Prestige Cars Kent Avis 

Met JamesK today and he was fantastic. I ended up buying a different car i came into see and cant fault the service he provided. He’s a credit to the company. Thanks James!

Had a great experience here. Our saleschap Liam was very helpful, courteous and made the whole process very straightforward. He was also very understanding of my driving styie during the test drive as well! 😎 Lots of quality cars and overall recommended. Thanks!

service from sam P was great, friendly, approachable and informative. Will be back in the future.

Extremely disappointing and stressful experience.

I went to view a car, agreed to buy it and was given a £19,000 part-exchange value for mine, which had been fully serviced the week before. They saw all the paperwork.

I transferred £16,429, paid £352 road tax and insured the new car. After a considerable wait, I was sitting next to the freshly valeted car expecting to drive it away when I was suddenly told they had found alleged fault codes on my part-exchange and wanted to reduce the agreed value by around £4,000.

I refused to accept such a significant last-minute change and walked away from the purchase.

What made matters worse was the salesman’s attitude. He had been extremely friendly while taking my money, but once the deal fell apart I was accused of being dishonest about my car. I found that insulting and completely unacceptable.

They still had more than £16,000 of my money and told me it would be refunded by Tuesday. It wasn’t. I am also still waiting for the £352 road tax refund, which can apparently take up to six weeks.

If there was an issue significant enough to reduce my car’s value by £4,000, it should have been dealt with before taking my money and allowing me to tax and insure the new car.

A deeply unpleasant experience. I would not use Prestige Cars Kent again.

James K was great, very knowledgable and easy going making the whole experience enjoyable. Highly Recommend.

James K was excellent. Took us through a couple of cars, honest with us about it all. Would recommend him highly. Great service great staff.

Both Bill and Matt were courteous and helpful. Straight forward transaction - highly recommended.

James k was great. Very polite and answered any questions i had. Highly recommend

Trustworthy and efficient. Overall a very good service

Bought a Porsche Taycan - flew from Edinburgh on the 21st August. The date was suggested in order to clean the car and sort out any defects and paint chips. Arrived early and saw the car covered in filth being charged.
As I saw the salesperson (very pleasant) I explained to him that the car was in a filthy state - but he reassured me that it would be cleaned up.
Half an hour later, I went and the car was washed but had multiple chips on the bonnet and the carbon fibre alloys.
Essentially, the garage had lied about the chips getting repaired. I accepted the car in the condition it was in as I had flown down and it was not a major issue for me to have this sorted out in Scotland.
Then came the selling of a warranty. I bought one for 3 years at a cost of well over £2000. It was quite a comprehensive warranty which included cover for MOT costs and repairs. When I came home, the small print mentioned the MOT and the cover was only available at the garage in Kent! When I complained about this, I was told I can get my MOT paid for if I sent the receipts but I could not cancel the Warranty - despite the denial of a 14 day 'cooling off' period.
The nightmare did not stop there. They forgot to give me the service book and the cars operating instructions. When I phoned the garage, I was politely told that I have to download the operating instructions online as the car does not come with a physical instruction book - another lie.
A few weeks later, I was sent the service book and lo and behold there was an instruction book with it. The car documentation and the service book arrived on the 22nd Sept

I went to this company because of its reputation and the reviews it has which are mainly positive. However, this company has made a mockery of the whole transaction - finally the girl who decided to conduct the final transaction was completely thick and had some sort of anger issues. But thats a different story.

Take home message, great car - I've had the defects sorted but a garage whose reputation is based on a great customer experience was extremely poor.
Finally, if you do buy the warranty - don't expect your call about the warranty to be answered very quickly - I was on the line for over 45 mins to get through. When I phoned the sales team, the call got answered within 5 seconds - be warned and do your research please

Went into Prestige on my way past as I had a couple cars that I wanted to test drive. Sam P took me through everything and I had a great experience. Didn’t buy on the day but I’ll definitely be back once I’m ready

I sold my Porsche Cayenne S to Nick and Matt at Prestige Cars Kent. Both were really friendly, honest and straightforward to deal with. The whole transaction went smoothly with no problems at all. Very professional and a pleasure to deal with. Would definitely recommend them.

I dealt with Karl on arrival after the company had agreed the purchase of our BMW via Wow. Everything went very smoothly, would highly recommend them to anyone buying or selling a car.

James was extremely helpful and knowledgeable. All queries answered, not pushy in the slightest,
Excellent service overall.

Thank you.

ARRIVED TO TEST DRIVE ONE CAR AND DROVE AWAY WITH AN EVEN BETTER ONE. THANKS TO CONOR WHO LOOKED AFTER US SO WELL. GREAT SERVICE.

A great experience when purchasing a car. Professional and helpful from start to finish. Would highly recommend Conner, Thank you

Great experience selling them my BMW. Simple and clear admin process. Mark Shorter who came to inspect and collect the car was a delight and very professional. Great Service

Great customer service received from Liam

From start to finish Sam Sims was professional and as helpful as could be. He kept me updated and informed all way through process. AAA+ service and

Avoid at all costs …. Incredibly rude - they need to learn how to treat their customers with respect . I have never experienced anything like it !