Primo Collection Avis 49

Please do not purchase from this site. Poor quality. The packaging is identical to Shein products from China, so assuming it comes from the same factory, but 4 times the price.
Also there are no easy returns as advertised on the site. You have to return at your own cost, no return label & then….. no refund 😡
Possibly because the returns address is actually a storage unit. Fuming!!!!

Sent a return at my own expense and it’s been a month with no refund. DO NOT BUY from these scammers. Clothes are terrible quality as well

DO NOT LISTEN TO THE REPLY. It was returned a week after I received the item, and it was not a sale item. Not worn once, original packaging & even in the bag it came in.

They get you to return it to a storage unit with an address that isn’t accurate. Very shadey

AWFUL. Took months to be delivered, then when my clothes came the quality was SHOCKING. Worse than any other brand I’ve seen. Disgusting service too. Don’t waste your time. They didn’t even give me a returns label!

Stole my money

I sent them an item back due to a sizing issue and I have still not received my money

I made a order 3 months ago and I have not received the item and I have contacted them many times to receive a refund and they have not responded.

PLEASE PLEASE DO NOT ORDER FROM THIS SCAM SITE! paid £50 for a disgusting t shirt want to send it back. As I type this review I’m still within my 30 days but they will not send me the address to send the t shirt back and get a refund. PLEASE AVOID

Scam. Returned items no refund now they are disputing my charge back from my credit card company

Tried to return and item and they didn’t get back to me until the date I couldn’t do a return anymore. Plus the item I bought was of really cheap quality for costing $100 dollars. Hope they go bankrupt.

I was really scared when I saw the other reviews because I already made an order but it didnt actually prove to be so true because I was well attended to and the quality of my order was top notch. I really don't see a reason for the bad reviews but everyone are entitle to their own opinions. As for me, I would love to get more from them

DO NOT USE THIS COMPANY. GOODS RECEIVED WERE INCORRECT SIZE AND BAD QUALITY .UNABLE TO CONTACT AFTER NUMEROUS EMAILS TO ARRANGE A RETURN. WASTED MONEY ON AN ITEM I CANNOT RETURN

loved the products and delivery took about a week.

Would give this minus reviews if I could. The biggest time wasters. Ordered a jumper, arrived late, quality was awful and the customer service is dreadful. I have emailed them so many times to get a return address and they ignored it for ages. Eventually they gave it and now they won’t update Klarna about the return. I have emailed them multiple times since. I’m glad I put it through Klarna because they have helped but the worst shop.

Have been chasing a refund after returning a sweater. No reply whatsoever. They had authorised the refund and I had sent it by recorded delivery at my own expense. Am still repeatedly chasing. Disappointed and will not be using this company again.

When I looked at the reviews I was worried that I may have wasted my money. However, when my package arrived it was exactly what I paid for and was good quality. Other people may have had bad experiences with this company but in my experience people are more likely to leave a review when they’ve had a bad experience; where as people who got what they paid for tend not to leave a review.
So if you’re worried by the other reviews try not to be, it seems like some people have had good experiences and others have had bad, so don’t worry too much!

Great quality, they explain the details about the sizes and made it very easy to know the exact size to order. I am removing one star because one of the jumpers I ordered was quite bigger but they made the process of returning it very easy

Absolutely awful! Ordered Christmas gifts for my son for over £200….took over a month to arrive and siding is ridiculous. Size 32 Jeans smaller than my size 28! Poor quality and despite constant emails not one reply! AVOID!!

ABSOLUTELY TERRIBLE CUSTOMRT SERVICE. I ordered a small black jumper for my daughter and a Large Khaki jumper landed 4 days before Xmas and no one is answering any of my direct emails or responding to the Contact Us Section. I'm currently working with Consumer Rights to take them down unless they respond. AVOID AT ALL COSTS!!!!!!!

My son ordered a jumper and paid quite a bit for it, it arrived a totally different jumper and no matter how many emails and messages are sent they have not responded. Terrible customer service and lucky that I couldn’t give 0 stars.

When my order was received they had sent the wrong size. I have sent them 2 emails asking for either a refund or the correct size to be sent. I also asked how to return as it wasn’t my fault so shouldn’t have to pay return postage. I have not had a reply to either email. I am annoyed at myself as I usually checks reviews before I place an order with a company I haven’t used before but forgot this time. Please avoid this company

SCAM! do not order from here they use cheap distributors like Temu, i fell for this and when my sweatshirt came i realised it’s a scam. it had no tag or return address. it’s all a con for the price you are paying !!