like to discuss this matter with you to understand what went wrong.
As this page is managed by our UK team, we will ensure this is reviewed accordingly. One of our Ploom advisors will be in contact shortly to see how we can improve your experience.
Kind regards,
Panagiota @ The Ploom Team - UK
Poor Service and devices
After several weeks of trying to obtain a refund for a faulty device, I feel compelled to share my experience.
The product itself was extremely difficult to use. The sticks would not heat properly or function in the way described. Inserting them either required force, which damaged the stick, or resulted in the device failing to recognise them at all. Overall, it felt poorly designed and unreliable. Compared with other heated tobacco devices on the market, it is a very poor alternative.
What has been even more frustrating is the customer service. Instead of providing clear return instructions, I have received numerous emails that appear to delay and complicate the process. Each response asks for yet more information rather than simply issuing the details required to return the faulty item and process a refund. The repeated back-and-forth has felt like procrastination rather than resolution.
In contrast, competitors such as IQOS offer products that function as intended, alongside efficient delivery and far superior customer service.
Based on my experience, I would strongly advise others to avoid this product and consider more reliable heated tobacco alternatives.
1 janvier 2026
Avis spontané
Réponse : Ploom UK
Hi PR,
Thanks for taking the time to leave us your review.
We are sorry to hear that you have experienced issues with your device and with the return and refund process. We always want our customers to have the best experience. We will be in touch shortly to discuss this in more detail and find a solution.
Have a great day,
Panagiota @ The Ploom Team
I’ve been using Ploom for over a year…
I’ve been using Ploom for over a year now. I only like certain flavours after trying most of them. Ordering online is simple and delivery is very fast. There’s lots of choice in flavours and accessorises too
19 février 2026
Avis spontané
Réponse : Ploom UK
Hi Marcus,
Thanks so much for taking the time to leave a review! We’re really glad to hear you’ve been enjoying your Ploom experience for over a year now! It’s great that you’ve found your favourite flavours and that ordering and delivery have been smooth for you.
If there’s ever anything we can do to make your experience even better, just let us know.
All the best,
Panagiota @ The Ploom Team
A little slow but a positive outcome.
After receiving the ploom as a Christmas gift purchased not from the Ploom online shop I had an issue with the device it wasnt faulty so i never returned it to the store. so contacted them as it is their product and was asked ro return to them. Although I waited almost 6 weeks I was offered a £30 high st vouchers which covered the device and sticks.
8 février 2026
Avis spontané
Réponse : Ploom UK
Hi Nicola,
Thanks for taking the time to leave us your review.
We’re really sorry to hear that your experience with Ploom wasn’t a positive one. We’d like to look into this further and understand what may have gone wrong. One of our Ploom advisors will be in touch as soon as possible to see how we can help and improve your experience.
Have a great day,
Panagiota @ The Ploom Team
The only thing that has helped me give…
The only thing that has helped me give up smoking,my experience has been extremely good, delivery was on time, easy to order on a really good website.
17 décembre 2025
Avis spontané
Réponse : Ploom UK
Hello Lyn,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
All the best,
Panagiota @ The Ploom Team
Ploom uses great tech in its devices…
Ploom uses great tech in its devices and the tobacco sticks are great, too! All this top quality for superb value - this is what makes Ploom so good - great quality - great prices. Thank you, Ploom
28 décembre 2025
Avis spontané
Réponse : Ploom UK
Hi Scott,
Thank you so much for your review!
We’re thrilled to hear you’re loving the tech in our devices and the tobacco sticks. It’s great to know the quality and value are hitting the mark.
We hope you keep enjoying your Ploom experience to the fullest!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
Problem solved within 24 hours
very efficient when you have a problem they respond quickly and solve it you don't get meaningless questions it deserves 5 stars
23 décembre 2025
Avis spontané
Réponse : Ploom UK
Hi Marian,
Thanks so much for sharing your experience!
We’re so happy to hear your issue was solved quickly and smoothly. We’ll be sure to share your kind words with the Ploom Care Team, they’ll be thrilled!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
3 years with Ploom and I'm happy.
I've used Ploom for 3 years now and my experience has been good. Communication excellent, prompt delivery and no let-downs.
21 décembre 2025
Avis spontané
Réponse : Ploom UK
Hi Robert,
Thanks so much for your feedback, we really appreciate it!
We hope you keep enjoying your Ploom experience.
All the best,
Panagiota @ The Ploom Team
Ploom/EVO just works, last longer, feels real
Ploom/EVO just works, last longer, tastes real, yet feels like i am sucking for air after first couple of drags/puffs.
Fills the gap left by cigarette, have tired Tan, Bronze and Green Option, Tan and Bronze feel great only the first couple of drags and then it's like nothing but air.
Given the choice between IQOS and Ploom, I might go for Ploom again and that's only due to lack of options.
Fast Delveiry too
10 novembre 2025
Avis spontané
Réponse : Ploom UK
Hi Jayesh,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your feedback on the flavour and airflow too, if there is anything we can do to make your experience better, please let us know.
All the best,
Panagiota @ The Ploom Team
I’ve tried many other types of…
I’ve tried many other types of cigarette substitutions, including vapes. I came across eco sticks and thought I’d give them a try. I’d stopped smoking but had many urges to start again. Eco sticks helped with those urges. Not only are they saving me a lot of money but if I get an urge for a cigarette that I cannot overcome an eco sticks helped suffices.
16 novembre 2025
Avis spontané
Réponse : Ploom UK
Hey Kathy,
Thank you so much for sharing your experience, the Ploom team really appreciate your feedback!
We’re really glad to hear that Ploom has been helping you with those urges and that you’re enjoying the experience.
All the best,
Panagiota @ The Ploom Team
Always a pleasure dealing with Ploom :)…
Always a pleasure dealing with Ploom :) my order literally arrives the next day. Amazing service
12 novembre 2025
Avis spontané
Réponse : Ploom UK
Hi Cindy,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience even better, please let us know.
All the best,
Panagiota @ The Ploom Team
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