Speaking with Ellie today with my query was so easy, helpful, concise, she has a wonderful kind manner which made me feel comfortable and at ease. She is an asset to your company. Well done Ellie, t... Voir plus
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Lisez les avis des autres
Have made 6 calls within the last week including this morning to cancel the engineer from openreach today. I'm very very annoyed at this incompetence. Ellie has been very helpful and she informed me... Voir plus
In two months my monthly fee rose from£45:00 per month to over £70:00 for full fibre, New rooter, Free full fibre installation, Digital phone,Free calls.After three months PremierTalk refused to com... Voir plus
First contacted Premier Talk in April due to concerns regarding rising costs/ charges. Sorted out a new package deal and thought problem was solved. Unfortunately my bills were still more than expecte... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Coordonnées de contact
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Royaume-Uni
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,0
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 69 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpful approach
Helpful approach. Had read my email so didn’t ask me to explain from the start. Promptly offered to investigate a solution. Came back promptly with a proposed course of action
14 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your positive feedback. We’re pleased to hear that the approach was helpful and efficient, and that your email had been reviewed in advance so you didn’t need to repeat your query.
Very poor customer service
Very poor customer service. Overcharge every month without notification. Renewing tied contract without notification & then expect you to pay charges to come out. Never known a company like it.
14 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your feedback.
We’re sorry to hear about your concerns regarding billing and contract renewal. We understand how frustrating unexpected charges or a lack of clear communication can be.
Please be assured that we take these matters seriously. Your comments have been escalated, and a member of our escalation team will be in contact with you to review your account in detail and help resolve your concerns.
Premier Talk contact
Spoke to Mae today who was very helpful explaining the procedure regarding upgrading to digital and what steps would follow. Easy to understand and well spoken.
14 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Mae was very helpful in explaining the upgrade to digital process and the next steps clearly.
It’s great to know the information was easy to understand and well explained. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her
The person I spoke was very polite and…
The person I spoke was very polite and helpful thank you.
14 mai 2026
Avis spontané
Réponse de Premier Talk
We’re pleased to hear that the person you spoke with was polite and helpful and was able to assist you effectively.
We really appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Belle was very polite and helpful.
13 mai 2026
Réponse de Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Belle was polite and helpful.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
Tiahh excellent and human customer…
Tiahh excellent and human customer service is a credit to your company. So good to speak to a real person and not a call centre or button pressing on my phone . Weldone Tiahh
13 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your wonderful feedback. We’re delighted to hear that Tiahh provided excellent and personable customer service and made your experience a positive one.
It’s great to know she was able to support you in a way that felt straightforward and reassuring. We really appreciate you taking the time to share your comments, and we’ll be sure to pass them on to her.
Mae was fantastic and easy to…
Mae was fantastic and easy to understand, hopefully she can solve the problem with my landline soon. Such a shame i have had no phone line for a week now as I’m awaiting the new phone and internet hub that is held up in delivery.
13 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your feedback. We’re pleased to hear that Mae was fantastic and easy to understand, and that she has been supporting you with your query.
We’re sorry to hear that you’ve been without your landline for a week and that there have been delays with the delivery of your new phone and internet hub. We understand how inconvenient this must be and appreciate your patience while this is being resolved.
I will be grateful if you can get my…
I will be grateful if you can get my landline connected as soon as possible many thanks 01733810328
13 mai 2026
Réponse de Premier Talk
Your request has been noted and we recommend contacting our support team directly so they can urgently review your account and provide an update on the restoration of your service.
Chloe was very helpful and pleasant…
Chloe was very helpful and pleasant confirming my broadband package and commence date.
She answered my questions patiently explaining everything.
Such grea customer service.
8 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your kind feedback. We’re delighted to hear that Chloe was helpful and pleasant while confirming your broadband package and start date.
Helpful customer service
Belle was very helpful, polite and answered my questions. The customer service in this instance was very good. However I am very disappointed with the huge recent price hikes.
13 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your feedback. We’re pleased to hear that Belle was helpful, polite, and able to answer your questions, and that you received good customer service on this occasion.
We’re sorry to hear your concerns regarding recent price increases. We understand that changes in pricing can be disappointing, and we appreciate you sharing your thoughts on this.
Second time lucky
The first request for call back by dialing 1 received no response , second attempt I received a call back from Mya who was most helpful and quickly sorted the issue with my account. Mya was both helpful and patient with my enquiry I hope going forward this level of service continues.
27 avril 2026
Avis spontané
Réponse de Premier Talk
We’re really pleased to hear that Mya was able to call you back and quickly resolve the issue with your account. It’s great to know she was helpful and patient throughout your enquiry, and we’ll be sure to pass on your kind comments to her.
Digital phone line eventually sorted…
Digital phone line eventually sorted out after 9 weeks without a landline also lost WiFi for a short time. Response from customer services varied from 1-4 hours. I found James to be very helpful about my concerns. He reassured me that he would get it fixed which he did.
12 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your feedback, and we’re sorry to hear about the disruption you experienced over the past 9 weeks without a landline and the temporary loss of WiFi. We understand how frustrating and inconvenient this must have been.
Very polite helpful and patient with…
Very polite helpful and patient with added humour as a bonus.
12 mai 2026
Avis spontané
Réponse de Premier Talk
We’re pleased to hear that you found our team member clear to understand and appreciated the personal, conversational approach to helping resolve your issue. We understand how important good communication is, especially when discussing technical matters and we truly value your comments and support.
The lady Chloe on the phone was very…
The lady Chloe on the phone was very helpful and polite. Helped me a lot to solve things out thanks again.
12 mai 2026
Avis spontané
Réponse de Premier Talk
We’re delighted to hear that Chloe was so helpful and polite and that she was able to assist you in resolving everything. We’ll make sure your kind comments are passed on to her. Thank you again for your support!
Ruby was amazing
Ruby was amazing! So helpful, so knowledgeable! I could not fault the service and support she gave me!
12 mai 2026
Avis spontané
Réponse de Premier Talk
We’re thrilled to hear that Ruby provided such helpful and knowledgeable support and that you were so pleased with the service you received. We’ll be sure to pass your kind comments on to her. Thanks again for your support!
Thank you Cloe
Thank you cloe for your patience! Answered all my 100 questions. So very polite
11 mai 2026
Avis spontané
Réponse de Premier Talk
We’re so pleased to hear that Chloe was patient, polite, and able to answer all of your questions. We’ll be sure to pass your kind feedback on to her. Thanks again for your support!
I have been trying to sort a receipt…
I have been trying to sort a receipt out for a payment l made in February. On calling for the 5th time about this Tiahh has finally sent me my confirmation I requested. Thanks to Tiahh l have given her 5 stars.
7 mai 2026
Réponse de Premier Talk
Thank you for your feedback and for taking the time to leave a review. We’re really pleased to hear that Tiahh was able to finally get your payment confirmation sent over and resolve this for you. We appreciate your patience throughout the process and will make sure your kind comments and 5-star rating are passed on to her.
James was very good at contacting and…
James was very good at contacting and keeping me informed. Was particularly impressed by the way he leased with Open Reach to facilitate the engineer attending when he was in the area.
11 mai 2026
Avis spontané
Réponse de Premier Talk
We’re really pleased to hear that James kept you well informed and provided such a positive experience. It’s great to know he was able to liaise effectively with Openreach to help arrange the engineer visit at a convenient time. We’ll be sure to pass your comments on to him. Thanks again for your support!
Customer Service
The company does not do well with customer service. In fact, it is very bad. Leanna is a breath of fresh air and demonstrates all the qualities you need from a good customer service agent.
11 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for taking the time to share your feedback. We’re sorry to hear that your overall experience of our customer service has not met your expectations.
We’re really pleased, however to hear your positive comments about Leanna. It’s great to know she made a positive difference and demonstrated the qualities you expect from a good customer service experience. We’ll be sure to pass your kind words on to her.
We appreciate your honesty and your feedback, as it helps us identify where improvements are needed.
Tiahh was very helpful today in her…
Tiahh was very helpful today in her calm and polite manner
11 mai 2026
Avis spontané
Réponse de Premier Talk
Thank you for your kind feedback! We’re really pleased to hear that Tiahh was helpful and that you appreciated her calm and polite manner
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