The Aura is a great step forward, it draws better than my original model, the adjustable heating range is perfect, I tend to leave it on the 5min setting which is relaxed and accurate. The new Ruby fl... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
So far Ploom is my favourite. I prefer yellow sticks. Last long enough for me. If ordered online , delivery is quick and customer service amazing. I used to smoke cigarettes but not anymore. It do... Voir plus
L'entreprise a répondu
Been using ploom for 17 months now and have 3 of the old shape devices I do not like the shape of the new one, but since they changed the sticks I now have to snip a section off the bottom filter... Voir plus
L'entreprise a répondu
It’s good, but the shape of the pre-Aura Ploom devices solicited far fewer wisecracks from friends about it looking like a vibrator or dildo. The new shaped device feels more feminine, I think I prefe... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Ploom UK
Écrit par l'entreprise
Ploom AURA is designed to elevate your heated tobacco experience. Combining authentic tobacco taste with personalised heating modes and a sleek, modern design, it offers a satisfying experience tailored to your preferences. These products are not risk-free and are addictive. For adult use only.
12 month warranty
Register your device to qualify
In order to ensure that you have the best possible experience with Ploom, we offer customers who register their new Ploom device a 12-month warranty and accidental device damage cover. The Ploom Promise applies to all new devices purchased through our website and our Ploom Accredited Retailers.
Coordonnées de contact
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Shehla khan
Shehla khan, Touisif RAJA khan, Freddie were amazing with products knowledge I lovedvploom
28 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Roy,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
Shehla and Tousif raja khan and Freddie…
Shehla and Tousif raja khan and Freddie
These guys are simply fantastic . They gave the best deal and I really like the product
27 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Saikumar,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Andreea @ The Ploom Team
Freddie Sheila and Tousif were great…
Freddie Sheila and Tousif were really helpful at Wetherby. Love the product!
27 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Max,
Thank you for sharing your feedback with us! We will forward your message to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Great experience attended by shehla
Great experience attended by shehla , tousif, freddy
27 janvier 2025
Avis spontané
Réponse de Ploom UK
Sid,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
The best customer service I’ve experienced for ages!
Rich, Mikey & Lindsey were so knowledgable & informative about everything Ploom & so helpful in my decision making. Great product & such amazing ambassadors for Ploom!
18 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Charlie,
Your feedback is very important to us, thank you for sharing it! We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Tousif raja khan
Tousif raja khan, Shehla khan, Freddie,, excellent thanks
27 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Andrew,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Tousif raja khan
Tousif raja khan, shehla khan and freedie they were amazing staff and good knowgle about product. I loved it over IQOS
27 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Vytautas,
Thanks for taking the time to share your experience with us. We will make sure to pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Been trying to find an alternative for…
Been trying to find an alternative for ages and none were really working, but ploom is great, been using it for the last few days and feels a lot better. Also thank you to Freddie, Mike and rich, great lads who made my day!
22 janvier 2025
Avis spontané
Réponse de Ploom UK
Hey Joe,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Eliza @ The Ploom Team
CONVERTED Iqos user very happy with…
CONVERTED Iqos user very happy with price and taste happily try and get on with it as used for 3 years thanks Terry, Aaron and Ioannis
25 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Lukey,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Eliza @ The Ploom Team
hate this product
hate this product, tastes horrible! (every flavour i brought) only good thing was the way the lady sold it to me, such a good attitude and great price for how much I received but I will never be buying/using it again.
23 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Maja,
Thanks for your feedback.
We’re sorry that Ploom didn’t match your expectations.
We will be in touch as we would love to know what we can do better. Alternatively, please contact our Ploom advisors on 0800 876 6594 and we will be happy to assist.
All the best,
Andreea@ The Ploom Team
I bought a Ploom device a while ago and…
I bought a Ploom device a while ago and tried it but went back to smoking cigarettes. I thought I would give it another go as ploom evo sticks are so much cheaper than cigarettes. I bought gold evo sticks and found them really good they have a great taste and are very satisfying I’ve not had a normal cigarette for 3 weeks and am going to stay with the ploom device and the yummy gold sticks.
22 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Alan,
The Ploom team really appreciate your feedback.
We hope you continue to enjoy Ploom,
Florin @ The Ploom Team
Mike, Freddy richard
Mike, freddy and Richard were really friendly and offered me great customer service. What fantastic staff you have.
21 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Jeff,
Thanks for your review. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Florin @ The Ploom Team
Freddie mike and Richard were very…
Freddie mike and Richard were very informative and told me a lot about a product which I was unsure about and now will defo use! Top lads
21 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Kian,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Terry, Nick & Aaron
Tried the ploom heated tobacco and really enjoyed it. I was talked through all I needed to know by Nick, Terry & Aaron and sampled lots a flavours and picked 2 that I liked.
Massive Thanks to the 3 lads!!
21 janvier 2025
Avis spontané
Réponse de Ploom UK
Hello Istvan,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Bogdan @ The Ploom Team
Tried at Reading Services
Tried at Reading Services. Never seen before but wow! Tastes like a cigarette but without the harmful chemicals.
Have vaped for years but will move to this instead.
Great guys Aaron , Terry & Nick! Come down and have a chat!
19 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Richard,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
Réponse de Ploom UK
Hey Stuart,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
Just made a passing trip through…
Just made a passing trip through Stafford services when I bumped into Mike, Richey, Lynda who talked me through heated tobacco. Love the concept, tried the bronze and was just really fags.
18 janvier 2025
Avis spontané
Réponse de Ploom UK
Hey Peter,
The Ploom team really appreciate your feedback
We hope you continue to enjoy Ploom,
Alex @ The Ploom Team
Really personable
Really personable, engaging team who did not oversell in a push way. They were very approachable. Mikey, Lindsey and Rich, it was a genuine please to chat.
18 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Christopher,
Thanks for sharing your experience with us. We will pass this on to the Ploom Store Team to let them know to keep up the great work.
Alex @ The Ploom Team
I came this week and met with Richard
I came this week and met with Richard, Mikey and Lindsey who were very informative on ploom and it’s benefits so I will look at purchasing at a later date.
15 janvier 2025
Avis spontané
Réponse de Ploom UK
Hey Rebecca,
Thanks so much for taking the time to leave a review, we’re really glad that you are enjoying your Ploom experience!
If there is anything we can do to make your experience better, please let us know.
Alex @ The Ploom Team
came this week & didn’t purchase as I’m…
came this week & didn’t purchase as I’m waiting for pay day but I was really impressed with the product and look forward to buying one next month.
Lindsey, Richard and Mike were all really helpful.
Thank you again.
15 janvier 2025
Avis spontané
Réponse de Ploom UK
Hi Katie,
Thanks for your review. We’re so glad that you’re still enjoying Ploom.
Alex @ The Ploom Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.