Ploom UK Avis 

1 253
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The Aura is a great step forward, it draws better than my original model, the adjustable heating range is perfect, I tend to leave it on the 5min setting which is relaxed and accurate. The new Ruby fl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Been using ploom for 17 months now and have 3 of the old shape devices I do not like the shape of the new one, but since they changed the sticks I now have to snip a section off the bottom filter... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

It’s good, but the shape of the pre-Aura Ploom devices solicited far fewer wisecracks from friends about it looking like a vibrator or dildo. The new shaped device feels more feminine, I think I prefe... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de tabac

À propos de Ploom UK

Écrit par l'entreprise

Ploom AURA is designed to elevate your heated tobacco experience. Combining authentic tobacco taste with personalised heating modes and a sleek, modern design, it offers a satisfying experience tailored to your preferences. These products are not risk-free and are addictive. For adult use only.

Delivery included on orders over £10

SHOP NOW PLOOM CLUB REFER A FRIEND

12 month warranty

Register your device to qualify

In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website and our Ploom Accredited Retailers.

Coordonnées de contact

3,9

Bien

TrustScore 4 sur 5

1 k avis

5 étoiles
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Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

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3,9

Tous les avis

(1 253)

55 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

As a smoker of some 40 years I was…

As a smoker of some 40 years I was looking for an alternative that is cheaper, less antisocial yet without losing the feeling of having had a cigarette. Ploom has not disappointed and I intend to keep on using it as a truly viable alternative.

19 août 2025
Avis spontané
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Réponse de Ploom UK

Hi Hester,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Achilleas @ The Ploom Team

Noté 1 sur 5 étoiles

Disappointed really

Disappointed really. First one was faulty, so was sent a replacement which arrived quickly. Sticks don't have much tobacco in them. Half way through a smoke it cuts out. Restarting it is pretty useless. Another thing, I burnt my lips and tongue. Sorry, but wouldn't recommend this product to anyone. The replacement I received is faulty as well, it won't charge up. Overall totally useless. A pure pile of shite. Don't buy this item!!!!

4 août 2025
Avis spontané
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Réponse de Ploom UK

Hi Mr. Parker,

Thanks for your feedback.

We’re sorry that Ploom didn’t match your expectations.

We will be in touch as we would love to know what we can do better.

Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Panagiota @ The Ploom Team

Noté 1 sur 5 étoiles

Żadna alternatywa dla papierosów

Żadna alternatywa dla papierosów. Smak nijaki

8 août 2025
Avis spontané
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Réponse de Ploom UK

Hi Aa,

Thanks for your feedback.

Sorry to hear that you did not enjoy our EVO tobacco sticks.
Did you know that we have a wide selection of different flavours to choose from? Please visit ploom.co.uk to find out more.

If you need any support, feel free to contact a Ploom Advisor on ploom.co.uk or call 0800 876 6594.

Please note: The Polish market uses a different website:
https://www.ploom.pl/pl.

Panagiota @ The Ploom Team

Noté 5 sur 5 étoiles

Big shoutout to Eleni from the customer…

Big shoutout to Eleni from the customer service department. What a lovely and happy lady. Super thorough with the issue I am experiencing and very helpful. Sorry for sneezing throughout our conversation. I am definitely not allergic to you.

29 juillet 2025
Avis spontané
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Réponse de Ploom UK

Hi Jeanette,

Thanks for sharing your experience with us.

We will pass this on to the Ploom Care Team to let them know to keep up the great work.

Panagiota @ The Ploom Team

Noté 1 sur 5 étoiles

Ploom promotion ongoing in Serbia

Ploom promotion ongoing in Serbia, was presented with the offer that didn't reflect the bill. I contacted customer support the same day for clarification, even called, but it’s been a month and I still haven’t received a response. Already took necessary steps to consult lawyer

25 juin 2025
Avis spontané
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Réponse de Ploom UK

Hi Jasmina,

Thanks for your feedback, we’re really sorry to hear about your experience.

Please note that this page is for the UK market, and unfortunately, we don’t have access to customer service cases from Serbia.
We recommend checking your spam or junk folder in case the Serbian team has already replied.
Alternatively, you can try reaching out to them directly via their official website: https://www.ploom.rs/sr.

If you'd prefer, you can also respond to the Trustpilot information request linked to your review, we’d be happy to pass your details on to the Serbian team and ask them to get back in touch.

Be assured your concerns are being taken seriously, and we hope this gets resolved soon.

All the best,
Panagiota @ The Ploom Team

Noté 1 sur 5 étoiles

Straszna tandeta urządzenie przestało…

Straszna tandeta urządzenie przestało działać po trzech dniach użytkowania nie można naładować cały czas mruga białe światło.porażka nigdy więcej tego nie kupię!!!!

15 juillet 2025
Avis spontané
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Réponse de Ploom UK

Hi Mariusz,

Thanks for sharing your experience — we’re sorry to hear about the trouble you’ve had with the device.

We’re currently looking into this and will come back to you shortly with more detail.

Just a quick note: it looks like your review was posted on our UK Trustpilot page. If you're based in another country, we recommend reaching out to the local Ploom team so they can support you directly.

Thanks for your patience,
Panagiota @ The Ploom Team

Noté 1 sur 5 étoiles

Changed flavour cheap ingredients

They have recently changed the ingredients of the purple option they now taste vile and barely release vapor after about 5 puffs... I have decided to quit...
First the price increase then the use of cheaper ingredients they should of left well alone

Fri 20th june - Just for further info before the ingredient change It was such a good product I have been using them for over 2 years and it did help me overcome my heavy 15 Yr plus cigarette addiction the purple option was the ONLY decent one I have tried all the other flavours and they were horrid had a very nasty herby taste to them and the smell was even worse but the purple option saved me I am devastated that the company has taken this route u will see on the packing they have added the warning of new blend I just don't understand outside of sheer greed why they just did not leave the most popular and palatable flavour alone ... I have managed to get my hands on 8 more boxes from one of their shop vendors of the old stock so thankfully I will get a chance to ween myself off on my terms ... as the new ingredient change is not an option for me it just makes me frustrated and feeling sick ... I hope this company do the right thing and change it back for future customers but I won't be going back after this ... and I assume they have done this watered down puff restriction change for other flavours

15 juin 2025
Avis spontané
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Réponse de Ploom UK

Hi Jo,

Thanks for your feedback.
Sorry to hear that you did not enjoy EVO Purple Option flavour.
We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Panagiota @ The Ploom Team"

Noté 5 sur 5 étoiles

Glad I gave it a try!

After using iqos for several years I was very sceptical about Ploom,but I'm so glad I gave it a chance because it is so much better in my opinion. The taste is better, the price is better and it lasts a lot longer than terea. Ploom X advanced is a lovely looking little device. Perfect

24 avril 2025
Avis spontané
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Réponse de Ploom UK

Hi Miss Andzelika,

The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom!

Panagiota @ The Ploom Team

Noté 3 sur 5 étoiles

New direction?

It's a pity Ploom doesn't get its act together and release a worthy competitor to IQOS. There is a huge market out there who I'm very sure would leap at the chance to dump the over-hyped but downgraded 'iluma' and move over to the less-expensive Ploom (myself included!). It's clear that a heated blade (or rod) is the ONLY effective way to replicate the smoking experience - both in terms of taste and session-time. Now IQOS itself has abandoned its own bladed heaters (and degraded user-experience in doing so), there is a massive opportunity for Ploom to step into the space left. Both with a device and sticks.

I've had the Ploom Advanced for several months and it goes mostly unused. It's like a promising product which was brought to market before it was really ready. Come on Ploom - it's all out there waiting for you... with the right solution :)

28 mars 2025
Avis spontané
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Réponse de Ploom UK

Hi Peter,

Thank you for your feedback.
We appreciate you taking the time to share your thoughts. At Ploom, we are always aiming to improve our products to better meet the needs of our consumers. We’re currently looking into your suggestions and will come back to you with more details as soon as possible.
Thank you for your patience.

Marinos @ The Ploom Team

Noté 3 sur 5 étoiles

Unfortunately not for my wife.

Unfortunately not for my wife.
She has been trying to give up smoking and doing really well using vapes but every now and again resorts to the odd cigarette.
We thought these would be a good replacement for both.
But alas they just make her cough terribly, much worse than either cigarettes or vapes.
The product itself seems to work well and is well made.
It is definitely a nice idea and the tobacco sticks are just like normal cigarettes but smaller, seems a really good replacement for Normal Cigarettes

1 mars 2025
Avis spontané
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Réponse de Ploom UK

Dear Sir,

Thank you for reaching out and sharing your feedback.

We are truly sorry to hear that your wife’s experience with Ploom didn’t meet her expectations. We would love to understand more about how we can improve and provide a better experience.

If you need any assistance or further support, please don’t hesitate to contact a Ploom Advisor via our website at Ploom.co.uk or by calling 0800 876 6594.

Kind regards,
Achilleas @ The Ploom Team

Noté 5 sur 5 étoiles

Better than heets

I tried these as have been using heets but find they have a burning smoke flavour. These have much nicer flavour and last longer than heets. Tried quite a lot of different menthol based flavours, some nice, some not so nice.

Still haven’t found anything that will properly replicate menthol cigarettes but am preferring these to heets.

15 mars 2025
Avis spontané
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Réponse de Ploom UK

Hi Moira,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience! It’s great to know that you’re experimenting and finding our menthol options to your liking. If there’s anything we can do to make your experience even better, please don’t hesitate to reach out.

Thanks again, and enjoy your Ploom!

Elena @ The Ploom Team

Noté 1 sur 5 étoiles

Absolutely pointless

Absolutely pointless, they don't give a hit and it gets hot where your lips go. Put straight in the bin and bought some cigarettes

14 mars 2025
Avis spontané
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Réponse de Ploom UK

Hi Gretta,

Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations. We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.

All the best,
Lia @ The Ploom Team"

Noté 4 sur 5 étoiles

Good experience thus far…

Started these last week having previously been using heets. I find that although they don’t last as long they do not leave the smell behind which is a bonus. I don’t mind the caramel smell when just heating up it reminds me of popcorn 🤷🏽‍♀️. I think something could be done about the device to make it a bit more slimline but all in all a good experience thus far.

10 mars 2025
Avis spontané
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Réponse de Ploom UK

Hi Andrea,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your suggestion about the device design and will certainly take it into consideration as we continue to improve.

Elena @ The Ploom Team

Noté 5 sur 5 étoiles

Very pleased with my Ploom device and…

Very pleased with my Ploom device and the service and experience when ordering online. Buying is fast and seamless, and orders are dispatched promptly.

The device itself is the closest alternative to regular smoking that I have found, and I'm pleased with the overall build quality and experience of smoking with my Ploom.

I've noticed some reviewers who have had bad experience with the taste. I like regular tobacco quite strong and am not a fan of menthol, but ironically I have found that Ploom menthols enhance the experience greatly and find them very pleasant to smoke.

Thank you Ploom!

27 février 2025
Avis spontané
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Réponse de Ploom UK

Hi Jamie,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Panagiota @ The Ploom Team

Noté 5 sur 5 étoiles

Loved ploom..

Loved ploom... amazing experiance with the staff shehla and Tousif raja khan. Will recommend everyone

1 février 2025
Avis spontané
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Réponse de Ploom UK

Hi Faiyaz,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Lia @ The Ploom Team

Noté 5 sur 5 étoiles

Tousif and shehla were amazing with…

Tousif and shehla were amazing with product knowledge i switch from IQos to ploom. Amazing product

2 février 2025
Avis spontané
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Réponse de Ploom UK

Hi Xuiiyan,

Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.

We hope you continue to enjoy Ploom,

Lia @ The Ploom Team

Noté 1 sur 5 étoiles

Abosolutely vile

Abosolutely vile, made me vom

Tastes like smoking a wet cigarette but from a dirty puddle. And you get about 3 puffs a go. Scam product, not what they make it out to be. avoid at all costs.

Intend to contact Amber leaf that your claiming your 'Amber' flavour is the same as their tobacco, its not.

16 février 2025
Avis spontané
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Réponse de Ploom UK

Thank you,

Your feedback is really important to us.
We are very sorry to hear of the experience you have had with our products.
Any possible issues with our products are of considerable concern to us and Ploom advisors will be in contact to discuss with you.
We have already messaged you asking for your contact information in order to further discuss the matter.

All the best,
Lia @ The Ploom Team

Noté 5 sur 5 étoiles

One of the best!!!

So I’ve been a ploom user since the very start, but have never had the chance to fully review! These are much better than the more common “heets”, they are much more cheaper, and they are the closest thing I’ve had that has squashed my cravings! Unfortunately I broke my device last week but encountered Edwards at a local shop who saw me right & sorted me a lovely blue device, along with some evo’s, for anyone who wants to give up smoking, these are honestly the best!

7 février 2025
Avis spontané
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Réponse de Ploom UK

Hey Ryan,

Thanks for sharing your experience with us.

We’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Marinos @ The Ploom Team

Noté 5 sur 5 étoiles

The next best

I encountered a representative demonstrating the ploom device next to the cigarette counter in Morrisons supermarket. I’m so glad I didn’t walk on by. As soon as I had a puff of the stick I immediately bought two devices. It’s the best thing I’ve ever used next to cigarettes and since I bought it I haven’t felt a need for any cigs. Amazing !!! I haven’t had to use my inhaler and breathing is much easier.

31 janvier 2025
Avis spontané
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Réponse de Ploom UK

Hey Heidi,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!

We will pass this on to the Ploom Store Team to let them know to keep up the great work.

Thomas @ The Ploom Team

Noté 5 sur 5 étoiles

Seems better than the "heeted" ones.

Was using another heeted(!) tobacco product. The delivery got worse and worse, and local shops rarely had what I wanted in stock, or limited the amount you could buy.
So far, this is great, didn't like the smell at first, was like caramel,but have since after a few packs , stopped noticing it. Am sure they last longer, but that might be my imagination.
Like Amber best, as most like ordinary strength cigarettes. Don't seem to make the house smell either.

14 février 2025
Avis spontané
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Réponse de Ploom UK

Hi there,

Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.

Elena @ The Ploom Team

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