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I have been using Puffin Cottage Holidays for the past two years to manage the holiday letting of my property, and I have been very impressed with their service.

They are prompt and responsive when dealing with renters’ queries, and any maintenance or work required at the property is arranged quickly and reliably. They also keep me well informed, which gives me confidence that my property is being well looked after.

Over the last two years, Puffin have helped me achieve more than 181 days of holiday letting per year, which is a fantastic result.Their efficiency, communication and professional approach have made the whole experience straightforward and reassuring.

I would happily recommend Puffin to other property owners looking for a reliable and effective holiday letting company.

Puffin Cottage Holidays are the very best of agents! I'd award 10 stars if I could. Having started letting my property with another agent in 2016, I'm in a good position to compare. After a couple of years really struggling to manage things from a distance - (the previous agent wasn't local and did very little other than take guest bookings, which isn't hard to do when the property is frontline ! ) I was ready for better support!! Puffin are based in Saundersfoot and have fantastic contacts and imo are far and away the best agents anyone could hope for.
I am always confident my property is in great hands and my guests have a wonderful holiday experience. The amount of return bookings I get is testimony to the satisfaction all round. Go with Puffin - they are the best!

If you own a rental property, then you’re looking to maximise bookings. You’re also looking for a company that’s easy to contact, one that quickly sorts any issues out when you can’t, and one that cares (which usually, in our experience, would be a local family run one).
If that’s you, let me recommend Puffin Cottage Holidays. All the above criteria, in spades. Thank you Puffin for a great service.

We have been working in partnership with Puffin for many years and have seen their business grow in that time without losing any of the personal family facing excellent service provided.
Puffin are reliable and are quick to respond to any requests either from guests or property owners. They have always been really friendly and approachable to work with. They can offer great advice and a full business service with extensive knowledge and connections. The entire team offer great support are really friendly and helpful and quick to action any requests.
We wouldn't consider working with anyone else now.

We’ve used Puffin Cottage Holidays to market and manage our holiday property since 2019 and we couldn’t be happier. The team is friendly and welcoming, and always quick to respond, whether it’s a quick question or something more urgent.

Bookings have been consistently high, and their marketing efforts, including their social media presence, are clearly bringing in new guests.

The biggest benefit for us is peace of mind. Knowing there’s a dedicated local team looking after the property, from guest changeovers to keeping on top of maintenance, means we can relax. Communication is clear and honest, and nothing feels like too much trouble.

Highly recommended to any owner looking for a reliable, hands-on management service.

As an owner we find Puffin staff very friendly and approachable in the office. Andy sorts out quickly and efficiently any problems arising

We have been clients of Puffin for many years and have always had excellent service from the team.

Sandpiper, Tenby. Beautiful lodge with luxurious fixtures and fittings and was spotlessly clean had an amazing stay with our pet dog with lovely coastal walks , the lodge was also set on a beautiful peaceful park with lovely views would definitely return to this lodge and recommend to anyone Thank you for a memorable stay .

The apartment was the best we have ever booked; it was clean and well equipped for us for this stay,
It was clean and spotless.
Then the location, just outside the castle walls but near everything we wanted.
And a big bonus was the parking permit for the car park.

RoslynCottage - We stayed in a lovely bungalow up on the hill above the harbour. Within walking distance of the beach but we didn’t attempt it due to the steep hills on the return. Property was clean and comfortable with a very well equipped kitchen.
Very quiet place to stay.
Found Puffin Holidays easy to deal with and have already booked stay next year.

Always had excellent service from this company. Always keep you up dated and at end of phone if you ever need them. Always try and use them if staying in Tenby or surrounding area.

We love staying in Saundersfoot, particularly in Beachside with its perfect location. We spent some days in the village, walked the coastal path to Amroth and visited Pembrey Circuit and Tenby. We ate and drank at several local pubs and cafes, and made the most of the lovely weather with several beach walks.
This was the third time that we’ve stayed at Beachside and we obviously love it! The view is amazing, whatever the time of day, the weather, or the stage of the tide. We love sitting on the chairs with the doors open, listening to the waves and watching the world go by. The apartment has everything that we need and is always very clean on arrival. The wi-fi is much improved since our first stay and it’s also great to have a designated (large) parking space.

What a beautiful place Tenby is! ❤️ We’ve just had a lovely few days here and honestly didn’t want to leave.

The harbour, beaches, little streets and gorgeous views make it such a lovely place to wander around, and there are plenty of lovely cafés, pubs and places to eat. We also loved how dog-friendly it is, which made bringing Charlie along so much easier.

We had a really relaxing time, with a lovely mix of exploring, good food, sea air and simply taking things at a slower pace. Caldey Island was a particular highlight — so peaceful and beautiful.

Tenby has a lovely atmosphere and there’s something for everyone, whether you want to explore or just sit by the sea and watch the world go by.

We’ll definitely be back. ❤️🌊🐾
We had a wonderful stay here and couldn’t have asked for a better location. The house was beautiful, comfortable and had everything we needed for a relaxing stay.

The position was perfect for exploring Tenby, with everything within easy reach, while still feeling like a lovely place to come back to at the end of the day.

The house was spotlessly clean, beautifully presented and really felt like a home from home. We had such a lovely time and would happily stay here again.

Thank you for a wonderful stay — we really didn’t want to leave! ❤️🌊🐾

Really easy booking system, great communication, we received the accommodation details well in advance and lots of information, will certainly book with puffin cottage holidays again.

Such an easy company and web site to deal with, no issues whatsoever, fortunately we have never had concern to contact PCH, during our stays, but the booking process and communication was excellent.

This was our fourth stay at 3 Waterstone House and it never disappoints, the apartment has everything needed to make it a perfect stay, spotlessly clean and furnished to a high standard, Plus the hot tub is an added bonus. It was great to see that the minor faults that we reported on our last stay had all been addressed and rectified. And let’s not forget the location and a view to die for, an easy 15min stroll into the town for its shops, bars and restaurants.
See you again next April.

We booked through puffin cottages for a dog friendly accommodation ‘harbour view’ for a 2 night stay.

Due to a late check in time we did not fully inspect the property until the day after our arrival. We found the accommodation to be sub optimal at best. the rooms were unclean with human/dog hairs on floors and furniture. There was dog biscuits on the kitchen floor. The entire flat was dotted with damp collectors and a dehumidifier running behind the settee. This still not deter the strong smell of damp through out the property of evidence or damp dangly to doors and windows. Worse, there were living bugs/mites on the bathroom ceiling, bathroom Furniture and kitchen worktops. So much so, even after killing what we could find and moving on with our last day of the holiday, we returned to find they had returned 10 fold.

Since contacting puffin cottages we have been offered a ‘good will gesture’ of a measly £50 which is not even 15% of the overall cost of our 2 night stay. They’ve stated this is due to us not raising our concerns during our stay. However, due to a late check in time of 4pm we did not inspect the property until the second day, and did not want to spend the entirety of our only full day, emailing and phone calling a company over issues that should not of been an issue, if they had done their jobs, in the first instance.

The photos shown on their advertisements are highly ambiguous and not a true representation of what is on offer. I have attached photos and videos of our finds and reported to local authority and trading standards. Unfortunatly the reviews do not let me leave videos which are far more damning. Avoid at all costs, do not book with this company!

We had such a wonderful stay at this lovely cottage. The location was absolutely beautiful and everything was perfect for a relaxing getaway. We really enjoyed our time here and made some lovely memories. The cottage was comfortable, clean, and had everything we needed. We honestly couldn’t have asked for a better place to stay. We’d definitely love to come back again. Thank you for such a lovely experience.

Our experience with Puffin Cottage Holidays was extremely disappointing from start to finish.

We drove approximately five hours to begin our holiday, only to arrive and find that the accommodation we had booked was not available. The owner was there carrying out repairs and planning to stay overnight, He said he had not been informed by Puffin Cottage Holidays that there had been any bookings. In our opinion, the property was not in a condition that was ready for guests, with work still taking place, and we did not consider it reasonable or acceptable to stay.

With no suitable accommodation available, we had no option but to turn around and drive the five hours home again, making it a 10-hour round trip for absolutely nothing.

Puffin Cottage Holidays refunded the cost of the holiday, but then refused to reimburse our £79.36 petrol costs, despite asking us to provide our fuel receipts for consideration. We were not asking for compensation for the wasted day, the disappointment, or the 10-hour round trip caused by their booking error. We were simply asking them to reimburse the direct fuel costs we incurred because of their mistake.

The company has since claimed that we were offered the option of waiting approximately 30 minutes for the apartment to be made ready. That is not how we remember the events. We do not accept that this was communicated to us at the time, and the condition of the property did not give us any confidence that it was ready to be occupied.

What disappointed us even more was the way our complaint was handled. When I explained that, if the matter could not be resolved, I would leave an honest review of our experience, I was met with the response, "Thank you for the threat." I found this dismissive, unprofessional and an astonishing way to respond to a genuine customer complaint from someone whose holiday had already been ruined.

Mistakes can happen, and we appreciate that no business is perfect. What matters is how those mistakes are dealt with. In our experience, Puffin Cottage Holidays failed to take responsibility for the financial loss their booking error caused us, despite refunding the holiday itself. A modest request for reimbursement of our petrol costs was refused, and our complaint was handled in a way that left us feeling ignored and undervalued as customers.

Based on our experience, we would not book through Puffin Cottage Holidays again and cannot recommend them to others. If you are considering booking with this company, I would strongly encourage you to read all of their reviews and decide for yourself whether this is the level of customer service you would be happy to receive if something goes wrong.

We stayed at Bay View Cottage in Saundersfoot end of June 26. It was simply exceptional. A fabulous find in a gorgeous location. The cottage was immaculate and attention to detail was exceptional. Thank you so much for a wonderful stay. We will be back !!

We had a fantastic time with puffin holidays the accommodation was fantastic had everything we needed and very comfortable. Great location and very clean.
More than expected great value for money

The booking process is simple and easy. All the booking documentation was really clear and super quick to arrive. We were contacted the day before to ask if there were any questions, Finding the apartment and instructions of how to get the keys was great. It was spotless when we went in with beautifully made beds, clean towels and some really thoughtful touches. There was everything I needed in there to cook whatever we wanted, Security deposit was returned within a week. I would definitely use Puffin Holidays again. They show that a small company can be just as efficient and caring as the larger companies.