Podpoint Avis 121

Charger status incorrect in app which could have left me stranded. They showed as available but there was no power to the chargers at the location. Phoned support, chose the option for a callback after waiting on hold. They never called back, even two days later. Worst public charging support I've come across.

The incorrect status remains days later.

I also dont like the pre payment top up system which means they are always hanging on to your money.

I was an early user of Pod Point and still have the Solo 2 fitted more than three years ago. It was not easy to contact them then and its impossible now. All of their on line help is useless. Ai hasn't arrived yet their support systems do not provide support. It's ghost company when it comes to support. The hardware however has worked perfectly once it doesn't then I will look elsewhere.

Purchased my pod-point and waited 2 weeks for installation pretty normal I thought!!!
However on installation date totally different story the engineer arrived on time but he seemed to be in a rush a bit strange as he only had two to install on that date! When he left he had not connected my iPhone to the account he checked it on his own phone and he said it was all up and running and then left total visit 1 1/2 hours maximum.
When he left I struggled to connect the unit to the wifi and my phone which took a while it seemed to work for about 1/2 hour but the apparently it suffered a brown fault and since then did not work!! I contacted the customer service dept and eventually got told that I would have to wait 3 more weeks before an engineer could get back to me to ( in there words REPAIR IT) I told them I was not happy with waiting for so long and also I didn’t want my NEW pod -point repairing I wanted a new one installed as soon as possible!!
The customer service team are not very customer friendly and I was told I would just have to wait.
You do not expect a unit that cost £1049 to be delivered and not work and then be told I would have to wait for another call out to REPAIR IT!!!
So if you are looking for an EV POD for your vehicle
DO NOT BUY A POD-POINT!!!
0/10
Appalling Customer Service and dodgy equipment.

I have a home charger and it has been faulty twice in the space of 6 months. We only have a EV so have to pay extortionate prices to charge in public car parks or use holiday from work until it gets fixed, which incidentally is a joke aswell because they take days to come out and fix. On this occasion i have been waiting 5 days to get a scheduled date, now i received it’s not for another 2 weeks. DONT FALL FOR TRAP OF BIG BRAND MUST BE OK! DEFINITELY NOT WITH HOME CHARGER!!

This company please avoid as they take your money and do not commit to installation, there is a lack of communication, from them with installation dates and correspondence. When you try and speak with them they say they need some more information when they have received everything. I am still waiting for a refund. Avoid this company at all cost

Poor customer service - watch the red dwarf scene “everybody is dead Dave” this is their customer service office.

My experience has been appalling.
I chose Podpoint to install my EV point at home because they claimed they were the faster installer on the market. Whilst doing my research their marketing department bombarded me with courtesy calls to encourage me to buy.
I then paid £927 upfront with the expectation of getting my EV point installed asap. I completed the necessary forms and sent photos to be reviewed. The next day, I had two emails suggesting an installation date, I couldn’t do these dates due to being a teacher so I asked for a different date specifying Fridays. I heard nothing.
10 days later, I called the support centre and was told that the installation emails were an automated mistake and that the photos and necessary forms hadn’t been reviewed yet but they would be in touch soon. 4 days later and still nothing. I call again and this time ask for a refund. There is no apology, no explanation and I’m told it will take 10-15 days for my money to be refunded back to my account! WHAT!! So this company will have kept my money £927 for a month! Nice bit of interest for them for doing absolutely nothing apart from being a complete hassle for me.

Had this for just under 2 years. They came and fitted it quickly BUT the biggest problem is that it just isn’t at all reliable. Whether we have it set to charge overnight or instant charge it very rarely charges for the full time we set. We thought we’d be able to set it to charge from midnight to 5am and the car would charge ready for the morning commute but we are now too wary to do this because of the number of times it just disconnects from the broadband. Even today we have had our cars charging all day and have had to keep going and resetting the pod point because the switch keeps tripping. Have contacted the company but they are adamant there is nothing wrong with it and the problem is our internet. We have even upgraded our internet but the pod point still keeps tripping. We’re actively looking to change to a more reliable provider early next year.

I have a Solo 3 charger and its a 7kw charger but the output is only 2kw . I have contacted customer services for 3 days in a row and their response was terrible telling me it could take up to 48 hours to resolve. I am still waiting for a call back on how they are going to resolve this. Very, very poor service. Pod Point are happy to take your money but when you have an issue its impossible to speak to anyone that can sort it out.

If I could give zero stars, I would! I strongly advise anyone considering buying a new charger to avoid this company. They do not stand behind their products and refuse to help resolve issues caused by their faulty components. Instead, they try to push you into buying another overpriced solar charger, which will likely break again in three years. Their customer service is terrible and unable to answer even basic questions. Do yourself a favour and choose a different manufacturer.

Used PodPoint as they were recommended by Mercedes and had their Solo 3S installed around 2 months ago.

Initial problem was when they installed the charged but it failed to sync with my car and I waited 2.5 weeks for this issue to be solved. Fast forward to today and my home charger is completely dead with the solution being ‘someone will be in touch soon’ but waiting days.

Overall experience is shocking. TRUST ME - STAY AWAY!

If I could give them zero stars I would. I have been waiting for an installation since the 17th June! No reply to my emails, fobbed off when I ring, I finally get a contact who looks like they are progressing my order then get a automatic reply saying they have left with no information as to who I should now contact. What is going on with this company??!! If I wasn't getting an installation free through BMW there is no way I would still be progressing with this.

Absolute shocking company they are linked to bmw but the service they provide is disgusting.report a problem then it takes weeks before they get back in touch

Had a brand new Solo 3 installed on Friday, by Saturday morning it had failed with no power. I rang customer services whose response was terrible telling me it could take up to 48 hours to resolve! After spending over £1000 for the installation I am bitterly disappointed and I've still had no call on how they are going to resolve this. Very, very poor service given that the installation engineer lives 20 minutes from my address! Pod Point are happy to take your hard earned money but support to rectify a problem is shocking. Shameful.

Why is Trustpilot supporting two levels of conflicting reviews for Pod point 1star on complaints & 4/5 star on their Pod Point site that is locked shut when you press on Trustpilot !

Avoid - recommended by BMW and still not installed after 4 months. No replies to emails, cancelled installation on the day, zero respect for customers time. I am shocked BMW would recommend this company. It has been so stressful dealing with Podpoint.

My charger has been down; absolutely nothing from maintenance. Disgraceful behavior. I don't know what to do to convince them to get here and deal with the problem. My mother, who is not well, lives 100 miles away. Now all the savings I've made have evaporated, and I cannot afford to keep this up. Disgraceful. 😠🤬 #Charger #Maintenance #Problem #Mother #Savings #Expenses

Customer service is non existent charger installed when I got my car will not charge call them run test and say y they will pass to technical team for further tests and that's as far as it gets have emailed CEO hope that works better than the charger avoid like the plague contacting ceo worked technician being sent to see problem all within 3hrs

You can’t get hold of customer service. Chargers are not compatible with intelligent octopus and no plans to do software update to allow this. Constantly trips. They are in effect rubbish. Do not buy.

After sales are terrible waiting 8 Weeks for an appointment that gets cancelled by the company no return calls just absolutely useless and would not recommend them to my worse enemy