Used Plumb Call at my previous property last year and asked them to service my new property boiler. Initially booked for July but Family emergency dictated it was moved and the date was rebooked with... Voir plus
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Bill was fantastic! Very friendly, but not intrusive. Explained what he was doing as he went along. Checked his list to ensure all requested work was completed. Boiler service and additional plumbing... Voir plus
L'entreprise a répondu
We moved house and decided to have existing boiler and immersion tank replaced with a Combi system and moved from our Utility room to the garage. We had 2 quotes and accpted the quote from Plumbc... Voir plus
L'entreprise a répondu
Very keen to get out asap to see what our needs were… spoke to me like I was an idiot and then never called back… complained the whole time they were here about the job and what a nightmare it would b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
PlumbCall is a well-established Plumbing & Heating Company in Peterborough and its surrounding areas that have built up an enviable reputation for its services over the last 35 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work at very competitive rates. Our highly experienced team of engineers will make you feel assured that your boiler installation is installed in the safest and most efficient way possible. Our accreditations include: - LPG - Gas Safe - OFTEC - Oil Heating Why choose Plumb-Call for your Plumbing & Heating services in Peterborough. Clean & Tidy Service - We respect all our client's homes and all services we provide and ensure that we carry this out with care and attention from start to finish. Top-Rated Customer Service - Our aim is to provide the best plumbing & heating experience to all our customers throughout the entire process. No Hidden Costs - All our quotes are transparent, and once the quote has been accepted, there will be no hidden charges.
Coordonnées de contact
35 Mere View Industrial Estate, Yaxley, PE7 3HS, Peterborough, Royaume-Uni
- 01733 243047
- admin@plumb-call.co.uk
- plumb-call.co.uk
4,5
Excellent
141 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Boiler serviced
Bill is cheerful, knowledgeable and he serviced the boiler. That'll do me.
7 octobre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Rupert, Thank you so much for your lovely review! We’re pleased to hear you were happy with the service and found our engineer cheerful and knowledgeable. Thank you again for choosing PlumbCall Plumbing & Heating, we really appreciate your support!
Expect to receive an email from us. From the PlumbCall Team
Used Plumb Call at my previous property…
Used Plumb Call at my previous property last year and asked them to service my new property boiler. Initially booked for July but Family emergency dictated it was moved and the date was rebooked without any issues.
Bill arrived within the allocated work slot and set about the service. He was polite and professional throughout and completed his work in timely fashion without issue and notified me when he had completed so i could sign off the work. Delighted again and rebooked for 2027 already.
6 octobre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Mr Hills, Thank you so much for your lovely review and for choosing PlumbCall again! We’re delighted to hear that you were happy with the service at your new property and that everything went smoothly, including rearranging your appointment.
The engineer who attended was actually DJ, as Bill is our computer who sends out the invoices! Thank you for your kind comments, and we’ll be sure to pass your feedback on to DJ. It’s wonderful to hear you’ve already rebooked with us for 2027. Thank you again for your continued trust and support, we really appreciate it! Expect to receive an email from us. From the PlumbCall Team
Great service
Friendly, fast and efficient service. Bill was very knowledgeable. Good value for money.
25 septembre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Fiona, Thank you so much for your lovely review! We’re really pleased to hear you found the service friendly, fast and efficient, and that you were happy with the value for money. Just to clarify, the engineer who attended was actually DJ, rather than Bill, Bill is our computer who sends out the invoices! But thank you for your kind comments, and we’ll make sure these are passed on to DJ. Thank you again for choosing PlumbCall Plumbing & Heating and for your support! Expect to receive an email from us. From the PlumbCall Team
Exceptional Service, Outstanding Team and First-Class Workmanship
I recently had a new boiler installed by PlumbCall Plumbing & Heating, with the work carried out from 9th to 11th September 2026, and I cannot praise the team highly enough.
From the very beginning, Ashley took the time to explain everything clearly and started the project by removing the old boiler and preparing the installation. DJ and Zak then joined him, and it was great to see how well the team worked together throughout the three days.
A special mention must go to Zak, whose work ethic and dedication were exceptional. He worked incredibly hard throughout the installation and showed real pride in his workmanship. It was impressive to see the level of care and attention to detail he brought to the job.
The whole team were professional, friendly and respectful at all times. They kept the property clean and tidy throughout the installation and made every effort to minimise disruption.
What impressed me most was the aftercare. Once the installation was complete, there were a few small finishing items, including some holes that needed filling and the removal of redundant pipework. Without any hesitation, they returned and completed these items promptly and professionally.
The new Worcester Bosch boiler has been installed to a very high standard, and the workmanship throughout has been excellent. It is rare these days to find a company that combines technical expertise, hard work, good communication and genuine customer care so well.
I would have absolutely no hesitation in recommending PlumbCall Plumbing & Heating to anyone looking for a new boiler installation.
A huge thank you to Ashley, DJ and Zak for all their hard work and for delivering such an excellent service.
Vengatesan Mudaliar
11 septembre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Vengatesan, Thank you so much for taking the time to leave such a wonderful and detailed review! We’re absolutely delighted to hear how pleased you were with your new boiler installation and the service you received throughout.
It’s fantastic to hear your kind comments about Ashley, DJ and Zak, especially your lovely feedback about Zak’s hard work, dedication and attention to detail. We’ll be sure to pass this on to all three of them, we’re sure they’ll really appreciate it! We’re also pleased to hear that the team kept everything clean and tidy, worked to minimise disruption and that you were happy with the aftercare and finishing touches once the installation was complete. Your kind words about the quality of the installation, communication and customer care mean a lot to the whole team. Thank you again for choosing PlumbCall and for recommending us, we really appreciate your support!
Expect to receive an email from us. From the PlumbCall Team
Bill was fantastic aka DJ 🤭
Bill was fantastic! Very friendly, but not intrusive. Explained what he was doing as he went along. Checked his list to ensure all requested work was completed. Boiler service and additional plumbing work done very efficiently and super clean! Will definitely be requesting Bill in the future for our projects, unless he wins the lottery 🤞😁. Customer service are also fantastic and super helpful!
3 septembre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Dawn, Thank you so much for your wonderful review! We’re delighted to hear you were so pleased with the service and that everything was completed efficiently and left clean and tidy. We’ll make sure your lovely feedback is passed on to DJ, who was the engineer who attended on this occasion, I’m sure he’ll really appreciate your kind words! Bill is actually our computer who sends out the invoices, so we thought we’d just mention that so you know for next time! We’ll also pass your kind comments on to our customer service team. Thank you again for choosing PlumbCall and for your continued support! Expect to receive an email from us. From the PlumbCall Team.
Another great annual gas boiler…
Another great annual gas boiler service. Engineer is always prompt, friendly and tidy. Great that PlumbCall hold the price if booked 12 months in advance!!
1 septembre 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Ann, thank you so much for your lovely review and for continuing to choose PlumbCall for your annual boiler service! We’re really pleased to hear that you’ve always found our engineer prompt, friendly, and tidy. We’re also glad you’re making the most of our price-lock option when booking your next service in advance. We really appreciate your continued support and look forward to seeing you again next year! Expect to receive an email from us.
From the PlumbCall Team.
I have used this company many times and…
I have used this company many times and this one occasion recently they sent me an invoice before doing the job which I paid most of the amount quoted and to then afterwards charge me more than what I owe them. When speaking to a lady on the phone trying to explain that I paid most of it and only owe a little amount and she had no clue of working the invoice out. She told me my manager will call you and work it out but had no call and keep sending me wrong invoice amount. Having had a stressful time trying to sort this small issue out but will not be using them again, very expensive and try to over charge me. Will be going else where next time for sure.
8 juillet 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Thank you for your review. We are sorry that you are unhappy with your experience, however, we do need to clarify that your review does not accurately reflect the way your account was handled.
Our standard procedure is to charge for the initial diagnostic visit. Where further work is required, a quotation is provided and, if accepted, any applicable adjustment is clearly shown on the quotation. A deposit is also payable before work commences. This was the process followed in your case.
We have made several attempts to explain the account and the allocation of the payments, both by telephone and in writing. The relevant quotation, invoices and receipts have been provided, and we have made every effort to assist in resolving the matter and clarify any misunderstanding.
We therefore do not accept the suggestion that we have attempted to overcharge you. The account has been reviewed and the charges have been applied in accordance with the agreed quotation and our normal charging procedure.
We are particularly disappointed by the way a member of our staff was spoken to during a subsequent telephone call today. Our staff should never be subjected to inappropriate personal comments, including being called “stupid”, simply for trying to assist with a customer query.
We have made every reasonable effort to resolve this matter directly between us and have nothing further to add publicly. We are confident that the account has been correctly calculated and that this review does not fairly reflect the circumstances.
Plumbcall are a very friendly and…
Plumbcall are a very friendly and efficient service. I have had the same engineer for years, and he is great. The admin always accommodate us to an early call so he can visit ours then we follow to mums address. I would highly recommend them.
13 août 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good afternoon Lesley, Thank you so much for your lovely review and for your continued support over the years! We’re delighted to hear that you’ve always found our team friendly and efficient, and that you’ve built such a great relationship with your regular engineer.
It’s also wonderful to hear that our admin team have been able to accommodate your appointments to make things easier for you. We really appreciate your recommendation and look forward to continuing to help you and your family in the future! Expect to receive an email from us. From the PlumbCall Team.
Seemed keen but actually very poor service
Very keen to get out asap to see what our needs were… spoke to me like I was an idiot and then never called back… complained the whole time they were here about the job and what a nightmare it would be, in the end we managed it ourselves and it was a lot easier than we had been led to believe. I do not trust them at all.
1 juillet 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Thank you for your feedback. We take all reviews seriously, however we are unable to identify you or the visit you’re referring to.
We have spoken to our sales team, and neither can recall a visit matching the circumstances described. We also have no record of you contacting our office with any concerns.
As the review has been left under the name “unhappy”, we are unable to look into this further without any details of the visit. If you did use our services, please contact our office directly so we can investigate this properly.
We are always happy to address genuine concerns directly.
We always use PlumbCall for our…
We always use PlumbCall for our plumbing/boiler needs and are never disappointed. The office staff are super when making appointments or in an emergency and the gentlemen who come out to do the work are fabulous. The are very knowledgeable and do a wonderful job!
Highly recommended!
29 juillet 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good morning Lynn, Thank you so much for your wonderful review and for continuing to choose PlumbCall for all your plumbing and boiler needs! We’re delighted to hear that you’ve always been happy with both our office team and the engineers who attend your home. It’s fantastic to know you find our team knowledgeable, helpful, and reliable. Your continued support and recommendation mean so much to us! Expect to receive an email from us. From the PlumbCall Team.
Plumb call always on time
Plumb call always arrive within their given times. There very thorough in the work they do and leave everything clean and tidy. Always arrive with a welcome smile and a chat. I wouldn't use anybody else now. They are totally trustworthy and sincere.
6 août 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good afternoon Nikki, Thank you so much for your wonderful review and for your continued trust in PlumbCall! It means so much to us to hear that you’ve always found our team reliable, thorough, tidy, and friendly. We’re especially pleased to know you feel you can trust us, that’s something we really value. Thank you for choosing PlumbCall and for your kind words and continued support. We truly appreciate it! Expect to receive an email from us. From the PlumbCall Team.
What a breath of fresh air
What a breath of fresh air! Zak did an absolutely fantastic job, respectful, polite, methodical, tidy, a true professional, what an asset to the company. Will be using in the future for all my plumbing and heating needs. We'll done Plumb Call service at its best!
9 avril 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Ruth, Thank you so much for your wonderful review! We’re delighted to hear that Zak made such a positive impression with his professionalism, care, and attention to detail. He will be thrilled to know his hard work is so highly valued, we’re proud to have him on the team. It’s fantastic to hear that you’ll be choosing PlumbCall for your future plumbing and heating needs. Your kind words and support truly mean a lot to us. Expect to receive an email from us. From the PlumbCall Team.
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Stephen, Thank you so much for your kind review! We’re really pleased to hear you found the service quick, thorough, and helpful as always. It’s great to know our advice made a difference. We truly appreciate your continued support! Expect to receive an email from us. From the PlumbCall Team.
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Sue, Thank you very much for your great review! We’re delighted to hear you found our service faultless, that’s exactly what we strive for. We really appreciate you taking the time to share your feedback. Expect to receive an email from us. From the PlumbCall Team.
Highly Recommend. 1st Class Service.
We moved house and decided to have existing boiler and immersion tank replaced with a Combi system and moved from our Utility room to the garage. We had 2 quotes and accpted the quote from Plumbcall.Mark came over and discussed everything with us. He was so confidence inspiring.
Work began on the 9th and finished yesterday. A young man named Zach/Zack did the work. He did an amazing job. Absolutely 1st Class. He was extremely hard working. He kept us informed throught the whole process. Zach/Zack has a fantastic work ethic. He was respectful, polite,kind and a very nice young man.
We highly Recommend Plumbcall.
Thankyou Again for an Outstanding Job.
9 mars 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Kathryn, Thank you so much for your wonderful review and for choosing PlumbCall for your boiler upgrade. We’re really pleased to hear that Mark helped make the process clear and reassuring from the start, and that you were happy with the work carried out. Zak will be delighted to hear your kind words about his hard work and professionalism, we’re very proud to have him on the team. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience. Expect to receive an email from us. From the PlumbCall Team.
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Viktar, Thank you very much for your kind feedback! We’re so pleased to hear you were happy with the service provided. It really means a lot to our team. Thanks again for taking the time to leave a review! Expect to receive an email from us. From the PlumbCall Team.
Highly recommend
An incredible and reliable service, very polite and helpful, came to sort the boiler out and talked through everything they was doing and what was wrong, highly recommended, would definitely recommend to others, will be using this service in future, great service, great price, very knowledgeable, very fast service.
30 janvier 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Sarah! Thank you so much for your kind review, we're so glad we could provide an incredible and helpful service! We'd love if you would get in touch with us by telephone or email, so that we can enter you into our quarterly prize draw. We hope you have a lovely Wednesday! From the PlumbCall Team, we look forward to hearing from you.
Excellent
DJ was excellent, friendly, professional, and very thorough while checking our boiler. The whole process was quick and stress-free. Thanks!
12 janvier 2026
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Daniel, thank you so much for your kind review! We’re really pleased to hear you had a smooth, stress-free experience and that the service was friendly and thorough. Just to let you know, the engineer who attended was DJ, and we’ll happily pass your lovely feedback on to him. Thanks again for taking the time to share your experience! Expect to receive an email from us. From the PlumbCall Team.
Had a problem with heating system on …
Had a problem with heating system on Christmas Eve !PlumbCall installed it in May. Problem discovered in pipe.work under tiles in kitchen extension ( not the fault of the installation) but the team swung into action over the Christmas holiday sorted it, fitted new pipe work
Fantastic service by a skilled team.
Heating problems !
They are the ones to go to!
Thank you
24 décembre 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Peter, Thank you very much for taking the time to leave such a great review! We’re really pleased we could help resolve the issue quickly, especially over the Christmas period. Our team always aims to act fast and deliver reliable solutions, and it’s wonderful to hear that their efforts made a difference. Your kind words and recommendation are truly appreciated. Expect to receive an email from us. From the PlumbCall Team.
Great service
First used the company for an emergency replacing a leaking flue which they responded to immediately. Following this the company have carried out further jobs ( replacing taps, gas safety cert and replacing corroded external water and sump pipes). Thanks to the young man who worked on the external pipes when it was cold and raining. Happy with all the work they have carried out which were as quoted. Great service and cleaned up after.
16 décembre 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good afternoon Jane, thank you for taking the time to leave such a detailed review. We’re really pleased to hear that our team was able to respond quickly to your initial emergency and that you were happy with the follow-up work carried out afterward. We’ll be sure to pass on your kind thanks to the engineer who worked on the external pipes. It’s great to know everything was completed to your satisfaction, and that the site was left clean and tidy. We truly appreciate your continued trust in us and look forward to helping you again in the future. Expect to receive an email from us. From the PlumbCall Team.
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