Can’t fault Proporta. Easy to navigate website, no issues with delivery. The product itself (Ted Baker Wallet Case) is terrible quality. The coating has all cracked and started peeling within a couple... Voir plus
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Lisez les avis des autres
The service received was 1st class ..from my order to delivery but since receiving my Ted Baker mirrored iPhone case,the leather strip on the inside spine side has started to already come away from th... Voir plus
Placed an order for 2 phone cases as Proporta is the only place that offers the Ted Baker covers my wife loves. Provided with a delivery due date BUT then informed there was a delay in shipping. This... Voir plus
I ordered a Ted Baker phone case but within a short period of time the colour started to fade and the plastic around the mirror became unstuck. I contacted Proporta and they immediately replaced the... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Check out the latest iPhone XS, XS Max and XR range of quality protective fashion cases from Ted Baker, Proporta , Greeenwich, Fat Face, Jack Wills and Karen Millen,
Coordonnées de contact
Sea View Way, BN2 6NX, Brighton, Royaume-Uni
- proporta.co.uk
3,9
Bien
346 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I ordered a Ted Baker phone case on…
I ordered a Ted Baker phone case on 1.4.25, have not received it, have emailed, no response, they have taken my money. I have tried phoning, no response.
Have used this company a few times before and no problem.
Would be polite if they just responded with a delivery time.
9 avril 2025
Avis spontané
Réponse de Proporta
Hi Sue, Thanks for your feedback. I'm extremely sorry for the delay. Please accept our sincere apologies. Your Proporta order is on its way to you and should be with you soon.
At Proporta we value your custom and if there is anything further that we can do for you please don't hesitate to contact us.
Best wishes
Team@proporta
Fast Delivery
Fast Delivery, Just as described, Great Communication,
Delivered with care, Good quality products.
18 mars 2025
No postage packaging
No postage packaging, my address label was stuck to the product plastic wrap. The phone case was lightly damaged with indentations from the delivery process. Decided to keep as eventually it will be worn from use but it would be nice if it arrived sparkly and new.
18 mars 2025
Réponse de Proporta
Hi Hayley, Please accept our apologies for any inconvenience caused. We are extremely sorry to hear about your Proporta case. If you could email some images of the case to hello@proporta.com for further review, we will be able to resolve this issue for you and make sure that you have a case that you can confidently use. Many thanks
Best wishes,
Team@proporta
Didn't get what I bought
Didn't get what I bought anf paid for and no reply from Email sent.
18 mars 2025
Réponse de Proporta
Hi, thanks for contacting us. We are extremely sorry to hear that your order was lost in post. As a result, we've arranged for an replacement case to be sent to you within this week. Many thanks
I’ve placed order on 23rd of March
I’ve placed order on 23rd of March. I still haven’t received my order, I’ve sent several emails and messages, but unfortunately I don’t get any response. I’m very disappointed, I’ve already paid for item and there no update if it has been ordered or not!
23 mars 2025
Avis spontané
Réponse de Proporta
Hi Natalie, We are extremely sorry for the delay. Your Proporta order was shipped out to you this week and should be with you soon. Furthermore, we have processed a partial refund for you and we hope this goes someway towards compensating you for any inconvenience caused. Many thanks
No case and no reply
Ordered 3+ weeks ago, no case, no replies from the company. Looks like scam.
17 mars 2025
Avis spontané
Réponse de Proporta
Hi, I'm extremely sorry for the delay. We have received stock now and your order should have been sent out to you on the 8th of April. If you've not received your shipped confirmation email do let us know and we will look into this for you. Many thanks
Delayed order issue- now resolved
Updated review
Order 3+ weeks ago, no update; unable to track and no response to email.
Payment taken at point of order. Was very concerned, but eventually received a response to say they had experienced delays and my order would be shipped.
Received it today ( over 5 weeks) and happy with the outcome.
I just wish they had informed me about the delay before I complained.
7 mars 2025
Avis spontané
Réponse de Proporta
Hi, I'm extremely sorry for the delay. We have received stock now and your order should have been sent to you on the 8th of April. Please do let us know if you've not received a shipped confirmation email and we will look into this for you. Many thanks
Scam
Scam
Ordered a phone case 2 weeks ago. No update on the order. Customer service phone is off, and no replies to email. Payment taken immediately. Save your money.
28 mars 2025
Avis spontané
Réponse de Proporta
Hi, Thanks for your feedback. I'm extremely sorry for the delay. We have received stock now and your order should have been sent to you early this week. Please do let us know if you've not received a shipped confirmation email and we will look into this for you. Many thanks
I ordered a Ted Baker case 3 weeks ago…
I ordered a Ted Baker case 3 weeks ago and haven’t yet received. No notification of delay but payment has been made. I have used this company before but not sure will again as would like confirmation of delay.
22 février 2025
Avis spontané
Réponse de Proporta
Hi Martin, Sorry to hear that you've not received your Proporta order. If it still hasnt arrived, please do get in touch with our customer service team via hello@proporta.com with your order details and we will be happy to provide you with a suitable solution.
Many thanks
Best wishes,
Diana
Quick delivery
Quick delivery. Is as good as all the reviews. Very pleased with the purchase
21 février 2025
Great experience easy to order online
Great experience easy to order online. Product as expected. Great speedy delivery. Great pride. Good communication
17 février 2025
I would buy again
Great company. Item was a little delayed and had to chase, but great communication and it did arrive eventually. Packaging was clear and you could clearly see item was a phone case so thought this may be tempting to some.
17 février 2025
Is this a fake product…. not same quality
I have used my phone cover since New year. It has already faded. And it wasn’t cheap. Seems like a fake product as this is my eight case and has never happened before!! I will be lodging a complaint!!
1 janvier 2025
Avis spontané
Réponse de Proporta
Hi Jane,
We are very sorry to hear about your case. Our Ted Baker cases are manufactured to the highest quality standards, however we want to make sure that you have a case which you can confidently use. Therefore please contact us via hello@proporta.com with some images of the case so that we can resolve this issue for you. Many thanks
Excellent Customer Service
Good product, easy to order and quick delivery.
Unfortunately had a slight problem with the phone case and had to contact the company. My query was dealt with immediately and sorted out. Excellent service and one happy customer, thank you. Would not hesitate in recommending this company and will definitely use again.
24 janvier 2025
Refunded with no additional problems
Answered my email questions quickly in order to find a solution, and refund swiftly completed as ordered wrong size of phone case
21 janvier 2025
Good company to buy from
Have ordered items a few times , all arrive on time and no complaints.. great items received
21 janvier 2025
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