Plumbs Avis 

5 949
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The whole experience was easy from arranging for someone to call in to measure the Multi York sofa. Give advice on choosing a fabric and pattern. Then fitting the loose covers well within the ti... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Absolute nuisance. Never asked for as little as a quote from them, nevermind made a purchase and I've been absolutely plagued with junk mail. I've returned multiple unopened letters and they are still... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

It was an easy experience, I was sent swatches of material and to be honest it did take me a long time to decide. Once I contacted Plumbs to confirm my choice they were very quick to respond. Their op... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent service from start to finish buying replacement covers for a 30 year old Multiyork 3 piece suite. Fabric samples arrived quickly. Our consultant, Wayne, was very helpful & accomplished in... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maison & jardin

Informations provenant de diverses sources externes

Plumbs is family owned and run with over 50 years experience of producing beautiful, made-to-measure furniture covers and curtains to an exceptional standard. We also provide a comprehensive reupholstery service.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

6 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,4

Tous les avis

(5 949)

620 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Plumbs are very good

We decided to go for Plumbs rather than replace our sofa as we couldn’t find one with the right style and dimensions. Although 20 years old the sofa was well made and still in good condition. Plumbs are not inexpensive but they are very good. The measuring was extremely accurate and the new covers fitted perfectly. A private company with high quality staff who are clearly committed to providing great service. Really pleased with the finished article.

15 mai 2026
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Réponse de Plumbs

Thank you Richard, for your feedback. We are really pleased to hear that you decided on Plumbs, for your sofa restoration and it’s great to hear, that you are delighted with the end result’s.

Noté 5 sur 5 étoiles

Chair covers

Easy purchase, and good advice from the salesman who came to the house.

6 mai 2026
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Réponse de Plumbs

We appreciate your feedback James!
It’s great to hear that you’ve received the best advice and been delighted with the service received.
We’ll pass this onto those involved with your order.

Noté 5 sur 5 étoiles

The service couldn’t have been better

The service couldn’t have been better. A very friendly and helpful young man carried out our wishes to the letter. Most pleasant experience. Thank you, Plumbs!

15 mai 2026
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Réponse de Plumbs

We appreciate you taking the time Carol, for taking the time to provide us with your feedback. It’s great to hear that we have met your expectations and that you’ve been delighted with the end result’s.

Noté 5 sur 5 étoiles

I was very pleased with my new loose…

I was very pleased with my new loose covers and will certainly use Plumbs again in the future

6 mai 2026
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Réponse de Plumbs

Thank you, Au for taking the time to share your experience with us. It’s great to hear that you are delighted with your covers.

Noté 5 sur 5 étoiles

Wonderful covers

Judith was brilliant at showing the covers i wanted and fitting them very satisfied would recommend plumbs .staff great.

19 mai 2026
Avis spontané
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Réponse de Plumbs

Thank you Jacqueline, for taking the time to provide us with your feedback. We’re really pleased to hear how satisfied you are with the overall process.

Noté 5 sur 5 étoiles

Victorian wing back chair…

Just had a Victorian wing back chair recovered and cannot fault the service from start to finish. Lots of fabrics to choose from, the chair collected by the upholsterer on time and returned two weeks later looking wonderful. I cannot fault the efficiency of the process or the quality of the workmanship.

14 mai 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have ben delighted with the service and quality of the workmanship.

Noté 5 sur 5 étoiles

Covers

The person who came to measure and fit our covers is an asset to your company. Professional in every way. We love our new covers. Thank you to EVERYONE involved .

14 mai 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback. It's great to hear that you have enjoyed the journey with us and that you are delighted with the quality of the workmanship.

Noté 5 sur 5 étoiles

Delighted of St Albans!

We were very impressed with everyone we came into contact with and the quality of their professionalism and friendliness. We were delighted with the final product and have already recommended Plumbs to other people.

8 mai 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have been impressed with the professionalism, of our Team and the quality products produced.

Noté 5 sur 5 étoiles

Plumbs are to be congratulated

I am delighted with service - my windows
look superb - my experience with Plumbs has
been rewarding and I will be considering similar fittings for other windows.

The staff I dealt with were very professional.
The service professional.

13 mai 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you are delighted with the service and the quality products.

Noté 4 sur 5 étoiles

Satisfied customer

Polite and efficient estimator and fitter. Materials ready to time and appointment for fitting prompt and helpful. Curtains look smart!

13 mai 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have received a polite and efficient service.

Noté 5 sur 5 étoiles

Replacement suite covers

Your representative was very clear about the process timescales etc and gave good advice, she was very polite and knowledgeable., she provided the service we expected and met all our needs, quality of the replacement covers was excellent.

8 mai 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have been delighted with the overall service and the replacement covers, which have met your expectations.

Noté 5 sur 5 étoiles

Really good service and quality product

Really good service from booking the initial appointment through templating and the replacement covers being fitted. They look even better than I hoped for, perfect fit and great attention to detail

27 avril 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received excellent service and delighted with the fitting.

Noté 5 sur 5 étoiles

My new curtains look lovely

My new curtains look lovely, matching the newly decorated room perfectly. The fitterwas polite, friendly and efficient.

8 mai 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that your delighted with the end results.

Noté 5 sur 5 étoiles

Amazing service from start to finish

Amazing service from start to finish. Super professional and my fitted covers look awsome. Loads of compliments - thank you Plumbs !

30 avril 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We're really pleased to hear that you have received an amazing service and been delighted with the end result.

Noté 5 sur 5 étoiles

So impressed with the service

So impressed with the service. Very knowledgeable and efficient staff and friendly.
Extremely pleased with the quality of my new sofa and armchair covers, they look like new, have transformed my lounge.
Will definitely recommend Plumbs to friends and family.

30 avril 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback. We're really pleased to hear that you have been impressed by the service and quality products.

Noté 1 sur 5 étoiles

Baggy settee cover.

Have had loose covers made and ‘loose’ is the right word. I’m not happy at all.They are really baggy on the sides and back. I made a complaint over two weeks ago and am awaiting -still- a response from the fitters.

29 avril 2026
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Réponse de Plumbs

We’re sorry to hear that you are experiencing issues with your order. We’ve forwarded your feedback onto the Customer Service Team, who will be in touch to discuss further.

Noté 5 sur 5 étoiles

Fantastic quality.

Fantastic quality.
Friendly staff.
So pleased with our upholstery.
Would strongly recommend.

1 mai 2026
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Réponse de Plumbs

We appreciate you taking the time to provide us with your feedback.

Noté 5 sur 5 étoiles

Plumbs covers

The salesman was super helpful. There was a slight hiccup with getting my covers made, but it was quickly resolved. I am super pleased with my covers. The fit is perfect.

29 avril 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We’re delighted to hear that you are super pleased with the workmanship and quality.

Noté 3 sur 5 étoiles

Good service.but with reservations

The collection and delivery service are excellent men were prompt polite and kept me informed when they encountered traffic problems.
I can't comment on durability of the suite as I've only had it a few weeks it looks lovely but the colour is much paler than expected. I chose the colour to match the curtains but now the curtains appear much darker and there isn't anything I can do about it. It would have been helpful to know, for comparison purposes to know the rate of commission that your sales people receive I did ask your representative but he refused to tell me
If you by a minor insurance policy you are entitled to know how much commission the seller receives and my suite cost considerably more. I know your sales person considered me to be an awkward customer when I asked him questions that apparently no one had ever asked. I also wanted to know if my deposit was safe as I had read that a couple of years ago Plumbs had gone into liquidation. £3000 is a considerable amount for new covers and cushions. I suppose I could look at Annual Report for details of commission.. Nothing wrong with transparency.

7 mai 2026
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Réponse de Plumbs

Thank you for taking the time to share your detailed feedback with us.
We are very pleased to hear that you were happy with the collection and delivery service, and that our team kept you informed throughout the process. We will ensure your kind comments are passed on to them.
We are sorry to learn that the colour of your suite was lighter than you expected and appreciate how disappointing this must be, particularly as you had chosen it to complement your curtains. Your comments regarding colour expectations are valuable and will be reviewed to see how we can provide clearer guidance to customers in future.
We also appreciate your honesty regarding transparency around commission and your concerns about deposit security. We understand that purchasing new covers and cushions is a significant investment, and customers should feel comfortable asking questions before making a decision. Your feedback highlights areas where we can improve communication and reassurance during the sales process.
Thank you again for your comments. Feedback such as yours helps us improve both our service and customer experience.

Noté 5 sur 5 étoiles

Loving my new curtains and replacement loose covers.

I purchased replacement covers for my sofa and easy chair and also new curtains. I was extremely pleased with the service I received from the friendly representative who measured up and fit the items. The covers and curtains are beautifully made and top quality.

18 avril 2026
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Réponse de Plumbs

Thank you for taking the time to provide us with your feedback. We’re really pleased to hear that your covers and curtains, have met your expectations.

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