The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I cou... Voir plus
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Lisez les avis des autres
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
L'entreprise a répondu
I like the water flosser but after 3 months it died. It never came with a charger. I bought three for my family. NONE came with chargers. When I emailed them they got back to me right away, request... Voir plus
L'entreprise a répondu
The subscription that I did not sign up for... The charge that was higher than my original 2 item purchase.. Emailed for the cancel and refund, bank and forth, last email said refund would take 10 bus... Voir plus
L'entreprise a répondu
3,8
Bien
460 avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Just as good as the first set
Just as good as the first set. Just in a naw color great product
23 février 2026
Avis spontané
Réponse de Puursmile
Dear Giovannah,
Thank you so much for your continued support! We’re thrilled to hear that the new set meets your expectations just like the first one. We’re glad you’re enjoying the new color as well. We truly appreciate your feedback and look forward to serving you again!
If you'd like it to sound more formal, more upbeat, or more brand-specific, I can tailor it further.
PuurSmile Team
Ease of contact and communication.
11 février 2026
Réponse de Puursmile
Dear Nephi,
Thank you so much for your review!
We’re really glad to hear you found it easy to get in touch with us and that communication felt smooth. Providing clear, responsive support is something we truly prioritize, so it means a lot to know that it came through in your experience.
If you ever need anything in the future, we’re always here to help.
PuurSmile Team
Hidden subscription in the 'fine print'
The original order contained two 'gift' items which arrived broken and one missing. They were quick to resend. What is not mentioned is the 'free gifts go on an auto subscription. This is the response received from the company "Also, there is a small print from the original order confirmation with "Delivery every 30 days" Buyer beware.
12 janvier 2026
Avis spontané
Réponse de Puursmile
Dear Kara,
Thank you for sharing your feedback. We’re genuinely sorry that your experience did not reflect the level of service and transparency we strive to deliver.
While the subscription information is included in the original order confirmation, we fully understand how this may not have been clear enough, and we sincerely apologise for any confusion this caused. We are actively reviewing how this information is presented to ensure greater transparency for our customers moving forward.
As confirmed in our direct communication, your subscription has been completely cancelled, and you have been fully refunded for the subscription order. You will not receive any further shipments or charges. Additionally, there is no need to return the items you received.
We truly appreciate you bringing this to our attention, as feedback like yours helps us improve both our communication and overall customer experience.
If there is anything further we can assist you with, please don’t hesitate to reach out to us directly.
PuurSmile Team
Absolute snakes
People are absolute snakes. Website designed to subscribe you with you even knowing and they purposefully make it hard to unsubscribe. Bought a product. THEY DON'T TELL YOU IT SUBSCRIBES YOU WHEN YOU MAKE THE PURCHASE. I don't find out until the next month, after they've already taken $60 from me and sent a "resupply" that I didn't order. Absolute snakes. Make sure to check subscriptions if you buy something from them. Unbelievable.
24 février 2026
Avis spontané
Réponse de Puursmile
Dear Will,
We’re really sorry to read about your experience and the frustration this has caused. That’s absolutely not how we want anyone to feel after purchasing from us.
We want to be very clear that our intention is never to enroll anyone into a subscription without their knowledge. The subscription option is presented during the product selection and checkout process, but we understand that sometimes it can be missed — especially if you’re moving quickly through checkout. That doesn’t make the surprise any less frustrating, and we truly hear your concerns.
We also don’t aim to make cancellations difficult. Customers can manage or cancel their subscription through their account, and our support team is always available to help directly. If something didn’t work the way it should have, we genuinely want to look into it.
If you’re open to it, please reach out to our support team with your order details so we can review what happened and work toward a fair resolution. We take feedback like this seriously and are always looking at ways to make our process clearer and more transparent.
We appreciate you bringing this to our attention.
Best,
PuurSmile Team
I purchased 3 Puursmile water picks in November
I purchased 3 water picks in November, one for myself and 2 to use as gifts. I did not notice I also would get a cleaning kit every 30 days. When the first kit arrived in December ($59.97 charged to my credit card) I contacted Puursmile by phone and left a message that I wanted to return the kit and cancel my subscription. No response. I also contacted the company on the website and used "chat". Still no response. In February I received a new kit ($63.33 charged to my credit card). Both kits are still unopened. I plan on returning both kits to you this week and hope that this matter will be resolved.
Sincerely Kari T Moody.
UPDATE:
Puursmile contacted me this morning and assured me my contract to deliver monthly cleaning kit is now canceled. The charges are being refunded and return labels provided. I could not be happier and impressed with customer service. I will change my review. Though, I do think they need to make the monthly cleaning kit an option and not an automatic contract upon purchase of the water pick.
14 décembre 2025
Avis spontané
Réponse de Puursmile
Hi Kary,
Thank you for taking the time to share your experience. We sincerely apologize for the confusion and for the delay in getting back to you — this is not the experience we want our customers to have.
We’ve confirmed that your subscription has been canceled and all charges for the kits have been fully refunded. There’s no need to worry about returning unopened kits unless you prefer to do so.
We truly appreciate your patience and understanding, and we’ll be using your feedback to improve our communication and support processes moving forward.
Thank you again, and we hope to have the chance to serve you better in the future.
— The Puursmile Team
The best water flosser on the market!
I great product which has more power than 3 other USB charged water flossers I have purchased in the past. I do use it in the shower as it can be a bit challenging to use without "showering" my vanity. However, with a bit of practice, this becomes far easier! LOL. Superb customer service and fast response time with any questions. I would suggest being able to purchase replacement tips separately, as I don't use but 2 of the group of tips supplied in a replacement tip order. A minor issue compared to the quality of the product and customer service!
19 février 2026
Avis spontané
Réponse de Puursmile
Hi Teri,
Thank you so much for your thoughtful review! We’re thrilled to hear that you’re enjoying the power and performance of your water flosser, and we totally get the shower workaround — practice definitely helps!
We appreciate your feedback about the replacement tips. That’s a great suggestion, and we’ll be sure to share it with our product team as we continue looking for ways to make the experience even better for our customers.
It means a lot to hear that our customer service has been helpful and responsive. Thanks again for taking the time to share your experience!
— The Puursmile Team
I like this
I like this . The only weird thing is the buttons for power and setting are so close with wet hands it will change but the product isnt bad at all.
20 février 2026
Avis spontané
Réponse de Puursmile
Dear Catherine,
Thank you so much for your honest feedback — we really appreciate you taking the time to share your experience.
We’re glad to hear you’re enjoying the product overall! We understand your point about the power and settings buttons being close together, especially when using it with wet hands. That’s helpful feedback, and we’ll be sure to pass it along to our product team for future improvements.
Thanks again for your balanced review — it means a lot to us. If you ever need anything, we’re always here to help.
PuurSmile Team
Loved the product but the charging port breaks off easily
Loved the product but the charging receptacle broke off in less than 3 months.
Immediately contacted the company to request a replacement as it works well.
Customer support was terrible. Long delays in response. Requesting information you have already given, requesting more info, requesting pictures. FINALLY said they would replace it and said it was on the way then sent me an email telling me the order was cancelled. No response to my emails asking why.
3/4/26
See the company’s response. They did come through. And even sent a free gift. I appreciate the thought and I do love the product. I am crossing fingers and hoping that this charging connection stays put.
31 janvier 2026
Avis spontané
Réponse de Puursmile
Dear Kas,
We’re truly sorry to read about your experience. The communication you described does not reflect the level of service and care we strive to provide, and we regret the frustration this situation has caused you.
Please know that we are reviewing this internally to understand what went wrong and to ensure it does not happen again. Your feedback is taken seriously, and it helps us improve.
To resolve this, we have personally arranged a new order for you, which is currently being processed. We have also included a complimentary item as a gesture of apology and appreciation for your patience.
We genuinely value your trust and the opportunity to make things right. Our goal is always to provide both a great product and a service experience that matches it. We hope this step helps restore your confidence in us.
PuurSmile Team
Wonderful customer service!
21 février 2026
Avis spontané
Réponse de Puursmile
Dear Teresa,
Thank you so much for your kind words! We’re thrilled to hear you had a great experience with our customer service. Your feedback truly means a lot to us and motivates our team to keep providing the best support possible.
PuurSmile Team
I have tried to cancel my subscription …
I have tried to cancel my subscription twice by email and twice by phone. I have yet to talk to a human. They keep sending me monthly supplies which I do not wish to continue, and they do not respond. I now have 3 shipments of supplies which I dont need that cost me $63 each!!!! Do not use this company! Although I like the product, their subscription is a scam!!!!!
19 février 2026
Avis spontané
Réponse de Puursmile
Dear Jennifer,
We take feedback like this very seriously, and we’re genuinely sorry to read about your experience. What you’ve described is not the standard we hold ourselves to, and we would never want anyone to feel ignored or stuck in a subscription they don’t want.
We have carefully checked our system and, unfortunately, we’re unable to identify your account based on this review alone. We absolutely want to investigate what happened — including your cancellation attempts — and make this right as quickly as possible.
Please reach out to us directly at support@puursmile.com with the subject line “Trustpilot – Urgent Cancellation”. Once we can locate your details, we will immediately:
Ensure your subscription is fully canceled
Review the recent shipments and charges
Work toward a fair resolution
We also want to be clear: our subscription program is not designed to trap anyone. Customers can cancel at any time, and if something prevents that, in your case, we need to understand why and fix it.
You mentioned that you like the product, which makes it even more important to us that your service experience matches that quality.
Sincerely,
PuurSmile Team
BEST customer service
The absolute BEST costumer support I have ever experienced. Had a small issue and it was rectified quickly and with amazing communication.
20 février 2026
Avis spontané
Réponse de Puursmile
Dear Tyler,
Thank you so much for sharing your experience! We’re thrilled to hear that our team could resolve your issue quickly and with clear communication. Your kind words mean a lot to us and inspire us to keep providing the best support possible.
We truly appreciate your feedback and your trust in us!
PuurSmile Team
Customer Support
I bought 2 sets of the water flossers from them back in December. I didn’t think I signed up for a subscription, and I pay attention to those details, but somehow I missed the subscription claim. On January 31, I noticed a recurrent charge from them on my bank transactions and I contacted them immediately. I was told that they can’t cancel the transaction, but I can return it when I received it. I contacted them again and they agreed to refund me 90% of the cost, and I can keep the items. I would have given them a 5 ⭐️ if there was no issue with the subscription as I like the flossers. They could at least given me some heads up before charging the card, so I had time to skip or cancel the shipment. Who changes their flosser heads every month? This does not make sense to me. Company is good overall, except for this shady practice.
31 janvier 2026
Avis spontané
Réponse de Puursmile
Dear Marcela,
Thank you for sharing your experience and for your honest feedback. We’re very glad to hear you’re happy with the flossers themselves.
We’re sorry for the frustration around the recurring charge. We always aim to be transparent at checkout, but we understand how disappointing it feels to see a charge you weren’t expecting. Your point about advance notice is completely fair, and we’re actively working on improving reminder communications before future shipments.
We appreciate that we were able to reach a resolution, and we’re grateful you recognized the quality of the product despite the issue. Your feedback truly helps us improve.
PuurSmile Team
Don't order purrsmile on the website
I ordered a purr smile. buy one get one deal Mid-January. I did notice the cleaning tablets would be on a subscription monthly for $22. 3 weeks later I got a note they were shipping a maintenance kit and charged me $127. I said I don't want that to cancel it. they said okay, and then didn't. they claimed it had already been shipped, but then I got an email the next day that said a label had been created. so, it had not been shipped and I contacted them again and said don't ship it. of course, they shipped it because that's part of the scam. I have spent 2 weeks trying to get them to agree to returning the order And honoring their return and refund policy that's on the website. they do not. they keep trying to get you to take a 30% refund and then a 50% refund. they do not answer the phone. they have a recording that says that they will call you back. I've left the information three times and they have never called back. I ended up sending the package back to an address in Florida with tracking so I will know when they receive it. I will update if I ever get a refund. I have saved the 15 or so emails in case I have to go through my credit card company to reverse a charge. I do not recommend doing business with this company. you might get a better deal up front, but you get a horrible customer service after. you can buy this product on Amazon .
8 février 2026
Avis spontané
Réponse de Puursmile
Dear Sandy,
Thank you for sharing your experience, and we’re truly sorry for the frustration this caused. We understand how the confusion around your cancellation and shipment was upsetting.
We’ve issued a full refund for both your recent and original orders to resolve this properly. We also take feedback about our phone system seriously and are working to improve responsiveness.
We appreciate you sharing your experience, as it helps us improve and serve our customers better.
PuurSmile Team
Very powerful
Very powerful . It takes a few times to get use to using without getting soaked but soon youll be a pro! My teeth and gums have never been so clean
19 février 2026
Avis spontané
Réponse de Puursmile
Dear Kevin,
Thank you so much for taking the time to share this — it genuinely means a lot to us.
You’re absolutely right, there can be a bit of a learning curve at first, but once you get comfortable with it, the results really speak for themselves. Hearing that your teeth and gums have never felt so clean is exactly why we created this product.
We truly appreciate your support and your trust in our brand. Feedback like yours reminds us why we do what we do.
PuurSmile Team
Like the product but do not want auto…
Like the product but do not want auto delivery. Have two orders do not want more at this time.
16 février 2026
Avis spontané
Réponse de Puursmile
Dear Michael,
Thank you so much for your feedback! We’re really glad to hear that you like the product 😊
We completely understand not wanting auto-delivery, especially if you already have two orders on hand. Our subscription option is meant to be convenient, but it’s absolutely flexible. You can pause, adjust, or cancel it at any time to fit your needs.
If you’d like any help managing your current orders or subscription settings, our support team would be happy to assist. Just reach out—we’re here to help!
PuurSmile Team
I tried to cancel but could not.
I have tried to cancel but you continue billing me.I even changed my credit card number and somehow you were able to get that.
.
17 février 2026
Avis spontané
Réponse de Puursmile
Dear Charlie,
We sincerely apologize for the frustration this situation has caused.
We can confirm that your order has now been fully refunded and your subscription has been successfully canceled. No further charges will be made to your account.
If you have any additional questions or need further assistance, please don’t hesitate to reach out to our support team — we’re here to help.
Thank you for bringing this to our attention.
PuurSmile Team
cancelation request
I have asked for any future shipments to be cancelled and have sent 2 follow up requests. No response!
11 février 2026
Réponse de Puursmile
Dear Jeff,
Thank you for your feedback. We’re very sorry to hear about your experience and completely understand how frustrating it must have been not to receive a timely response.
We can confirm that your subscription has been canceled, and your most recent order has been canceled and fully refunded. You will not receive any further shipments or charges.
We sincerely apologize for the delay in communication and any inconvenience this may have caused. If there’s anything further we can assist you with, please don’t hesitate to reach out to our support team directly — we’re here to help.
Best regards,
PuurSmile Team
Réponse de Puursmile
Dear Patricia,
Thank you so much for your feedback!
We’re thrilled to hear you experienced immediate results and found the product easy to use once you got the hang of it. That’s exactly what we aim for — effectiveness without complication.
If you ever have any tips to share or questions along the way, we’re always here to help. Thanks again for taking the time to leave a review!
Kind regards,
PuurSmile Team
I was charged for a subscription I did…
I was charged for a subscription I did not sign up for. This is a very shady practice.
15 février 2026
Avis spontané
Réponse de Puursmile
Dear Julie,
We’re very sorry to hear about your experience and completely understand your concern. Please know that we take matters like this seriously.
After reviewing your account, we can confirm that the subscription has now been fully canceled, and your most recent order has been refunded. You will not be charged again.
If you have any additional questions or need further clarification, please don’t hesitate to reach out to our support team directly — we’re here to help and want to make this right.
Thank you for bringing this to our attention.
Puursmile Team
Update to review.
Update:
They finally cancelled my subscription and refunded the amount charged. Actually called me to make sure I knew it had been cancelled.
It is impossible to reach the company to cancel the overpriced subscription. I have even had to cancel my credit card hoping they would quit charging me. I have REFUSED the last shipment at the Post Office and had it returned and I was still charged.
12 février 2026
Avis spontané
Réponse de Puursmile
Hi Melissa,
We’re truly sorry this experience caused frustration — that’s never the experience we want for our customers.
We’ve carefully reviewed your account and can confirm that your subscription has been fully canceled. Both the recent subscription charge and the related order have been refunded, and you should see the confirmation reflected on your end.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to make it right. If there’s anything further you need, we’re always here to help.
PuurSmile Team
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