The Aura is a great step forward, it draws better than my original model, the adjustable heating range is perfect, I tend to leave it on the 5min setting which is relaxed and accurate. The new Ruby fl... Voir plus
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So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... Voir plus
L'entreprise a répondu
Been using ploom for 17 months now and have 3 of the old shape devices I do not like the shape of the new one, but since they changed the sticks I now have to snip a section off the bottom filter... Voir plus
L'entreprise a répondu
It’s good, but the shape of the pre-Aura Ploom devices solicited far fewer wisecracks from friends about it looking like a vibrator or dildo. The new shaped device feels more feminine, I think I prefe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom AURA is designed to elevate your heated tobacco experience. Combining authentic tobacco taste with personalised heating modes and a sleek, modern design, it offers a satisfying experience tailored to your preferences. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website and our Ploom Accredited Retailers.
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Les gens ont aussi consulté
Amazing PLOOM
Amazing PLOOM , i use from 5 years and i haven’t problem , i recommend
1 juillet 2026
Avis spontané
Réponse de Ploom UK
Hello Lusi,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you’ve been enjoying your Ploom for the past five years and that it has continued to meet your expectations.
Your kind words and recommendation mean a lot to the whole Ploom team, and we truly appreciate your support.
We hope you continue to enjoy your Ploom experience.
Best regards,
Panagiota @ The Ploom Team
Absolutely terrible experience
Absolutely terrible experience. Even on low settings gets very hot while not providing satisfactory hit. Very bad air flow. Tried to use app to change settings. Requires tons of personal info which is completely unnecessary and obviously so they can sell data. Even then won't sync with my device despite indicators flashing. Cheap rubbish. Don't waste your time or money.
1 juillet 2026
Avis spontané
Réponse de Ploom UK
Hello Robert,
Thank you for taking the time to share your feedback with us, as it helps us continue to improve.
At Ploom, we're committed to delivering a high-quality experience, from our devices to the app.
The app is designed to enable additional features and customisation, which may require some additional information.
We’ll be in touch shortly to continue supporting you.
Kind regards,
Panagiota @ The Ploom Team
Was great until they started price…
Was great until they started price gouging like IQOS, made new "better" sticks that were totally unnecessary, less flavour, and less actual tobacco volume in each stick. Paying more for less as usual, and by better they meant compatible with our new more expensive and also totally unnecessary device. The old device was perfect fine, cheap and the sticks were cheap... switched from IQOS because they were taking the pee with pricing, with ploom the same thing is happening now.
Also moving to "online only" sales is a pain if you need some and forgot to order in time and also gives them even more control with the price gouging. Doesnt help that the website is broken quite often or bugged
1 juillet 2026
Avis spontané
Réponse de Ploom UK
Hello Tim,
Thank you for taking the time to share how your feeling we understand change can be frustrating.
To reassure you our tobacco volume is the same as before, the biggest change we made was introducing a clean seal feature on the sticks, designed to stop loose tobacco falling into the device.
In terms of price we are still maintaining our pricing at 1/3 the price of cigarettes together with minimal pricing increases annually like most consumer products.
Our new subscription model is also available on our website, our customers are telling us they want convenience, so this provides that.. and with all flavours available which wasn't the case in the shops.
We hope this reassures some of your concerns and you continue to choose Ploom & EVO
Kind regards,
Lorna @ The Ploom Team
No one sell your evo cigarette
Sorry but you take 2 stars as is very difficult to find it in store and apparently only Sainsbury sell this cigarette in uk. Before at least they had more flavour in store now barely they have and no one knows evo cigarette every time I need to tell to the cashier in which drawer they are . I don’t wanna buy online everytime is annoying. I may quit using evo
I have to say as well in Italy the cigarette stick are much better. Take an example from Italy you can find anywhere.
26 juin 2026
Avis spontané
Réponse de Ploom UK
Hello Alessandro,
Thank you for taking the time to share your feedback with us.
We're moving our products mainly online to provide a more convenient experience for our customers. With our subscription service, you can choose your preferred flavours once and receive them automatically each month, while enjoying 15% off every order. If you'd prefer not to place an order each time you need a refill, this could be a great option for you.
We hope you'll continue to choose EVO. Should you have any questions or need assistance with our subscription service, our team would be happy to help
Lorna @ The Ploom Team
I have been using Ploom for nearly 3 years now
I have been using Ploom for nearly 3 years now - after quitting ready made cigarettes. It is good as you still have the same feel filter of a cigarettes, but no tar or CO2, so I don't cough anymore! Great as an alternative, if you don’t want chemicals/plastic (or continuous puffing!) of vapes in your mouth...and they end after about 5 mins. Deliveries arrive within 2 days and online ordering very simple and easy. Cheapest way is a (flexible) 15% off subscription making a pack £5.10 for 20! Would have preferred Cobalt new packaging to have stayed blue! (All menthol variants look green and hard to differentiate flavours!) Still using Ploom X devices, so last well. Got new Aura devices too, can use on default setting, but you need a fairly recent phone to operate app to personalise your experience. I flagged this to customer care team who helped me as much as they could and even gave me a credit as an apology when realised my phone wasn't compatible! Great support - thanks! 🙂
20 juin 2026
Avis spontané
Réponse de Ploom UK
Hello Sarah,
Thank you so much for taking the time to leave such a lovely and detailed review.
We’re really glad to hear you’re enjoying your Ploom experience, and that it’s been a positive alternative since switching from cigarettes. It’s great to know you’re happy with the products, subscription savings, delivery speed, and the support you’ve received from our team.
We also really appreciate your feedback on packaging and device compatibility, we’ll make sure this is shared with the relevant teams.
Wishing you a great day,
Panagiota @ The Ploom Team
Could not really taste anything i…
Could not really taste anything i thought i would give ploom a try but got no taste only the filter and even that sometimes tasted burnt no matter what setting i had it on and couldn't really get a good inhalement from the unit bought brand new tried to use two or three times now in draw.
Kind regards Jason Gillett
3 juin 2026
Avis spontané
Réponse de Ploom UK
Hello Jason,
Thank you for taking the time to get in touch and share your feedback.
We’re sorry to hear that your experience with your Ploom device did not meet your expectations, particularly in relation to taste and draw performance.
We appreciate you bringing this to our attention and would like to look into it further for you. We’ll be in touch shortly to gather some additional details and support you accordingly.
Kind regards,
Panagiota @ The Ploom Team
So far Ploom is my favourite
So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing.
I used to smoke cigarettes but not anymore.
It doesn’t quite taste as a cigarette because it’s pure tobacco. Will recommend if you trying to quit cigarettes.
18 juin 2026
Avis spontané
Réponse de Ploom UK
Hello Veronika,
Thank you so much for taking the time to leave us a review. We're so pleased to hear that Ploom has become your favourite and that you're enjoying the yellow sticks.
It's also wonderful to hear that you've made the switch from cigarettes. We know everyone's journey is different, so it's great to hear that Ploom is working well for you. We're glad you've had a positive experience with our delivery and customer service too.
Thanks again for your recommendation. If there's ever anything we can do to make your experience even better, we're always here to help.
Have a lovely day,
Panagiota @ The Ploom Team
Service is good
Service is good. Tobacco taste absolutely hideous. I couldn't finish it. Tried again, nope. Really bad taste. Tried four flavours, horrible. Customer service good
17 juin 2026
Avis spontané
Réponse de Ploom UK
Hello Nohemi,
Thank you for taking the time to share your feedback.
We're pleased to hear that you had a positive experience with our Ploom Care team. We're sorry, however, that the tobacco blends and flavours you tried did not meet your expectations.
Your feedback is important in helping us improve, and we'll be reaching out shortly to learn more about your experience and how we can do better.
Wishing you a good day,
Panagiota @ The Ploom Team
Why change the shape?
Have been using for 2 years now, prefer it to normal cigarettes or vapes.
But.....
I stuck with ploom because I found the shape of your device the most comfortable to use and the other brands too thin and fiddly. Why did you have to change the shape?
My first device is getting a bit worn out and I know I'm not gonna like the new one.
Is there anyway to still purchase the PloomX? There was no warning it was being discontinued.
EDIT: Sorry I missed your response. I sometimes have trouble with my finger grip due to RSI, so found the X more comfortable than IQOS and others as it fills my whole palm. I worry I'm going to have the same problem with the new device.
28 mai 2026
Avis spontané
Réponse de Ploom UK
Hello Donna,
Thank you for your review and for sharing your experience with us. We’re glad to hear you’ve been using Ploom for the past two years and that it has been your preferred alternative.
We’re sorry to hear that Ploom didn’t meet your expectations. We will be in touch, as we would love to understand your concerns and provide any clarification you may need regarding the new device.
All the best,
Panagiota @ The Ploom Team
This is the most worst device I have…
This is the most worst device I have ever used and it's dangerous as it heats more than it should. Please don't use your valuable money for this nonsense
28 mai 2026
Avis spontané
Réponse de Ploom UK
Hello Adil,
Your feedback is very important to us. We are very sorry to hear that you are experiencing an issue with your Ploom device.
We take these matters very seriously and our Ploom advisors will be in touch shortly to discuss this further with you.
All the best,
Panagiota @ The Ploom Team
It simply doesn't work
23 mai 2026
Avis spontané
Réponse de Ploom UK
Hello Sotiris,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your experience with the product hasn’t met your expectations. That’s certainly not the experience we want you to have with Ploom.
We’d appreciate the opportunity to better understand what happened in your case so we can support you properly. We’ll be reaching out shortly to gather a few more details and help look into this with you.
Wishing you a good day,
Panagiota @ The Ploom Team
Is the site down?
I love Ploom products, but unfortunately, the site no longer loads for me. The last time I was allowed access was when I received the email about the new device (lovely btw) but now I just get the blank page. I've sent an email, but no reply 😞
2 avril 2026
Avis spontané
Réponse de Ploom UK
Hello Dona,
Thank you so much for taking the time to share your experience with us, we really appreciate it.
We’re sorry to hear that you’re having trouble accessing the site.
We understand how frustrating that must be, this isn’t the experience we want for you, and we’d really like to help get things back on track.
Our Ploom advisors will be reaching out to you soon to take a closer look and support you in resolving this as quickly as possible.
We hope to hear from you soon,
Panagiota @ The Ploom Team
The new sticks are disaster
3+ years of using Ploom. Several dissapointments with every iteration of the device(every new model seems to be stronger) but was overall happy .. until now.
New price, new sticks. Absolute no match(using amber). New ones are less flavored but stronger(despite visibly having less tobacco). The new tap at the bottom does not do any good - more easy to plug the stick backwards.
The taste in my mouth after smoking is awful.
Think this maybe is the sign for me to quit ...
21 avril 2026
Avis spontané
Réponse de Ploom UK
Hello ST,
Thank you for taking the time to share your detailed feedback with us.
We’re sorry to hear that your recent experience with the new sticks hasn’t met your expectations, especially after being with Ploom for over three years.
We’d really like to learn more about your experience, particularly regarding the flavor, strength, and design changes you mentioned. Your feedback is important in helping us improve, and we’ll be reaching out shortly to see how we can better support you.
Wishing you a good day,
Panagiota @ The Ploom Team
Really impressed with both the products…
Really impressed with both the products and the service. The Evo sticks come in a good range of flavours and strengths, and the Ploom devices look great with customizable panels. The subscription discount makes it even better, and support is very responsive
24 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Henry,
Thanks so much for taking the time to share your experience with us! We’re really glad to hear that you are enjoying both the Evo sticks and the Ploom devices, and that the subscription discount and support have added to your experience.
We’ll be sure to pass your kind words on to the Ploom Care Team so they know to keep up the great work.
Enjoy every moment with Ploom, thank you for being with us!
Have a great day,
Panagiota @ The Ploom Team
Ease of access
Ease of access, easy to order also speedy delivery, always happy to help if you have any queries.
23 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Sheila,
Thanks so much for taking the time to leave a review! We’re really glad to hear that ordering was easy, delivery was speedy, and our team was happy to help with any questions.
We’ll be sure to pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Great Customer Service…
The contact with Ploom customer service is always a joy. The team are friendly and quick to provide an answer/resolution.
18 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Rivett,
Thanks so much for taking the time to share your experience with us, it really means a lot! We’re so glad to hear that our customer service team has been friendly and quick to help.
We’ll be sure to pass this on to the Ploom Care Team to let them know to keep up the great work.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Réponse de Ploom UK
Hello Vincent,
Thanks so much for taking the time to share your feedback!
We're really happy to hear that you're enjoying your Ploom experience and that it’s made such a positive difference for you.
Have a great day,
Panagiota @ The Ploom Team
The product is perfect and reasonably…
The product is perfect and reasonably priced
22 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Tariq,
Thanks so much for taking the time to share your feedback! We're really happy to hear that you're enjoying your Ploom experience and finding the product great value.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Réponse de Ploom UK
Hello Virgilijus,
The Ploom team really appreciate your feedback. It's great to hear that you had a positive experience with our service and next day delivery.
We hope you continue to enjoy Ploom,
Panagiota @ The Ploom Team
Great products and service
Great products and service! Good variety of flavours and strengths of Evo heated tobacco sticks! Love the different colour Ploom devices and interchangeable choice of panels to co-ordinate with! 15% saving with subscription and staff very helpful if there is a query.
6 mars 2026
Avis spontané
Réponse de Ploom UK
Hello Sarah,
Thanks so much for taking the time to leave a review! We’re really glad to hear you’re enjoying your Ploom experience, from the variety of Evo sticks and colourful devices to the helpful support from our team.
Enjoy every moment with Ploom, thank you for being with us!
Have a great day,
Panagiota @ The Ploom Team
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