Podpoint Avis 121

I bought a car through NHS Fleet and purchased a pod point home charger with the order. This company have the contract with NHS Fleet so you have no option but to use them.
I completed all documentation the day it was received and have had to chase up a response to every correspondence I have made with them. Very poor customer service response throughout.
I completed the pre installation survey and heard nothing back for 2 weeks, I phoned to chase up to be told someone would contact me the next day to discuss, waited a further 3 days and had to chase this up again. Got speaking to someone different who was actually very helpful - asked for more photographs and videos which I sent immediately. I then got an email from the original person to say they hadn't received what was requested - some 7 minutes after the phonecall had ended and email sent.
Completed all that to be told I had to pay £200 for cabling in excess of 15m - based on their estimated calculation from the photographs. I disputed this and measured myself to find that the distance was 13m so within the allowance that is included in the hefty original price ! When I said this to the project manager they immediately responded to tell me they would waiver the fee as a 'goodwill gesture'.
Finally I have got an installation date for 17/6 !! 2 months after my delivery date of my car.
Throughout every interaction with Pod point I have highlighted my urgency as delivery date pending.
Asked them could they expedite at all as I felt the delays are due to poor communication and response times from their end. Surprisingly ... I got no reply from this and had to phone again and speak to someone new.
I have been told there is nothing they can do to expedite and have been put on the cancellation list.
So I now have my EV but no home charger so will have to rely on the costly and inconvenient public chargers with no offer of compensation or any means to rectify this from pod point.

If I could cancel and use a different company I would but due to NHS Fleet I cannot. I will definitely be feeding back to NHS Fleet about this as I don't feel they should be using this company as they don't offer the seamless service they advertise.
Also worth pointing out that they advertise 1-2 week lead times but mine will be over 3 months by the time of installation - more than twice as long as it took to get the car from factory ordering !

Charged me £24 for charging a 75 mile EV range .... extortion is the mildest word I can use .... do not use this service !!!

I'm going to be a constructive as I possibly can, had a solo 3 for a year, it has never connected to WiFi, myself family members and a friend that fits charges have all tried, pod points solution is to just keep sending generic "how to" emails and have refused point blank to send out an engineer or replace the unit.
With this in mind please fit another brand that will actively give support or do the bare minimum of at least fixing what is a broken charger.
I'm really surprised there isn't a class action against pod point their must be 1000s of "customers" in the UK alone that have paid for a product that isn't fit for purpose.
At the very least breaking the consumer rights act 2015

Disgusting and disappointing, so hard to get to customer service, explaining the problem (charger not working) again and again to different people and getting every time the same response that it has been escalated. An engineer was finally booked for 30 March after 2 months of my efforts in contacting them but today got an email that engineer’s visit has been postponed till 14 April.
The worst service, the worst company. Zero star rating. Would never recommend.

There is no contact centre, all requests have to go through an online form, they do not read the form and simply tell you to reset your charger – my charger had an electrical fault and it took days to get anyone to contact me

absolutely terrible customer service.

From the day it’s been installed it’s never worked properly took 3 days to raise it as a Technical issue to be then told they can’t see the issue an Engineer has to come and it will take 2 weeks. What am I supposed to do for 2 weeks ? Paid 1000 pounds for rubbish equipment and after service is terrible. You can’t actually speak to anyone other than robots at a call centre. Think twice before you use this company.

Tried contacting and haven't been able to speak to someone, fill out forms and get no response to anything. Absolutely awful customer service would never recommend.

Pod Solo unit under performance gives high cost fault charging and sometimes doesn't charge. High cost per month if you want it disconnected following electricity supply. Think twice as there are other manufacturers with better devices out there.

Disgraceful from start to finish. To cut a long story short, I used a Pod Point Solo 3 for three months. During this time I had to contact Pod Point 3 times regarding a range of issues. Ultimately, their end response was that the charger was faulty and I had the choice of paying £190 for an engineer, followed by further charges once they decided what parts were needed, or pay full price for a new charger. Complaints refused to offer any alternative so I'll be paying for different company to install a new charger.

Avoid at all costs, terrible hardware, terrible software and terrible customer service.

I would give it 0 stars if I could. This company is a joke. I had a charger installed, that needed an extra ‘earth bond’ (which the electrician who then fitted says it didn’t need as it was already bonded through heating system). I sent the company the photographs to activate, rang multiple times, emailed and tried to navigate their online forms.

Beyond impossible. I’ve asked them to come and remove it. Impossible

Awful company. Complained about them double charging me in mid December. After weeks of lack of response from their customer services many many emails.. all I’ve had are several responses telling me their Finance are looking into this. It’s been 6 weeks now!! Save yourself the hassle. Do not use this company.

I’m frustrated with the podpoint chargers Gallagher Retail Park in Wednesbury. Every station have been out of service for months, limiting options for electric vehicle owners. It’s disappointing that communication from the service provider is so poor. Contacting customer service is nearly impossible, with automated responses and long wait times. This situation not only affects my ability to charge my vehicle but also raises concerns about the infrastructure's reliability. I hope the Podpoint addresses these issues and improves communication.

Get your chargers from elsewhere. Great when the charger works but good customer service and customer experience is all about how a company handles problems with thier equipment. Our charger has not been charging our car properly for past 6 months, it keeps cutting out during the charge. We have been back and fourth emailing them for months where they tell us to try methods over and over again.... anything to avoid sending anyone out. So we have been paying a fortune having to charge the car away from the home as we cant get a full charge from home as charger cuts out constantly. Horrendous company with poor aftercare

Arrived at a POD POINT to charge car and everyone had a petrol/Diesel car parked in the electric charging bay. No one was interested and POD POINT don’t appear to have any method of reporting this. Don’t rely on the app saying available. These never cleared for over 2hours. I have a photo to show should the boffins in charge be interested. Royal Toby Castleton Rochdale

This company’s customer service is frankly appalling. After my hoe charger stopped working for the second time in 3 years I tried to get assistance. After several phone calls to operators who go through a series of requirements and several emails eventually they agreed to send out an engineer to investigate in over a month’s time. I paid for a guarantee nearly 3 years ago.
Don’t buy an installation: this company is untrustworthy and cynically indifferent to its customer’s rights .

Awful experience.

I paid £1,100 for my install, the engineer was over two hours late, not his fault but scheduling issues.

This left me with no charger and again for two weeks running I had to pay £400 for rapid charging.

I rang pod point, no morsel or empathy for the situation. I asked them to rebook the fitting so that I had home charging and they placed it a week later.

I only have gone with these as it’s on the wall and I needed it to be live.

I would strongly advise using them and go to someone else.

Customer services were rubbish, referring me to a project manager but then emailing me.

I would have expected for the delay some kind of good will gesture but no.

Waste of time.

My solo3 after only 1 month out of warranty started showing a red fault light - after 2 months chasing the technical team , they advised it was the communication chip and the whole unit would need replacing at a cost of £700. I have declined and fitted a different charger - which upon replacement they advised the solo 3 was full of water - not a quality built item at all followed by very poor customer service who kept cancelling my enquiry when passing to their technical team a very frustrating experience- there better out there than podpoint

Absolute rip off charging 64p kw for a 7kw commercial charger that’s a basic home socket in kw. Never again!…

My home charger has not been working for 13 days! I have emailed a million time, logged a complaint, chased a complaint, called "customer service". I managed to get an approitment for a technician to come and fix the faulty machine and they cancelled 9 mins before they were due to come.
I can not get a satisfactory responce nor an answer to emails sent to the complaint team.
Do not use this company. Quick to take your money but do not back their product up.