The customer support rep was very helpful after I contacted them regarding a refund. I didn't realize that the subscription would renew that quickly and did not need the upcoming order. Although I cou... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The product is easy to use. Seems to be very effective. My teeth are already showing improvement in whiteness after only 4 treatments. Customer service has been very responsive. Always cautious wh... Voir plus
L'entreprise a répondu
I would give a zero star if i could. I put my original order in January of 2026, was charged automatically for a subscription for replacement parts in February that I did not sign up for and have stil... Voir plus
L'entreprise a répondu
I ordered from Puur because I like the style of the product in comparison to my waterpick. I receive my products quickly. One day ofter I received it I had an issue with one of the heads for the devic... Voir plus
L'entreprise a répondu
3,7
Moyen
463 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de Puursmile
Dear Patricia,
Thank you so much for your feedback!
We’re thrilled to hear you experienced immediate results and found the product easy to use once you got the hang of it. That’s exactly what we aim for — effectiveness without complication.
If you ever have any tips to share or questions along the way, we’re always here to help. Thanks again for taking the time to leave a review!
Kind regards,
PuurSmile Team
I was charged for a subscription I did…
I was charged for a subscription I did not sign up for. This is a very shady practice.
15 février 2026
Avis spontané
Réponse de Puursmile
Dear Julie,
We’re very sorry to hear about your experience and completely understand your concern. Please know that we take matters like this seriously.
After reviewing your account, we can confirm that the subscription has now been fully canceled, and your most recent order has been refunded. You will not be charged again.
If you have any additional questions or need further clarification, please don’t hesitate to reach out to our support team directly — we’re here to help and want to make this right.
Thank you for bringing this to our attention.
Puursmile Team
Update to review.
Update:
They finally cancelled my subscription and refunded the amount charged. Actually called me to make sure I knew it had been cancelled.
It is impossible to reach the company to cancel the overpriced subscription. I have even had to cancel my credit card hoping they would quit charging me. I have REFUSED the last shipment at the Post Office and had it returned and I was still charged.
12 février 2026
Avis spontané
Réponse de Puursmile
Hi Melissa,
We’re truly sorry this experience caused frustration — that’s never the experience we want for our customers.
We’ve carefully reviewed your account and can confirm that your subscription has been fully canceled. Both the recent subscription charge and the related order have been refunded, and you should see the confirmation reflected on your end.
Thank you for bringing this to our attention. We genuinely appreciate the opportunity to make it right. If there’s anything further you need, we’re always here to help.
PuurSmile Team
I did not sign up for a subscription
I did not sign up for a subscription, they billed me and sent more product!! I have tried to reach them by phone and left my number 2 times and no results. It is very difficult to get someone to help with this!! Caution when dealing with this company.
10 février 2026
Avis spontané
Réponse de Puursmile
Dear Margie,
We’re very sorry to hear about your experience and understand how upsetting unexpected charges can be.
After reviewing your account, we can confirm that your subscription has been fully canceled and the recent order has been refunded. You should see the refund reflected according to your payment provider’s processing times.
We sincerely apologize for the difficulty you experienced when trying to reach us — that’s not the level of service we aim to provide. Your feedback is important, and we’re actively working to improve response times and communication.
If there’s anything further you need, please don’t hesitate to reach out — we’re here to help.
Puursmile Team
You were understanding about the…
You were understanding about the confusion with “signing up” for the subscription package and you cancelled that for me. I appreciate the HUMAN compassion for my situation.
9 février 2026
Avis spontané
Réponse de Puursmile
Dear Donna,
Thank you so much for your kind words.
We completely understand how subscription confusion can happen, and we’re really glad we were able to resolve it quickly for you. Providing real, thoughtful support — with understanding and compassion — is incredibly important to us.
We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future.
Puursmile Team
Great customer service. I love my Puur Water Flosser!
I received a replacement water flosser after my first one stopped charging. I was disappointed and contacted customer service. After some email back and forth, I sent a video to the company showing multiple charging attempts. They sent me a replacement, and now I realize the first one hadn't functioned properly, as the replacement is so much better to use. The low setting works! The first flosser's low setting was too fast and a bit painful. I used it anyway, because I didn't realize that wasn't how it was supposed to function.
I was so grateful to be in dialogue with a real person, not a chatbot, for customer service. All of them were kind and respectful and wanted to help me resolve the issue.
11 février 2026
Avis spontané
Réponse de Puursmile
Dear Sharon,
We’re truly sorry that your first water flosser wasn’t functioning as it should have, but we’re very glad we were able to resolve the issue and get a proper replacement to you. It’s great to hear that the new unit is working correctly and that you’re now able to use the low setting comfortably as intended.
We also really appreciate your kind words about our support team. Providing helpful, respectful, and human customer service is very important to us, and we’re happy you felt supported throughout the process.
Thank you again for your patience and for giving us the opportunity to make things right — it means a lot to us.
PuurSmile Team
I would give them zero stars if I could
I canceled my subscription shortly after I got the product. The brush is very messy and I didn't like it. 6 months later I have randomly gotten an order from them. I keep emailing and all Im getting is an AI response. I try calling and I have to leave a message that they dont respond to or they just dont answer the phone. Stay away from this company. They have a non-existany customer service.
8 février 2026
Avis spontané
Réponse de Puursmile
Thank you for your feedback. We’re sorry to hear about your experience and completely understand how concerning and disappointing it can be to receive an unexpected order.
After reviewing your account, we can confirm that your subscription has now been fully canceled. A refund has been issued for the recent order, and a confirmation email has been sent to you with the details for your records.
We sincerely apologize for any difficulty you experienced while trying to reach our support team. That is not the level of service we strive to provide, and your feedback has been shared internally as we work to improve our response times and communication.
If you have any further questions or need additional assistance, please reply to the refund confirmation email and our team will be happy to help.
PuurSmile Team
Réponse de Puursmile
Thank you so much for your kind feedback! We’re thrilled to hear that the product is working exactly as advertised and that you’re happy with it. Your support truly means a lot to us. If you ever need anything, we’re always here to help!
PuurSmile Team
Zero customer service slow shipping
Update: now that I posted this review, they actually called me today to ask me to change my review rating since the issue was resolved. I said my review is honest. I’m glad you finally issued me refunds, but it didn’t need to come to all of that. And when I needed help, I couldn’t get it after 15 voicemails multiple emails and chat sessions so now that I leave a negative review they want to contact me ??? I appreciate them giving me my refund so that I did not have to go through the credit card dispute, but I still would never order through them again and do not recommend it
Ships from florida(?) I’m in Texas. Said 4-6 day shipping but took 5 wks. Zero customer service by phone email and chat. Wanted for braces and general dentistry. Never used other water pik so idk if any good- seems to be I guess. Recvd subscription attachments for $59 a month later that I was never aware of. Because of terrible customer service I could not get the order canceled and of course can’t get that returned. Ended up going through credit card dispute and got all money returned by the company without any contact from them. I’m not sure if my credit card company notified them and they just caved in and gave me the refund or what but after a day of me filing with my credit card company and they just had it in processing the next day. I had three refund from the company themselves, not my bank. I had multiple emails w them prior and most would go and reply to Betty Kylie. I would get a two or three word automated reply and each reply was always the same thing and did not even address my questions or the situation. I don’t know if the product is any good but because of Customer Service, I would probably just pick up a different water pik at a store or from a retailer online.
6 novembre 2025
Avis spontané
Réponse de Puursmile
Thank you for taking the time to share your experience. We’re truly sorry for the frustration caused by the shipping delay and the difficulty you had reaching our support team—this is not the level of service we aim to provide.
We’d like to clarify that our outreach was not intended to ask you to change or remove your review. After reviewing your case internally and confirming that refunds had been successfully processed, our team reached out simply to verify that the resolution was completed as expected and that there were no remaining issues.
We understand your disappointment, especially given the circumstances, and we appreciate you acknowledging that the refunds were ultimately issued without requiring a bank dispute. Your feedback regarding communication and shipping has been shared with our team, as it highlights areas we clearly need to improve.
Thank you again for your honesty. We respect your decision and wish you the best moving forward.
PuurSmile Team
I’m so grateful to purchase puur smile…
I’m so grateful to purchase puur smile went I did because is making my life and my mouth highness so exciting to feel clean, all in one product. In only 5 to 10 minutes 3 times a day every day this is awesome amazing!!!
Thank you so much
6 février 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your amazing review! 💛 We’re thrilled to hear that your PuurSmile products are making your oral care routine so enjoyable and effortless. Knowing that just a few minutes a day are making such a difference for you really makes our day!
We’re so grateful for your support and can’t wait to keep helping you smile brighter every day. 😊
— The PuurSmile Team
My mouth feels great
My mouth feels great. I wish i had discovered this decades ago.
6 février 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing! We’re so happy to hear your mouth feels great — and we totally get that feeling of “wish I’d found this sooner!” 😄 It’s never too late to start enjoying a cleaner, healthier smile every day.
We’re thrilled to have you as part of the PuurSmile family!
— The PuurSmile Team
Realize when you order this product you…
Realize when you order this product you are signing up for a subscription. I'm not sure who would need 8 new tips every 30 days but that's what you'll get. As far as the flosser goes it's nice but try and cancel this mysterious "subscription" you are automatically enrolled to and forget about it. You'll get a lot of emails back saying they are working on it but then they charge and ship it to you anyway.
2 février 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your feedback. We’re sorry for the frustration this caused and understand how upsetting that experience can be.
We want to confirm that your subscription has been fully canceled and that a refund has been processed for both the subscription and the most recent order. We appreciate you bringing this to our attention and allowing us to resolve it.
If you have any further questions or need anything else, please don’t hesitate to reach out—we’re here to help.
PuurSmile Team
Ihow to get screwed by purrsmile
I bought it and it had a full money back guarantee
i got it it didnt work right and called and texted i want my money back and send a r
eturn label that was the next day its been 10 days an nothing but bs since
dont waste yoiur money '
take yoiur $89 to the toilet and flush samre results
28 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your experience, and we’re truly sorry for the frustration you went through. That’s not the experience we want for any of our customers.
We want to let you know that a full refund has been processed for your order under our money-back guarantee. We understand how upsetting the delay and lack of clear communication felt, and we appreciate you giving us the chance to make this right.
If you have any questions or need confirmation details, please feel free to reach out—we’re here to help.
Sincerely,
PuurSmile Team
This product was exactly what I needed
1 février 2026
Avis spontané
Réponse de Puursmile
Thank you so much for your feedback! We’re really happy to hear the product was exactly what you needed and that it’s working well for you.
Highly recommend Puursmile
I purchased the Puursmile water flosser a little over a month ago. It works great and I can tell a difference to my teeth and gums.
I was not aware of the monthly subscription plan. So, when I received the package of supplies and the charge to my account, I was surprised. I am retired and on a fixed income budget. Customer support was quick to respond to my cancelation request. The refund request was agreed and processed immediately to my account.
I recommend Puursmile for your flossing needs.
1 février 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your experience! We’re glad to hear the water flosser is working well and that you’re seeing a difference in your teeth and gums 😊
We understand the surprise around the subscription and appreciate you reaching out. We’re happy our support team was able to quickly cancel it and process your refund.
Thanks again for recommending Puursmile—we truly appreciate it!
Sincerely,
PuurSmile Team
This company is late on delivery
This company is late on delivery, the flosser is not as powerful as they claim, and the worst issue is canceling a subscription is not effective. They continue to charge even after they have sent email confirming cancellation. Then what they charge for doesn't even arrive until weeks later. The phone number on their website is a hoax and they won't provide a label or any security of a return..instead I receive "mail it back to this address, take a picture of your box and email pic to us, then once we receive we will refund but you have to pay the shipping costs" - don't mind they sent products I didn't even order and have been told is cancelled but when I send back i have to pay for shipping.
Extremely poor quality - do not buy from this company
28 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for your review. We’ve carefully checked our records but, unfortunately, we’re unable to locate an order associated with the information provided.
We’d really like to look into this further and help resolve any concerns. Please reach out to our support team directly with your order number or the email address used at checkout, and we’ll be happy to assist you as soon as possible.
We appreciate you bringing this to our attention and look forward to connecting with you to sort this out.
If you want a slightly warmer or shorter version (Trustpilot sometimes favors concise replies), I can tweak it quickly.
Puursmile Team
My flosser stopped working- used abou4…
My flosser stopped working- used abou4 months. I contacted them via live chat, no help - - -suggested I leave phone message. I left a message and 2 weeks have passed with no contact. I have left another phone message, as there was no answer.
they have now contacted me and replaced my unit. wasn’t a particularly easy process but i must give credit where credit is due.
1 février 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your experience, and we’re really sorry for the frustration caused by the delay in getting back to you. That’s not the level of support we aim to provide.
We’re glad we were able to connect with you by phone, get everything sorted out, and create a replacement for your flosser. Your replacement is now on its way and currently in transit. We truly appreciate your patience and the opportunity to resolve this for you.
If you need anything else in the meantime, please don’t hesitate to reach out—we’re here to help.
Puursmile Team
Smile
THE GOOD; The flosser works well although it is quite cumbersome.
Customer service responded promptly when had an issue.
THE BAD; I don’t remember signing up for a subscription for replacement heads. This seems to be a common issue with people which means either, the site is difficult to navigate and unclear OR they automatic send them out and hope you just keep at least one set. The cost for the replacement heads seem too high.
THE UGLY; food stuck in your teeth…
I’m waiting for a 90% refund on the replacement heads. We will see if it arrives in a timely manner.
30 janvier 2026
Avis spontané
Réponse de Puursmile
Thanks for taking the time to share your experience. We’re glad to hear the flosser works well and that our team was able to help you quickly.
We’re really sorry for the confusion around the replacement heads subscription — we understand how frustrating that can be, and we appreciate you calling it out. Feedback like this helps us improve how clearly we communicate things on our site.
Just to keep you updated, we’ve processed the 90% refund for the replacement heads as promised. You should see it back on your original payment method shortly.
Thanks again for your patience and for giving us the chance to make this right.
Kind regards,
PuurSmile Team
Great customer service!
I had purchased the Puursmile water flosser at the beginning of the month. I had an issue with the battery, and when I reached out to the company to explain the issue, they responded in a very quick and courteous manner. The company is sending a replacement. I’m extremely happy with the water flosser and I’m looking forward to receiving it. Thank you Puursmile for the excellent customer service!
23 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you so much for taking the time to share your experience! We’re sorry to hear about the battery issue, but we’re glad our support team was able to assist you quickly. It’s great to know you’re happy with the Puursmile water flosser, and we hope the replacement meets your expectations. Thank you for your kind words and for choosing Puursmile — we truly appreciate your support!
Bulky and Messy
I tried the water flosser and I found it too heavy and bulky to maneuver. The on/off and pressure controls are too close together.
I contacted support for a return and refund, they asked me to send a photo of an UNOPENED and UNUSED flosser which is not possible because, of course I used it!
I let customer service know this and they are refunding my payment.
While I didn't care for the product, they do have great customer service!
27 janvier 2026
Avis spontané
Réponse de Puursmile
Thank you for sharing your feedback. We’re really sorry to hear that the water flosser didn’t meet your expectations.
We also apologize if our request for a photo of the product felt inconvenient. We ask for photos as part of our return process to keep things fair, but in this case, we completely understand that it wasn’t practical since you had already tried it.
As a gesture of goodwill, we issued a full refund for your order. We hope this helps and that you’ll give us another chance in the future. Your feedback helps us improve both our products and our support process.
Kind regards,
PuurSmile Team
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