We have rented our property with Puffin Cottage holidays for four years and are so happy with the service they offer. We know our property is in good hands. Whenever we visit we are always pleased to... Voir plus
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We are new to holiday letting and have found the experience with Puffin seamless. They actually go above and beyond expectations and it’s very much appreciated. It’s great having a team local to g... Voir plus
Fantastic local company, who have looked after our holiday home for a number of years . Communication is quick from the owners to the staff in the office who can’t do enough to help. Their team cov... Voir plus
We have let our holiday property through Puffin Cottage Holidays since 2023 . What a positive experience it has been . All staff have been excellent and easy to work with . Would never go back to a m... Voir plus
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Enjoyable Stay at Valley Retreat
We thoroughly enjoyed our stay at Valley Retreat, it was just perfect for the five of us.
The property is extremely well appointed and set in a lovely quiet location with just a short walk (10 minutes for us and around 15 for my 80+ year old parents) down to Saundersfoot village and all the amenities.
We could not fault Puffin Holidays and really appreciated the 'PCH Rewards', which we made good use of - especially MamGu's (the Welsh cakes are lovely), and the Royal Oak (food and service excellent).
Great holiday and will definitely consider using Puffin Holidays again.
Great stay in Gorse Cottage Penally near Tenby
We spent most of our stay in and around Tenby / Penally blessed with sunny weather for our stay so never ventured out with the car as we didn't feel the need to explore having visited Pembrokeshire before. There is a little train station a minutes walk away on the Cardiff to Pembroke line which is a great cheap way to visit places if you want to explore. We would highly recommend the area and if you're bringing your dog we'd recommend taking advantage of the dog friendly beaches, especially before and after the summer season. Gorse cottage provides a lovely homely stay and the furnishings are of a high standard . There's plenty of room and great views from the rear of the property, with a little conservatory. Parking is a little tight and on a steep slope so beware if you have a large car but there's plenty of accessible spaces in the village if needed. Garden is a good size and great storage in the garage. Would recommend and return.
Saundersfoot; Absolutely amazing
Absolutely amazing week in Saundersfoot, we were lucky with the weather and walked into town every day, the cottage was more then excellent, fantastic views from all the rooms facing the beach, the cottage itself was immaculately clean with everything we needed for our stay, apart from the limited parking space (which nothing could have been done to change) the cottage has possibly the best view of Saundersfoot and we took it in turns to sit in the bay window watching the tide rise and fall.
We had a lovely stay at Midnight in the…
We had a lovely stay at Midnight in the Easter holidays. Booking was really easy and the team at Puffin holidays were friendly and helpful.
Lovely accommodation, clean and functional. Close to everything you could need in Tenby.
Excellent 6 of us stayed all…
Excellent 6 of us stayed all accommodated no issues every thing you could ask for thank you for our amazing 4days stay
Puffin Cottage Holidays have some great…
Puffin Cottage Holidays have some great dog friendly properties and there Customer service is the best in Tenby/Pembrokeshire.
Great local holiday company,
Great local holiday company,
Always on hand to answer any calls or emails,
Excellent customer service
Would definitely book with Puffin again.
Spacious, comfortable and well located
We stayed in a bungalow in Saundersfoot and the whole property felt recently decorated and furnished. It was spacious, comfortable and in a quiet area and contains all the everyday things that make it easy to enjoy staying there. We stayed in December and were particularly impressed by the Christmas tree complete with twinkling lights in the living room.
Walking to the centre of Saundersfoot was easy and only took about ten minutes (although it takes a bit longer to get back as it's all uphill).
All aspects of the arrangements for arrival and departure and the information folder were excellent and much appreciated.
Wonderful service from start to finish
Wonderful service from start to finish. The company and staff were very helpful in trying to resolve any problems we had and the accommodation was just as described.
Great company to deal with
Great company to deal with, good communication and prompt return of security deposit. Accommodation always well presented and clean, with thoughtful extras like milk and biscuits included.
very good communication
very good communication, beautiful clean home and well equipped and easy to the town centre and beach and some beautiful walks
Amazing property - Amazing location
Had the best time ever at this property. Perfect location, beautiful house and interior. I’ve recommended to friends and family and I’ve no doubt this will be my ‘go to’ when visiting saundersfoot again!
You will not be disappointed
The most beautiful apartment in a perfect location, immaculately clean with everything you could need for your stay.fantastic friendly communication from the host nothing was too much trouble, we will definitely be returning and friends of ours have booked for next week on our recommendation.
Great house
Great house, fab location. Will definitely book again with Puffin holidays who were extremely helpful throughout the whole process! Payment was easy and return of security deposit superb. Well done Puffin holidays!
Beautiful house
Beautiful house, this was our second visit, its spacious, spotless, "posh" with everything needed, home from home feel, location is perfect. A ++
Perfect, yet again ♥️
This is our second Christmas holiday with Puffin Cottage Holidays, we have loved each one. But staying in Tenby for Christmas week was utterly magical. The apartment was perfect, decorated festively and had everything we needed. All the advice before our stay was so good, parking for the extra car, freezer space etc. We love that Puffin Cottage Holidays is local and a family business, their attention to detail is exemplary. We will definitely use them again as they have the best holiday properties in Pembrokeshire ♥️
No issues at all
Price was better than through other booking sites. Process was simple, email communication was clear and the property we stayed at (Merlins Gardens) was clean, well equipped, and in a great location.
I won't use Puffin Cottages again
I rented an apartment in Tenby. There were issues with cleanliness, broken kitchen equipment, temperature & lack of basic essentials & communication. What I found interesting was the lack of interest from staff at Puffin' & the fact that they invited no customer review from me knowing i had cause for complaint. Tenby is great but that company is one I'm happy not to recommend or use in the future.
Ps I take issue with the company's reply to my review. It makes matters worse by not being entirely honest / accurate. Interesting as well that they choose a public response than a private one.

Réponse de Puffincottageholidays
The cottage we rented was lovely
The cottage we rented was lovely, can`t wait to return
Puffin cottages information and help, meant our trip ran smoothly, from start to finish
Beautiful house
Beautiful house, garden and location. We loved the top floor suite of rooms.
Beds and bedding are luxurious. Kitchen superbly fitted out. Locations perfect. Lots of local shops and a Tesco. Our family and friends had an amazing holiday. Oh dear, it ain’t worth it.
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