Premier Talk Avis 

Your agent was very helpful and answered all my questions succinctly and clearly. I docked a star because it is difficult to get through to your number taking ove four hours

I had the pleasure of speaking to chloe today, she made me feel at ease as I was very stressed, she was really polite and understanding also, by the end of the phone call I was happy and my problem was resolved

Thankyou

Leanness sorted my issues with a polite and friendly manner

I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the high levels of calls. I appreciate this but there has got to be something wrong with the call system. I have only given a 4 star rating overall because of my difficulty in accessing a person to talk to ( 4 working days ). The call back option is not reliable.

I would like to give the girls 5 stars, they have been very helpful and friendly. However I am rating the experience, this is can only give 4 stars as it took so long to resolve.
I think we are nearly there now, once the whole matter has finished, with waivers and adjustments to billing applied. I will gladly rate again.

Thank you Mae for your professional response to resolving the issue I had,many thanks.

I had a query about a letter received about upgrading my aunt's phone to digital. Tiahh was very helpful, pleasant and I felt she new what she was talking about so gave me confidence.

I have only rated you 1 star to enable me to proceed.
Whilst your young lady Mae was sympathetic and helpful on the phone, I find the customer service of Premier Talk very poor.
I believe you have a duty of care to all your customers, which has not been the case in my Mothers situation.
My mother is an elderly, vunerable but independent lady, but your actions have lessoned that independence and made her more anxious. She has no faith in your new system at all.
In the last two months since your installation of your "more reliable and future-proof digital service" my mother has been without a phone service on two occasions. This is entirely unacceptable.
I feel that you should apologise in writing ( not expexted) and compensate her for the stress and anxiety caused during this period
Regards
Brian Price

Premier talk cut off my landline in November 2025 leading me to switch provider in December. Despite this Premier have continued to bill me as if i did not switch provider and are now saying I owe total of £515

They have not responded to my CISAS case about this matter even after three extensions to the deadline.

Please improve contact and service,Please also respond to my CISAS case urgently

The customer service is also minimal.

I would also add that I am personally not in the least bit surprised that Premiertalk have not responded. This is the sustained experience I have had throughout correspondence with them.

,Please respond to my Cisas case urgently
Thank you

Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.

I note the response below and their promised intent. Rings rather hollow I’m afraid. We finally had a response to the email address linked to my mother in law’s account on 27 May promising “urgent action”. Guess what? Yep, still waiting. We will be changing provider

To Chloe and all the team,a big thank you for your assistance and professional help,Michael.

Good customer service from Mae

Good service from James over technical issue, just wish there was a few more telephone operators to answer our call quicker.

Mae was every helpful for sorting out my telephone bill

My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.

Tiah (what a lovely name) was very polite and explained my query very well

Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.

The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.

Absolutely disgusting company now trying to charge me for a digital package that I haven't even got!!!! Almost double what I have been paying,no notice of changes which they are meant to give.Have sent numerous emails telling them I don't want to enter into any new contracts with them I want to leave. Even though I have paid a years line rental up front which I have sent them proof of im still expected to pay monthly for it, didn't think they could change contracts without giving customers the option to leave?.

extra £14.99 on bill 3 different reasons for it...monthly line rental I've already paid a year upfront so won't be paying that!!!
Digital service charge im not digital and won't be with them as I won't be put into another contract with this disgusting company!!!
The latest reason was it's for analogue signal absolute load of rubbish they make it up as they go along don't believe a word they say. !!!!

Awful customer service.

One query, 2 different replies.

Tried emailing numerous times but no response.

They increased the monthly charge without prior notice .

They gave some rubbish information that the increase was due to old network cables, it's a load of rubbish.

We are in the process of moving.

Premier talk have now asked for verification, through trust pilot that I'm a genuine customer, if they had responded to my 2 previous emails I wouldn't be writing this review.

There is such a huge change over of staff within the company, I'm not surprised that I'm getting conflicting information.

This does not excuse their appalling customer services.

My sister is the account holder but I'm the 3rd party named on the account due her vulnerability but this makes no difference to this company.

Avoid at all costs.

Premier talk have eventually replied to my email only after i advised i woukd be escalating to Ombudsman.

This company has a huge turnover of frontline staff whuch may explain the conflicting advise i got.

My sisters monthly internet cost went up to £55, due to old wiring, absolute nonsense.

Go to one of the main providers you get better customer service for lesser cost, she is now only paying £21 per month, no mention of old wiring, strange??