The whole experience was easy from arranging for someone to call in to measure the Multi York sofa. Give advice on choosing a fabric and pattern. Then fitting the loose covers well within the ti... Voir plus
L'entreprise a répondu
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It was an easy experience, I was sent swatches of material and to be honest it did take me a long time to decide. Once I contacted Plumbs to confirm my choice they were very quick to respond. Their op... Voir plus
L'entreprise a répondu
Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite. Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in... Voir plus
L'entreprise a répondu
Absolute nuisance. Never asked for as little as a quote from them, nevermind made a purchase and I've been absolutely plagued with junk mail. I've returned multiple unopened letters and they are still... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.
Coordonnées de contact
Brookhouse Mill, PR17PZ, Preston, Royaume-Uni
- 01772 838363
- social@plumbs.co.uk
- plumbs.co.uk
4,4
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service from start to finish…
Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite.
Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in taking the measurements & fitting the new covers.
The result is a 3 piece that looks great & could be mistaken for new
22 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide is with your feedback. We're really pleased to hear that you have received excellent service and that you are delighted with the transformation.
Amanda was great and super-helpful
Amanda was great and super-helpful. We are very happy with our covers.
18 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the service and quality.
Great Service
Great Service from a lovely lady called Tracy who measure exactly and showed me some wonderful material samples. Cannot fault.
18 juin 2026
Réponse de Plumbs
Thank you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the service and quality.
My appointment on time with a good…
My appointment on time with a good selection of materials for loose covers.Covers measured and deposit taken really efficiently.Told 5 weeks but informed later 6 weeks.
On arrival fitted quickly with no fuss and really pleased with the colours and material i chose.
26 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. All our products come with different lead times, to ensure we meet manufacturing standards, and quality our customers quite rightly deserve.
Beautiful quality and design of…Outstanding!
Beautiful quality and design of fabrics,showing contemporary and traditional styles. Susan Solis, the representative was superb! Friendly, helpful and knowledgeable. Quick efficient service. The covers are a perfect fit. I recommend the easyfit.
5 juin 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the quality and design, as well as the service received which has met your expectations.
Couldn’t give 5 as my covers didn’t fit…
Couldn’t give 5 as my covers didn’t fit and had to be returned for readjustment
Very pleased with final result.
11 juin 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your covers needed, to be returned for minor adjustments. Sometimes covers may require more than one fitting, to ensure you receive the perfect fit and we're pleased to hear that you are happy with the final result.
Excellent service from start to finish
Excellent service from start to finish. All options discussed in detail before ordering. We chose foam seat and back cushions which are perfect and comfortable.
Loose covers all fitted perfectly and have enhanced the sofas and the room they are in.
Very efficient service all round
25 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have received excellent service and that all has been manufactured perfectly for you.
Tailor-made
Tailor-made
My adviser and fitter, Ahmad advised semi sheer roller blinds from Hillarys for my front bay window. He measured and fitted them, they are perfect!
Thank you Abdula
24/6/26
28 mai 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. We assume this review is for Hillary's, and not ourselves. We have recently fulfilled an order for you for Loose Covers, which we hope you are delighted with.
My home consultant Lynn Suzanne Forster…
My home consultant Lynn Suzanne Forster was very friendly, helpful and knowledgeable in advising me with choosing new cushions for my 3 piece suite.
Although it was more expense than I had anticipated you could tell you get what you pay for as the craftsmanship in the work was evident.
23 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the service and quality.
Pricey but worth every penny
25 juin 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you are delighted with the products.
Amanda the representative was just…
Amanda the representative was just amazing - friendly, polite and very efficient
5 juin 2026
Réponse de Plumbs
Thank you for your feedback and 5-star rating! We're pleased to hear that you have received excellent service and that we have met your expectations with service and quality.
10 out of 10
From point of enquiry which was answered by Anthony Butler who answered all my questions and provided all necessary information of time scales in realistic terms.
Anthony followed up with a visit measured up and provided a quote.
Anthony provided up dates and came to fit my plantation shutters with efficientcy and tidyness and was very mindful and respectful of my home.
The shutters have transformed my new home, I am more than pleased with service (2nd to none) and product, thank you.
30 juin 2026
Avis spontané
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. We're pleased to hear that you have received excellent service, from Anthony and that we have met your expectations with the service and quality of the shutters.
Great service again and did a superb job
24 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. It's great to hear that you have been delighted with the service and quality.
Really excellent from start to finish
Really excellent from start to finish. Did everything they said they would when they said they would to a high standard. Good communication and everyone very pleasant to deal with and excellent workmanship too. Recommend.
24 juin 2026
Réponse de Plumbs
We appreciate you taking the time to provide us with your feedback. We're pleased to hear that you have received excellent service and that we have met your expectations with service and quality.
Excellent service from start to finish
A very efficient, friendly and professional service from Malcolm Murray , and am very pleased with the finished result .
22 juin 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received a professional service, which has met your expectations with the service and quality.
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that we have met your expectations with the service and quality.
This has been a dreadful experience
This has been a dreadful experience. Plumbs were to re upholstery my Cintique three seater settee and chair at a cost of over £3000. It was returned to me in a terrible condition and all the springs were removed and a front wooden baton which gave it stability. At almost 80 and osteoporosis it's been rendered unsuitable for my use as it's far too low. This was all done without my permission. A lovely man came out last week to assess it. His report was going to Plumbs that afternoon. I have heard nothing. Spoke to customer service an hour ago wanting to know what's going on. The lady said she would get someone to call back but I know they won't as they never do! This has caused me so much stress and upset and I am hoping by putting this review it will make Plumbs take the situation seriously
12 juin 2026
Avis spontané
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're sorry to hear of the issues that you have experienced. Your feedback will be passed onto the Customer Service Manager, for further investigation.
Chair Cover…
"Fitted" loose covers become wrinkled after a few minutes of sitting in arm chair
I tried to cancel visit by taking time to call Plumbs a few days before arranged visit as no access to property due to road resurfacing
Fitter was not informed of this and had to carry Plumbs chair cover along the road
Thankfully it was not raining!
Fitter did his job well but new cover not worth the cost
18 mai 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're sorry to hear of the issues you are experiencing, we'd be happy to assess some images from you if you could kindly send these to Plumbs@plumbs.co.uk and one of the customer service team, will contact you.
3 piece suite coversAfter contacting Plumbs the process…
After contacting Plumbs the process went through seamlessly. I was more than satisfied with the process and with the personnel I was in contact with. I am very pleased with the finished product and wish I had done it sooner.
22 juin 2026
Réponse de Plumbs
Thank you for taking the time to provide us with your feedback. We're really pleased to hear that the overall process and the quality has met your expectations.
Good customer service
Good customer service. Very pleasant people to get help and advice. Overall excellent experience.
12 juin 2026
Réponse de Plumbs
We appreciate your feedback. We're really pleased to hear that the customer service has met your expectations and that the overall experience has been enjoyable.
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