Powerimp Electronics LTD. Avis 

Let me preface by saying that I bought a laptop from this company in December 2023 as a gift for my partner and frankly, I am very fed up with them at this moment in time!

Since purchasing the laptop, my partner did have personal correspondence back and forth to try to resolve the issues between themselves, which is fine. He was the recipient of the gift, I was just the one who bought the laptop for him for Christmas that year.

However, here is where we have an issue. I received an e-mail of a review my partner left on Trustpilot last year, completely unbeknownst to me. I had zero involvement with the company other than purchasing the laptop for my partner! So I received an e-mail in July last year, probing for information about my partner. They were complaining about his Trustpilot review to me (which has since been revised to appease this company) and then followed up by asking for personal information regarding my partner. They asked "Are you related to (insert partner's name here), and are you involved in all of this? Is his full name (insert partner's name here)? Where does he work?"

I found this e-mail highly distressing and as I am a disabled and vulnerable person, I forwarded it to my partner to deal with. Due to this distress stemming from a review, my partner wrote them an e-mail telling them they should not contact me again regarding the review and any issues regarding the purchase, which I now regret as I'm extremely unwell because of this!

Then on the 4th of November 2025, my partner and I were sent an e-mail that started with "This correspondence serves as a formal notice from Powerimp Electronics LTD regarding the defamatory and misleading statements published by Mr (partner's name) on Trustpilot concerning our company and its staff." It went on to state that my partner was not the purchaser of the product in question and that the transaction was solely between myself and the company and therefore my partner "does not hold the legal standing to make claims or publish reviews purporting to be a consumer experience."

This is completely untrue. Anybody who has had a genuine customer experience with a company can leave a review of them. As per Trustpilot themselves, they state under their "who can write a review" page (and I'm quoting the particular parts that are relevant to my situation:

"Our Guidelines for Reviewers set out that you can review a business if you're over 18 and you've had a recent, genuine experience with the business. It could be:

You had a phone conversation, email correspondence, or online chat. Example: You purchased a TV. After 14 months, the TV breaks, and when you call the company you bought it from to get it fixed, they refuse and say it's the responsibility of the manufacturer. You can write a review of the retailer about your experience with their customer service.

You used a business's products or services. Example: You received a bouquet of flowers as a gift from a friend, and the bouquet was delivered to you. You and your friend can review the florist, the flowers, and the courier."

Suffice to say, my partner was completely within his rights to leave a review based on his personal experiences of the company and I should not have been dragged in to the mess between them both.

The aforementioned e-mail stated that my partner needed to:

"Immediately remove or retract the Trustpilot review in full;
Cease from making any further false or misleading public statements about Powerimp Electronics LTD or its staff;
Confirm in writing within 7 days that these actions have been completed."

And that:

"Failure to comply may result in formal legal action being initiated, including but not limited to a Defamation Claim, submission of a Cease and Desist Order, and notification to Trustpilot’s legal team for permanent removal and account restriction."

I was sent this e-mail. I have had absolutely no conversation with this company since I purchased the laptop in question in December 2023. This was an issue between Powerimp and my partner, the person who used the product that was gifted to him.

They were told to leave me alone. I only purchased the laptop as a gift and I got dragged in to their mess as they wanted information on my partner and it is incredibly stressful and unfair and frankly I have had enough of it now. Stop. I am extremely stressed, I am a disabled and vulnerable adult and I was just trying to buy my partner a Christmas present. I read the reviews at the time and I thought they were okay. I was trying to save a bit of money and do something nice for my partner. However, nearly 2 years later, I have been e-mailed by this company.

Based on my personal experience, I found dealing with this company extremely stressful and I wouldn't recommend them

Just bought my Levono all in one pc, took a tad longer to arrive than expected, but was kept informed all the way, first class service and a great product, works perfectly.
Would highly recommended.

The laptop has finally arrived and all is well, upgraded the GPU which was very nice. Good price but slow delivery took nearly 2 weeks to come.

The people over at power imp wer very good. I had an issue with a product and the solved it for me immediately.
Thank you

I received an efficient, prompt and helpful "complete package" - advice regarding a replacement laptop for my old one which I could no longer access, transfer of data from the old laptop and a part exchange price.

I placed an order of a laptop Dell XPS and I have received the order on 11/10/2025. The device is exactly what I need it and I can do my job now perfectly. Hopefully there is not any defaults in the near future.
Great laptop and came with promo and mouse.

Excellent service and fast response when emailed with a question, order was quickly dispatched and packaged superbly, would highly recommend

Edit issues Near 2 weeks late delivery and state of condition of the laptop doesn't not worthy the cost of £400!! It's battered and held together with superglue clips are missing from the hinge aswell ( edit) issues resolved and other alternatives sorted

I ordered a laptop and initially received a dispatch notification, however the laptop was only dispatched a week later. During this time I received no communication. However Edward did respond a week later explaining he was in hospital, and since his return communication came through regularly. I received the laptop in good working order. I would suggest a backup person to respond to queries just to keep the customer up to date when there is an unavailability for a period of time.

Edward is a very professional and reliable salesman. I bought a dell i7 laptop with a powerful GPU for a very generous price, Edward sent an upgraded laptop that performs perfectly with no faults. Fast communication and delivery time. Perfect sales experience, will recommend without a doubt.

Thank you for offering such a great value for trade in. Really happy with my new laptop as well. Also the service was top notch.

Thank you for the laptop. Everything like in description, and I received additional free laptop bag too.

Great value and quick service. Quick nice Acer Nitro laptop.

I had my laptop serviced and the RAM upgraded-excellent and speedy service! Powerimp was incredibly helpful, offering valuable tips about my battery and answering all my questions. I highly recommend their services.

Incredible service I truly thought my laptop was done for but he was able to fix it.

I can't praise the man or the company enough. My mum invested a significant amount in a quality laptop for my son, who's an aspiring game developer. When the laptop developed a fault, the return and repair process was absolutely hassle-free. Noe my son is beaming with joy, and I get to enjoy some well-deserved peace and quiet. Thank you.

Great laptop, had an issue with the charger and a new one was sent the same day. COmmunication from Edward was fantastic.

I am extremely satisfied with the service and the effort put in to meet my needs. My MacBook has arrived and is exactly as I expected Absolutely worth it.

Excellent customer service and Excellent gaming laptop
I brought a laptop from here of my choice
After a few days it was not what I wanted so he took it back got me something of more power for a little bit more money highly recommend

I had a fantastic experience getting this computer, which turned out to be much easier than I anticipated. friend recommended Edward and from the very first interaction all communication was fast, clear, and helpful.