The Aura is a great step forward, it draws better than my original model, the adjustable heating range is perfect, I tend to leave it on the 5min setting which is relaxed and accurate. The new Ruby fl... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... Voir plus
L'entreprise a répondu
Been using ploom for 17 months now and have 3 of the old shape devices I do not like the shape of the new one, but since they changed the sticks I now have to snip a section off the bottom filter... Voir plus
L'entreprise a répondu
It’s good, but the shape of the pre-Aura Ploom devices solicited far fewer wisecracks from friends about it looking like a vibrator or dildo. The new shaped device feels more feminine, I think I prefe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom AURA is designed to elevate your heated tobacco experience. Combining authentic tobacco taste with personalised heating modes and a sleek, modern design, it offers a satisfying experience tailored to your preferences. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website and our Ploom Accredited Retailers.
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Les gens ont aussi consulté
I've been using Evo for about 2 years…
I've been using Evo for about 2 years with no issues until recently.
Not only have the price risen but the taste has changed on my usual flavours I've noticed it and my partner has when in same room and that was never the case.
I have switched to a filled pod type and not only the taste is far nicer there is no smell and by far cheaper per day plus they do lower nicotine content to 0% if you want to quit.
4 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Timothy,
Thanks for getting in touch and sharing your experience with us.
We’re sorry to hear that your Ploom experience did not meet your expectations, especially after using Evo for such a long time.
We would like to discuss this with you to better understand what may have changed. One of our Ploom advisors will be in touch shortly to see how we can improve your experience.
Have a great day,
Panagiota @ The Ploom Team
PLOOM IS A SCAM COMPANY
This company took my money in November. Provided no product and is now ghosting me by email. My suggestion is to run fast from this company.
They are total garbage. Dishonest, liars and provide no customer service. This cost me money - SAVE YOURSELF!!!!
28 novembre 2025
Avis spontané
Réponse de Ploom UK
Hello Valerie,
Thank you for taking the time to leave your review.
We regret that your experience with Ploom did not meet your expectations. We would like to discuss this matter with you to understand what went wrong.
As this page is managed by our UK team, we will ensure this is reviewed accordingly. One of our Ploom advisors will be in contact shortly to see how we can improve your experience.
Kind regards,
Panagiota @ The Ploom Team - UK
Poor Service and devices
After several weeks of trying to obtain a refund for a faulty device, I feel compelled to share my experience.
The product itself was extremely difficult to use. The sticks would not heat properly or function in the way described. Inserting them either required force, which damaged the stick, or resulted in the device failing to recognise them at all. Overall, it felt poorly designed and unreliable. Compared with other heated tobacco devices on the market, it is a very poor alternative.
What has been even more frustrating is the customer service. Instead of providing clear return instructions, I have received numerous emails that appear to delay and complicate the process. Each response asks for yet more information rather than simply issuing the details required to return the faulty item and process a refund. The repeated back-and-forth has felt like procrastination rather than resolution.
In contrast, competitors such as IQOS offer products that function as intended, alongside efficient delivery and far superior customer service.
Based on my experience, I would strongly advise others to avoid this product and consider more reliable heated tobacco alternatives.
1 janvier 2026
Avis spontané
Réponse de Ploom UK
Hi PR,
Thanks for taking the time to leave us your review.
We are sorry to hear that you have experienced issues with your device and with the return and refund process. We always want our customers to have the best experience. We will be in touch shortly to discuss this in more detail and find a solution.
Have a great day,
Panagiota @ The Ploom Team
I’ve been using Ploom for over a year…
I’ve been using Ploom for over a year now. I only like certain flavours after trying most of them. Ordering online is simple and delivery is very fast. There’s lots of choice in flavours and accessorises too
19 février 2026
Avis spontané
Réponse de Ploom UK
Hi Marcus,
Thanks so much for taking the time to leave a review! We’re really glad to hear you’ve been enjoying your Ploom experience for over a year now! It’s great that you’ve found your favourite flavours and that ordering and delivery have been smooth for you.
If there’s ever anything we can do to make your experience even better, just let us know.
All the best,
Panagiota @ The Ploom Team
A little slow but a positive outcome.
After receiving the ploom as a Christmas gift purchased not from the Ploom online shop I had an issue with the device it wasnt faulty so i never returned it to the store. so contacted them as it is their product and was asked ro return to them. Although I waited almost 6 weeks I was offered a £30 high st vouchers which covered the device and sticks.
8 février 2026
Avis spontané
Réponse de Ploom UK
Hi Nicola,
Thanks for taking the time to leave us your review.
We’re really sorry to hear that your experience with Ploom wasn’t a positive one. We’d like to look into this further and understand what may have gone wrong. One of our Ploom advisors will be in touch as soon as possible to see how we can help and improve your experience.
Have a great day,
Panagiota @ The Ploom Team
The only thing that has helped me give…
The only thing that has helped me give up smoking,my experience has been extremely good, delivery was on time, easy to order on a really good website.
17 décembre 2025
Avis spontané
Réponse de Ploom UK
Hello Lyn,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
All the best,
Panagiota @ The Ploom Team
Ploom uses great tech in its devices…
Ploom uses great tech in its devices and the tobacco sticks are great, too! All this top quality for superb value - this is what makes Ploom so good - great quality - great prices. Thank you, Ploom
28 décembre 2025
Avis spontané
Réponse de Ploom UK
Hi Scott,
Thank you so much for your review!
We’re thrilled to hear you’re loving the tech in our devices and the tobacco sticks. It’s great to know the quality and value are hitting the mark.
We hope you keep enjoying your Ploom experience to the fullest!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
Problem solved within 24 hours
very efficient when you have a problem they respond quickly and solve it you don't get meaningless questions it deserves 5 stars
23 décembre 2025
Avis spontané
Réponse de Ploom UK
Hi Marian,
Thanks so much for sharing your experience!
We’re so happy to hear your issue was solved quickly and smoothly. We’ll be sure to share your kind words with the Ploom Care Team, they’ll be thrilled!
Wishing you a Happy New Year!
All the best,
Panagiota @ The Ploom Team
3 years with Ploom and I'm happy.
I've used Ploom for 3 years now and my experience has been good. Communication excellent, prompt delivery and no let-downs.
21 décembre 2025
Avis spontané
Réponse de Ploom UK
Hi Robert,
Thanks so much for your feedback, we really appreciate it!
We hope you keep enjoying your Ploom experience.
All the best,
Panagiota @ The Ploom Team
Ploom/EVO just works, last longer, feels real
Ploom/EVO just works, last longer, tastes real, yet feels like i am sucking for air after first couple of drags/puffs.
Fills the gap left by cigarette, have tired Tan, Bronze and Green Option, Tan and Bronze feel great only the first couple of drags and then it's like nothing but air.
Given the choice between IQOS and Ploom, I might go for Ploom again and that's only due to lack of options.
Fast Delveiry too
10 novembre 2025
Avis spontané
Réponse de Ploom UK
Hi Jayesh,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We appreciate your feedback on the flavour and airflow too, if there is anything we can do to make your experience better, please let us know.
All the best,
Panagiota @ The Ploom Team
I’ve tried many other types of…
I’ve tried many other types of cigarette substitutions, including vapes. I came across eco sticks and thought I’d give them a try. I’d stopped smoking but had many urges to start again. Eco sticks helped with those urges. Not only are they saving me a lot of money but if I get an urge for a cigarette that I cannot overcome an eco sticks helped suffices.
16 novembre 2025
Avis spontané
Réponse de Ploom UK
Hey Kathy,
Thank you so much for sharing your experience, the Ploom team really appreciate your feedback!
We’re really glad to hear that Ploom has been helping you with those urges and that you’re enjoying the experience.
All the best,
Panagiota @ The Ploom Team
Always a pleasure dealing with Ploom :)…
Always a pleasure dealing with Ploom :) my order literally arrives the next day. Amazing service
12 novembre 2025
Avis spontané
Réponse de Ploom UK
Hi Cindy,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience even better, please let us know.
All the best,
Panagiota @ The Ploom Team
Had enjoyed the evo sticks at time but…
Had enjoyed the evo sticks at time but sometimes I buy a pack and it doesn't give any hit,hardy get a good puffing ,with lots of effort.Do clean the device regularly but no much difference.
Would appreciate if the sticks give satisfaction when using them as I've experienced and enjoyed.
Thanks
20 mars 2025
Avis spontané
Réponse de Ploom UK
Hey Ibrahima,
Thanks for your feedback.
We’re sorry to hear that your EVO sticks haven’t been giving you the same experience lately. We’ll be in touch as we’d love to learn more and see how we can help.
Alternatively, you can contact our Ploom advisors on:
0800 876 6594, and we’ll be happy to assist.
All the best,
Panagiota @ The Ploom Team
Referral code is a pathetic experience
Referral code which doesn't work makes me feel like a scammer in from of my friends. Pathetic service - three weeks on and the issue not solved. Generate new referral code takes three weeks? Really?
6 octobre 2025
Avis spontané
Réponse de Ploom UK
Hi Max,
Thanks for taking the time to leave us your review. We're really sorry to hear that you've had issues with the referral code and that it has caused frustration. We definitely don't want our customers to feel like that.
We understand how important it is to resolve these things quickly, and we're currently looking into the issue. We’ll be in touch shortly to discuss the situation in more detail and find a solution.
Thanks for your patience, and we appreciate your feedback. Have a great day!
Best regards,
Panagiota @ The Ploom Team
Ploom might just help me stop smoking
I got swayed into buying a ploom device in Tenerife at Siam Mall during my holiday. Was told it was good to avoid the smoke (smell, in hair and nails) as it doesn’t produce smoke. During test trial before buying this was true. Bought one literally used it later that day and it started smoking. Turns out the 2nd time using it, it already had the cigarette stick stuck in it. Have tried to get it out and it’s not completely cleared. Online it says to use tweezers but this hasn’t don’t much to help. I also find that the straight nicotine is giving me headaches after a few uses… I think Ploom will help me stop smoking as the experience hasn’t been great, but have to say this is my first experience using heated tobacco after just smoking usual cigarettes for years. I’m using usual tobacco flavour as well as I didn’t want flavoured tobacco as I don’t enjoy general flavoured vapes. After taste is a bit strange…
Wouldn’t recommend if wanting to continue smoking and want a change, but if need a reason to stop this might be helpful
10 octobre 2025
Avis spontané
Réponse de Ploom UK
Hi Ayu,
Thanks so much for sharing your experience with us, and we’re really sorry to hear that your first try with Ploom didn’t go as smoothly as expected.
It sounds like the device might need a little troubleshooting to get it working properly again and our Ploom Advisors would be happy to help you with that and make sure everything’s sorted.
You can reach us via Ploom.co.uk or by calling 0800 876 6594.
We appreciate your honest feedback, it really helps us understand how we can improve and make sure every experience with Ploom is a positive one.
All the best,
Panagiota @ The Ploom Team
Réponse de Ploom UK
Hi John,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy the Ploom experience!
Panagiota @ The Ploom Team
Super fast delivery and a decent taste…
Super fast delivery and a decent taste accordingly with the price. The device is ok as you need to charged quite often and cleaning as well.Like I said good value for money but definitely not the best on the market at the moment.
30 septembre 2025
Avis spontané
Réponse de Ploom UK
Hello Adriana,
Thank you for sharing your feedback with us.
We’re glad to hear that you found the delivery fast and the taste enjoyable. We also appreciate your honest comments regarding the charging and cleaning of the device. Your feedback helps us continue improving our products and services. If there’s anything we can do to make your experience even better, please don’t hesitate to get in touch through our website.
Panagiota @ The Ploom Team
ploom heated tobacco experience
So easy to order and very fast delivery top quality too
18 septembre 2025
Avis spontané
Réponse de Ploom UK
Hey Steve,
The Ploom team really appreciates your feedback!
We hope you continue to enjoy your Ploom experience.
Panagiota @ The Ploom Team
Great selection of products
Great selection of products, prompt delivery, and they always have them in stock.
13 septembre 2025
Avis spontané
Réponse de Ploom UK
Hi Madalina,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
Panagiota @ The Ploom Team
Smaki nie są złe (zwłaszcza te owocowe)…
Smaki nie są złe (zwłaszcza te owocowe) ale wkład nagrzewa się tak bardzo, że aż parzy w usta. Mam nadzieję, że w kolejnych wersjach tych podgrzewaczy ten problem zostanie wyeliminowany.
1 août 2025
Avis spontané
Réponse de Ploom UK
Hi Kasia,
Thanks for getting in touch and letting us know about your experience. We’re sorry that your Ploom experience did not meet your expectations.
We’d love to know what we can do better.
If you need any support, feel free to contact a Ploom Advisor on Ploom.co.uk or call 0800 876 6594.
Please note: The Polish market uses a different website:
https://www.ploom.pl/pl.
Panagiota @ The Ploom Team
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