Pluckyofficial Avis 

I have made several attempts to return my unused device and have been ignored. Return Policy states customers can return within 60 days if unused and with original packing, which is the case. I would not use the plucky device on my skin as it looks harmful & too harsh for sensitive facial mature skin. several email requests over the past month have been ignored even though I provided photos of unused device.

This does not work do not buy! Didn’t remove a single chin hair … that’s after an hour or of trying! It is a total scam. Have never written a review before but needed to as this is not a product anyone should invest in. Not going to bother trying to get my money back as now I have read other reviews I see they don’t refund after use, which is ridiculous if it doesn’t work!

Had the same experience today as all others have stated on here - absolute RUBBISH PRODUCT! Asked for a refund as the thing DOES NOT WORK AT ALL, they asked me for a video of it, then when I sent as requested they denied a refund because it had been “used” - this is an absolute scam - I am disputing the charge now with my credit card company.

Rubbish product, does not work as advertised, when asking for my money back was asked to send a photo and a video, when questioning if they were assuming this was user error was advised it was for the refund process.
I sent what was requested and the response was because I had used it they were unable to action a refund. Steph must be their only customer service personel. I should have read the reviews before purchasing. Waste of money, rubbish product , does not honour money back guarantee😡

I really wish I read these reviews before purchasing!! Didn’t even work on my face or remove any hair. They wouldn’t refund it because I had already used it and stated the plucky isn’t faulty based on the photos and video I sent them as they requested but how can it not be faulty if it’s not doing what I paid for it to do! They haven’t even responded to my email again stating this. Appalled at this company because I thought it was trustworthy. Don’t waste your money on this rubbish.

I wish I could rate 0 stars. I wish I’d googled before buying like I normally do. The product does not work AT ALL. I’ve emailed twice requesting a refund but the email comes back to me as failed. Have I been blocked? Does the email even work? Or have they closed it as they were getting so many complaints? Worst company ever. PLEASE DO NOT BUY!

Absolute rubbish! IT DOES NOT WORK! Save your money ladies not worth the $$$.
Wish I had read the reviews before throwing my money away, not even going to bother asking for a refund as clearly they don't honor their commitment 😒

Brought product didn't work, asked for refund as there's a 60 day money back guarantee. They then informed me refund wasn't possible as I had "used" product. How could I test it without using it? (Only used once and it didn't pull any hairs out at all)
They didn't seem to care and still refused refund.
Company is a scam don't buy from them.

Wish i could give Zero stars. Complete scam. Doesn't work , ripoff , waste off $69nzd. Should've read the reviews first .

Complete scam. Product is cheap and nasty. Company does not honour its refund policy. I took out of packet to send them a video that they requested and was told because it was used they wouldn’t return. Disgusting product and service. If I could give 0 stars I would.

I received this in good time and safely packed for delivery. However, I was fairly sure it was a cheap overseas product repackaged.
I tried it twice ( on chin hair) and both times the experience was extremely painful.
Obviously the company refused me a refund as the 'product appeared to have been used'. Clearly this is not good enough. I wish I'd thought to read other reviews first!

I purchased a Plucky facial hair remover and when it arrived I followed the instructions to the word. I went online to see videos etc.
I ended up with the worst burns on my chin and had scabbing for over a week.
When I emailed them to get my money back as they advertise "At Plucky, we're dedicated to your satisfaction" 60 day refund, as they flash this guarantee everywhere. I was asked to send a video and photos for the return and then told that they would not accept the return as it was used. I responded to them to ask how this works - was I meant to look at the device for 60 days and decide I was not happy with it??? and was very polite - they have now stopped replying to my emails. I have sent a number since and they have not replied - Really terrible customer services in my eyes.
It is a shame as this is a NZ company and I am always wanting to support local small businesses - but if they cannot be honest, I will have to write a poor review.

Same story as all the others on here. Crap product that didn't remove a single hair and they wouldn't refund because I had used it.

I lodged a dispute with my bank and got a refund the very next day. Do this ladies!

Everyone should report this site to Netsafe.org.nz, as a scam site.

It's complete junk do not buy it, doesn't remove one single hair. When I emailed the company to advise that it didn't work as advertised they said that I was not eligible for a refund as I had used the product and it looked to be in good working order. Cheap crap DO NOT BUY.

Rubbish product, the advert is very deceiving, it doesn’t remove facial hair, instead it cut my chin, I complained to the company & they asked me to send a video, which I did, showing how I used it, then they refused to refund as I had used it, so it was not in new condition! How else was I meant to do a video as requested! Absolutely crap service!

No stars ,absolute rubbish grabbed my skin and cut my face badly ,can we take this further to get a refund as consumer institute says it must do what it’s advertised to do or we are entitled to a refund.

Just a rubbish AliExpress product repackaged and pretending to be NZ owned. The product cut my face the first time I used it (due to what I expect is a manufacturing fault).. no apology or concern from the “plucky team” at all. They said since I’d used it I couldn’t return it or get a refund I said that wasn’t acceptable and they stopped replying to my emails. Total scam product.

Absolute waste of money. Money back guarantee means nothing. How do you know if you are satisfied if you don’t use it? Total rubbish product and absolute rip off. Avoid!!!

Do NOT buy this device from this company! $69 for the same device you can buy on Temu for $25 and it is shipped from China, not NZ. AND, it does not pluck any hair from anywhere. Plucky does not pluck. They refused to refund me as "obviously the device has been used". Which of course it has, because how else would I discover that it does not do what they said it does so is not fit for purpose.
You will also notice that there is nowhere for you to leave a review as they are a total scam!