We were helped by Luca while looking at a couple different cars that we had been interested in. They were quite different values and at no point was he pushing the higher value car on us. He was hones... Voir plus
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Lisez les avis des autres
Exceptional service from James Kay at Prestige Cars! James Kay was professional, friendly, honest and incredibly helpful from start to finish. He made the whole process smooth and completely stress-fr... Voir plus
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Sam is a lovely friendly young man explained things very clearly and very helpful we will definitely be returning when I need another new car! Fantastic service with a smile very valuable member of y... Voir plus
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James Kay was outstanding. Very warm and friendly, taking the time to answer our questions and giving us all the options that we requested so we could make the best decision for us. At no point did w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Coordonnées de contact
Hewitts Road, BR6 7QR, Orpington, Royaume-Uni
- 01689 660 385
- prestigecarskent.co.uk
4,5
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Effortless sales with Jack
Effortless sales with Jack. Made our experience easy and helped us with all questions.
A good experience with car sales and looking forward to getting our new car ordered.
17 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Jack will be so happy to hear he made the experience easy and straightforward for you both .He will look forward to getting your new car ordered and seeing you again soon. 😊
Awful
Awful. Bought a car, finally when they did call back. Lots of chasing them! Unprofessional experience in collecting car. Not charged so left waiting much longer then overheard the salesman say he could sweet talk us. Minor fault first day of receiving the car and the detail in getting an appointment for the repair was unnecessary and took too long for the minor fault. Was the called 5.50pm to cancel the night before after rescheduling my work. Overall really bad experience. The customer service is lacking maturity and focus. The cars sell themselves.
8 août 2026
Avis spontané
Réponse de Prestige Cars Kent
We are sorry to learn of your experience and for any inconvenience caused both before and after the purchase of your vehicle. We appreciate you taking the time to share your feedback.
We would welcome the opportunity to investigate the concerns you have raised, including the communication, collection experience and arrangements made regarding the reported fault.
Unfortunately, we have been unable to locate your details on our dealer management system using the username provided with your review. Could you please contact our Customer Care team at customercare@prestigecarskent.co.uk, providing your full name and vehicle registration number, so that we can identify your records and look into this matter further.
We would be grateful for the opportunity to discuss your experience directly and address the concerns raised.
Jess was amazing and understand that I…
Jess was amazing and understand that I wasn’t going to make a decision there and then after test driving the car, I will definitely be back in touch!
16 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much, Jess will be more than happy to help whenever you’re ready, and we look forward to hearing from you again! 😊
Customer Service?
Waited 45 minutes past my scheduled appointment to be seen having paid the £99 holding fee. Paid a £500 deposit after seeing the car and arranged a collection date. Called to rearrange the collection date which seemed no issue, only to call the day before to confirm and found that nobody had a clue what was going on.
I was repeatedly promised callbacks that never came. Eventually I was told there was an issue with the car’s engine the night before collection day which I’m unsure as to how it passed their “175 point check.” I was assured I’d receive an update about the car the following day - again, nothing. Emails ignored. Calls ignored. When I finally managed to make contact, I was told they had tried to contact me when they hadn’t.
The deposit was refunded quickly which is the only positive I can give them.
Shocking communication, organisation and a complete waste of time.
22 août 2026
Avis spontané
Réponse de Prestige Cars Kent
We would like the opportunity to discuss the circumstances surrounding your vehicle purchase and appointment in more detail.
Unfortunately, based on the username provided with the review, we have been unable to identify and confirm your details within our dealer management system. We would therefore ask that you contact our Customer Care team at customercare@prestigecarskent.co.uk so we can locate your records and discuss the matter with you directly.
Réponse de Prestige Cars Kent
Thank you for your kind review! We’re delighted to hear that Sam explained everything fully and professionally. We really appreciate your feedback and will be sure to pass your lovely comments on to Sam!
I went to view an Alfa Romeo Stelvio at…
I went to view an Alfa Romeo Stelvio at Presitge Cars and had the pleasure of meeting with Jack.
Jack was absolutely brilliant! He was very friendly and informative. I would highly recommend!
12 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience viewing the Alfa Romeo and that Jack was friendly, informative and brilliant throughout your visit. We really appreciate your recommendation and will be sure to pass your lovely feedback on to Jack!
Just been with Jack W who took me on a…
Just been with Jack W who took me on a test drive. Very relaxed, not over selling. I liked the car but unfortunately I can get the same car at another dealer for less. Jack was straight with me explaining why he couldn’t discount and match the other price.
We both shook hands and wished each other well.
I’ll definitely go back to Prestige Cars when in the market again.
12 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for such a fantastic and honest review! We’re delighted to hear that Jack W provided a relaxed, professional experience and was open and straightforward throughout. We really appreciate you giving Prestige Cars the opportunity, and we’re pleased to hear you’d consider coming back to us in the future. We look forward to welcoming you again!
Polite courteous and professional and…
Polite courteous and professional and understanding thanks
10 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your kind review! We’re pleased to hear you found our team polite, courteous, professional and understanding. We really appreciate your feedback and hope to see you again in the future!
Audi A4
Jess was absolutely amazing from start to finish, knowledgable and helpful with any questions or concerns I had when buying my new car. I would 100% recommend Prestige Cars and use them again in future.
31 août 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic review! We’re delighted to hear that Jess was amazing from start to finish and was knowledgeable and helpful throughout your car-buying experience. We’ll be sure to pass your lovely feedback on to her. Thank you for recommending Prestige Cars, and we look forward to welcoming you back in the future!
Selling my car to Prestige Cars Kent…
Selling my car to Prestige Cars Kent was very easy and the team offered me a good price. Great work by Bill, Matt and Bailey. Cheers guys.
8 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your fantastic feedback! We’re happy to hear that selling your car to Prestige Cars Kent was such an easy and positive experience. It’s great to know that Bill, Matt and Bailey looked after you and helped make the process straightforward. We’ll be sure to pass on your kind words to the team. Thanks again, and all the best!
Absolutely shocking experience
Bought my car less than 6 months ago with the extended warranty. The car developed a fault which I brought in to be repaired by the service centre. They've had my car for more than a week, and after daily calls, they are still unable to tell me when it will be fixed. On top of that, they said a courtesy car isn't available for another month. No sense of urgency whatsoever even when I told them i live rurally and have multiple school runs to do. Absolutely shocking aftercare.
1 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
I am sincerely sorry for the inconvenience caused and for any communication issues you have experienced throughout the process. We fully appreciate how frustrating it must be to have your vehicle with us for an extended period without receiving clear information regarding the progress of the repair, particularly given your personal circumstances and reliance on your vehicle.
As discussed during our conversation this morning, your concerns have now been escalated internally, and a member of our management team will be in contact with you to discuss your experience further and work towards a satisfactory resolution.
With regard to a courtesy vehicle, we are sorry that we have been unable to provide one sooner. As with all dealerships and workshops, courtesy vehicles are subject to availability, and unfortunately we cannot always guarantee immediate availability. We can, however, place you on our standby list and will contact you should a vehicle become available sooner.
Once again, I apologise for the inconvenience and frustration caused, and thank you for taking the time to speak with me this morning. We hope to address your concerns appropriately and improve your experience moving forward.
Fantastic Customer Service from Matt!
I would like to send a huge thanks to Matt who has seriously put my mind at ease this morning by being so attentive, responding to my query urgently and putting my mind at piece, huge thank you for your support via WhatsApp - 10/10.
7 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
We’re delighted to hear that Matt was able to put your mind at ease and provide such attentive and prompt support. It’s great to know that he responded quickly to your query and made you feel reassured throughout.
We’ll be sure to pass your kind words on to Matt — he’ll be thrilled to hear your 10/10 feedback!
Thank you again for taking the time to share your experience. We really appreciate it.
James was friendly and professional…
James was friendly and professional made it very easy to purchase a car he explained everything well.
6 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you for your lovely feedback! We’re so pleased to hear that James was friendly, professional, and made the process of purchasing your car so easy. It’s great to know that he explained everything clearly and made the experience enjoyable. We’ll be sure to pass on your kind words to James. Enjoy your new car! 🚗
James was so helpful with everything…
James was so helpful with everything making it an amazing experience to purchase a car, it was smooth start to finish,
6 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Thank you so much for your fantastic feedback! We’re delighted to hear that James made your car-buying experience so smooth and enjoyable from start to finish. We’ll be sure to pass on your kind words to him. Enjoy your new car! 🚗
Great service from Matt sorting out a…
Great service from Matt sorting out a date for our MOT
4 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
We are pleased to hear that Matt has been very helpful and is helping with your MOT.
Réponse de Prestige Cars Kent
Jack will be pleased to hear he made your experience a good one.
Joe was sweet made my experience easy…
Joe was sweet made my experience easy and straight forward nice1 Joe 👍🏻
3 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Joe will be thrilled to know his sweet and straightforward approach made your experience so easy! Thank you for sharing your feedback with us!
Very quick and easy sales purchase and…
Very quick and easy sales purchase and experience
3 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Our team will be delighted to hear that your sales purchase was so quick and straightforward! Thank you for sharing your positive feedback!
Matt from servicing …
Although I have not had a particular good experience with Prestige, my recent experience with Matt from the servicing department has been exceptional. He has gone above & beyond to help …… more than any other company I have dealt with. Due to ill health I am unable to communicate on the phone easily but Matt has used What’s App & responded immediately as though on a call & not left me waiting for hours as many do. His patience & diligence to sort the issues with my car were beyond my expectations. Matt I cannot thank you enough… you have no idea how much you have helped. Thank you
1 septembre 2026
Avis spontané
Réponse de Prestige Cars Kent
Matt will be thrilled to know his patient communication and exceptional dedication made such a positive difference! Thank you for sharing your feedback!
Great experience
Picked up my Wife’s new car on Sunday and I must say the whole experience was seamless and very efficient.
Jess covered the demonstration and sale of the vehicle and was excellent throughout the process.
Erleta managed the collection and handover and was extremely helpful especially with the phone set up. Thanks to all the team.
30 août 2026
Avis spontané
Réponse de Prestige Cars Kent
Jess and Erleta will be thrilled to hear they made the handover so efficient. We hope your wife loves driving her new vehicle. Thank you for choosing us!
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