Punkcases Avis 

I Order samsung Samsung S22 ultra case at 8th September 2025. it's still on en-route. when i email them they first reply said it's missing and they will reship & it will take 6-12 wks. i said i don't need it can you refund please. then No reply. Sending them email at least 10-12. but no reply it was £38. They are fruad.don't buy from here.

Unfortunately can’t give zero stars.
Ordered product, 22nd August, informed in transit 24th with tracking number.
Tracking has now disappeared.
Sent emails with no response. As of today, product purchased still not received.
Don’t waste your time or money with these fraudsters. YOU HAVE BEEN WARNED.

Customer Service is usless, product not delivered, after contacting them twice im told to wait. Already 7 weeks.

Dishonest Theives.

No communication, didn't tell me it was from America before I bought it. Had to buy another because I don't know if this is even coming. Would like a refund also please.

Placed on order for an iPhone X case £37.95 on the 15 August 25. 3 September 25 still not received. No reply to email send to customer service. Fraudulent transaction taking place, I would not recommend shopping here.

If you live in the UK do not use this company! They took my money £21 and I never received the product! A week after I ordered this I ordered one from China (Temu) and it arrived a week later.
If America wants to compete with China they have no chance!

Ordered 5 weeks ago. No chance of ever getting the product. Never respond to queries. Offered refund,still not had a penny. Please do yourselves a favour, DO NOT BUY FROM THIS COMPANY!! Complete scam!!

Do not use this company. They are not UK based.
Products don't work & they refuse to give you your money back.

SCAM SCAM SCAM SCAM. DON'T USE THIS COMPANY YOU'LL GET RIPPED OFF. ITS NOT UK AT ALL. SCAM COMPANY FROM America

So when I initially purchased the item (August 24) wrong colour arrived and when I contacted the company I had no response so settled for what I had received.

Fast forward to June 25, the power bank phone case exploded in my hand causing burns to my arm and stomach. When I contacted them in order to notify them, twice I had the same message "... order number..." once provided twice the response was ... lost in transit... resend or refund..."

They had completely missed the point of me email, I have now contacted citizens advice and trading standards.

Nearly 30 days, nothing received, tracking number not valid. Are these guys a scam?

The website has a co.uk Web page but after ordering, 1 week later I still haven't received my case I contacted them and noticed they are a company based in Newyork.
I received a reply the following day requesting my order number (why don't they know when I've given them my detsils?) 3 days later I'm still awaiting a reply.
I can't comment on the quality of the case because I haven't received it yet but I feel its a bit dishonest making out they are local but infacf they're half way around the world!
Now I've just seen everyone's else's review. Wish I didnt order now

Diabolical customer service, waited
2 weeks and contacted them to be told that the courier they use doesn't update its tracking information regularly and that I needed to allow up to 6 weeks. Emailed again after 3 weeks to see if they had any update and if they could at least confirm it was on its way to me to be told it was lost. Offered replacement or refund but zero in the way of an apology or courtesy. Refund requested but not yet received. Wish I had read the reviews before I ordered. Awful customer service.

Con artists it seems. Ordered AGES ago. Not received. No reply to contact. Seemingly no refund chances and lost hope of item ever arriving when really needed the next day. Investigating legal options...

!!! AVOID !!!
Knew this was a US company
Followed the order process.
Order is now "stuck" in DHL tracking.
No response to queries to their so called support desk.
Will be taking out a supplier complaint with my credit card company.

The product arrived, and I expected a short wait as I imagine it does come from the US.
I ordered a case for Samsung S23+ which originally retailed at £81.00 but came down to £37.00 so took the plunge.
Case appeared to be solid, but on closer inspection the see through screens front and back seemed to be made of flimsy plastic.
The case was supposed to be waterproof and dust proof. Well, it isn't.
Fingerprint scanner was a visible circle on the screen and it took several attempts to get it to work.
Bottom line, Punkcase have lost a customer. Do your research before you buy.
I have recently bought a "Spigen" cover.
I have found this to be far superior.

Like others I didn't read the reviews, i've been waiting over 3 wks for my cover. Now they are uncontactable, fuming with my self as this is obviously a scam. Do not order from this company!

Do not order from this company. It is not based in the UK and I ordered over 2 weeks ago and there is no sign of the case. It hasn't moved from the same location in the US on the DHL delivery details.

I placed an order from this 'Supposedly' UK based trader on 25th March (order #UK114980) and given by reply email a tracking order ref; for DHL (ref: 2025032600422P6HN4), that showed as awaiting dispatch from Avenal, NY-USA.
3+ weeks later and several un-replyed emails and a request sent to DHL to investigate where my package is, as the tracking info is no longer visible, i am very doubtful that this company even exists, and is just a SCAM and a money laundering operation!!!
It's just scandalous that operators of this nature are not taken down by the authorities!!
I would advise AVOIDING PunkCase.. at all costs!!!

10 weeks later and still no phone case...
This company doesn't respond to emails.
Better to steer well clear. I wish I had.
Order ref. UK114012