We were helped by Luca while looking at a couple different cars that we had been interested in. They were quite different values and at no point was he pushing the higher value car on us. He was hones... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Exceptional service from James Kay at Prestige Cars! James Kay was professional, friendly, honest and incredibly helpful from start to finish. He made the whole process smooth and completely stress-fr... Voir plus
L'entreprise a répondu
Sam is a lovely friendly young man explained things very clearly and very helpful we will definitely be returning when I need another new car! Fantastic service with a smile very valuable member of y... Voir plus
L'entreprise a répondu
James Kay was outstanding. Very warm and friendly, taking the time to answer our questions and giving us all the options that we requested so we could make the best decision for us. At no point did w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Coordonnées de contact
Hewitts Road, BR6 7QR, Orpington, Royaume-Uni
- 01689 660 385
- prestigecarskent.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good customer service
Had the pleasure of being served by James at Prestige. Highly recommend them if looking for a car
22 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your fantastic feedback!
We’re pleased to hear that you had such a positive experience with James. We’ll be sure to pass your kind comments on to him, as we know he’ll be pleased to hear that you would recommend both his service and Prestige Cars Kent.
😊
Excellent service
Jess who dealt with me, was absolutely great, so knowlegable, and made me feel totally at ease, she didnt mind me asking lots of questions about the new car, and was really patient and caring, made my whole experience a pleasure
Thank you Jess
22 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you Susan and Howard for your wonderful feedback!
We’re delighted to hear that Jess provided such a knowledgeable, patient and caring service, and made you feel completely at ease throughout the experience. It’s fantastic to know she was able to answer all your questions and make the process of choosing your new car such a pleasure.
We’ll be sure to share your kind comments with Jess, who will be delighted to receive them.
Thank you again for choosing Prestige Cars Kent, and we wish you both many happy miles in your new vehicle!
I would strongly advise against selling…
I would strongly advise against selling your car through Carwow based on my experience with this company.
The evening before the agreed collection, at around 5:45pm, I was contacted and told that the market had “drastically dropped” and that they could now only offer £1,000 less than the price originally agreed.
Reluctantly, we accepted the reduced price. However, when they arrived to collect the car, they then attempted to knock a further £400 off the agreed amount.
The whole experience was extremely frustrating and left us feeling that the agreed price was never really secure. In my opinion, this is not the way a professional car buying company should operate.
I would not use this company again and would strongly recommend others think carefully before agreeing to sell their car through them.
22 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thanks for taking the time to share this. We're sorry the sale didn't go ahead the way you'd hoped.
Our team carried out this purchase in line with our standard process and the terms we operate under, including any price discussions along the way.
We don't recognise the review as a full account of how those conversations went, but we won't go into details here. We wish you well with the sale of your car.
Thank you Jack for having myself and…
Thank you Jack for having myself and wife today, your detailed explanation made our decision easier, we appreciate you, carry on looking after other clients this way and more
Nelson
22 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
We’re delighted to hear that Jack provided you and your wife with a detailed and informative experience, helping to make your decision easier. We’ll be sure to pass your lovely comments on to Jack, who will be pleased to know his approach made such a positive impression.
Thank you again for choosing Prestige Cars Kent, and we wish you both all the very best with your new vehicle. We look forward to welcoming you back in the future!
SCAM ARTISTS
SCAM ARTISTS - not only did they offer me £500 over what they could pay through carwow seperately and under cut them, which I declined as didnt want to drop the car off. They then won the auction on Carwow and called usat 5:30pm the day before delivery dropping the price by £1,000 as "market had moved" - This is against Carwow's buyer terms and illegal (confirmed with Carwow and buyer is now under investigation). My wife was adament she wanted to sell the car and accepted the £1,000 reduction based on them not being able to drop the price any further should they come to collect the car, they agreed. They arrived to collect the car and dropped the price based on "minor scuff on the inside of the door from the seat belt rubbing", by £400.
The staff are rude and condecending and threatening. Stay away
22 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thanks for taking the time to share this. We're sorry the sale didn't go ahead the way you'd hoped.
Our team carried out this purchase in line with our standard process and the terms we operate under, including any price discussions along the way.
We don't recognise the review as a full account of how those conversations went, but we won't go into details here. We wish you well with the sale of your car.
Great experience!!
Came to view and potentially buy a car, both Joe and Gemma made the whole process super easy and explained everything! Super easy to speak to, I forgot I was even buying a car!
Would highly recommend buying a vehicle from here!
21 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your fantastic feedback!
We’re delighted to hear that Joe and Gemma made the process so easy and enjoyable, and that they took the time to explain everything clearly throughout your experience.
It’s great to know you felt comfortable and well looked after, and we really appreciate your recommendation.
Great customer service.
James was a great help with the mountains of paperwork as we brought our car for a straight part exchange. It took hours but he was very patient. Thankyou.
21 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your lovely feedback! We’re so pleased to hear that James was able to make the paperwork side of your part exchange as smooth as possible. We appreciate your patience and are glad his help and professionalism made a difference. We’ll be sure to pass your kind words on to James. Thank you again, and we hope you enjoy your new car! 🚗
James has been excellent in helping us…
James has been excellent in helping us choose the right car, he’s been extremely helpful and very professional in his approach and interaction. He was to point on his sales pitch. A great salesman in the making.
21 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that James was so helpful and professional throughout your experience. It’s great to know that he took the time to help you find the right car and made the process straightforward and enjoyable. We’ll be sure to pass your kind comments on to James — he’ll be thrilled to hear them. 😊
Sam P was amazing
Sam P was amazing. service was fab and I’m really happy with the car. everything went really smoothly from the test drive to explaining options.
21 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that Sam provided such great service and made the whole experience, from the test drive through to explaining your options, so smooth and enjoyable. We’re thrilled you’re happy with your new car and really appreciate you taking the time to share your experience. Enjoy your new car! 🚗
Terrible customer service
Terrible customer service, would recommend other showrooms
1 juillet 2026
Avis spontané
Réponse de Prestige Cars Kent
We are sorry to hear that you feel you have received a level of customer service that has fallen short of your expectations, and we would welcome the opportunity to discuss your experience further and understand the circumstances surrounding your concerns.
Unfortunately, based on the username provided with the review, we have been unable to match your details against any customer records within our dealer management system.
Please could you contact our Customer Care team at customercare@prestigecarskent.co.uk, providing your full name so that we can identify your records and look into this matter further.
We look forward to hearing from you and assisting you further.
PRETTY WOMAN MOMENT
Absolute waste of my Saturday morning driving over an hour as agreed to test drive a car. When I arrived the receptionist was rude and unwelcoming. Clearly could not be bothered. I was then assisted by Ivak/Ivan who after finding out I want to view other cars at other places and not trade that same day insisted that I could only test drive if they ran a soft search on me?! This made no sense. This dealer was abrupt, unfriendly and didn’t at all encourage the sale. I had to ask for a manager who prepared the test drive with Becky who was lovely and helpful.
I will be buying this car but with another dealer. Utter rudeness and very disappointing.
19 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Please accept our sincere apologies for the experience you encountered during your visit. This is not the level of service we aim to provide or strive to deliver to our customers, and we are disappointed to hear that your visit fell short of the standards we expect.
We have taken your comments on board and a member of our management team will be in touch with you directly to discuss your experience further.
Thank you again for bringing this to our attention, and please accept our apologies for the inconvenience and disappointment caused.
Great service received from Sam at…
Great service received from Sam at Prestige Cars Kent. Thanks
20 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your kind review! We’re delighted to hear you received great service from Sam. We’ll be sure to pass your lovely feedback on to him. Thanks again for choosing Prestige Cars Kent, and we hope to see you again in the future! 😊
Joe was absolutely first class showing…
Joe was absolutely first class showing us the 2 cars we were interested in. Answered all our questions and was very polite indeed, spot on.
19 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that Joe provided such a first-class service and was able to answer all your questions. We’ll be sure to pass your kind comments on to him.
We recently sold our BMW X3 to Prestige…
We recently sold our BMW X3 to Prestige Cars. We delt with Bailey, Matt and Nick. They were all very helpful, easy to deal with and very professional.
Many Thanks Tim.
18 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you, Tim, for taking the time to leave such a great review! We’re delighted to hear that Bailey, Matt and Nick were all helpful, professional and easy to deal with throughout the process. We really appreciate your business and hope to have the pleasure of dealing with you again in the future. All the best!
Great work from start to finish
Great work from start to finish! Luca Cambden really helped us find the right car and supported us throughout the entire process. The service was professional, helpful, and made everything smooth and stress-free. Really appreciate all the help and would definitely recommend!
16 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that Luca was able to make the process smooth, stress-free, and enjoyable from start to finish. We really appreciate your kind words and recommendation, and we hope you enjoy your new car! 🚗
Great experience
Great experience, great team. Talk to Sam and literally was an amazing experience
18 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your review, Lovely to hear Sam made it an amazing experience buying a car from us. We hope your enjoying the car.
Was looked after and advised well
Was looked after and advised well. Jack was very helpful. Would recommend this company.
18 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your lovely feedback! I’m really pleased to hear you were well looked after and found Jack helpful throughout. We really appreciate your recommendation and hope to see you again in the future! 😊
A worthwhile trip
I made the trip from north Essex to Orpington to view a car. Although I ended up not buying the car I had selected online the experience was worthwhile as I was able to see more clearly what was on offer, what my car was worth on the market, and to clarify in my own mind what I really wanted. Jack was helpful and well informed and if the situation arose I would be happy to deal with him again.
17 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for taking the time to share your review. we are pleased Jack helped you explore your options and pleased the visit was worthwhile and helped give you a clearer idea of what you’re looking for. Should the opportunity arise in the future, Jack Will be delighted to assist you again. All the best with your car search!
Next steps after multiple bad service instances
Further to my previous review, 6 weeks ago, to which management replied stating:
‘A member of our Management Team will be reviewing the matters you have raised in full and will contact you directly to discuss your experience further, investigate your concerns and understand what has taken place.’
I was contacted via the phone, apologised to by a manager, he offered no form of resolution or compensation for the wasted fuel, wasted time etc. he stated he would contact the relevant companies to get the hard searches removed, to which he has not done and I have heard nothing back since. This will now become a legal matter until the hard searches have been removed. P.s there are 6 hard searches from this company! DO NOT USE THEM
18 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
We are sorry that your concerns have still not been resolved in an amicable manner and apologise for the continued frustration and inconvenience this has caused.
Following your further comments, the matter has been escalated back to a member of our Sales Management Team for a full review of the concerns raised. A member of the team will be in touch with you directly to discuss your experience and the points outlined in your review.
We appreciate your patience while this is reviewed and hope we can work towards addressing your concerns directly.
Effortless sales with Jack
Effortless sales with Jack. Made our experience easy and helped us with all questions.
A good experience with car sales and looking forward to getting our new car ordered.
17 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Jack will be so happy to hear he made the experience easy and straightforward for you both .He will look forward to getting your new car ordered and seeing you again soon. 😊
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.