Used Plumb Call at my previous property last year and asked them to service my new property boiler. Initially booked for July but Family emergency dictated it was moved and the date was rebooked with... Voir plus
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Bill was fantastic! Very friendly, but not intrusive. Explained what he was doing as he went along. Checked his list to ensure all requested work was completed. Boiler service and additional plumbing... Voir plus
L'entreprise a répondu
We moved house and decided to have existing boiler and immersion tank replaced with a Combi system and moved from our Utility room to the garage. We had 2 quotes and accpted the quote from Plumbc... Voir plus
L'entreprise a répondu
Very keen to get out asap to see what our needs were… spoke to me like I was an idiot and then never called back… complained the whole time they were here about the job and what a nightmare it would b... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
PlumbCall is a well-established Plumbing & Heating Company in Peterborough and its surrounding areas that have built up an enviable reputation for its services over the last 35 years. We pride ourselves on our commitment to provide a professional and speedy service at all times, whilst maintaining the highest quality of work at very competitive rates. Our highly experienced team of engineers will make you feel assured that your boiler installation is installed in the safest and most efficient way possible. Our accreditations include: - LPG - Gas Safe - OFTEC - Oil Heating Why choose Plumb-Call for your Plumbing & Heating services in Peterborough. Clean & Tidy Service - We respect all our client's homes and all services we provide and ensure that we carry this out with care and attention from start to finish. Top-Rated Customer Service - Our aim is to provide the best plumbing & heating experience to all our customers throughout the entire process. No Hidden Costs - All our quotes are transparent, and once the quote has been accepted, there will be no hidden charges.
Coordonnées de contact
35 Mere View Industrial Estate, Yaxley, PE7 3HS, Peterborough, Royaume-Uni
- 01733 243047
- admin@plumb-call.co.uk
- plumb-call.co.uk
4,5
Excellent
141 avis
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Installation of new boiler and…
Installation of new boiler and continued servicing over 7 years has been a breeze! excellent professional service with great communication, booking appointments and dealing with tradesmen has been easy and friendly
7 février 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Anthony! Thank you so much for your kind review, we really appreciate it. We are so glad we could provide you with a friendly and excellent service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a fantastic Weekend! Expect to receive an email from us. From the PlumbCall Team.
Excellent service
From the moment I rang the office I was greeted with a friendly person who was so helpful within 2 hours I had an engineer who was very courteous problem solved I have my boiler serviced with this company that's why I choose them i will definitely use them if I have any future problems
3 février 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Daphne! Thank you so much for your lovely review, we really appreciate it. We are so glad we could provide you with a friendly and helpful service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely Wednesday! Expect to receive an email from us. From the PlumbCall Team.
Very Professional Company.
We recently had our first annual boiler service, and I am highly impressed with this company. Their professionalism, clear communication, and engineering expertise are outstanding. I highly recommend their services
29 janvier 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Del! Thank you so much for your sweet review, we really appreciate it. We are so glad we could provide you with a professional and outstanding service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely week! Expect to receive an email from us. From the PlumbCall Team.
So glad I went back to PlumbCall
After a sorry saga with another provider I returned to PlumbCall who I have used for the past six years to service my boiler.
From the phone operator to the local manager who visited to check my exact requirements to the engineer who carried out the work all were polite, friendly and above all efficient!
29 janvier 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Gabriel! Thank you so much for your lovely review, we really appreciate it, and we're so happy you came back to us. We are so glad we could provide you with a polite and effcient service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a great weekend! Expect to receive an email from us. From the PlumbCall Team.
They fitted my new boiler about 6yrs…
They fitted my new boiler about 6yrs ago . Service it every year, good company, friendly would highly recommend 😊😊
29 janvier 2025
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Jakki! Thank you so much for your sweet review, we really appreciate it. We are so glad we could provide you with a good and friendly service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely weekend! Expect to receive an email from us. From the PlumbCall Team.
Excellent service,Reliable highly…
Excellent service,Reliable highly recommended
27 décembre 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Bhatat! Thank you so much for your lovely review, we really appreciate it. We are so glad we could provide you with an excellent and reliable service, I'll be sure to pass your feedback onto the team, we hope you had a lovely Happy New Year! Expect to receive an email from us. From the PlumbCall Team.
Did the job properly
16 décembre 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Jack! Thank you so much for your kind review, we really appreciate it. We are so glad we could provide you with a good service, I'll be sure to pass your feedback onto the team, we hope you have a great Christmas and Happy New Year! Expect to receive an email from us. From the PlumbCall Team.
Very quick dispatch, excellent and fairly priced work.
I had a leak coming from a poorly installed solar powered water tank (installed during construction!). Found PlumbCall online and they said they’d have an engineer to me with the hour (this was around 5pm). Engineer (Daniel) arrived with maybe 20 minutes tops and helped solve and stop the leak quickly. Also left us set to avoid any problems with said unit before he left. Top class service. Pretty reasonable price for an emergency call out too. Would definitely consider using PlumbCall in future for any plumbing work I may need.
10 décembre 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Craig! Thank you so much for your sweet review, we really appreciate it. We are so glad we could provide you with a top class service, I'll be sure to pass your feedback onto Daniel and the rest of the team, we hope you have a great Christmas and Happy New Year! Expect to receive an email from us. From the PlumbCall Team.
Excellent service!
Excellent service and very dependable as always. Boiler serviced with full data report on present efficiency. Radiator supplied and fitted plus upgrade of some pipes to enhance efficiency. And all at a very reasonable price! All managed with the minimum of fuss.
8 novembre 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Thomas! Thank you so much for your kind review, we really appreciate it. We are so glad we could provide you with an excellent and efficient service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a great week. Expect to receive an email from us. From the PlumbCall Team.
BUYER BEWARE!
BUYER BEWARE!! Ripped off at every opportunity.
I called for a quote and informed the nice lady on the phone that I had moved into a property that had no heating or hot water and I was looking to have my new boiler commissioned once the energy company had installed a new meter.
I know plumbers don’t like picking up on others work so I made it explicitly clear what I needed doing (a new boiler commissioned that had been installed by another plumber who was now retired, and a connection to the new meter).
The quote seemed reasonable (£120) and in-line with others I had received. However, I went with plumb call as they could fit me in a bit sooner and being November I needed it sorted ASAP.
On the day the engineered turned up, the price more than tripled to (£372). That was more than it had cost to install the boiler!
When I questioned why, the main boss was very patronising and spoke at me in a condescending tone whilst trying to justify the huge increase by spelling out the obvious of what needed doing (a new boiler commission and a connection to a new meter).
Knowing full well I'd have to wait another couple of weeks in the cold before someone else could fit me in, he gave me less than 5 minutes to pay it upfront before he withdrew the engineer.
In total they spent less than 3 man hours on the job.
To add further insult to injury, a few weeks later when I was trying to fit a nest thermostat, I had a quick question for the engineer who commissioned the boiler. Unfortunately, I got through to the same patronising boss. He refused to let me speak to the engineer unless I paid them more money!
Every corgi registered plumber I have mentioned this to since has been shocked at the price and the audacity of this firm.
3 novembre 2023
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Lee, thank you for your feedback.
I appreciate your concerns and find it unexpected that they were not addressed at the time of our work in November 2023, especially since a year has now passed without any record of these issues. I sincerely apologise if we did not meet your expectations. We strive to provide exceptional service, and I want to emphasise that we went above and beyond to assist you during the busy winter months. It seems there may have been a misunderstanding during our interactions and our initial call. When our engineer was on-site, additional work was identified and discussed with you. I apologise if any communication felt condescending; this was not our intention, as we value our customers and aim to provide respectful service.
As a reputable business committed to quality, we maintain high standards and promptly address issues to ensure a safe and functional heating system. Our team dedicated time and effort to rectify the issues left behind, and we believe our contributions should be acknowledged rather than criticized.
We take pride in our transparent pricing and commitment to customer service. Your feedback is invaluable and will be addressed in our upcoming training session to strengthen our support for all customers. As we have not received any previous communication about this matter, we will proceed with removing you from our customer base. We wish you well in future endeavours and thank you for bringing this to our attention.
Faultless Service
From the initial quote to installation, I cannot fault the service. The chap who installed the gas boiler was friendly and knowledgeable. He cleaned up after the installation and talked through the new appliance. Would definately recommend.
9 septembre 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Shaun! Thank you so much for your kind review, we really appreciate it. We are so glad we could provide you with a friendly and knowledgeable service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely week. Expect to receive an email from us. From the PlumbCall Team.
Great Experience
I've had my boiler serviced by Plumb-Call several times (pre-scheduled appointments). Their efficient, friendly, and helpful service has been great to experience. Would recommend any day.
27 août 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Adam! Thank you so much for your kind review, we really appreciate it. We'd love if you would get in touch with us by telephone or email, so that we can enter you into our quarterly prize draw. We hope you have a lovely week! From the PlumbCall Team, we look forward to hearing from you.
The plumber turned up on time
The plumber turned up on time, and did the job.
27 août 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Paul, thank you so much for your feedback! We're glad to hear that the plumber arrived on time and completed the job to your satisfaction. We always strive to provide the best service possible, so if there's anything we could have done better or if you have any suggestions for improvement, we'd love to hear them. Your input helps us enhance our service for future customers.
Good all round experience.
Engineer was very efficient/knowledgeable and friendly,kept Good Time,and Good Communication.
23 août 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning David! Thank you so much for your lovely review, we really appreciate it. We are so glad we could provide you with a friendly and efficient service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely Thursday. Expect to receive an email from us. From the PlumbCall Team.
I was really impressed this company…
I was really impressed this company called me back to discuss my project for replacing old radiator with a new stainless steel towel rail in the wetroom discussion on going
7 août 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon Derrick! Thank you so much for your sweet review, we really appreciate it. We are so glad we could provide you with great communication and we appreciate your cooperation and patience, I'll be sure to pass your feedback onto the rest of the team. Mark will be in touch with you this afternoon, and we hope you have a lovely week. Expect to receive an email from us. From the PlumbCall Team.
Have used plumbcall 3 times in all each…
Have used plumbcall 3 times in all each time plumber has been very pleasant no mess and professional would recommend them
23 juillet 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Jan! Thank you so much for your kind review, we really appreciate it. We are so glad we could provide you with a pleasant service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely week. Expect to receive an email from us. From the PlumbCall Team.
Réponse de PlumbCall Plumbing and Heating Ltd
Good Afternoon P! Thank you so much for your lovely review, we really appreciate it. We are so glad we could provide you with a great service, I'll be sure to pass your feedback onto the rest of the team, we hope you have a lovely weekend. Expect to receive an email from us. From the PlumbCall Team.
I would recommend
I am reminded every year about my boiler service so l don't need to worry l would forget to book it. They are quick with responding to my questions. Have been booking PLUMBCALL for my boiler checks for last 3 years, always great service.
3 mai 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Agnes, thank you so much for your kind review, it is very appreciated! We are so glad we could provide you with a great service, and I'll be sure to pass on your kind words to the office and our engineers. Expect to receive an email from us. Have a Great Weekend! From the PlumbCall Team.
Good job great team
Good job great team. Zach and Daniel aided by the Electrician were courteous and efficient
28 mars 2024
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
Good Morning Peter! Thank you so much for your lovely review, we really appreciate it. We'd love if you would get in touch with us by telephone or email, so that we can enter you into our quarterly prize draw. We hope you had a lovely bank holiday! From the PlumbCall Team, we look forward to hearing from you.
Absolute rubbish
Dear PlumbCall,
I feel I need to complain about how your plumber attended my request for a boiler repair.
He did not spend much time here, condemned my boiler due to the flue readings, took out the fuse and wanted me to sign up for a new Worcester boiler.
The cost was more than £3000 which I didn’t have.
He did not even attempt to repair the boiler, and said I need to replace it.
I decided to get a 2nd opinion after paying your fee of more than £90 for doing absolutely nothing.
I asked Baxi to have a look. Within the same week Baxi came and fitted 3 new parts for a 12 month plan costing £434.
And I can still call Baxi out within 12 months for free if anything else goes wrong.
If I do not get some compensation back from you I will be posting a rubbish review for your services which are appalling.
And reporting you to trading standards.
Kind regards
4 décembre 2023
Avis spontané
Réponse de PlumbCall Plumbing and Heating Ltd
We appreciate your feedback and we are very saddened that you did not contact the office directly. Our priority is always the safety of our customers, and after our visit in November 2023, our engineer identified multiple safety concerns with your boiler.
On arrival, our engineer observed black soot around the flue and conducted a flue gas analyser test, revealing unsafe levels. Due to the boilers age, condition of the boiler, and the required parts, we recommended replacing the boiler. Opting for a new one not only addresses safety concerns but also comes with a 10-year manufacturer's guarantee on parts and labour.
Choosing Baxi for the replacement allows for cost-effective repairs as they source parts directly. We understand your decision to seek a second opinion from Baxi. We respect your choice to opt for their services, especially given the cost-effective plan they provided, covering the replacement of necessary parts. We understand the importance of choice and wish you the best with your new plan from Baxi.
We want to clarify that our diagnosis fee of £79+VAT is standard for the diagnostic services we provide. This fee covers the cost of our engineer's time and expertise in assessing the situation. As a business, we take pride in our professionalism, and we want to emphasise that it is not within our ethos to fabricate issues. We are genuinely dedicated to serving our customers to the best of our ability and providing honest, accurate assessments and repairs.
We strive to communicate our fees transparently, and our records indicate that you were informed of the diagnosis fee during the initial phone call. Your decision to proceed with our services at that time indicated your agreement to these terms.
While we regret any inconvenience you may have faced, we stand by our commitment to safety and professionalism.
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